BEWARE: please read this whole review before going to them!…read more
DISCLAIMER for Current Patients: If you need to login to your patient portal, here is the link: https://pp-wfe-102.advancedmd.com/153661/account/logon
It is extremely hard to locate the patient portal online, it's nowhere on the website, and does not pop up in searches, so make sure you save that link or bookmark the tab. If you don't, you won't be able to get to it and see your account, billing, balance etc.
Here's my experience:
I went to Anew Era for 5 years. My psychiatrist was knowledgeable, understanding, and helpful. I was manually paying my standard balance each month. And the office people were great. But this place changed in early 2025. Suddenly, my psychiatrist of 4 years was gone, I started getting auto-billed really high amounts I'd never seen before with no explanation, and I was matched with a new psychiatrist I did not choose for myself.
I was done when my balance showed $100 right before an appointment--an amount I've seen countless times before. I didn't pay it ahead of time, so they cancelled my appointment, which is completely understandable. But a few days later, I went to pay that $100 balance, and it had jumped to $400. Mind you, I hadn't had an appointment in those few days, the office told me there would be no late fees applied, and my medication was not refilled. How does my typical $100 balance suddenly soar to $400. I have never been charged that much before, so I checked my payment history and it was wiped clean. Why could I not see my previous statements all of the sudden, when I was able to for the past 4 years? I was going to call the office about it, but remembered when I called and asked about odd amounts they auto-charged me for in the past, they were rude, defensive, and wouldn't explain those strange charges. Keep in mind that for four years, my insurance did not change and I made consistent manual payments without a single issue. So recap: out of nowhere, my psychiatrist was gone without a word. They start auto-charging my card without my consent and prior notification--and the amounts are astronomically higher than anything I've paid over the last few years.
On another note, the office people who answer the phones are just so awful to deal with. They're always angry, dismissive, not helpful, and rude to the patients for no reason. (I can only assume they're fed up because their phones are ringing off the hook due to all of their company's mistakes, billing discrepancies, sketchy practices, and lack of communication with patients) But office people, do not take your frustrations out on the patients, look at the bigger picture: the company you work for is causing all of these issues that you then have to deal with over the phones. I can only hope most of them are getting new jobs at a reliable company or health group, because they are not having a good time at Anew Era.
Don't go here :)