Highly recommend Amanda! Very responsive, even on weekends. Knowledgeable and patient when…read moreanswering our questions. Not pushy or arrogant like some big name lenders. You also have the advantage of working with someone local and having one dedicated person from beginning to the end, unlike some online lenders.

I can't say enough nice things about Amanda and her team at John Adams Mortgage. Amanda made the…read moremortgage process so easy. Absolutely everything went smoothly--she even came to the closing to congratulate me! I moved to the Ann Arbor area from out of state and she couldn't have been more welcoming and professional and kind. I found her on Yelp, so I want to give a little shout out to the Yelp folks for having such accurate reviews. I would unreservedly recommend Amanda and JAM to anyone!

@Jerad Kinney at Academy Mortgage was wonderful to work with. Small town service with large…read morecorporation support made me feel I was a customer not a number in the system. The thriftiness of overall process was like no other. This is my third home purchase in my life and Academy stands apart from my previous experiences. First, my loan officer made sure to give me a heads up of all the documents needed to make sure the approval process was more timely and painless. Additionally, the inter-workings of the office staff made sure to be in prompt contact when documents were required. Furthermore, their assistance to suggest correction of outdated documents from my wife and I gave me the piece of mind that nothing would be held and closing would stay on schedule. Nice job Academy! Oh, and your smart phone app is very useful too!

I worked very closely with Stephen Marrs from Academy Mortgage as my mortgage lender agent. Her was…read morevery thorough and took a great amount of time to explain every aspect of my loan costs. He also provided me with different options for loan amounts and helped me make the best choice of my loan amount based on my finances. He was always quick to get back to me regarding any questions or queries I had throughout the process. Being a potential first time home owner, I was not very knowledgeable about the process of home buying, but Stephen was very patient with me throughout the process and explained things to me to the point that I was very satisfied with all his answers, which in turn made me feel very confident about the whole loan application from the beginning to the end. Stephen also followed up with me on closing day to make sure everything went smoothly. I would highly recommend Stephen to anyone who is looking for an agent who is patient, thorough and will walk you through each step of the loan application till approval and more! :)

Adam and his team are great! They make it easy. They put together a fast close for us and helped…read moreus buy our dream house in Arizona. I can say enough good things about this group, professional, dedicated, great follow up, and even better follow through. Shane S

So unprofessional and disorganized. So here is the backstory. My sons dad (ex) and I refinanced our…read morecondo through bay equity home loans. We were never married so we did two separate applications and I was listed as the co borrower. The notary came to our house and we signed everything. Fairly easy closing process. Fast forward to now, and I'm trying to make my first mortgage payment through them. I am registering as a new user and it asks two simple questions-my social & loan number. I input the information and it does not allow me access. I call into the customer service reps and they said on their recorded line that I am NOT on the loan and they can't give me any information pertaining to the loan . I am explaining to the rep that I have all the signed documents in front of me so I have no idea how I am not listed anywhere on their end. I had a valid reason to be confused because every mortgage statement, online access, etc. is only listed under my ex's name. The customer service rep said that I needed to reach out to my lender directly, and that only my lender could put me on the loan. I reach out to my realtor who always gets ahold of the lender for me because it takes him forever to reply. Adam was so unprofessional and disrespectful towards me. I was only doing what THEIR service reps instructed me to do and he was of no help. He sarcastically said that I am "unfortunately going to have to reach out to my ex for 5 min to get him call in" so my ex calls in and they also tell him that I am not listed on the loan. Through all of the confusion (which was not my fault) considering I'm just trying to pay my mortgage, I should have been treated with compassion and professionalism , but instead I was told he "needed to check in to see if all the info I was putting into their software was correct" as if I'm incompetent and incapable of solving the issue on my own. Would never recommend, well unless you like being treated like you're nothing! I understand that it's not typical to refinance with an ex , but I needed his income to qualify, Adam did help me realize that. Clearly, I'm lower income. I believe in being 100% honest and transparent with reviews, and admit where I might have been hard to deal with , but this was terrible. His loan processor Danielle couldn't find paperwork we had submitted. What a mess. Never again.

I had my business accounts here for a few years. Everyone I encountered working there was always…read moreextremely professional and accommodating. It's more like an old-fashioned bank than the large, impersonal service available at other banks lately. I've even had the account representative recognize me outside the bank and still be friendly. I think she genuinely enjoyed her job. The only drawback was the lack of other locations. For a business account, I had to make frequent deposits, which became difficult with living further away. I'll always try to keep some of my business with such a professional bank, though!

From the owner: Michigan Commerce Bank offers a complement of services and loan options. Its deposit services…read moreinclude extended drive-thru hours, full-service Saturday banking, safe deposit boxes, drive-up night depository, traveler checks, bank money orders, cashier checks, savings bonds, wire transfers, notary public, signature guarantee services and a full array of checking, savings, certificates of deposit and individual retirement accounts products. Michigan Commerce Bank also serves the financial needs of all types of small to mid-sized businesses. It offers clients loan products, such as construction lines of credit and business lines of credit. The bank also offers a full range of investment products and services, such as stocks and bonds, mutual funds, tax-favored investments and online brokerage.

As a first-time home buyer, I had a wonderful experience with Ann Arbor Mortgage Companies. Brad…read morewas my loan officer, but I really feel like he could have the title Mortgage Coach. I had so many questions along the way and I was so impressed by how quickly and thoroughly he would answer them (even stepping away from his lunch one day when I accidentally called right at noon). And he wasn't just answering the questions, he was *teaching me* the why and how behind each item. By the time closing rolled around, I didn't feel that I was signing a bunch of documents without a clue what they said. I felt informed and confident in the whole process. I definitely recommend Ann Arbor Mortgage Companies.

From the owner: Our philosophy is to listen to the customer, educate them on the different types of mortgages and…read morework with them to a successful closing. We strive for "customers for life" as we believe that our knowledge and experience will ensure that our customers return again and again when in need of mortgage services. Our staff will work with you to obtain a mortgage that best fits your financial needs.

Evelyn is the person you want on your team when buying a house…read more We recently closed on our first home. She's very easy to work with, and knowledgeable about homes and the quirks they may come with. She was on site during our home inspection to make sure she knew everything that was going on before we proceeded with the purchase. Evelyn and her team made the process so easy that I was questioning if I was doing something wrong, but she made sure everything was how it should be. I highly recommend NestEgg for any First time buyer.

Looking for a property manager, Evelyn responded, She was not very professional in her responses…read morecommunicating via email, maybe I caught her on a bad day, or its just how she is.... I took my business elsewhere

Above and beyond assistance with our lien that wasn't discharged properly from another lender…read more(title company) when other lenders weren't willing to do the research to make it happen. Amazing service and attitude! He is fast and super easy to work with!

They make money by being late and charging you for it!…read more We have refinanced our home mortgage using Mr. Richter and his team from Ann Arbor, MI in July 2014. When we applied, Mr. Richter promised me that our application will be done in less than 30 days. It lasted over 65 days and even after closing they have asked for more documents and signatures for two weeks. Just 48 hours before the closing they presented me with a charge of over $1,000 for extension of the interest lock. Once I called to ask if such delay was our fault, Mr. Mitchell explained me that it was not our fault and that the delay was caused by subcontractors they used. Based on my experience, such delay is also caused by their internal disorganization as well. Since I was presented with option to pay or there would be no closing, I had no option but to pay hoping that they would justify the charges. Mr. Mitchell tried to justify the charges, but the numbers didn't match his story and the closing settlement statement. Once I asked Mr. Richter and Mr. Mitchell to document that it was our fault for the delays they stopped responding to me.