1. Choice Auto Glass

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Tampa, FL

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Choice Auto Glass

5.0 (2 reviews)

Services - Choice Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

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2 years ago

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Safelite

Safelite

(51 reviews)

I scheduled an appointment at home for windshield repair…read more Andrew, Safelite Technician communicated promptly about appointment, showed on time. Andrew was professional, and exceptionally courteous in explanation about glass repair. Andrews customer service skills are impeccable, and I would certainly use safelite again because of him. I will be sharing this information in our community Facebook forum. Kudos!!

Safelite in Thonotosassa completely ruined my vehicle, performed incredibly sloppy work, and caused…read morephysical property damage inside and out. I first brought my Toyota RAV4 to this shop to fix a single crack on my windshield. They rushed through the work in under forty-five minutes, cut major corners, and put the wrong windshield model in my car. When they were finished, nobody said a word to me about any problems, but I immediately noticed that the job looked sloppy and the side trim was not neat. I also noticed that the black cowl panel outside under the wipers was not staying down on the passenger side A second technician had to come out to my house later to take out the wrong glass and put the correct windshield in. While he was at my house, I asked him about why the plastic panel was lifting, and he confirmed that the clip had been completely ripped off. It looked like it happened when they were changing the first windshield at the shop, and nobody told me about it. They sent another technician out to my house later to replace that broken cowl panel. But while he was putting it on, he pushed down way too hard and completely cracked my new windshield on the driver's side. Even after that, the cowl fix did not work at all, and it kept shaking, rattling, and lifting up while I was driving. Management scheduled a tech to come back out to switch the broken glass and fix the panel again, but when he showed up, he did not even bring a windshield with him. When I spoke to a manager to find out why, they said the glass order had been canceled in their system, but they claimed they did not know why or who did it. I had to drive back out to their physical shop today so they could finally replace the cracked windshield and fix the cowl panel. They rushed the job out in under an hour again, and the work looks completely messy. The technician admitted he had to manually bend parts under my car's frame just to force the plastic down, and he said he tightened up a screw to keep it in place. Because he bent everything up, the passenger-side corner trim is now twisted and sticking out crookedly. Plus, they used way too much glue, leaving a huge layer of thick black gunk oozing out from under the glass and smeared all over my outside trim panels. They are careless, totally disorganized, and completely ruined the clean look of my car. I am going to see if the cowl panel pops back up, and if it does, I will be taking it back to them and they will have to pay for the damage they caused to my car.

Choice Auto Glass - autoglass - Updated October 2026

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