TERRIBLE EXPERIENCE!!…read more I've written maybe 2 or 3 reviews in my lifetime but this one is worth my while. We had a really bad first home buying experience with Donna Choucair with Remax Excellence (oxymoron?). Everything started out great, but as time went on we began to have feelings of concern, which turned into real concerns over real issues. Read on. The first red flag (that I didn't think was an issue at first but I was clearly mistaken) was that although I was her client, she had a long standing business relationship with the seller. We retained her with this knowledge trusting that she would act in good faith and fulfill a "feduciary duty" to us as her client. Turns out that I was third on her priority list behind precious number one and a regular customer. Any specific wishes or changes requested in the early stages of the process were met with resistance and stubbornness - and this is stuff that was trivial for the seller but meant something to us. It wasn't long before we realized that we were going to have to be strong headed with her to get what we wanted. This is when the trust started to break down. Her attention to detail was seriously lacking throughout the process - incorrect dates on documents, very poor grammar and spelling - to the point where I sometimes couldn't make sense of her communications, conflicting and ambiguous contract terms, incorrectly negotiating for the wrong type of flooring in the house we were purchasing (even after given specific instruction of what to negotiate for, which I then followed up to confirm that she had negotiated for the right thing!! Not so.), not getting back to us on important details, and most egregiously of all, mislabeling the purchase price of the home by $100,000 on the contract!! You read that right. One hundred thousand dollars. Luckily it turned out to be $100k less than what I intended to pay for the home so all of a sudden I had some bargaining power to have the flooring issue corrected. However, as if she was working for the seller (**see "long standing business relationship with seller" above**), she advised me to sign an amendment to increase the purchase price back to what had been originally agreed but not not to correct the flooring issue in the contract. If I had acted on her advice, I would have completely decimated my bargaining position and ended up with a house that I wasn't satisfied with. It then took 3 days, a whole lot of back and forth with her and my lawyer, and a whole bunch of stress to get the contract corrected where everyone was satisfied. And I'm sure the only reason that I got what I wanted out of the deal is because I happened to have a $100k gold carrot in hand. There must have been 3 or 4 revisions of the contract amendment - she couldn't seem to come up with an unambiguous and clear contract that didn't conflict with previous amendments. It was a serious struggle just getting something in writing that actually made sense. During this back and forth process, she decided to start a conversation about how I should "trust the process" and let her do her job. Did I mention this was after I was advised, by my realtor who has a fiduciary duty to me as her client, to sign away $100,000 and agree to terms I was unhappy with?? Hmmmm. She then proceeded to yell at me over the phone and inform me what a picky client I was and that I was "impossible to please". Somehow, I think she may have forgotten that I may have been the only reason that she would have actually gotten a paycheck in a month where Covid hit hard, oil prices tanked and house sales dropped off a cliff. After the sale was closed, I didn't hear another word from her. No thank you, no guidance through the rest of the process, nothing. Total radio silence. She didn't even show up on the possession date for key transfer. Very unprofessional in my opinion and very disappointing. The very reason I hired a realtor in the first place was for guidance through a process of which I was unfamiliar and to avoid stress and issues like this altogether. Turns out with Donna, I was wrong.

Look no further, Donna is the agent for you!! We were first time home buyers and new to the whole…read moreprocess, Donna ensured we were kept in the loop every step of the way, and was available to answer our many many questions anytime of the day. Donna has gone above and beyond for us and we cannot thank her enough. We were put in Donnas direction when she helped my sister in law purchase their house, her best friend purchase two homes, and her other friend purchase a home as well, we knew we were in good hands after they had amazing experiences with Donna!! Donna will make you her priority and she is very active throughout everything, she will make sure everything is going smooth and if not she handles it professionally in a timely manner, to ensure everyone is calm and happy. Lord knows the home buying process is a roller coaster, Donna makes sure you are comfortable and in great hands!! Highly highly recommend Donna Choucair!

Graham has helped us both buy and sell homes, and in all cases was extremely knowledgeable,…read morenegotiated hard for our needs and took care special care to cover all the details in the transaction. In addition, Graham is very personable and pleasant to be around. Jamie & Monica

Nikole is one of the most honest, upfront professionals I have dealt with. She is able to simplify…read moreexplanations, reliable and very easy to get a hold of. She makes any process seem effortless, even if there are bumps along the way. She handles everything with grace and ease and so easy to talk with. Especially if there are seemingly impossible difficulties. I would highly recommend her!

We have dealt with Nikole 2 times now and would certainly recommend her. She is very prompt and we…read morealways knew what was happening. Will work with her again.

Kevin Machado was an excellent realtor for us. He was kind and courteous, understanding of our…read moreneeds, clear on expectations, gave good advice, was prompt and timely replying to questions/requests, and professional. He was a pleasure to work with. Highly recommended!

Gave first class service to my clients. Long after working with them they called him for help and…read moreadvice. During crossover work Kevin is both professional and friendly. Highly recommend.

My husband and I are grateful for our experience with Tara as our mortgage broker. We had a lot of…read morequestions over the last year while our house was being built and she was always patient with us/always responded to us quickly. She is very good at her job, she pays attention to detail and really listened to what we wanted. We will go to her again if we ever move in the future.

Let me say right away that Tara and her team are THE BEST in the business. Call her and she will…read moreget you the mortgage you want at the best rate, end of story. I was referred to Tara by my girlfriend. My mortgage company was not being helpful with porting my mortgage, and my previous mortgage broker could not seem to get me a decent rate. I found out during my first conversation with Tara that she is forthright, honest, tough, hardworking and loves a challenge. I told her that I really liked the broker I had, that he had worked hard, etc. Tara asked me what rate she needed to get my business, I said she needed to beat his rate by 50 basis points (half a percent), to which she replied "no problem, give me a day"! Anyway, she ended up beating it by almost 60 basis points, there was no way I could have gotten a better rate with the same criteria. To say I'm happy with the service of her and her excellent team would be a huge understatement. If I could give her 6 stars I would! When I need a renewal or if I have to move again, she will be my first call.

When we were looking for our new home Stephen and Faye helped us find exactly what we were looking…read morefor. They are super professional, very well organized, and always willing to go above and beyond. We were very happy in how they helped us negotiate compensation from the home inspectors we hired that missed finding a cracked window (we found out about the window AFTER we took possession of the house). Stephen and Faye fought hard for our best interests at all times and we always felt they were looking out for us. We personally know many Realtors before meeting Stephen and Faye. When they showed us one of their listings after we called them, we knew immediately they were special and decided to work with them in our house search. We highly recommend Stephen and Faye whether you are buying or selling a home. They are simply the best!!!

Nice to meet Stephen and Faye. They are very professional real estate agents. Warm service attitude…read moreand careful consideration for customers. Patiently answer the customer's questions until the customer finds the house he likes and the customer is satisfied. They are trusted real estate agents

My experience with Kristin for the recent purchase of my home was nothing short of exemplary. Her…read moreprofessionalism, keen real estate and current market knowledge, combined with the ability to negotiate, set her far above the rest. She advocated and delivered on all of my requests, gave pertinent advice on the options available and was extremely detailed in her delivery of the administrative documents. The transaction went seamless in a very competitive and fast paced market. I will be recommending her to anyone I know buying or selling their home.

Cheryl served as my real estate agent on a condo purchase in Edmonton (Oliver region). My main…read morefocus was on getting value for my dollars on the purchase. She effectively used MLS searches and historical pricing to illustrate which condominiums were asking for new high points, and which were bargains. She demonstrated excellent economic acumen throughout the process. She is extremely quick at responding to emails and phone calls. She worked effectively with mortgage broker, mortgage lender, lawyers and the buyer's agent. I would use her services again.