Chrysler Capitol has been good to me! They have worked in helping me remain in my Van for several years. Don't understand the negative reviews at all! read more

Worst place to do business with everrrrrrrrrr, Literally need a whole revamp on this company or its proabably going to go down the drain

Gawd, what an unbelievable incompetent and frustrating company! I am trying to obtain a lease payoff quote on my Jeep, but their online and phone customer service are absolute garbage. Do NOT bother buying or leasing through Chrysler Capital. Hard to believe a company this bad still exists in this day and age. read more

They have poor customer service. They add on a lot of hidden fees. I hate this company. I try to pay off my installments and they make it so hard for them to accept the money. The payments cant come from anybody but my name. This ridiculous. read more

I bought my truck 3 years ago. My loan was for $31,000. My current balance is $30,400. The payoff amount is $35,000. My payments are $800 a month and when able I have made larger payments. My interest rate is 16%. I tried to get help in January for employment issues. I was told I qualified SCRA protection as a vet. And then in the next call was told no I don't and that they have no hardship program. I fell behind of course and scrapped together a payment last month. I tried speaking to someone again about getting help or a deferment, after securing a new job. I was again denied any assistance. I woke up this morning to my truck gone. And I have no idea where they took it. My car seats for my kids are in there and several personal items. I can't seem to get anyone on the phone and I'm freaking out. After speaking with someone in customer service, I was told that in order to get my truck back, I have to pat $4000 up front. that $4000 includes an upcoming monthly payment not due til the END OF MAY!! So now, I'm trying to figure out how to get my belongings out. I will never again go through Chrysler Capital again!!! read more

This place is horrible. They were calling me every day. Then my car overheated and the Chevrolet dealership wouldn't honor the warranty. Chrysler Capitol was no help. The dealership decided to charge $50 a day for storage knowing I had 31/2 hours to get it towed off the property. All Chrysler Capitol was worried was getting a payment. My attorney told me to call and volunteer surrender it. I called three times and got nowhere with customer service. So it's still at the dealership I guess. I'm not paying a penny for them screwing me over. Stay clear of these predator loan clowns. read more

Such a scam. paid for extra gap coverage, signed documents for gap coverage. Called and did all I could as soon as car got totaled. Then, when car got totaled, they tried to act like there was no gap coverage, or that I didn't do what I needed to. When I called and did everything I could. They obviously don't understand contracts and fraud. read more

Customer service agents will hang up on you without a reason. Today has been my first interaction with these people and so far I regret doing business with them. read more

Chrysler Capital - Auto Loan Providers Near Me

i've had an absolute nightmare of an experience with them. I was excited to be able to pay off my vehicle in full. their only payment option is to send a check through the mail. They made me send a check for $31,000 through the mail and of course it got lost. Even sending it priority and are they gonna take any accountability for it. No. would they replaced the money if it's gone? no. the best thing that they will do for me is postpone my payment date a month but still charge me $25 a day for not being paid which will be $700 if it's paid a month late. And to cancel this cashiers check and get a new one made it's gonna cost me $660. Their business practices are reckless to say the least, who would put their clients at risk as such financial loss when it's as simple as opening up an account that you can wire transfer money into. read more

This company is a complete SCAM! 99.9% of my payments went to interest this past year. Loan for 15k, the past year ive paid almost 8k and not even $400 of that went to the car, it went to their pockets. I got to the point I slept in my car while I was pregnant to make sure I paid the bill and they took everything? How the hell does this owner sleep at night?! Disgusting. read more

been trying to get my title for the past month and a half now and they refuse to send it to be but state that they are emailing it to me and will take 5-7 days FOR AN EMAIL?! read more

DO NOT USE THEM! They are a scamming company. A lot of hidden fees in leases and won't let me return a car 3 months early. Signed a 3 year and 6 month lease when agreed for a 3 year lease. read more

Penultimate incompetency. Not sure if I've ever dealt with a money handling company that can't keep track of their billing. I have been following up on an abatement since last August and they are still unable to tell me the status. Each time I call in they proceed to tell me to call back either the following week or 8-12 weeks. I think I found an institution that moves slower than the IRS. Overall, this has been a deploarble experience dealing with this company. read more

My loan experience Chrysler Capital has seriously impacted my credit due to an error on their end. Although they corrected it, I'm still dealing with lasting consequences, as several creditors lowered my credit limits, and I had to accept a high interest rate on a new car lease renewal. I reviewed a letter acknowledging their mistake, but I only asked for fair financing and was denied. The stress has cost me many sleepless nights, and when a friend considered a Jeep, he chose a Toyota after hearing my story. As President of my local Rotary Club, I plan to exclude Chrysler from our dealer presentations and share this experience with our nearly 100 community leaders. Mistakes can be forgiven if companies stand up and provide real customer service instead of running from them read more

This company is awful. It's does nothing but scam people. They don't even give a one day grace period before they stack on the late fees. Ridiculous I will be reporting them. People are struggling to pay rent keep food on the table right now. read more

The worst Customer Service ever ! I've been calling them back-and-forth in the last 3 months, trying to speak to a supervisor. Finally today partial of my issue has been resolved. But they have the worst customer ever !!! read more

When we submitted the payoff on our auto loan Chrysler Capital applied the payoff to the wrong account. 14 days after this happened they still have not reversed that error in applying the payment and have not paid off our lIan, and tell me that I need to be patient and wait on the process. We are owed nearly $12,000 from the dealership we sold our vehicle too but they will not release our funds u til Chrysler applies the payment to our loan and signs off as lienholder and mails title to the dealership. The supervisor at Chrysler refused to escalate our case to a higher level to get it resolved and, once again, told me to be patient and wait on the process.....very poor business process!! read more

Watch out on their leases. Alot of hidden fees. If you have a lemon-you are screwed. Please I implore you to stay away from Chrysler leases ----warn your family and friends ! I really got screwed by their hidden fees by turning in my lease, which was completely paid off, 30 days early as my car sticker expired. Well now they want 495.00 from me. Complete scam ! The Jeep was always breaking down and in the shop-complete lemon ! I'll toast to the day Chrysler goes under ! read more

Chrysler Capital is the worse company. Starting from the inside with the customer service staff including management team. Quality and value is horrible. Stay away from this company. read more

If I could give them 0 stars that would be accurate they do not deserve a single star. This place has the worse customer service ever. Not to mention they have a whole website for what ONLY for payments clearly. You try to get on the phone with them is like playing a phone game with them. Not to mention they encourage to use their "CHAT" another place that cant give you the right information. I paid off my car I been trying to get my title for over a month now and they have me going in circle. Yet, they collect your payment so quick is crazy. With the money this company if getting from us the people, they need to invest in training and better quality of business because WOW. read more

Would not even give them a 1 star honestly. I've had my car through them for 4 years always paid on time and then i come up on a hardship for the first time while having my car, my father died, my transmission of this same car blew up, and I'm paying for college, all around Christmas and the holidays and these people refused to basically help me without doggystyling my credit. I set up a payment plan for 1 payment... and 1 month has gone by and they have forced me to pay on that payment on the dates i didn't set it up for stating if i paid on the set dates they ALLOWED and SET UP then i was going to get fees and it would affect my credit... now they sent me a mesthis company is a joke and they have no consideration for their years long customers. This is honestly sad how unhelpful and inconsiderate they are. I wouldn't recommend them to anyone and i won't be using them ever again. read more

shortly after financing my car my daughter attempted suicide which resulted in missed work and extremely financially sit, shortly after my husband was attacked at work which also resulted in more stress and missed work for months. Chrysler capital has refused to set up a payment plan and will demand the full past due balance. stay away from them because they are predatory! read more

They are the worst. They will make it very difficult to pay off your loan early, limiting you to $2999 maxim payments, twice per day (the amounts must differ too). All apparently to scam you ought of a few more dollars. Beware. read more

SUBJECT: Poor Customer Service for Property Tax Over-Charge & Poor Senior Management I moved states in 2021 shortly after leasing a vehicle through Chrysler Capital ('CC') and I re-registered my vehicle in the new state. I later found out that I was charged property taxes from my old state after I no longer was registered in the state, but CC paid the taxes and added it to my bill. I questioned the charges for 11 months starting in 2023 and repeatedly asked for the CC tax team to re-assess the taxes. I was informed that if I changed my garage address that this wouldn't have happened (which is fair and I acknowledge my fault there). I however kept asking for them to look into the taxes and see if they can get the money back (since CC is the title owner while I lease, I can't dispute charges to the taxing jurisdiction). You cannot talk to the CC tax team directly, so after going through the call center to email them asking "can you please re-assess my tax charge", they responded "the customer should've changed their garage address" with no actual response to the real question (and no 'if you change the garage address in our system now, we can do it for you'...just the proverbial 'well you should do better next time'). After more back and forths about the subject, in early 2024 someone finally tells me that I need to provide them with X, Y, and Z and they will submit a re-assessment request to the state. I was thrilled because that is the information I was asking for for over 8 months at this point. I submit everything within a day over fax and then wait 6-8 weeks like I was told would be the processing time, and get told that the state won't look at the re-assessment request because the deadline to do so was 12/31/23. This deadline was 7 months AFTER I started questioning the charge and was asking explicitly for a re-assessment, but because of either the property tax team not wanting to go through the extra work for customer service since the property tax being updated doesn't impact their bottom line, or because of a weak internal process at CC which promotes inefficiencies in helping their customers, I wasn't able to get the information I was desperately asking for and the action that I needed done until after the deadline that was imposed by the state that actually impacted my ability to get my money back. I feel like I have been wronged in this situation. YES, I agree that I should've changed my garage address on the CC website more timely, HOWEVER when I was asking CC to look into it, they slow-rolled me and didn't give me the right answers. The property tax team explicitly ignored my actual request for re-assessment and just told me I messed up and left my question out in the abyss. I did what I could to remedy the situation before the state's deadline for re-assessment request but CC didn't do their job in assisting me timely, so I called their executive office asking for reimbursement for CC's role in, at the end of the day, me being out $740 that I should've been kept in my pocket. I stated my case that CC didn't do what should be considered reasonable due diligence and reasonable due care to help me with what would be a net zero impact to them. I stated my case and asked for the majority, not all, but the majority of my money back as restitution. My request was sent to 'senior leadership' whose only response was 'it isn't our fault that the garage address wasn't changed, so we aren't compensating the customer' which clearly shows that they didn't actually care about what happened. I understand business is business but CC either doesn't give a damn about their customers, don't have modern infrastructure to help their customers, or both. I am so upset that I spent HOURS on the phone with their call center over the past year to try resolving this issue to find out that they didn't do their part of the deal and are just bad business partners. I have not made a Yelp profile until now because of how absurd this situation was. For those who have to deal with CC situations going forward, I would escalate past the call center to the executive office for anything you feel isn't being handled with due care. They were the only people that I felt actually were helping me and I have no animus towards them. I'm primarily mad at the property tax team and senior leadership. read more

I've been in the car industry for most of my adult life. During that time I've dealt with multiple lenders, several manufacturers and many banks. In my experience, Chrysler capital is the absolute worst. Let's start with the car. I leased a 2018 Jeep Compass for my daughter. In her three years of ownership the car completely shut down at highway speed twice. This is a known issue with the four-cylinder Tigershark motor. The engine burns oil and a very rapid pace and when it does, it shuts off without warning. Chrysler is well aware of the problem but has done nothing about it. A quick Google search will reveal thousands of complaints and many accidents attributed to this flaw. This is in unconscionable danger that Chrysler has completely overlooked. The last time this happened, my daughter plowed the car into a curb because the vehicle disabled itself and she was unable to control it. In three years of ownership the car has been in the shop a total of almost 2 months which is inexcusable, especially since Chrysler does not provide loaner cars. No let's talk about the lease and process. Chrysler generally will not send someone to your home to do a pre-inspection of the vehicle. They also refuse to do so with the dealership. When you return your vehicle you're basically at their mercy. We returned the vehicle with only the most minor damages, issues that any other manufacturer would overlook. We received a bill for over $2000. When you call them to discuss this, they really don't want to be bothered. They did tell me that they would give me a 25% discount on the damage but they weren't sure they'd be able to do so and that I should call back and wait on hold another hour to see if they're going to help. In my entire life I've never had an interaction with a less professional company. They clearly don't care about the products they sell or the customers they sell them to. Safety issues or blindly ignored in favor of corporate profit. In summary, DO NOT DO BUSINESS WITH CHRYSLER CAPITAL AND ESPECIALLY AVOID ANY MODEL WITH THE FOUR CYLINDER TIGER SHARK MOTOR. EPIC, epic failure. read more

Horrible! Terrible terrible company. They have limits on how much you can pay at one time. They have limits on how much you can pay per month. They would only allow me to make a $2000 payment on line at one time. When trying to pay off the loan in full, they will not do a transaction from you bank account. They require a check or money order. They wont even take a wire transfer. When talking to a Rep to find out other options to pay off the loan, she basically just ignored my questions. She was silent. And the interest rate was ridiculous. That's why I refinanced read more

Call to get a payoff and Pria, ID# 558625, was talking too fast, and got upset when I asked her to slow down. She was being incredibly rude, and she hung up on me. She shouldn't be working there if she can't handle People correctly read more

Absolute joke of a company. Trying to pay off a car loan should never be as difficult as they make it. I was told to use their 'overnight payoff address' since I had planned on overnighting an insurance check. One week after they received the check, loan is still not paid off. Call them to ask why.. that's not the right location for insurance checks. It will take 6 weeks to relocate the check to the proper location. Excuse me.. are you walking the check to the 'proper location???' read more

I honestly believe that the customer service department here is full of employees that do not care about their jobs, or your needs. I asked them to look up something as simple as the status of my lease payoff, and they tell me they can't. The next person has a different answer. I was charged a late fee because they have some never heard of rule that you must manually pay your final payment with them. (though they tried to pull it out through auto-pay) When I did the manual pay, that payment was bounced by my bank, and they told me that I put in the wrong account numbers. (same ones I was using for auto-pay) I went ahead and asked for the payoff numbers and sent them a check 10 days ago, and nobody can tell me if they got it or if it has cleared. The fifth person I talked to told me it was being held until I rectified the problem I had with my "final payment". The person before her said that payment was included in my payoff... what? Are they guessing? This is my money. Nothing in writing. It is a problem. I will arrange my financing next time. I will not let the dealership do it. read more

These are the rudest customer agents I have ever had the displeasure to speak with. If they're the face of the company, then HR needs to dispose of the time clock drainers. They hang up on you, when they dont understand how to do their job or if you tell them how to do their job because you're more qualified. I will be reporting the whole recorded conversation (from my phone) to the BBB and I will also have a detective friend look into their business practice if I receive any more negativity from this company! If I could give 0 stars, I would!! read more

This is a horrible company. Please do not use them. I have been trying to get my title from them since March. They never submitted the paperwork releasing the car to me after I spent $22,000 to buy my car after the four year lease was up. Add that together, that's about 50k spent with them. Anyway, I finally spoke with someone on the phone a few days ago, they told me one thing. I spoke to them again today, they told me a different thing. This is the game I have been playing with them for several months now. No one knows what is actually going on there and no one has a fucking answer. It's a mess. A disaster. Just stay away. read more

This company UNDOUBTEDLY has most incompetent group of individuals working as employees. Mistakes appear to be a regular occurrence with no processes or accountability. Why is it the customer must take the brunt of YOUR disorganization?! I would NEVER finance with this company again if my life depended on it. Absolute trash experience! I wish I'd done more research here. read more

My husband leased a new truck and we didn't think to ask how the leasing company would be when it came time to buy out the lease! We paid it off and 5 weeks later after numerous phone calls and getting through to speak to a person all we get is yes we cashed your check 3 weeks ago and you should get your title with in 5 weeks!!!! Not acceptable. UPS is who they send the title through and someone must get paid money to keep the titles for weeks before sending them..... who profits from these transactions?? Who ever doesn't get their mail for weeks and that is expected! Service is the worst we have dealt with. We will not use Chrysler Capital ever again. Think twice and don't use them read more

The only thing that I can say positive about CCAP is that they spell their name right. Everything this company does is horrible. Terrible service ( although nice employees, Can not blame them for the shit company they work for) and Worst cars. It should not take 6 weeks to get your first bill for a new car, and you should not be on hold for over 30 minutes with repetitive prompts asking you to enter account number you don't have, and when you can not hit zero for an operator; the system takes you back to the start. For English press one. We passed that point already. Every 18 seconds ( yes, I counted ) I was informed that my wait time was less than; fill in the blank minutes. After 22 minutes ( the initial time stated a 20 minute wait ) I was excited to know that my wait time was less than 1 minute. Two minutes later is was less than 30 seconds. Great.. Finally after hearing your wait time was less than 30 seconds 17 times ( that is about 5 minutes ) some one picked up.. Yayeee! I was informed that the bill was sent out less than a week after the car was purchased and the bill was 2 days past due. I know that's not true.. Want to know How? Because I bleeping work for Chrysler. Maybe they will pay attention to reviews, but I doubt it. So whey even bother to write them. Best case is so customers do and chose some one else. I only wish I could give less than zero read more

Horrible and they inaccurately report negative payment history when you have actually paid on time

New customer - can tell by the avg wait time 30-45 minutes to speak to a representative on 4 different occasions about my lease payment being larger than my contract that this companies' customer service it questionable. I then went to their chat option only to time out twice as I entered into "1 person ahead of you" notification after a lengthy wait. On third attempt was successful, but right when I was getting a confirmation request that they would elevate my concern - yup disconnected again! read more

If I could give lower than one star, I would! Chrysler Capital is absolutely horrible!! Their interest rates are through the roof! I am being charged 21% interest rate, which only gives me about $270 towards my principal from a $730 payment. If you are ONE DAY late, there's a very stiff late penalty. I am paying more than double what my vehicle was sold to me for!! And I do not like that they changed their payment system to Pay Near Me AFTER i had just set my payments up on autopay, so it did not go through and my September payment is now over 9 days past due!! HORRIBLE COMPANY!!! read more

My wife has had this company for a lease. We did a early turn in and they took a extra $600 out of the account after we turned the car in 20 days prior to them taking the money. We called and asked how to get the money back and they said " in one week we will send you a check". We waited two weeks before calling back and they accused us of never calling. Then they want us to send a bank statement to a fax number saying that they revived/took the money. They said "we will investigate it and you may or may not get your money back". There is a 10 day wait for the team to investigate it then another 60-90 days to-receive your check. Who will pay for the over drafts from account that was canceled? read more

Chrysler Capital apparently has moved to Pay Near Me for servicing their online billing just this month. My 2023 Jeep Grand Cherokee is showing up as a 3923 Jeep Grand Cherokee and they want all new banking information to make a payment. So I finally get a manager on the line, and he really could care less! So, am I being hacked or what, he really could not care. All he could say was well it seems you don't want to pay your bill. Well, the 3923 is not my car for me to pay! Horrible customer service, I will never use CC again for my car needs! read more

Wish I could give Chrysler Capital of Dallas Texas zero stars. We sold our Alfa Romeo that was leased with Chrysler Capital to a Volvo dealer who paid it off in full in three days. We have made 8 calls to Chrysler Capital agents in the Carribean to ask them to surrender our Ma. vanitay plates that belong to me. None of these agents were trained to know what to do. They promised me it would be emailed to me and I would receive by US mail Never happened. I asked to speak to Dallas or anyone in the US and they could not do that either. Stay away from Chrysler Capital, and check their 1 1/2 star rating on Google. This is the kind of business that gives all the others a Black eye. Sorry. read more