Expérience catastrophique avec Chronopost. Plus jamais ! Je ne souhaite à personne d'avoir affaire au service postal français Chronopost. Des proches nous ont envoyé deux colis depuis la Russie jusqu'en Andorre, contenant des vêtements et des cadeaux pour notre fille nouveau-née. Ces colis étaient très importants pour notre famille -- préparés avec amour par les grands-mères pour leur première petite-fille. Au final, les deux colis sont restés bloqués en transit en France pendant trois semaines. Nous avons tenté par tous les moyens de comprendre ce qu'il se passait : messages au service client, appels, réseaux sociaux. Soit nous ne recevions aucune réponse, soit le chat était fermé immédiatement après une réponse automatique, sans aucune volonté d'aide. Le service téléphonique était lui aussi injoignable. Une seule fois, nous avons réussi à parler à quelqu'un, qui nous a assuré que les colis arriveraient bientôt. Une semaine plus tard, nous avons découvert que Chronopost avait renvoyé les colis à l'expéditeur, en indiquant faussement que nous avions refusé la livraison, ce qui est totalement absurde. Dans le chat, on nous a ensuite dit que "les colis en provenance de Russie ne sont pas acceptés". Nous avons demandé à plusieurs reprises sur quelle base cette décision était prise, mais nous n'avons jamais eu de réponse claire. Cela donne malheureusement l'impression que cela a été fait sur des critères purement discriminatoires. Résultat : nous n'avons jamais reçu les colis, notre famille est profondément déçue, et les grands-mères en larmes -- elles voulaient tellement offrir ces cadeaux à leur petite-fille. Chronopost a montré une incompétence totale, un manque d'humanité et un mépris flagrant de ses clients. Un service lamentable, une attitude inacceptable. Nous n'utiliserons plus jamais Chronopost, et nous conseillons vivement à tout le monde de l'éviter à tout prix. read more

I will never buy anything online again from a company that uses Chronopost for deliver. Rude drivers who won't give you your parcels because their useless company haven't sent you the code for them to scan. I've now got to drive 50km to pick it up from a drop off location and I still haven't received my code. The fact that my parcel contains a couple of iPhones worth €1000 has nothing to do with it I suppose!! I videoed the driver putting my parcel back in his van, just to be on the safe side..... read more

Has to be0 stars Chronopost is the worse delivery service ever. Times and times again. Refuse to deliver to domicile or post box on main road. Lies about attempting to deliver. Actually loses parcels and never apologises. Most awful customer service ever read more

Absolutely worst delivery experience. - Sometimes the delivery man doesn't bother to ring a bell and leave a note for "failed delivery" - Sometimes they leave your package at a wrong drop-off point without any notification - Sometimes they do not deliver on the selected day for no reason whatsoever. Tracking just says "we will deliver it next day". Avoid like a plague and let them go bankrupt. read more

Just like one of the other reviews - DO NOT USE CHRONOPOST If you ever need to send an urgent parcel from France to any other part of the globe, do not waste your time and money. They are just useless and just can't make whatever you send arrive in the time they advertise - if it ever make it. I had to go twice the mistake. In the second time (same parcel) they didn't bother reimbursing it. read more

Horrible service with chronopost while sending from france, forget about the hotline ( 100% useless ) or any help related to your sending. No reliable at all, to avoid absolutely ! read more

DO NOT USE CHRONOPOST. There - I warned you - now it's in your hands. Sent overnight a credit card and cell phone to a friend in Portugal who needed the items next day. Three days later, they have no idea where the items are, my friend is leaving Portugal, and I'm completely out of luck. Their phone lines over and over again repeat "Phone lines are all busy, please try again later", so you can't get through to anyone. Stuck. Out of luck. Nobody there to help. This is awful. Use anything but this service. read more

You have to wonder why Amazon is using Chronopost. They'd be better off using clowns. I make a purchase from Amazon on Monday and I am offered a guaranteed delivery slot the following Friday from 20.00-22.00 which I take. I make sure I am home from 19.00. After no delivery takes place, I log into my Amazon account to see the comment " Chronopost were unable to deliver. Please rearrange delivery to the correct address". They never tried to deliver. Complete muppets. read more

Lost packages, awful customer support. Leaving a package at a pick up point when they were supposed ONLY to go to the address and then loosing the package. when i call they pick up, dont say anything and the mute me. REALLY INCOMPETENT read more

When I first moved to France, I used Chronopost to deliver a package from the USA--and they lost it. (Apparently, because even though my address was perfectly noted, my name was different from the one on the door, because I rented a room from a family). I have never seen this package to this day. Last week, I ordered a new coffee machine, and the company uses the service Chronpost. Even though I was home the whole day, and the address was correctly noted down, they never came. In fact, they never even left the paper to say where I could get my package. Not only that, but they never even sent a message to say where to get the thing! So I called them--waited a good 10 minutes, succeeded in explaining the situation to the woman, who was JUST noting down the fact that I wanted them to deliver it tomorrow, and the connection broke. Of course. So I had to call them back to make sure she actually noted all that down. So I waited on hold AGAIN and had to pay their ridiculous charges AGAIN...and not only do I still not have my package, they couldn't even tell me what TIME the thing was arriving tomorrow. So now I'm stuck inside, hoping they'll figure out how to climb up 4 flights of steps. Oh and did I mention they charge to use their terrible customer service? Never use them. Horrible service. Lazy, inefficient, incompetent. read more

STAY AWAY FROM THIS COMPANY! WORSE FROM THE WORSE! I have never ever seen such a disgusting company. We have ordered a package from Amazon and paid for the home delivery. We got the mail when we should expect our package delivered. We were at home all day long waiting for the package but instead of the delivery on the tracking page we read "Delivery failed due to the absence of the recipient". What is obviously not true! They simply ignored to deliver a big parcel to me and told us to go to pick it up at their office. Why should I go there to get my package if I paid a lot of money for for the home delivery? They even refused to reschedule the second attempt. They even don't have email where you can complain or ask questions so we have to ask Amazon to help us to get connected. On the social media and provided phone they don't answer. I guess there is a reason for this. They simply unable to handle enormous amount of complaints of the clients they did not provided promised services. DON'T WASTE YOUR TIME AND MONEY WITH THIS CHEATERS! read more

Terrible service. Didn't deliver to my address when they said they would despite the directions being very clear and someone being in all day. Got a message hours later to say that they 'were unable to deliver' I then had to choose to pick it up from a post office, and they wouldn't let my boyfriend collect it with the parcel details and my passport. As the office is closed while I am working I now have to wait until Saturday and will be unable to have my parcel when I need it. Absolute joke. read more

Chronopost is the worst transporter I have ever worked with. They lost my suitcasetwo days after I sent it, and needed a month to find it again. Meanwhile, they would only comunicate with me on facebook: their phone lines just hang up on you while you wait for an operator to answer. When the suitcase was found, three days after that they lost it again. And since, they have not been able to find it again. But do not worry, they will not give you any kind of compensation or solution. It works great :( So yeah, not a very trustworthy company, and completely incompetent. Next time I will use UPS or Seur or anyone else but Chronopost. read more

I read some terrible reviews for Chronopost and was slightly reluctant to make my purchase from a store in France but the store seemed to be happy with them so I took my chance. I did not have any significant issues and it only took about 5 days from the time of purchase for 2 lamps to arrive in Sydney from Paris. Once in Australia they were delivered by DHL with email and text messages about delivery. I had them delivered to a work address, which was helpful. The only down side (and hence 4 stars) was that I had to pay import tax so I didn't save as much money as I thought I would but I have lovely lamps from France and a story to tell! read more

Terrible service, always claiming they cannot deliver, expect me to pick my item up from their depot in limoges which is 40 kilometres away, have a parcel in dispute at the moment and I am not giving way, they can either deliver or send item back and I will claim for refund and compensation read more

SHADY BUNCH OF THIEVES I ordered packages from Amazon.it & Amazon.fr with express one day shipping. Chronopost was chosen by Amazon to handle the matter. One package was delivered & signed for, the other (way more valuable) package was not. When using track & trace, it was reported that the package I signed for wasn't even in the country while the other was claimed as having been delivered. Initially when contacting Chronopost, they told me to wait for the end of day for another van. It never showed up. Then it was supposed to arrive the next day. They never showed up again. And when using the tracking number, they reported that it had been delivered again ! Twice now ! I'm obviously very angry at this point, and have sent both amazon & chronopost proof regarding the matter together with the tracking information which didn't make any sense at all. Chronopost didn't reply to me at all now, but suddenly the next day after me going public with this out of the blue my package is delivered at my doorstep. I signed it with date, time, signature & tracking number just to be sure. I'm furious at Chronopost. read more

I look at some of these reviews I was in question about this company service. Though my fiancé is the one who shipped me the paperwork to me through this company. Though I read some of these comments and they are disappointed because they required an on-time delivery from this company. I hate to inform anyone if you want an all-time performance you might as well either go get the item yourself or have it delivered yourself an appropriate time. OK they do promise a certain timeframe but the way I see it even here in the United States FedEx UPS doesn't matter sometimes they might be late also that's why you plan ahead at least a day if you want something on time. Not last-minute. First occupancy set the first letter to La Poste and no it doesn't arrive. She sent out a second one this time using Chronopost from a neighboring bigger town. I was able to track it all way to United States. But we do not have this company here, I called the company the operators were very nice even with my broken French. They were able to tell me the company that takes over here in the United States and give me a new tracking number from that company. Yes I will be able to get my package today because the company says it's arrival time this morning. I got to say is lesson learn for the people who expect something to be on time, plan ahead next time don't be a last-minute Louis. by the way even if my letter is mangled I will not mind because as long as I receive it. Yes it is important for me to give to my local consulate. Yes it was expensive but well worth it . As they say you get what you paid for . The better service you spend the better service you receive. read more

I'm just out of hospital and made the effort to go on the Chronopost website to give all the details on how to get to my apartment for my delivery, including the entry code. The delivery person dropped my delivery at a shop and did not turn up to deliver it at my home, not called me to let me know, it's the shop who called me. Unfortunately I can't move due to my operation so I called Chronopost (France) and they told me that it was my problem to find someone to pick up my box for me. This is outraging! read more

awful experience dropped a package at their airport office at La Poste ; for an urgent shipment and under the express warranty that the package, valued and insured at 2000€ ; would be delivered next day (birthday present). After 48h the package has not arrived and their tracking systems indicates that they have not even picked it up I managed to call the post office who has no trace of the package and indicates that Chronopost has probably taken it and not "flashed it" so it is not in their system As of now there is no way to know if it will ever reappear this is theft without a gun What most strikes me is that I'll probably get my money back since I paid for an expensive insurance ; but the package has not even been picked up from its drop off location which is a Post office... Avoid it under any possible circumstance, there are many other alternatives (TNT, DHL etc...) and it really can't be worse. read more

I live in SW France, and have had dreadful service! Drivers who say they have tried to deliver and clearly have not, and operatives, who, when you ring up to complain that you have been at home all day waiting, are unable to forward a clear message to the depot in your area, or, as in my case, they made something up about my not accepting parcels on a Monday?!! Complete and utter BS! I'm going to send a strongly worded letter to their head office, though I doubt it'll make any difference. I'll never recommend them to anyone, and if anybody with any sense is reading this - DON'T USE THEM! read more

Complete and utter bullshit. This package was supposed to be delivered a week ago-my mom paid a lot of money to expedite an express package to me through the USPS who, unbeknownst to us, uses Chronopost for express parcels. I never received notification of anything, so I decided to look up the code online. Apparently they held onto this package for a week due to an "unspecified problem." Well I saw that is was in Paris so my boyfriend called to get it redelivered to our place. They texted him later saying the guardienne was not in her apartment to accept it, so they left an avis de passage. GUESS WHAT? THAT WAS A MASSIVE LIE. So, instead of chance it, I decided to go myself to the office to see what had happened and to avoid any more problems. Well, on the way there I was targeted by a group of kids who tried to mug me and take my bag. How nice! I managed to escape and then had the pleasure of paying 99 euros in taxes with NO EXPLANATION GIVEN except that "it was the original courrier who set these taxes/rules. Talk to them." I paid the damn bill, got my package and tried to call an uber so I wouldn't have to go back near Porte de la Chapelle where I was mugged. Guess what? No uber would come get me. I had two or three cancel on me, so I had to take the metro back whether I wanted to or not. I will NEVER NEVER NEVER use this service EVER again! Their location is in an awful place, their drivers are terrible, and they charge money when you call customer service. I hope La Poste cancels their contract with this company. What an atrocity! I would give it -5 stars if I could. Oh and the location is actually at 13 Blvd. Ney if you're brave enough to go. You would be better off wiping your ass with two 100 euro bills instead of using an express service through Chronopost. read more

item left in rain on doorstep, a very expensive computer graphics card, this company is a disgrace