I've always had good service here. I can get an appointment time that works with my schedule in a week or so. I have always seen Dr. Vieth. I had LASIK so I don't have experience buying glasses or contacts there. I've never had any issues with billing. Front desk staff are courteous, as is the patient care staff. My family gets great eye care here. read more

I had cataracts surgery 4 years ago at Mayo Clinic. Last year I went back for blurriness in my right eye. My vision had distorted considerably. Mayo Clinic gave me a script for new glasses. I was not satisfied with their answer regarding the blurrienss. I thought I was going to lose my eyesight in my right eye. I started doing my own research and decided to get a second opinion and I am so glad I did. I went to Chippewa Valley Eye Clinic. The diagnosis was scar tissue had developed a fews later after the cataract surgery which caused the blurriness. I was told that lazer surgery could remedy the bluriness. This past Monday, I had the lazer surgery and my eyesight is 100%. I have no blurriness or distoration. I cannot thank the doctors and staff at Chippewa Valley Eye Clinic enough. I highly recommend Chippewa Valley Eye Clinic. Cindy L. read more

I am a retired V.A. Nurse and OTR, over the road Truck Driver & Owner/ Operator. My appt. was at 2pm, after the check in I was taken to a room to start the exam by a Tech. She was professional and curious. At about 3:30pm they dilated my eyes, it took about 20 minutes for the drops to take effect. Then Dr. Moffett came in telling me that the tests that were done showed I was 2100 in one eye & 2700 in the other. He said if the DMV were to test my eyes I'd be given a restrictive license. I came here for Cataract testing because driving at night was impossible anymore. He kept saying the Cataracts didn't look that bad, but did say he has done thousands of Cataract surgeries, some developing eye infections. If these surgeries are done with sterilized equipment using a sterile field and him wearing Sterile gloves the chances of an Infection are greatly reduced. I became suspicious of his ability to take care of me properly. At 4:20pm I was given a flimsy piece of black plastic to put between my glasses and face to cut down the glare, it did not fit well as it had "rounded" edges and my glasses are rectangular shaped, I asked for something better. Techs saying you can drive home using these. I went to the restroom to check my pupils they were completely dilated making my vision blurry! I stated I have over 30 miles to drive home! They did not care, just kept saying you'll be fine to drive home. I refused to leave without getting a better fitting Glare Blocker. So, finally another woman found a pair that would sit on my ears. I left to sit in my car so my vision could adjust to the outside brightness. Thinking maybe I should call the Police, because this is a crime in the making as no where in the paperwork that they sent me prior to the appointment did it say I should have someone drive me there. I said a prayer asking GOD to get me home safely and started my car. My car is new to me only having it a week, I knew and could see the whole numbers were about 1/2 inch high like 50, 60 mph but the 55 or 65 mph were only a short slanted line which I could not see at all. So, with GOD as my copilot I backed up my car and as I turned right out of their driveway I drew on the 15 yrs. of experience driving semi and followed the White line on the Right side of the road. I also choose to take Hwy. 29 home as it is a 4 lane road, I could legally do 45mph in the right lane. As soon as I was on Hwy. 29 I was able to do 50mph but I also knew that someone else might call in a 911 call on me because from Chippewa Falls to Cadot the speed limit is 70mph and I was only doing 50mph in the Right lane. I did get home safely! My vision returned to Normal at 10:30PM, 7 Hours after having those drops! If you are considering to see this clinic in the future ask them when YOU make the appointment if they are going to dilated your eyes, if so bring someone with you so they can drive you home! read more

I used to have great service here but stopped going because they're so unorganized. The front desk people are unhelpful and the technicians just don't seem to care. The doctor I was seeing was fairly new and we spent 3 weeks (experimenting) with different contact combinations until they got it right. I've never experienced that anywhere else and had never experienced here prior to that. They also used to send out reminders for appointments but don't do that anymore. Now they seem to not care so I'm not going to give them my business. read more

I made an appointment with Chippewa Valley Eye Clinic as I needed a new prescription for my contact lenses. Being a college student at the time in Eau Claire, it was much closer for me to see a doctor in Eau Claire than drive home to see my usual doctor. The clinic looked promising from the testimonials on its website, but my actual experience was anything but positive. I should have known from the moment when I called to make the appointment. When I called I asked if possible for an appointment time in the afternoon. The receptionist told me they had an opening at 2:00 p.m. and I said I'll take it. Then when I was asking her about their office location and confirming the date and time of the appointment she told me, with a confused sounding voice, that my appointment was at 2:30 p.m., not 2:00 p.m. I told her that it wasn't a problem for me to come in half an hour later, so we scheduled it for 2:30 p.m.. Then before she hung up she said we'll see you then at 2:00 p.m. Okay, so is this appointment at 2:00 p.m. or 2:30 p.m.? Which is it? She confirmed it was at 2:30 p.m. and we hung up. After that debacle on the phone with the receptionist, I hoped my appointment would go much smoother. I arrived 15 minutes before my 2:30 p.m. appointment to turn in the new patient paperwork and to have extra time in case I needed to fill out anything else. By the time I was called back it was 3:05 p.m., more than a half an hour after my scheduled appointment. I understand that doctor's offices sometimes run behind and I tried to remain positive. The technician I had (unfortunately I do not remember his name) was nice, but he seemed completely exhausted. Then I had the chance to meet with Dr. Chad Vieth for the first time. This is where things went completely south. Dr. Vieth spent more time trying to convince me to get LASIK eye surgery than he did actually examining my eyes. I told him that I would love to get it someday in the future, but as a college student I couldn't afford to get LASIK surgery at this time and that we could talk about the surgery more at a later time in the future. I politely tried to end the conversation, but he kept going on and on and on about getting LASIK surgery. It felt like I was getting sold to by a car salesman rather than seeing an eye doctor. During the short time that he actually spent examining my eyes, I told Dr. Vieth that when we were going through the different options (Which is better? Option 1 or Option 2?) that things were still a bit blurry for me (I am nearsighted). He said that the options were worse when he increased the power for me, so increasing the power of my prescription would not help with the blurriness. When Dr. Vieth said that we were done and I can go up to the front desk and order my contacts, I politely asked him for the prescription. He seemed quite offended when I explained to him that as a college student that I was price conscious and I wanted to shop around online for prices. I've ordered contacts for years from walgreens.com with no issues. He give me my prescription along with the prices if I ordered my contacts through their clinic (no surprise walgreens.com was much less expensive). Before I walked out the door, he made sure to remind me, again, to come and talk to him when I was ready to get LASIK surgery. Again with the car salesman behavior. During the following year I made an appointment at an eye clinic in my hometown. Again, I let the doctor know that when reviewing the different options that things were still a bit blurry. He also said that increasing the power of my prescription would not help, but then he put a different lens in front of my eye. It was night and day difference. The doctor had diagnosed me with astigmatism. Look, I am no optometrist and I don't know if I had astigmatism when I saw Dr. Vieth or if he missed diagnosing me. This appointment with the clinic in my hometown was a year after I saw Dr. Vieth, but it did make me question the level of care I received from Dr. Vieth at Chippewa Valley Eye Clinic. Between the confusing call to schedule the appointment, the time I spent waiting for my appointment, and the appointment itself I would not recommend Dr. Vieth nor the Chippewa Valley Eye Clinic. Dr. Vieth could have spent time actually getting to know my needs as a patient. A great question related to my eyes that he could have asked was, "How many hours a day do you look at a computer screen?" a question relevant to a student and one that my eye doctor in my hometown asked me. Instead he spent nearly the whole time selling me on LASIK surgery when I told him, as a budget conscious college student, that I couldn't afford the surgery right now, but maybe in the future. I needed a doctor, not a car salesman. There are other optometrists in Eau Claire. I'd recommend going to one of them instead of Chippewa Valley Eye Clinic. read more

Two years after getting a new pair of glasses from Eau Claire Otical the anti-glare coating began to wear off. When I asked them what could be done they told me to buy a new pair of lenses . . . with new coating, of course. Recommend you look elsewhere for your optical needs. Not Eau Claire Optical. read more

This review has to do with Eau Claire Optical Eyewear not the Chippewa Valley Eau Clinic. We recently had a rough experience with the Eau Claire Optical Eyewear. In Dec 2015 we had a small bit of flex money but no updated prescriptions so we purchased frames using our VSP benefits. Most of the glasses you purchase here come off the shelf and are not ordered. The pair selected by my wife was requested to be ordered because of condition so we just left my selected frames at the office and waited for a call on the order. We didn't receive a call and my wife called a few months later to inquire and still no call afterwards. Fast forward to Nov/Dec 2016 for family eye appointments and updated prescriptions. At this time we inquire about our frames and they are unable to find anything but the receipts. They then state that we can't help you because they claim we took the frames because of some sticker on the receipt. We didn't sign for the frames and didn't take the frames because of the one pair was to be ordered. While at the store the manager would not come out of the back office to discuss and used employees as messengers. We then inquired with VSP and they were very helpful. They called the store and discussed the situation and also brought up that no lenses were ever put through VSP (i.e. why would we have frames without lenses). The VSP employee stated that the manager at Eau Claire Optical was very rude. Luckily VSP advanced our eligibility so we can submit frames again this year but we are out the co-payments from last year and Eau Claire Optical was less than helpful. I understand we could have been more persistent in inquiring about the frames so I marked 2 stars but even given that fact this was not a strong customer-focused experience. read more

The clinic is about as professional as is gets! Very helpful and understanding. I had DR lambert and her assistant Joni,they where awesome. Very respectful and courteous, took there time to explain everything. I would Recommend them to everybody!! Jeff read more

I recently scheduled an appointment for my nine-year-old daughter, which confirmed she needed her first pair of glasses. The appointment itself was just fine, and I asked for a printout of the prescription before leaving, assuming it would have all information needed to order glasses online. When I got home I realized the PD (pupillary distance) measurement wasn't on there. I assumed this was basic information, since my eye doctor (different clinic) included it with my prescription at my recent appointment. So, I made a separate trip back with my daughter to ask them to measure this for me. This is a simple process, and they have the tools to do it correctly, but wanted to charge me an additional $25 for this basic service (which is needed to order glasses online), on top of the cost of the eye exam that had already occurred. The technician was very pleasant and recognized, I believe, the absurdity of not being able to do this, but her supervisor in the back said since I wasn't ordering glasses from them, they would measure the PD, but it would cost $25. So, I printed off a ruler with millimeters on it and measured at home, and am ordering very reasonably priced glasses online. Their policy punishes patients who prefer to have an exam there, but get frames elsewhere, and the exclusion of this very simple customer service (that could have been provided and brought me and my daughter back for future exams), means I won't be bringing my business back there, or recommending the clinic to others. read more

in aug. 2018 i went into eau claire optical as a medicaid client. i was told my mult. parties that i could buy my own frame,and get medicaid lenes. that was not the case. i understood the reason. i was given mult. boxes of medicaid frames to look through. i was left to weed through dozens of child frames and very lg. frames. leaving me with a small section. one of the younge girl employees reported to group health that i took 1 1/2 hrs, to do that. during that time i asked for mult. help, i did not come! instead during that time. i told the younge women staff mult. times that when i took of my prescription glasses, could not see the demo frames on my face. couple ladies giggled and went back to there screens. one time a lady did get up with a an annoyed grunt and brought me over a normal mirror- that was no help. i also repeated mult. times that i needed frames no larger than 150cm, so my eyeballs were centered in the frame. also the smaller the frame to thinner the lens. ladies remained seated in their chairs, the normal magnified mirror did not assist me with that matter, either. i took a pitcher with my phone without my prescription on i could not focus. no one helped me!!! mult. times in front of other people, the ladies told me the frames were free, free, free. they were medicaid frames(anyways), and that i could just get a new pair anyways.. i went with a frame being told that they were center on my face and that my were 150cm. the young lady lied to me. ( stocky, lt. brown/blound hair) the medicaid ombudsmen approved glasses finally in dec 2018. those, ignitial frames were locked in ready to be ordered. i experienced similiar treatment in dec. 2018. also, when i addressed the sz. of frames and my blindness when trying on frames , no one helped me find a diff. pair of frames. i was left alone without the help, couldnt see the demo frames on my face. when glasses came in early feb 2019. they were measured at 153cm. thicker lens and my eyes are on one side of frame (google eyed). i addressed the thickness. deanna accusses me saying, "thats what happenes when you order larger frames." i addressed the issue with the insurance and state, and eau claire optical. chippewa valley eye clinic sent me a letter that i needed to find services elsewhere. i had no control over all the parties that were involved in my care/case. i was however assertive trying to tell people my needs. eau claire optical did not provide quality and professional service to me. read more

I highly suggest going to Chippewa Valley Eye Clinic for your yearly eye exam, or for any other service! The staff is friendly and welcoming, the customer service is excellent, and the facility is clean! read more

Stay as far away from this place as you can! Do NOT go here! Give unnecessary tests and refused to release previous medical records that were given to them. Had to threaten with legal action! read more

I agree with some one leave comment person at desk don't know a lot and on phone too. Won't order me contacts. Don't know why some one can or not true comment from Yelp read more

My husband and I have yet to have a positive experience here but keep going back because this is where our insurance covers. The doctors are fine--it's the front desk workers that seem completely clueless as to how to effectively do their jobs. EVERY TIME we order contacts we ask the charges be submitted to insurance as this covers the cost and EVERY TIME we go to pick contacts up no one submitted to insurance so then you have to wait and talk to three different people before you get it straightened out. I don't have time for that runaround. The last time I was in I ordered four boxes of contacts, the employees ended up only ordering two boxes instead. Ordered two more boxes (two weeks ago) and a few days later got EIGHT calls to my cell while I was at work and couldn't answer--not a single voicemail was left and some of the calls were one right after the other--weird? So when I called the clinic to see what they wanted the woman just said, "Hmmm... I'm not sure, everything in your file looks okay." Fine. So two weeks later still haven't heard about my contacts, I call today and they're in and ready to be picked up. I wasn't aware that was something I HAD TO CALL AND CHECK. Maybe it's a super complicated job and I'm just not understanding it. However, if you don't want your order/file completely screwed up I suggest you go elsewhere. read more