Dr. Novak is a wonderful, caring doctor. He is an excellent internist. You won't find a better doctor.

The receptionist is horrible. She has a bad attitude and can be just plain nasty. She literally shamed me for the medication I was on when I called to get a refill. The nurse, Joy, was the complete opposite. She was always willing to help and has a good personality. My relationship with Dr. Novak started out fine. He listened, he sent me to the specialists I needed, and had a decent bedside manner. That all changed in 2020. I don't know if it was the stress of everything going on, or potentially even burnout, but his attitude did a complete 180. He was suddenly rushing me through my appointments, wasn't helping me with various issues, etc. I spent a whole year with elevated blood sugar that he refused to do anything with my meds for it - he just kept telling me to diet better and lose weight. When he finally DID something, it was to tell me to take a dosage that he's been told multiple times makes me sick. Maybe read your notes/learn someone's medical history before making decisions. This change in demeanor also happened after I got my service dog and he (naturally) started attending my appointments. I don't want to think that Novak's actually an ableist, but I can't help but wonder - especially when he made comments about my SD a couple of times. It's not as though he didn't already know my various conditions. I have zero time for doctors who can't be bothered to give me even the minimum of care. He never even entered anything into the Mercy Healthcare system. He doesn't have a computer/tablet, and hand writes everything. Which is fine, up unto the point where other physicians can't access my history or any of those details - not even my bloodwork was added in! It really just goes to show how much he cares about the health of his patients. read more