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Chotiner Bennett, MD

1.5 (2 reviews)

Services - Chotiner Bennett, MD

Eye exams

Eye surgery

Eye testing and diagnosis

1 More Service

Retinal imaging

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Vistaura Eye

Vistaura Eye

3.3(19 reviews)
2.3 mi

Hadn't been to an Eye Dr in a long time, because of a bad experience at another Dr. Was referred…read morehere, and so glad that I was. The staff was excellent!! I had an issue with even putting drops in my eyes. They made me feel so at ease, that the drops and the exam were a breeze. I would gladly recommend them to anyone looking for a new office.

I typically don't write reviews, but after conducting thorough research, I regret having my…read moreelective corrective lens implant surgery here. During one of my eye procedures, I informed Dr. Ernst that I was experiencing pain. He said he was "almost done" and continued chatting with the nurse. After the procedure, I developed an issue in one eye. At my follow-up appointment with Dr. Ernst, I said I didn't feel he was at fault. I explained my symptoms and asked for his thoughts. He immediately blamed me for poor post-operative care and claimed that my non-compliance in addressing my dry eyes was the reason for my issue. I was taken aback because I had already shared that I followed my post-operative instructions exactly as directed. Furthermore, Dr. Ernst suggested the implants due to my dry eyes. It was an uncomfortable appointment because he was very angry and stood right before me, seated in the chair. During all this, his transcriptionist is typing what he tells me. It was awful. After leaving, I realized he had never even checked the dryness of my eyes. I was instructed to return for multiple follow-ups with another doctor. Each time I visited and shared my ongoing issue, I received an eye exam without any feedback. After each appointment, I was told to return in a month. I told the doctor that each appointment required a two-hour round trip and a half day off from work, but they insisted I keep coming back. I was also trying to resolve billing issues. They kept billing my insurance despite signing a contract indicating follow-up care was included. I also had a hard time getting my consultation fee applied to the cost of my procedure. After a while, I wondered if they were trying to make more money than the huge sum I had already paid them. After I initially published this review, someone from the office called me. She restated everything Dr. Ernst said and made it clear she was unhappy about my review. I told her I was sorry she was "put in the middle" of my issue. She was even more upset when I declined to remove my review because it was truthful. The third doctor I consulted was polite, thorough, and honest. Although I did not resolve my issue, I appreciated being listened to. I made a poor decision to have this procedure here, but I don't blame them for my decision to have it. The way I was treated continues to bother me more than the vision issue I have.

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Chotiner Bennett, MD - optometrists - Updated May 2026

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