It's been frustrating trying to get in touch with Eloff Perez and the Las Vegas Realty Black &…read moreCherry team. It's been two weeks across email, three calls, AND even a contact attempt through Yelp, but no response. I'm just looking for information and to learn more. I understand if they can't take on any more business or if they look at my home and decide they don't want to work with me. To just ignore repeated attempts at contacts seems like a ridiculous way to run a business. I see they have quite a few positive reviews, and I was hoping to add to this roster, but it seems I can't even get in touch with anyone there. For those who may be frustrated, there are other companies and options for you. It's just a shame someone would spend so much time building their business only to then have a complete lack of responsiveness to potential customers. It honestly makes no sense to me at all...

Eloff Perez refused to rent my luxury home put even though he promoted himself as a property…read moremanager. Somehow he took my advice previous review down. Don't believe all the five star reviews. He said NO! When I asked him to rent out our home for $2,500 a month. He harassed me via phone calls even after I blocked his phone number. Beware!

Another year have passed and Wasim Faranesh did not dis-appoint. Still getting the same 5 star…read moreservice from his group. Definitely a great property management company to be associated with and definitely a must to recommend.

Zero accountability once money is owed back to the tenant…read more Everything was fine while rent was being collected. Once the lease ended and money needed to be returned, communication completely stopped. I vacated the space in good condition and formally requested my security deposit on January 1, 2026. No refund was issued, no itemized deductions were provided, and no one responded. I also submitted a separate written request for other documentations, which was ignored entirely. Nevada law requires security deposits to be returned or itemized within 30 days after move out. That deadline came and went with total silence. No explanation, no follow up, no professionalism. After weeks of being ignored, I had no choice but to file a complaint with the Nevada Real Estate Division and proceed with a small claims court filing just to get a response. This review is based on documented dates, written requests, and complete non response. If you are a business owner considering this management company, understand how they handle things once you are no longer paying them.

I recently contacted her and asking her advise to buy house for a friend in las vegas and she has…read morebeen really helpful and very professional about the inquiries. My friend ended up buying a house in las vegas and he is very happy with her service. Thanks for helping us find the right house.

Stephanie was such a pleasure to work with when helping me purchase my first home! She was (and is…read morestill) so helpful with all of my questions. She is thorough and personable. This was my first time ever working with a realtor, and I am so happy that it was such a wonderful experience!

Highly recommended!…read more Shane acted as my listing agent and worked efficiently to get my house sold and efficiently helped with navigating any issues that came up. He was always a quick message away and his effort and dedication was evident from the beginning. He helped with multiple issues that came up including negotiations and repairs. But most importantly, he was honest and considered my best interest in the decisions he recommended, which the other reviews here will also attest to. I actually found Shane through Yelp and am very happy that I made contact. I know who I'm going to the next time I have a real estate-related issue.

Shane helped us sell our condo in a highrise building just off the strip and in the process found…read moreus a house as investment property. I was amazed how quickly he was able to get both transactions completed. The condo was listed at the end of January and in a couple of days we had a firm buyer. This was in a building that had similiar properties that were on the market for weeks or months. Ours was in contract in a few days and closed 3 weeks later. It was the fastest sale of a property that I've personally experienced in my life. Once we had a buyer, Shane focused on helping us negotiate buying another investment property. We found a house in Henderson. The house had just been listed and by the time we were able to get an appointment to tour the house (Feb 10) there were 4 or 5 other interested parties. We liked the house and Shane advised us what to bid. Then we waited, but Shane was working behind the scenes negotiating with the seller's agent. With his skills, he was able to get the seller's agent to accept our bid over the others. It didn't stop there. Once we got the appraisal and inspection reports, Shane was able to get the seller to agree to the lower appraisal amount, saving us thousands off the asking price. We closed escrow about a month after our initial tour of the house. Shane coordinated and negotiated everything for us. Even worked with the lender that I had chosen. He certainly made both transactions go smoothly. We wouldn't think of working with a different agent when we're ready to buy/sell property.

Fancy branding, terrible people. No care or consideration,…read moreno morals. I wouldn't recommend this company to home buyers/ sellers nor realtors.

Michael Marino was a FANTASTIC agent. He was organized, prompt, always quickly responsive. We would…read moredefinitely work with him again for our real estate needs.

Best decision I could have ever made letting them manage my rental home. They made a problem…read moreproperty easy for me and I highly recommend them!

Recently hired them to manage my rental property and Jamie Graham and team are by far THE BEST at…read morecustomer service and communicating every detail. I look forward to working closely with them for many year.

Cindy has been an incredible guide from the moment we started our journey to buy a home to the…read morerecent sale of it. She is not only savvy and diligent but also genuinely committed to understanding her clients' needs. We bought our first home with Cindy's assistance and are SO thankful for her. When we first decided to move to Las Vegas, we were pretty unfamiliar with the city, only having limited knowledge based on online research. Cindy quickly identified the perfect neighborhood for us, which was close enough to Chinatown (where we mostly frequented) yet quiet and family friendly. She found the perfect home for us that had all our requirements, while allowing us to make our own upgrades. After a few months moving to Vegas, we realized how much we loved our area due to the convenience of being near highways, shopping, and food & Cindy was on point with the location! Although unforeseen circumstances required us to sell our home and return to our hometown, Cindy's patience and support never wavered during the selling process. We got the house sold pretty quickly and Cindy worked so hard with hosting open houses and showings. We highly recommend her as a realtor and look forward to the chance of working with her again should we return to Vegas.

Cindy is awesome to work with! It was my first time shopping for a house and she was super helpful…read morein the whole process answering any questions I had and providing additional resources. She also fights for you as your representative in getting you the best deal!

Shyla is the best!! We recently relocated to LV from the Midwest. She carefully explored our needs…read moreand desires in a new home and worked diligently to make sure we found the perfect home. Shes professional, knowledgeable and strives to make sure all questions are answered. We trusted her completely and were not disappointed!

Where do I even begin? Shyla Magee is the most amazing Realtor I have ever encountered. From the…read morefirst day we were referred to her she put us at ease. I was the trustee for family for the 1st time. Throughout this journey she helped and went beyond what her duties were. The entire time she kept us updated each step of the way. She met with us when we arrived in Nevada which made us feel even more at ease with her. We closed pretty easily and we miss our almost daily visits. If you are looking for a Realtor in the Henderson area, she is the only one you should connect with. She is very knowledgeable and kind with her words. She met with the renter that was in the home more than once. She kept him updated at all times, even though he could be difficult to deal with. Thank you does not say enough to her for all she did for my daughter and I.

Title: Dishonest Move-Out Charges and No Accountability…read more Review: I would give zero stars if I could. After moving out of Horizon Ridge #11165, I was charged for "janitorial" services and "removing bathroom hooks" that were already installed when I moved in. I had scheduled a checkout walkthrough to avoid any surprises, but no one from the agency ever showed up or returned my calls. I even hired a professional cleaner and provided a video showing the unit was cleaner than when I moved in. Despite this, I was still billed for unnecessary charges totaling $279.97. These charges are misleading and unfair. It's disappointing to see this kind of behavior from a property management company. Renters deserve transparency and honesty -- not surprise deductions from their security deposit.

My experience with Primack Management Company especially in my interactions with Nicole Butler has…read morebeen overwhelmingly negative. Any time I asked a simple question or tried to get clarity on something, I felt I was met with a dismissive and judgmental attitude. In my personal experience, Nicole didn't just seem uninterested in helping; she often came across as irritated that I was even reaching out. Her tone felt condescending, as if I should already know the answers, and asking for clarification made me feel judged rather than supported. Instead of offering assistance or even basic courtesy, she made me feel like I was bothering her. What stood out most was the consistent dismissiveness. Responses were short, cold, and lacked any sense of professionalism or respect. I walked away from each interaction feeling talked down to, misunderstood, and brushed off. No one should feel belittled or looked down on for simply asking a question. A management company should treat people with respect, patience, and decency. In my experience, Primack Management and Nicole in particular failed to do that on every level. I wouldn't recommend this company to anyone who expects to be treated with professionalism or basic human courtesy. In addition my whole family felt like a decision was made by Nicole from the first interaction. As if there was a preferred person she wanted to deal with as opposed to people she knew nothing about.