Good service for years. Dr. Porter is super sweet and helpful all the time! would recommend.read more

This is not a bad review on Dr. Porter. She's great. This is with regard to the front desk staff. I…read morewas suffering from a sinus infection and knew I needed an antibiotic. I phoned the office on a Thursday and asked for a call back. I would go in, if necessary, but did not know their restrictions for Covid. I never got a call back on that day or the next. When I did call back on Friday, the office had closed for the day (1 pm) and the service at that same number was not taking messages. I contacted my pharmacy, which faxed a request to the office on my behalf and it was denied, probably because I had not been seen by the doctor, which tells me she didn't get my message. I still had had no contact with my doctor and spent a very miserable, painful weekend before calling a telemedicine doctor and obtaining a simple antibiotic. This same scenario took place in June where I wanted a consult and did not receive a call back, so this isn't the first time the front staff at Dr Porter's has ignored calls or been very unhelpful and unfriendly. If possible, they are even more irritable and unfriendly in person. There were others complaining about the staff when I was in the waiting room at my annual physical earlier this year so this isn't just my opinion. Because of the staff alone, I am looking for another doctor. I love Dr. Porter and it's really too bad that she probably doesn't even know how the staff treats her patients. Everyone deserves a doctor whose staff cares as much about the patients as the doctor does. This office doesn't have that kind of staff. Anyone reading this and looking for a doctor should know you can expect deep sighs and eye-rolls from the staff in Dr. Porter's office. It makes your health seem very unimportant.