It's a nice store and have what you need. The staff is nice and helpful. It's unfortunate that…read morecrime is bad enough that the staff seems to just hover around the customers and makes me feel like a criminal. Good selection of tools, hardware, building supplies, paint etc. The staff is very knowledgeable and will be right there watching you if you need help. Unless it necessary I go to one of the other hardware stores.

I love hardware stores. This one was full to the brim with all the stuff you need, friendly,…read moreknowledgeable clerks and Lots of people were ready to show me where the item was. Thanks for that!! I could have spent hours in here (willingly) but didn't need to! Store is well organized and on the Main Street.

Biggest Ace that I think I've ever seen. This store has the normal Ace Hardware side and then it…read morehad a Hallmark Card section, huge housewares area, and a garden, camping, toys and games and pet section. There also was a Halloween display with everything for decorating. It took an hour or so to go through the store. We found many items we needed. They also had the biggest kitchen items/gadget hanging wall that I've seen-maybe bigger than the specialty home stores. Everything was neat and clean. There were workers around that were happy to help you find things. The young man that helped me was very nice and pointed out things that I may not have noticed. I recommend and would definitely go back to the Ace. Checkout was fast and easy. Although, I did pass the gauntlet of candy before getting to checkout. They had lots of goodies!

Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and…read moreasked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts. This is the BEST customer service I've experienced since I moved to Durango, last year. Thank you Ace for hiring this guy and thanks again and kudos to Chris !

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

This store HAS Everything for hunters, ranchers, gardeners, tourists, campers…read more... Great Staff, helpful and will take you to the item. Some sales. Lots of cool, beautiful country clothes AND great Cowboy Boots. Love this place. Loads of snacks , jabs, jelly from local makers.

Great staff and great selection. They have what I need at a reasonable price. Always have tools on…read moresale if needed. I have used them for gates, fencing, sprinklers, electrical, chicken coop materials etc and all have worked great.

The Dolores General Store has a bit of everything, just as its name implies. Dolores is a tiny…read moretown; therefore, having a local general store like this one must be essential, unless you don't mind driving out to Cortez (...but Dolores is so much more pleasant). On a hot summer afternoon during our road trip through Colorado, my husband mentioned getting ice cream at the Dolores General Store, the same store that looks like a converted auto repair shop and sells paint.... I had my doubts, but figured there was no harm in checking it out. I was surprised to see that they actually have an ice cream counter with large tubs of ice cream to choose from. We were barely at the counter when an employee showed up to help us; he was very pleasant towards us.

Google maps lists this as a convenience store, but it felt more like a small super market. It had a…read moresurprisingly wide variety of foods, including organic foods and fresh produce/baked goods. Other reviewer complained about not being helped, but I didn't have that experience at all

Nice folks that understand customer service in a tourist based town…read more Hardware stores are always cool.

I didn't like the reception we both got today buying a few items in their store. Perhaps their…read moregoldfish just died. Maybe they didn't get their monthly check on time or didn't appreciate people wearing masks because of the pandemic. I appreciate appreciation for our patronage... can always drive to Ridgeway....

I made the mistake of packing the incredible shedding sweater for our vacation in New Mexico and…read moreColorado. As we drove from Taos to Ouray, the blue fuzz took over. It was on the car rug. It was on my leggings. It had attached itself to my seatbelt. And of course, I forgot to pack a lint roller. Determined to rid myself of the blue menace, I walked into the Ace Hardware store on Main Street and asked the friendly clerk behind the desk if they had a lint roller. The clerk told me exactly where to find it. With the roller in hand , I thanked the clerk and was on my way. Ace is the place with the friendly hardware folks! If I lived in Ouray, I would probably be in that store at least once a week because of how organized it was and how friendly the clerk was.

I just called to find out if Timberline Ace Hardware carries a detergent for down jackets. And, yes…read morethey do! It took me 2 minutes to find out, the new employee quickly found the answer for me. The local ski shops are out of it, but ACE has it. In some 20 plus years I pop in there from time to time 99% of the time they have just what I need. And employees are always upbeat. We are so lucky to have this store in this town where service stores are far and between.

Fantastic customer service - lots of variety of everyday items. Surprised by the craft section and…read morefishing tackle. Will be back! Also??? Black light Mini golf??? Yes! Super fun and affordable. $3.50/adult $2.50/kid. Abandoned mine theme so fun!

Better off going elsewhere. They don't seem to be able to afford to keep more than one thing of…read morevery few things in stock here. So we went next door...