I have my 2017 Jeep Renegade broke down on the side of the road, and noticed I have lost my tow…read morebar. This takes a small tow bar that screws into the Jeep to tow. I asked Dylan at the dealership for a loaner or to rent one, until mine comes in, and he stated they did not do this. LPK in Defiance we glad to help, so someone cares about their customer. I do not understand not helping a customer in need, so with this in mind, I will not be using them for any future service or purchases. Customer service is no longer on some businesses radar. It's sales only.

Purchase a car here with my fiancé end of last year of course they said I had the 100 point…read moreinspection. It looked great a beautiful 2016 Audi Q5 with low miles. We trusted the sales rep And Terry Hendricks, took it on his first road trip, got there and found out it needed brakes all the ways around, of course the warranty only covers transmission and not wearable parts. Oh sorry we find out that it needs a front drive axle which it needed all along... If we would done a simple inspection we would've found these items prior to buying, but trusted sales rep saying that it went through a full inspection there prior to it coming onto the lot. I think they only vacuum them out, armor all the wheels and tires and flip them. Buyer beware,,,,,

I got a flat tire on the Ohio Turnpike traveling back to Wisconsin and did not have a spare in my…read morevehicle. Hutch's towed my vehicle to their shop and actually had a tire to match the ones on the vehicle. Rusty was wonderful! He was friendly and made me feel at ease. From the time I got the flat tire until I got back on the turnpike, it was less than 2 hours on a Saturday at 4 pm! I highly recommend this company! Thank you Rusty!

Got stuck on the Ohio 80/90 Turnpike on a Friday evening and Hutch's Towing Team were a life saver…read more After a call to #677 I got an immediate call back from the tow truck driver saying he was on his way. He arrived on site in less than 30 minutes and towed my Jeep to the shop. By noon the next day my Jeep was repaired! If you ever find yourself broke down and in the service area of Hutch's Towing, I highly recommend their services.

It was excellent service and the mechanic came quickly and got the job done. Much appreciate.read more

I recently hired Dylan from Pannell's Home and Auto Repair to assemble a new cabinet. He arrived…read moreearly and proceeded directly to the assembly project. The cabinet looks fantastic, and the turnaround time was much quicker than I could have ever achieved. He shared with me that he does all sorts of home and auto improvements, and I will not hesitate to contact him again when the need arises.

I bought my F150 last month from Terry Henricks Ford. Adrienne Cargle handled all the registration…read moreand paperwork. I had the car shipped out from Ohio to California. In the past registering a vehicle in the state of California and and dealing with the DMV has proven to be a difficult situation to say the least. Adrienne assured me she can handle it on her end in Ohio, and she did. Today I received my plates and registration in the mail. I have to be honest at first, I felt she did not understand the complexity of the California DMV. I was absolutely blown away today when my registration and plates came in the mail without hassle. Everything I experienced from Terry Hendricks Ford has been nothing short of top-notch professionalism. Maybe it's the midwestern work ethic, or maybe I've just been in Californian too long. In my 51 years on this planet, this was the most seamless and positive car buying experience I ever had.

I had an awesome experience with Terry Henricks Ford. I called to see if the vehicle was available…read moreand and the salesman, Alex was very accommodating. He answered all of my questions without getting frustrated. There were A LOT. He gave me an estimate on my trade in which was VERY fair! I made the 1.5 hour commute that night and sent pictures of all my paperwork to get the ball rolling. Alex and his GM were awesome! They even got me a better interest rate than what I came in with. I was in and out with my new Explorer in 2 hours! TWO!! They even stayed late for me. Amazing customer service, genuinely nice people, honest and fair. We will be back to purchase our 2nd vehicle with them very soon.