Tonight was on point! I have to say the staff was so pleasant and made the whole experience exceptional! I have yet to be a location in the last little bit that was so clean and pleasant to be in.. but this location has now changed my whole pov around! read more

Chipotle Mexican Grill - The bag has been had! - Fast Food Near Me - South Jordan, Utah

We just ordered through Uber Eats 2 chicken bowls (paid for extra chicken) and the chicken not only kind Of shredded/no extra portion but completely raw. (See photos) In all the years I've bought Chipotle this never happened before. This Location is at the North District in South Jordan (stay away) Uber only gave us a partial refund and as for Chipotle you can't even call the store since you get automation. We just lost money ordering from them! Incredible! read more

Chipotle Mexican Grill - Chipotle chicken - Fast Food Near Me - South Jordan, Utah

Portions are tiny. I've purchased 50+ bowls. This was the saddest I've ever had. Not one to ask for more. I'll just grab something else on the way home. read more

I am not sure what's going on with this location. There is No consistency. This time around we were so disappointed. My carnitas burrito was a rice lettuce and sour cream burrito I have no idea if I took a bite of cheese or beans or meat. So upsetting. My husbands bowl was like halfway filled. For $30 this is not worth it. We love chipotle and come often but not no more sorry! Rather go to mobettahs next door. read more

Chipotle Mexican Grill - Fast Food Near Me - South Jordan, Utah

Just ordered dinner through the app. Food was ready on time. Get home and open our salad and flies in order stuck on sour cream. Completely disgusted at the poor quality of food. Tried calling restaurant to complain but just redirects you to email. Feel bad for anyone else getting other surprises in their dinner tonight read more

The price was absolutely outrageous! Over &40 for 2 brisket salads and 2 waters.. both had guacamole and one had extra meat. Could go to a sit down Mexican food restaurant and at least get chips and salsa included! for fast food this is absurd and will never go back. 2 of us can eat at In and Out for under $12 with water.... In addition we counted 10 people working and there were 2 tables at 12:11 pm... no wonder why it's so expensive... to pay that many people.. wow! read more

Updating my review. It seems when it reviewed this initially, they were off to a rocky opening. They seemed to have fixed the issues in my review. I ordered online for Chipotlane and they were VERY prompt and the girl opened the window and my food was ready right on time. GREAT JOB. The food was good itself and everything was exactly what I ordered. Glad they are getting it right. I want to see them succeed! read more

Chipotle Mexican Grill - Few pieces of lettuce? Look, if you're running out, fine. Just tell me. - Fast Food Near Me - South Jordan, Utah

We have ordered from this location and have had no issues in the past. Unfortunately the customers service and food quality was so disappointing that my husband and I agreed that we would rather drive farther away than go here again. I placed a mobile order at 6:30pm for Chipotlane pick up at 7:20pm, I arrived early to pick up at 7:00 as I got there faster than I predicted and my food was already ready. The guy handed me the bag, as I checked the bag I realized all the food was cold. He came back to the window and I asked him politely when the food was prepared as I am early and the food is ready and cold to the touch. He said he didn't know as he was just covering for someone who was going to bathroom but he would get the manager, he walked to another guy (I could see them rolling their eyes and laughing together as guy from window was talking to him). Manager came over and I explained I was 20mins early but food had been sitting as the bowls were cold, he grabbed them from me asking if he could feel them. I said of course and handed them over, he was irritated and I asked if they could remade. He shut the window, they remade them and brought them to me in window. I apologized for complaining but after spending $45 dollars I wanted to ensure the food was hot. What made it even worse after arriving home I opened the two bowls and both were missing ingredients/made wrong. Neither bowl had guacamole (added cost) and one of the bowls was so soggy as they poured so much of the hottest salsa it was practically inedible as it was so spicy. I can't help but think they did it purposefully since I complained. I hate making negative reviews but I as so frustrated with this experience. Poor customers service. read more

01/25/2025. I complained to Mr. Elijah at 4:34 PM. Poor meat, raw brown rice, poor courtesy, and very expensive. CHIPOTLE. 3561 W 11400 S. South Jordan, Utah 84095. Served a small amount of meat? read more

Chipotle Mexican Grill - Very expensive... - Fast Food Near Me - South Jordan, Utah

I was so excited to see that a Chipotle was opening right by my house! We found out this location is finally open (open as of 5 days ago) so we decided to stop by here for dinner tonight. The restaurant wasn't super busy, there was only about 5 other people inside ordering or waiting for their orders. Right when we walked up to order we notice that they're out of some of the meat and rice options that they normally have. They had no white rice which is fine with me, I always get brown, but for those who like white rice it would of been a bummer for them. The process of ordering and getting our food was a little slower than normal but I'm sure with them being so new they still are working out a system. I ordered a chicken bowl and a side of guac and a regular size bag of chips and we take our food home to eat. Once we started eating we realized that our food was ice cold. We only had about a 7 minute drive home so there is no way our food should be that cold. Their warmers must not be the right temperature or something because we had to microwave our food it was that cold. I opened my bag of chips and I literally had 15 chips. I've never been to a Chipotle and had a regular sized bag be that small. At least the guac was amazing as always but I was not happy about the amount of chips I got, especially when it was like $4.60 for chips and quac and I get 15 chips. I really hope this location can work out the kinks, I was so excited to have a location so close to me. Maybe I'll give it a bit before I go back, or just drive to other locations where I know the food is good. read more

Chipotle Mexican Grill - This is what you get when you order a regular size bag of chips. Literally 15 chips is all I got. Disappointing. - Fast Food Near Me - South Jordan, Utah

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HAIR IN MY FOOD. had to toss it. Nasty. Have the girl who worked in the front with dark hair on 6/9 put her hair in a net. Rice was a little hard too. read more

Had I seen all the negative reviews prior to coming to chipotle, I don't know if I would've stopped in. I dont know if chipotle has new management, but I was greeted when I walked in, they took care of my order immediately, they had a smile on their face the whole time. The portions were more than I could eat and it was a well blended burrito. Overall, it was a good experience. I'll be back. read more

Ordered 3 burrito bowls and I typically have enough to eat half and save the rest for a meal the next day. This isn't even one meal.. wasn't even filled up half way so disappointing and a waste of money next time I will be visiting the sandy location. read more

Chipotle Mexican Grill - Fast Food Near Me - South Jordan, Utah

New "drive thru" digital pickup style clearly doesn't work. Mobile ordered at 8 for an 8:30 pickup. Arrived at 8:25 with one car in line. That car was not spoken to until 8:35, and finally left at 8:45. Employee said sorry they had a large order (it was two bags). They said our order hadn't been started and it would be a 10 minute wait longer. At this point it's been 20 min since we arrived in line to be told we had to wait longer. No one was in the lobby. Order finally given at 8:50. No point in having a quick style restaurant if you're not quick. read more

Ordered take out and ordered a salad...no greens in it, ordered black beans got pinto beans, ordered fajitas veggies and they are non existent. Don't order take out! read more

Chipotle Mexican Grill - Fast Food Near Me - South Jordan, Utah

My order has been messed up a couple times but overall love chipotle:) they're a healthy option for fast food

I don't understand this location. Every time I come in and it's slow I have to wait at least a minute to even be acknowledged, and they must be rationing their food. I've never been to a chipotle that is soooo stingy on portions, it's bizarre. Meanwhile, I asked for light rice and bro gave me 10 grains-wish I was kidding. They gotta step their game up cause this location just isn't it. read more

We came here and ordered a burrito, chips, and a bowl.... My bowl didnt have hardly any meat or toppings. They literally gave me 16 chips. The teenagers working acted so put out by us ordering... im seriously hoping it was just a one time thing but it sucked. My husband did enjoy his burrito though. read more

Such a disappointment. I've been ordering online for a while at numerous chipotle locations, and never had an issue like this. I went in a few minutes after my order ready pick up time and my bad wasn't there. So, I waited since it was busy. After 5 minutes went by while watching everyone on the line get their fresh orders prepared, I asked the cashier if she could check on my order. My order wasn't even made yet! No apologies, just told me there making it now. Another 10min went by, and I had to remind the cashier I was waiting. My burritos were cold, and thrown together. A complete mess! Horrible customer service from the back staff. read more

Worst Chipotle in America. Yelp needs to allow a ZERO star rating just for this Chipotle. Staff is a bunch of teenagers/early 20s children who don't care about the job at all. Zero attention to detail and inattentive service. Every single time I order online and ask for extra meat they DO NOT add extra meat. In fact, sometimes I think they see a request for extra meat and intentionally do less than what's considered "normal". They overcharge you for your food. There's a cafe Rio down the street. It's not much better but I'll take that over this garbage. Train your employees on how to provide adequate service at the bare minimum AND TEACH THEM WHAT EXTRA MEAT LOOKS LIKE. DONT BE CHEAP JUST BECAUSE ITS AN ONLINE ORDER. I'M TIRED OF THIS PLACE STEALING MONEY FROM PEOPLE. read more

Always fresh, clean and delicious. And healthy. I'm not sure why everyone around here loves such bad food for you, but chipotle is the best option in the area read more

Cold food, inattentive staff, dirty restaurant. 0/5 stars. By far the WORST chipotle I've ever been to.

Poor customer service and attitude. Wore AirPods the whole time. Ripped burrito open when packing. Soda machines were out of flavoring, no forks knifes. Overall just a bad experience. I love chipotle but this one is just disappointing. read more

I have ordered food from this restaurant 10 times. 9/10 times the order has been wrong. I am sad to say that I am impressed when this location gets one order right. Today was the final straw. I ordered a single burrito bowl. Sofritas, pinto beans. I got steak and black beans. Now imagine if I were vegan (I'm not). I would've just wasted 10$+ dollars at your establishment. TLDR; its clear this location does not keep their employees accountable or teach them how to make the right order. Figure it out. read more

Awesome food & service, the chipotlane is a great option. Glad this location opened, much better than the sandy location imo. Friendly staff

The food was stale and cold. Awful! We ended up throwing it away after one bite because we didn't want to get food poisoning.

Good luck ordering in person at this location. Even if they have 4 people working behind the counter they do not have the brain capacity to actually work and would rather sit and stare at the customers they don't even want to address!! read more

The new location in South Jordan is Chinncy on the meat and chips, it's worth driving to Southtown. The serving size of meat and chicken is half of what you're used to. read more

small portions and the manager has attitude problems zero customer service skills. i had to go back after picking up my order. upon checking the order at home half the queso dio was empty. the bowls was half empty. just four small pieces of chicken in one. i asked to speak to the manager she grabbed the food and threw it away in the trash instead of adding more food. does she think i would drive back to chipotle after getting home no i don't take pleasure in that but i paid for food and expect the portions to be filled correctly she refused to acknowledge the mistake or apologized. this is unacceptable behavior and very rude. chipotle is one of our to go places when ordering online i will try to avoid until they fix these issues. read more

When I first walked in the staff seemed to be standing around talking and doing nothing. They completely ignored me for an entire awkward minute while I stood there waiting to order. The girl in front was wiping the counter right in front of me and never greeted me. RUDE. She finally stopped doing that and took my order. At the end I asked for cheese and instead she gave me guacamole. I did not make her remake the order but she did realize and ask if I asked for guacamole and I told her no. Usually I would be okay with this because I like their guacamole with chips. However it ended up making my meal taste disgusting. Never coming back to this location. My experience was awful. read more

me and my boyfriend walked in 30 minutes before close and they turned us away because they had already closed everything down and didn't have anything out to serve. they closed everything 30 minutes before close? what are you doing waiting around for 30 minutes? don't waste your time coming here. they shouldn't have to turn you away when they should still have food out to serve until it's actually time to close. read more