I have been going to Mayo Clinic for most of my life, and as far as the general hospital goes, the…read morecare has been more than adequate. Since 2020 however, I have seen a rapid decline in care at the emergency department. Since starting college, I've had to make trips to the ER on roughly 5 situations, mostly heart related, and most recently for a concussion. The last 3 times I've gone in have had terribly similar end results; showing up with emergent symptoms, waiting upwards of half an hour to be triaged, and a minimum of 2 hours before seeing a doctor. Today, I was waiting for 3 hours to be seen, brought back and was set in the hallway, and sat there an hour before Dr. Aaron Triplett came to tell me that they would not be running any tests, didn't even check me out to see what had happened that caused the concussion. This is following a previous visit to urgent care in which I was initially diagnosed with the concussion, and was told if symptoms continued to get worse to go to the ER immediately for a CT and MRI. After a few days, symptoms continued getting worse, my vision fading from blurry to shaky, pain level increasing exponentially throughout each day, and having more symptoms pop up before going to the ER today. After 3 hours of waiting, I was more than just let down that the people who's job it is to take care in being thorough, will be willing to cut corners and outright deny looking into why my walking has now gotten to be borderline scary, feeling like I'm going to fall every step. But they'd rather have one less patient to deal with, so they sent me home with nothing more than a lighter wallet. Would not recommend the Emergency Department at Mayo Clinic Eau Claire

I called when I scheduled my appointment and spoke with the nurse and Office and tried to schedule…read morea video visit or a phone visit with provider prior to driving four hours out to the location to be seen by a dermatologist at . I was assured that this location would be able to assist me with my immune disorder that I have was an offsite be no different than going to Mayo in Minnesota. I then drove four hours there spent the night in the hotel wasted over $300 and eight hours and driving just to get there and be told immediately by the physician that they cannot assist me with my medical issue as it's too complicated, this is behind upsetting. As I communicated with the office prior to coming out about my situation and was assured that I could get help at this location.

I was threatened by security supervisor and I wanted to call the company that they would want to…read morekick me out to a special needs person which I have and his stupid supervisor that I cannot sit in the hospital's parking lot to watch for helicopters which they used to let me but now they have frickin' problems and it's not fair to me and you're not gonna see my face again.... HOW RUDE!!!!

I transferred my kids from MFC to PH because their pediatrician is now at PH. She is great as…read morealways (Dr. Husain). But OMG some of the front desk ppl need to knocked down a notch or 7 with their attitudes. My daughter needed an appointment but the person on the phone said the her ped wasn't taking anyone for the rest of the day and didn't know when she would be open again. She recommended we go to PH UC so we did. I did file a complaint already with financial services (so that is done) and the pediatrician called me back to find out what happened and has already put in notes about the experience so it hopefully doesn't happen again. The snobby lady at the front desk with short blonde/white hair (old woman on first floor) got up from her desk when I was trying to check my daughter (after she cut me off several times) in to UC. The other lady (younger, long hair and nice) was checking me in after the crabtree left the desk. Then the old bag brought back someone from administration that repeated herself like a broken record with every question I asked. She was completely coached and wasn't even answering my question. They must be worried I will sue them, I would sure like to. I did video all of it. It was so disgusting how my daughter was treated and spoken to by the appointment coordinator. Anyway, we ended up going out to the car and skipping UC. For kicks, I tried calling pediatrics again and got AN APPOINTMENT literally minutes later since I was in the parking lot. We walked right up there and got checked in no problem. That lady on the first floor made a mountain out of a mole hill. Just do your damn job; pandemic crap is hard enough as it is. Stop the power trip already lady. If I find out her name I will be posting it here later.

Always accommodating. Professional. From the receptionists…read moreto the nurses and doctors, everyone had been great. I was seen twice for a sinus infection.

EGREGIOUS PRICE GOUGING…read more I'm a Healthcare Executive for a chain of ASCs and this is the worst billing I've ever seen by a medical clinic. I had an MRI (CPT 73221) done. The maximum Medicare charge for that imaging is $214.53. CVOS billed me 15 times that for a total of $3,160. Don't get your imaging at this overpriced facility. There are other cash pay services that will charge closer to 3 times Medicare rates. I'll never go back. If the PT fails and I end up needing surgery, this place will NEVER GET ANOTHER DOLLAR OUT OF ME!!

My husband had hip replacement surgery scheduled for April 4, 2023…read more They told him to stop all of his meds a month before the surgery. Well he didn't stop his pain meds, as he has been in horrible pain, until 2 1/2 weeks before the surgery was planned. When Dr. Stewart's office called and asked my husband if he had stopped all meds a month before, my husband said no, he had been off of the pain meds for the previous 5 days and will be until the surgery. WELL, they threatened to cancel the surgery because he had not stopped the pain meds on their time table. I had called our pharmacist and he said that the surgery wouldn't be a problem as what he was on would be out of his system in 72 hours. My husband hasn't taken anything for a week now and we had 1 week and 2 days to go before the surgery. This morning, Dr. Stewart called my husband and said the surgery was canceled and DO NOT bother calling his office as they are severing ties with him. WHAT THE HELL!!! My husband has been in horrible pain and yes he was taking pain pills, but only at night to sleep. His regular doctor has prescribed these with no issues. Now this Dr. has an issue? My husband hates taking medications of any kind but he has to have some quality of life doesn't he. Living with horrible pain is not fun, I've done it. But this doctor to imply that he has a problem with pain meds? Horrible. I DO NOT RECOMMEND CHIPPEWA VALLEY ORTHO TO ANYONE OR DR. STEWART. His patients are supposed to come first and this is how he treats them? .

I've been here several times now for urgent care visits. The actual nurse-practitioners/doctors and…read moretechnicians (i.e. xray) as well as the front desk staff have all been great, helpful with my problems, and understanding of my issues when interacting with me. However, there is one nurse here who is just horrific at her job, even arguing with me out of nowhere (and being COMPLETELY wrong about something VERY IMPORTANT for her to be right about, which I have verified thoroughly she was wrong about) and she is always super disrespectful. I have considered filing legitimate complaints through the hospital but I have been lucky enough to stop getting her every single time I come in (though I did like 3 times in a row). When you're already at a hospital you clearly aren't feeling good or are even physically injured, and then you get some woman who wants to be rude, disrespectful, offensive, and basically insult you for no reason and that makes it pretty awful. Again, to be clear, NURSE, not the actual person "seeing" you there, the one preparing you to be seen and giving you your documents before you leave. Everyone else is great. Having a built-in pharmacy is also a really nice bonus, always quick too. I'd give it more stars, but this woman has made me avoid going when I really needed to multiple times.

From the owner: Hours: Clinic: 8 a.m. to 5:15 pm. Pediatric & Adolescent Medicine: Mon., Wed., Fri., 8 a.m. - 5…read morep.m., Tues. & Thurs., 8 a.m. - 6 p.m., Sat., 8 a.m. - 11:30 a.m. Urgent Care: Mon. - Fri., 8 a.m. - 8 p.m., Sat., 9 a.m. - 5 p.m., Sun., 10 a.m. - 5 p.m. Express Care: Mon. to Fri., 8 a.m. to 8 p.m., Sat. & Sun., 9 a.m. to 5 p.m. Mayo Clinic Health System consists of hospitals, pharmacies, and home health and hospice that serve the health care needs of people in northwest Wisconsin, including Barron, Bloomer, Cameron, Chetek, Chippewa Falls, Colfax, Eau Claire, Elmwood, Glenwood City, Menomonie, Mondovi, Osseo, and Rice Lake. The community based providers, paired with the resources and expertise of Mayo Clinic, enable patients in the region to receive the highest quality health care close to home. For more information about services and specialties as well as information about our providers, visit mayoclinichealthsystem.org.

Went in with a leg injury and they claimed it was a muscle sprain but when it progressed to a worse…read morestate within 24 hours and doing as directed I went to another urgent care to find out I had a torn muscle. They had not even checked the area or looked into what was happening and I had to wait for 20 minutes for a 3 minute meeting that lead to nothing.

Thank you for all the helpful and professional care I have received from my regular md and lab…read morealong with the Urgent Care staff. I sure know I can get good care there.

Best Dr. Good service. Keeps pt. Informed..The staff at the cancer center are caring and helpful.read more

My dr I do like only compliment is how long you wait but she does cover all concerns. But now the…read morereceipt people are another story. They are rude and think they are most important. The staff need to work on the manners and they way they talk to people.

From the owner: Mayo Clinic Health System links the expertise of Mayo Clinic and health care providers in local…read morecommunities to offer patients a full spectrum of health care options.