Placed an order for delivery through the Chipotle app. Food arrived cold and the burrito was saturated with grease and was inedible! Cilantro lime sauce lid was not secured and spilled all over the bag! Contacted them to complain and ask for a partial refund and they refused to help! Buyer beware - I will never return to Chipotle's again!! Updated: the url just takes you to the automated assistant...pepper - which doesn't provide any way to contact. Yet another way for Chipotle to "appear" to want to resolve customer issues! read more

Ambience: is fine, considering that I've only come here after 9pm Food: have not eaten the food yet but will update if something is wrong. Service: SUCKS! They mark their online orders as "READY" to only help their metrics but when you get there to pick up your order is not even near done. Bottom line: if you place an online order, DON'T EXPECT IT TO BE READY EVEN IF THE APP SAYS IS READY. read more

Chipotle Mexican Grill - Mexican Near Me - Temple, Texas

The service was horrible. I was driving from Killeen at 9:45 at night after my daughter's volleyball practice and she wanted chipotle. She has school very early in the morning tomorrow and was planning to eat it in the car but the employee who was working did not give us a fork in the pick up bag. Now my daughter has to stay up even later to shower and eat when she could have eaten in the car. Also the food was VERY over salted. read more

Chipotle's 08-04-24 The taste of the food has improved over time but the value of what you get to how much it cost I feel isn't worth the money. The burrito was a joke! It was 1/4 the size it used to be and cost more! I'd say the burrito was more of a kids meal size. The burrito bowls were OK. They too have gotten smaller but cost more. It's been a few years since I've eaten at a chipotle's. Me and my family thought we'd give it another try! We did and we won't be going back. Too many Good Mexican restaurants around to enjoy. We ordered pickup online which was easy enough but that was it! Food was packaged badly and food leaked out into the car! I just can't see spending that much on that little of food. I know with all things there is a hit or miss. You have good days and you have bad days! This was a bad day and a miss for us. This is my third strict with chipotle's. read more

This is likely the worst Chipotle I have visited. 1. We stood in line for 2-3 minutes when we walked in, even though there was no one in front of us and there were numerous employees there, Then, one person showed up and had to work the whole line by herself, so took another 5 minutes to get my family's orders completed. 2. My child ordered a small chips and queso to go with her kid's meal. They gave her the chips, but no queso. When I went back to get the queso, the cashier said I had to pay another $2 because I didn't have the receipt. My child literally just ordered from the cashier, but she refused to give us the queso because I didn't get a receipt from her. 3. The men's bathroom was filthy. Like no one had been in there in days to clean it or empty the trash bins. read more

I come here about maybe 2-3 times a week and I've never had an issue but recently I've chosen other meal options. Why is the girl with the red or purple hair so stingy with the potions? Does she get docked if she gives me more than a standard portion? I'm not asking for double meant I WANT THE STANDARD PORTION. The service is always mid so it doesn't bother me as much that when I approach the counter I don't get a hello but now Chipotle is being stingy with chicken? I'm definitely going to be exploring more options because this is just ridiculous. Tired of paying for mediocre portions and half baked attitudes. read more

I've been to this one 3 times because I only occasionally work in town and forget that it sucks. The first two were app orders and both times they forgot an ingredient. One time it was guac - which is like $5 so that's a pretty big thing to leave out and not let me know or offer any other recompense than the chipotle app itself. The second time it was THE MEAT. I went in person today and watching her make the bowl she was either trained to be very stingy with the ingredients or just was too lazy to reach in and get more. For the fajita veg she literally grabbed like a single slice of onion and for the barbacoa it was about 2 - 3 forkfulls. They were also out of sour cream and guacamole which she didn't mention until we got to the end. After that I just didn't want to pay $15+ for a bowl that was skimpy and didn't even have what I wanted. It was also quite dirty in there. read more

i'd like to say that this place was nice and clean because you would want to think that but this one is not I usually have a great experience with chipotle and it's usually great but this time was different me and my sister both received food poisoning from this place please do not go here unless you wanna have problems I don't know what it was from in the food but they are not cleaning we're doing something right definitely do not recommend on going here the service was just OK the workers were awfully rude but I don't judge that off of my overall score this is just definitely not a place that you would should go to if you're wanting a clean nice place read more

Seeing 2 stars I thought this place would be terrible. Food was prompt and portion size was generous and tasted like a good Chipotle store. Convenient off of I-35 on the way back home read more

This place is absolutely filthy. The faucets in the men's room don't work. The rice was overcooked. The steak was tough. read more

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Probably the worst Chipotle I've ever eaten at. The chips are stale more than not & not just a few or a little stale, they're days old stale. The bowls are always light, I wouldn't mind that but when it cost $15-20 I expect fit to be full. You can practically see the bottom of the bowl in a couple spots. And they routinely forget the side of guac when I order delivery. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Temple, Texas

Disgusting moldy tortilla in my to go meal. We will never be returning to this location. Absolutely disgusting. And to think I almost fed this to my children. read more

Chipotle Mexican Grill - Disgusting moldy tortilla in my to go order. Never again. - Mexican Near Me - Temple, Texas

So today I placed a mobile order to be picked up at 11:40am. That was the earliest time that the app said it would be available. I drove to the location and got here around 11:58am and the order wasn't ready. When I approached the cashier to ask about it, she told me that they didn't get my order because their system was down. The funny thing is that my coworker placed his order about five minutes after I placed my mobile order and his food was already waiting to be picked up. The lady, instead of apologizing and asking what my order was to make it, told me I'd have to go to the back of the line (about 12 people deep as it's lunch time). This is an example of terrible customer service. No apology for their mistake or any real effort to make the situation right. Just a flat "our system is down so you'll have to go to the back of the line." And this is why I go to Freebirds way more often. read more

Don't order online, portions are even worse, asked for double chicken, got half a scoop.

This location is conveniently located right off I35, so decided to stop here for lunch after a few work meetings and get some food before driving back to Austin. Place was pretty busy, and the line to order was outside the door. They had about 4/5 folks working the food assembly line, but for some reason the line moved extremely extremely slow. I've been limiting my chipotle visits recently because the quality and service has gone way down at every location I've been to, and this one was no different. Portion sizes are way smaller (even when I get double protein), the ingredients don't taste as fresh, and the service isn't usually that friendly. Will look for some better options for lunch around the Temple area! read more

My husband and I haven't been to Chipotle in 2+ years so we decided to grab lunch here the other day. We ordered 2 bowls and 2 large drinks. I was shocked when I looked at the receipt and realized we paid $42 for 2 meals! I understand prices have gone up but I feel like Chipotle is overcharging. My husband asked for extra grilled steak and we were never told it would cost more. I assumed it may be $1-2 more but not $7 for a single scoop of steak! Ridiculous. Our bowls weren't even filled half way. The sodas are $3.25 for a large and they charge $2.65 for a scoop of guacamole. Not once were we told we would pay extra for any of these items or else we would have passed on the measly extra scoop of steak. read more

Chipotle Mexican Grill - $6.95 for a single scoop of steak?! - Mexican Near Me - Temple, Texas

Visited Chipotle on May 30th to pick up an online order for dinner. Arrived home, sat down to eat with my family, about a little over 1/4 of the way of eating my chicken bowl I kept noticing a weird texture from the chicken. I pulled out a few pieces from my bowl when I noticed my chicken we RAW!!!! I called Chipotle right away and spoke with Cody, he apologized and directed me to the website for a refund. I expressed to him how dangers it was to serve under cook meat especially Chicken all he could do was continue to apologize. Fast forward today wake up to vomiting, diarrhea, dizziness and feeling a little weak. visited my doctor who stated it is salmonella or food poisoning due to the raw chicken I consumed!!! read more

Chipotle Mexican Grill - Raw Chicken served at Chipotle - Mexican Near Me - Temple, Texas

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I hate this Chipotle. I don't know why I keep giving them them the benefit of the doubt. In fact, I deserve any negative experience that I have at this location because I continue to go with the expectation of a different outcome (friendly staff, consistent food). Just bring back the Five Guys that used to be next door.The staff is rude at this Chipotle and if you order delivery, expect your order to be wrong. You can't even blame their issues on COVID related shortages because they were like this long before 2020. read more

I get that restaurants have a business to run and money to make, but dang. $8.30 for a single scoop of chicken and some cheese on a tortilla. I didn't even get my sides with the "quesadilla". And I don't know what kind of California origami folding BS this is, but quesadillas are not folded into a square with everything piled in the middle. There is absolutely no reason that something like this should cost more than one of their massively-stuffed burritos. I will drive the extra mile and a half to Freebirds. read more

Chipotle Mexican Grill - Skimpy chicken and cheese only piled in the middle and folded into a square... tasted bland and disappointing. - Mexican Near Me - Temple, Texas

No wonder way this place has such a low rating. The staff is rude and the place is filthy. Came in to order a veggie bowl and was told that the fajitas was only for online orders. When I addressed the manager about why as a paying customer I couldn't get veggies on my veggie bowl he was extremely rude and couldn't give me an answer except that's what my boss told me. When asked if I could get a business card to his boss or store manager he became more agitated and rude and threw his hands up and stated he doesn't know who the store manager is and his bosses name is secretive and can't be told. If I can give this place a negative 5 stars I would. Hopefully the management team see this and fixes the mess within the store. read more

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I love Chipotle and usually enjoy my chicken bowl. This visit was a huge disappointment. The brown rice was hard and crunchy which pretty much ruined the entire bowl since the rice is on the very bottom of all the other ingredients and I mixed all the ingredients together before taking my 1st bite. I was given the scraps from the lettuce serving dish which was pretty much empty. read more

this restaurant has roaches!! i was getting ready to order my food and a roach crawled in front of the meat and beans, i was horrified! do not eat here! read more

This location is struggling right now. The staff seemed in a bad mood and looked overworked and understaffed. All were showing frustration towards the guests. This location in the temple, tx, needs better management and training. The food wasn't bad though I've had better at other Chipotle locations. read more

this location is always out of the vinegar when I come and I called before going the second time and it wouldn't allow me to speak to a real person. this is aggravating. read more

-1000 stars! Worst fckin place ever! The customer service is all premature tennagers that don't give a flying f about customer service, the food, and their damn jobs. Like if you hate it that much fckn quit!!! Got two bowls was, two short little white girls no greeting, give half the amount of food and you try to talk to them and they don't respond and look like they hate their lives tall young African American guy rude as hell attitude the whole time, like everyone was on the same vibe like it was a bother you were placing an order. The line was extremely long, was given barely any food and asked if I could have a full scoop of rice instead of half, no answer and I was ignored, they were out of lettuce, and other stuff and don't tell you till your in the middle of making your bowl. Asked for queso and they were smug like they were bothered by the request and said it was additional. Then they charged me and forgot multiple things in my order. This place needs to fire all the staff and hire some decent people. Everytime there sucks!! Never again going to this location-second time my experience has been this awful! Went to FREEBIRDS and the guy there was so great-friendly and customer service above par-chipotle was not it. This place and all the people in it working suck, worst customer service EVER!! read more

The food is always delicious. as long as your order is correct. I just made a small order on the app and upon arrival at home when I open the order noting is correct. and the mediocre robot support they let you talk to "refunded" only half of what I ordered. I'm furious and will be making the further drive to a better Chipotle restaurant from now on. read more

I should have read the reviews before going. Service as well as serving portions are not consistent with other restaurants. Very disappointing. read more

Ordered a side of queso and salsa and got it half full. They charged full price for half the order. read more

Chipotle Mexican Grill - Mexican Near Me - Temple, Texas

I love chipotle and this one is very close to my home BUT this is the slowest service of any of them ( and I've been to them all over west of the Mississippi. Just now it was 4:38, must be shift change because there were several clusters of young adults with Chipolte t-shirts on standing around talking. read more

I always eat at Chipotle, including my this one because it is the only one around. It has to be the worst in the chain. Not only are they constantly out of everything, the chips are always stale or burnt. read more

We went to Chipotle in Temple today. They must have had two new people working on the line because they made mistakes, which is understandable. We spoke with Krystalynn the General Manager. She IMMEDIATELY fixed our orders and was very apologetic. While we wish our order had been correct to begin with, it was much appreciated how Krystalynn provided amazing customer service!! We will be back just because of our interaction with Krystalynn. read more

This is the worst chipotle in the nation seriously , I've given this place another shot and there service is by far the worst the big guy that worked the register and wrapped my burrito is probably the worst person I've ever dealt with in hospitality , I asked one simple thing and that was to mix my burrito and he seemed as if it was an issue to that one thing and the sense of hospitality was low as if it was a problem he had to mix my burrito content!! I'm done with the temple chipotle worst in the nation !! read more

This location has majorly gone downhill. My husband waited 45 minutes past the time our food was supposed to be done. Then my food was gross, very liquid-y and there was a piece of avocado peel in my food. read more

Chipotle Mexican Grill - Avocado peel in my food.. - Mexican Near Me - Temple, Texas

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They won't answer their phones, and they gave me raw food!! so gross. don't come here.

Made an online orders 30 minutes before I came in to eat and waited over an hour for my food. When I asked the worker Rachel I believe her name was where my food was she called a racial slur and told me to wait. At this point I was so upset that I left without my food. The only way I'll ever return to chipotle is if I get a written apology. read more

If I could give one star, I would. I was sitting waiting for my pickup order I placed before several others, only to watch them claim theirs before me. You would think they would prioritize in person customers before online, and they do, so why even have a pickup option if you're going to claim for it to be faster than in person? Over 15 minutes late. read more

How can one business be so poorly managed?! They almost never take orders inside the store. Online orders only??? Also they are always out of at least one ingredient. And they are so slowwww. They have staff just standing around but they ignore you. I love chipotle but don't come here. It's a disappointment read more

This is the worst Chipotle we have ever gone too. Its too bad it's the only one in Temple, as that's the reason it is likely still open. They short change you on food every visit and get mad when you ask them to give you more (to equal the standard amount you get at every other Chipotle). Beware ordering online, you will get 50% the serving size. And each visit comes with a terrible attitude. read more

I've been here about 3 times and everytime I come here (out of desperation) I'm even more disappointed than I was the last time. Every Single time. This is the most unhygienic, unprofessional chipotle I have ever been to in my life. Today is the last and final straw though. They can't roll burritos and Every time I go and attempt a burrito.. it always comes out a soggy mutilated mess. You literally have to ask them to change the foil because there's so much liquid on it from their poor attempts to roll! Secondly this location is FILTY Every time I go there's food and sauces all over the floor and the counter where they prepare the customer food. This place is an FDA violation waiting to happen with terrible customer service to boot! I often wonder if they even have a general manager at all. It's the wild Wild West of chipotle's! Do yourself a favor and Skip it. Don't even go out of desperation. read more

Third time to visit And they still do not have hand sanitizer in the dispenser, it's still empty! And you have to order the quesadilla online totally silly, but ok . The employee ( Jessica) was super polite and friendly! She is super! We need more Jessica's in the world! And all of the doors were locked but One With no kinda note to direct you to a door that is unlocked read more