The tale of two service departments of two different dealerships. I had vehicles being serviced at…read moreseparate dealerships today. One came to my workplace and picked up my car and took it for service and returned it to my workplace in time for me to drive it home. The distance between my job and the dealership is about a 15 minute drive. The bill for the service work was in the car and of course I plan to pay in a timely manner. My other vehicle I dropped off the night before the scheduled date of service. The next day the service was not completed due for the lack of parts. We made due without a vehicle for a night. The next day the service department informed me the repair was complete. I asked if they could deliver my car to my home and leave the bill inside the car. This dealership is maybe a 2 minute drive from my home. I was told they would look into if that could be done but the car could not be released until the bill was paid in full. In the past this dealership permitted payment a day or two after service but on this occasion I was told the owner has made it clear a car is not to leave unless payment was made in full. Not having some $650 readily available we will be without a car for another day or two until payday for me. This is nothing more than how 2 different businesses operate. To each his own, I get it. Unfortunately this business approach of the dealership 2 minutes from my home will push me in a different direction in the future. Keep up the great service Terry Henrick's and Don's Automotive good luck in the future. 5 star effort today and in the past!!

They are fantastic at the time of the sale. After they get your money however, you are of no…read moreinterest to them. After MANY attempts to get my RAM fixed I have up and went to the other RAM dealer in town to fix multiple electrical issues. The other dealership was fast and professional and got me going again while Terry Hendricks wouldn't even call me back.

I got a flat tire on the Ohio Turnpike traveling back to Wisconsin and did not have a spare in my…read morevehicle. Hutch's towed my vehicle to their shop and actually had a tire to match the ones on the vehicle. Rusty was wonderful! He was friendly and made me feel at ease. From the time I got the flat tire until I got back on the turnpike, it was less than 2 hours on a Saturday at 4 pm! I highly recommend this company! Thank you Rusty!

Got stuck on the Ohio 80/90 Turnpike on a Friday evening and Hutch's Towing Team were a life saver…read more After a call to #677 I got an immediate call back from the tow truck driver saying he was on his way. He arrived on site in less than 30 minutes and towed my Jeep to the shop. By noon the next day my Jeep was repaired! If you ever find yourself broke down and in the service area of Hutch's Towing, I highly recommend their services.

Everything was fantastic, Dylan did quality work in a respectable amount of time at the right…read moreprice! Putting a fuel pump on a 2005 Mercury Mountaineer AWD. He answered my request in the first hour I posted it. Thank you so much! I will be calling him for now on.

It was excellent service and the mechanic came quickly and got the job done. Much appreciate.read more

I bought my F150 last month from Terry Henricks Ford. Adrienne Cargle handled all the registration…read moreand paperwork. I had the car shipped out from Ohio to California. In the past registering a vehicle in the state of California and and dealing with the DMV has proven to be a difficult situation to say the least. Adrienne assured me she can handle it on her end in Ohio, and she did. Today I received my plates and registration in the mail. I have to be honest at first, I felt she did not understand the complexity of the California DMV. I was absolutely blown away today when my registration and plates came in the mail without hassle. Everything I experienced from Terry Hendricks Ford has been nothing short of top-notch professionalism. Maybe it's the midwestern work ethic, or maybe I've just been in Californian too long. In my 51 years on this planet, this was the most seamless and positive car buying experience I ever had.

I had an awesome experience with Terry Henricks Ford. I called to see if the vehicle was available…read moreand and the salesman, Alex was very accommodating. He answered all of my questions without getting frustrated. There were A LOT. He gave me an estimate on my trade in which was VERY fair! I made the 1.5 hour commute that night and sent pictures of all my paperwork to get the ball rolling. Alex and his GM were awesome! They even got me a better interest rate than what I came in with. I was in and out with my new Explorer in 2 hours! TWO!! They even stayed late for me. Amazing customer service, genuinely nice people, honest and fair. We will be back to purchase our 2nd vehicle with them very soon.