Called to see if they do wheel alignments since I just had new tires put on at Costco. The man answering the phone said yes. I showed up and dropped off my car, was told it would take 2 hours but hey would call me. Even though they didn't call back yet, I came back 2 and half hours later. I live very close by. The guy told me he said he would call and to go back home. Excuse me? That rubbed me the wrong way so I gave them a piece of my mind. Then, as I'm walking around trying yo cool off, my car is nowhere to be found. I ask the guy where my car is and he said it's coming. I asked him where and he didn't answer my question, just walked away. 15 minutes later I see my car coming down Boston Post Road, turning in. The mechanic that drove it in handed me the wheel alignment readout and kept walking. I asked him where my car was and he said "the other shop." I said where is the other shop, he said, "the other shop we have." They refused to tell me where my car was. I was so heated I just left but now that I think about it, I wonder if any alignment was actually done on my car. How was the car miraculously done after I started asking questions about why my car wasn't ready after 3 hours? I've had service done here before but they were always rude, which I didn't care for much. However, dishonesty and misrepresentation are a whole 'nother set of issues that can't be left alone. I hope this review deters others from coming here.
And on another note, I live in the neighborhood behind this shop and these guys know that. But they treat me with disrepect and scorn. We residents never liked the fact that they use Emerson Ave like their own commercial parking lot, parking customer cars up and down the street but these guys don't have a care. And the way they treated me, I'm not surprised at all. So much for being a part of the community you work in. read more