They still don't have good customer service. The main guy there doesn't follow through on things he says he will do then if you ask the people in office they say he so busy and make you feel like you should have known better. Their prices are way higher than others in town but we still get it because of the supposed better quality. Yesterday I got a call about our budget plan that we started last year. They figure an average of gallons then figure what your monthly payment is going to be. Ours was $70. monthly. I knew there would be an extra balloon payment at the end for overage but i was told it was going to be $740.++ I'm shocked because this is almost twice what we have been paying in years past. I asked if we were the only ones and she said no there were many others she was calling because of the huge disparagement. She asked if we had done something to use more and we had a new heat pump and tankless water heater but they should have been more efficient. Then I'm thinking so did all these other customers do something different, too????? I have been really disappointed in the over all service over the years, except for the delivery drivers that have been friendly. The other alternative in our location is way worse so we live with it. Hear what customers are saying and make changes to be better. As a positive about them, they have never, in 20 years, let us run out of propane which is a plus compared to reviews I read about Ferrell gas. read more