My time with Dr. Roy and the RefinedMD crew has been incredible…read more I'm sharing this because I was terrified before surgery, unsure if I'd picked the right surgeon, so I'm hoping this will help someone who is feeling that way. Social media makes it hard to distinguish between a 'famous' surgeon and a truly skilled one. I found Dr. Roy on a random Facebook find. Despite that random start, I felt immediately comfortable with him during my first consultation. He understood my goals immediately and he explained the process and expectations clearly. Still, I worried if "comfortable" meant "the best," but after two other consultations, no one else compared. He didn't upsell me on a lip lift, full face lift or upper eye blepharoplasty, which I appreciated. So we agreed on a neck, lower face, and brow lift. For context: I'm 55 and felt my neck looked 70, even though my face passed for early 40s (I was told ;-)). I felt like I didn't need a lot of work on my face. Hence, I was scared of looking "overdone" or worse than before. Dr. Roy is incredibly skillful - I am stunned by the results. My husband even says I look younger than on our wedding day 17 years ago! The result is so natural. I just look like my old self. The team (including Christine & Alex) is genuinely kind--not just "customer service" nice. Beyond his skill, the care was personal. Dr. Roy gave us his personal cell number and responded instantly during those first few days after surgery when my husband reached out to him with concerns/questions. My advice? Follow every pre & post-op instruction. They aren't optional. The first few days are tough, and you definitely need help, but I'd do it again in a heartbeat. Dr. Roy is a top-tier surgeon who doesn't need a Beverly Hills office or flashy marketing to prove it. Don't be fooled by follower counts and constant postings by other doctors that just lead to price gouging. If you're looking for a plastic surgeon, look no further than Dr. Roy.

I've been going to RefinedMd for a few years now. 99% of people who see me, cannot tell I've ever…read morehad anything done to my face. That's precisely why I keep going back. My goal for my aesthetics is to look like me, but slightly better. I've had Botox: -around eyes -forehead -eye brow lift Upper lip(lip flip) And I've had Filler, In my lips. Each time I've had the most amazing experience with the staff and injector. My injector is Rachelle. First, she is STUNNING! Second, she is really good. I bruise no matter what. So there's that. But she always makes my lips look so natural. I wish I could say it's pain free, however my body metabolizes the numbing stuff so fast that I feel everything. Hahaha Rachelle is really amazing when it comes to natural aesthetics. This review was way overdue. Thank you to Rachelle for always making me look amazing!!

Recently took a family member here to remove a tiny cherry angioma on the lips. The consultation…read morewas free and the laser treatment to remove was $200. The total appointment time was 30 minutes, including the 10 minute waiting time to be seen. Waiting reception area showed they had a consistent level of clients waiting to be seen or leaving. Staff were very friendly and kind, they handle our requested service professionally and with ease. There's ample parking in the back of the building with a back entrance as well. There was a slight mishap as they wanted to charge $500 for our service but it was quickly corrected before we paid and they apologized for the miscommunication. We will not hesitate to come back for a future procedure.

I had a very disappointing experience with this office. My initial appointment with Iris Gin lasted…read moreless than two minutes. I had already been referred for laser treatment, so there was essentially no consultation. I paid a $50 copay, and the visit felt more like an opportunity to discuss additional services that I immediately declined. Two or three days later, the office called to say insurance had approved 39 sessions. I scheduled the treatment and drove about 20 minutes each way to the office. I again paid the $50 copay, only to be taken into an exam room by Physician Assistant Julie Lam and told that the laser machine was broken and the treatment could not be performed. What was most frustrating is that nobody called me beforehand to let me know the equipment was unavailable. I was told the appointment also included a consultation, which made little sense because I had already seen the doctor and knew exactly what treatment I was there for. I requested a refund of the $50 copay, which is currently being processed. While I appreciate that, it doesn't change the fact that I wasted approximately 40 minutes driving through Bay Area traffic for an appointment that should have been canceled or rescheduled in advance. In my experience, the staff were not particularly friendly or accommodating, and the overall communication and customer service were disappointing. I have PPO insurance and will be taking my business elsewhere. Based on my experience, I would not recommend this office. Patients' time matters, and if a critical piece of medical equipment is unavailable, they should be notified before making the trip. You're welcome!!! I may have just saved you 40 minutes of Bay Area windshield time.

The staff were polite and got me checked in without much wait. The doctor took time to listen which…read moreI really appreciated. They explained everything clearly and asked questions to understand what I was dealing with. The office felt organized and clean, and I didn't feel rushed at any point. They followed up with advice and made sure I understood the next steps. It wasn't a long visit but I felt like I was taken care of. Overall it felt like they knew what they were doing and had a calm professional approach. I would come back if needed.

Went to her for injectables. I had to wait 45 min to see her, although the patient coordinator let…read moreme believe I would be there for 15 min. My procedure took 5 min. When I voiced my concern about the wait the doctor became very rude and visibly frustrated. She asked that I would not be scheduled with her anymore and started calling me "hon". Having my own business as a healthcare professional, I always try to value patients time, listen to them and address them by their name. Treatment lacked de desired effect, too ... Disrespectful, condescending and one star for professionalism.

Very thorough. I rely on her judgment and skill. Always tries to get me in if a skin issue comes up…read morebetween 6 month visits.

We got so lucky to be referred to Dr. Chuba. She is the very best dermatologist I have ever had the…read morepleasure to see. She is so thorough and just a pleasure to talk to. The office staff is also top notch. If you ever need a dermatologist and are lucky enough to be referred to Dr. Chuba you will not regret it. Thank you Dr. Chuba for everything. I wish I could give 10 stars.

I see Dr. Liao every six months to remove the pre cancerous growths on my scalp. Liquid nitrogen is…read moreused and it is the most intense form of brain freeze but it beats the growths getting worse. Top quality doctor, cannot recommend her enough.

I just visited Dr Liao for the first time looking for help with a number of skin issues on my head…read moreand back of my neck. I arrived early and she saw me immediately. She speaks quickly but is easy to understand. Her examination and treatment were thorough and she took time to answer my questions. I was impressed by her knowledge and skill. Hope I don't need to return too often......visiting Dr Liao again would be my best choice

I had a great experience with Helena she was so understanding and insightful about what I wanted to…read moreget done

Ruthann has been nothing but exceptional. Came in to do…read moremasseter botox and microneedling on separate occasions and I couldn't be happier with the results! Couldn't recommend Ruthann enough! Thank you!

Dr Martires is an exceptional doctor. I have been going to her for several years now. She is…read moreextremely professional, knowledgeable and a great listener! She also has a great staff. My strongest reccomendation!

I'm sure she's a good dermatologist, but she burned a hole in my eyelid and was talking down to me…read morein a baby voice to explain it's a permanent scar when I could've just gone to someone who would be careful for an elective procedure. It really made me avoid doctors for a while after.

Dr.Chan is definitely worth the wait…read more It may take 1.5 - 2 months to see her, but she is so worth the wait. She takes her time to address your concerns and you can tell that she really cares about her patients. My co-worker recommended me to see her and I'm so glad that I did. I can tell that she is very knowledgeable and knows what she's talking about. If you're looking for a great dermatologist, go visit Dr.Chan. Her office is located on the third floor at the PAMF.

Thanks to yelp that I finally found a dermatologist who was very knowledgeable and didnt just rush…read moreme out of her office! I was really lucky as she is hard to get an appointment. I actually spoke to a person in the dermatology department and pretty much said that I saw another person who pretty much rushed me out of her office and barely gave the attention I felt I needed. Dr. Chan's assistant called me back and said she had a quick opening and I rushed over. She was wonderful! She was super informative and gives you a bunch of options and doesn't pressure you as well. If I ever need to see a dermatologist again, I will definitely call for her! Thank you so much Dr. Chan!

The scheduling experience should have been an early warning sign. It took several days of repeated…read morecalls just to secure an appointment at the Palo Alto office. I ultimately took time off work and drove over an hour to be seen. Upon arrival, we were greeted and roomed, and the medical assistant was courteous and professional. However, while we were waiting for the physician, a front desk clerk entered the room and informed us--only at that point--that our insurance was not accepted. We were told we would need to pay $200 out-of-pocket for the visit, in addition to any further services. I was frankly shocked. I have never encountered a medical practice that does not verify insurance coverage in advance, especially after multiple scheduling interactions. While the clerk did apologize, nothing further was done to assist us in any way, shape, or form. There was no attempt to offer alternatives, solutions, or even basic accommodation--just a blunt choice to either pay out of pocket or leave. This was an unacceptable experience and a complete waste of time, effort, and lost work hours. I left feeling dismissed and undervalued as a patient. The lack of accountability and inadequate administrative processes had a direct and significant impact on my experience. On top of that I was charged the office visit fee and after a week I have yet to receive a refund. I would not recommend this practice and will be cautioning others about their failure to properly manage something as fundamental as insurance verification.

Dr. Lee is a fine doctor but his billing office is incompetent…read more My husband went to see Dr. Lee in April 2024. They billed the wrong code so our insurance did not apply the plan contract price. Took us three phone calls and 8 months to fix the problem. Meanwhile, they kept billing us so we paid in full since we did not know what else to do and don't want to ruin our credit. After insurance finally got the right code to fix the bill in January 2025, we called the billing department for a refund (since we paid in full). No call back. Today, instead of getting a refund, we got a bill saying we owe more money because the bill fails to list the full payments we made. Now we have to call them again. No matter how good a doctor Dr. Lee is, it is not worth our time and energy to deal with the billing department. Dr. Lee: you deserve a better billing service!

Regrettably, the environment at Dr. Saal's office has evolved over time. It has been consistently…read moresubpar and disappointing for the past 6 years. The front office staff, scheduling (last minute cancellations or rescheduling), and billing department (over charged a handful of times), display a lack of professionalism and consistent disrespect attitudes towards patients, which is truly disheartening to witness and experience. A new nurse of Asian descent was hired several years ago and unbelievably her behavior was inappropriate during the 3 occasions we interacted with her. I will never have her touch my face with any devices ever again. She also touched me inappropriately and I voiced my concerns and no one ever resolved the concerns. However, after seeing a new nurse (very good) who assists Dr. Saal, the experience has been positive. Despite being a loyal patient for 37 years, with Dr Saal, I have observed a significant decline in the office environment over the last 15 years. I have even recommended 22 individuals to this practice over the past 37 years, but never again. Stacey is the only long term employee (manager) still at the office and she has been consistently wonderful and professional. However, definitely not the rest of the office staff as mentioned above. I guess things and people do change eventually. My referrals and myself have gone to other Dermatologist offices to experience better services.

I'm so glad I found this place. My previous dermatologist never listened to me, but here, they…read morereally care.