This is an amazing resource for victims of domestic violence. They have shelter and provide a range of assistance. The also gave offender treatment classes. Everyone there is absolutely kind to their core. read more

I wish I could give this organization zero stars, but Yelp requires at least one. I called Chrysalis because I had been given their number as a possible resource for someone experiencing domestic violence. Before sharing personal details, I simply wanted to know what services they offer and what the basic program requirements are. Unfortunately, the woman who answered the phone was rude, dismissive, and unwilling to provide even general information. Instead, she repeatedly insisted that I give her my personal information before she would explain what the program entailed. I asked more than once if she could at least tell me the basic requirements or describe the services offered, but she refused. As someone reaching out for help, that experience was incredibly discouraging. People contacting domestic violence organizations are often already in vulnerable situations. They should be able to ask basic questions about a program before deciding whether to share personal information. There is nothing unreasonable about wanting to understand what an organization offers and whether it is a good fit. My interaction left me feeling dismissed rather than supported. First impressions matter, especially for organizations that serve people in crisis. I hope this feedback encourages better customer service and a more compassionate approach for future callers seeking help. read more

Oral Misrepresentations and Pretextual Ignorance: When I confronted management regarding the lack of child safety, the theft of my belongings, and the biohazard assault, shelter staff repeatedly made the verbal claim that they "never knew anything about these issues" and questioned "why they were barely hearing about this now." This verbal defense is a demonstrable and fraudulent misrepresentation intended to dodge liability, directly contradicted by the operational facts of the facility. First, shelter staff conduct formal team meetings three (3) times per day specifically to brief incoming shifts, log resident complaints, track grievances, and document facility incidents. There is no operational reason for staff to be unaware of ongoing issues. Second, I had already filed a formal, documented grievance regarding this specific roommate stealing my child's clothes at intake, I formally requested a meeting with Lakeesha Harvey on Monday, July 13, and I explicitly escalated the ongoing harassment to floor staff on Wednesday morning via email at 10:29 AM and in person on Wednesday evening, July 15, stating directly that these individuals were targeting me while I was trying to avoid conflict. Furthermore, during our Monday meeting, when I explicitly stated that I was reporting the bullying because I did not want to jeopardize our housing, Lakeesha Harvey verbally reassured me that my placement was safe and that bringing forward grievances would not threaten our transition. Her subsequent participation in an immediate lockout makes her earlier verbal reassurances a bad-faith misrepresentation designed to lower my guard. Third, rather than investigating the severe biohazard reported on Wednesday evening, staff actively deflected accountability via gaslighting. While making these dismissive excuses to my face, staff members were observed muttering disparaging remarks under their breath, demonstrating a pervasive culture of hostility, bias, and a deliberate refusal to document resident complaints. This is further supported by the phone interaction on Thursday afternoon, where staff actively mocked my impending homelessness by laughing and hanging up before admitting the lockout was direct retaliation for my grievances. Fourth, the facility operates an internal network of 24/7 security cameras that cover the exact common areas and hallways where these infractions occurred. Staff explicitly state to residents that they "see everything" via these monitors. Therefore, the oral defense that staff "did not know" what was occurring is factually impossible. Staff intentionally omitted recorded grievance data, ignored their own surveillance footage, and falsified operational awareness to create a deceptive paper trail. They weaponized this manufactured ignorance as a fraudulent pretext to justify an immediate administrative eviction the moment I escalated the issues to external oversight agencies. REMEDY REQUESTED I request a formal civil rights, fair housing, and consumer fraud investigation into Chrysalis Shelter and Case Manager Lakeesha Harvey for racial discrimination, failure to accommodate a disability (PTSD), illegal lockout, deceptive trade practices, total failure to provide contracted supportive services, and targeted whistleblower retaliation. I request that my housing voucher and Coordinated Entry file be safely transferred to an alternative, safe housing agency so that my path to permanent housing is not destroyed by this shelter's retaliatory actions. read more

Someone needs to help get NEW MANAGEMENT! The woman who is running it has been running employees and clients right out the doors! I just recently had to leave for a family emergency that they wouldn't even work with me on! They would rather go tit for tat with clients and play with there lives, there children's lives! They would rather woman just go away when they don't like them. They filter us out! I am sorry but I was discriminated again because I had an emotional support animal and they just want us gone because of a situation they caused and admitted later they are not equipped for that level of care which cost me and others there safety more then a couple of times! This was due to lack of employees! They are all quitting because of the woman Makita sorry she never took the time to introduce herself to me so I think that her name. In my eight week stay I saw 4 employees quit! When I left they had NO CASEWORKER, They were now short a counselor and 2 advocates! 4 of us went back to our situations or worse because they left us honestly NO OTHER CHOICE! I was tormented more in there then I was where I came from. They put me in danger more then once and broke HIPPA Information about medical and personally protected information. Not only to me they told my roommate peoples medical information. Something needs to be done before you read about one of us dead because No one cared enough to investigate the situation. I even cried out to my advocates at Noah DVstop I called anyone I thought could help me because I was unsafe and told I could do nothing about it I had to leave my safety up to staff members that escalated the situation to get rid of us! Well yes we are all gone employees and clients and the clients I am talking about didn't get an option of housing or transitional. So still they are receiving funding and not helping the woman read more

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My neighbor was a therapist here and suggested I sign up for therapy to deal with my past traumas of domestic violence. A year after I added myself to the waiting list I got a call there was an opening. I was assigned to Berther Ondiek. Our first video chat was awkward. Berther made very inappropriate remarks about my looks, my home, and my traumas. Berther insinuated I was privileged and didn't need therapy. Berther even stated questioned my experiences or why I was going to therapy since my traumas happened so long ago and were not recent. Because Berther made me feel so uncomfortable I contacted my neighbor who is a licensed psychologist and asked her if what Berther was saying was normal for therapy session. She said no and looked up to see if Berther was licensed and found that Berther was not licensed. Berther lied to me about her credentials to me. After two very manipulative meeting I wrote Berther to say I would like to change therapists. Berther called me instead of replying to my email. I told her why I did not feel comfortable being her patient for the reasons listed above and she argued with me and then became very manipulative and twisted the conversation around to me now being welcomed at Chrysalis. I pointed out what she was doing and berther got more offended. Berther Ondiek does not have good intention and should not be a therapist. Berther is a liar, a bully, very manipulative, and malicious. This center needs to be investigated. I believe there is more harm happening here than good. read more

Totally unprofessional. Leave a message on a random voice-mail and you will receive a call back days later at best. The woman who runs the court ordered assessments is never available. You work on her time or no time at all. Go to another agency where they take their services more seriously and have adequate staff that works regular business hours and pick up their phone. read more