I love chipotle and the service is fine so pretty nice, and it's one of the cleaner chipotles I've been to

no food in my bowl. Even order extra chicken and still had little to none chicken. Was a 70 dollar order for what.

this bowl i got has like no rice, no chicken. idk how they're still in business, will never go here again after the experience i went through. you guys will never get my money. read more

I just had an employee tell me, "I'm going to make you wait . . . longer". All the folks complaining about the service are correct. Update: I also got food poisoning read more

I was in Smyrna TN chipotle. I was very very disappointed. Due to spending $15 on my order. I did do the double on my orders/my proteins. Employees (lady )was serving the food was rude and can't even understand English. She gave me half of the ladle it's like barely gave me any protein. So I asked for a little more protein and she kept telling me it's going cost double so I said yes. I understand that's gonna cost me more to add more protein. But damn only gave me have of the ladle for the first scoop?? And she gave me barely half of the ladleI/ 5 small pieces of chicken and called a double? And the other lady kept saying/telling it's gonna cost more with her smirky face look with a smile? Like haha it's gonna cost more on my order. When I told her the other lady only gave me 5 pieces of chipotle honey chicken on my bowl and called a double?? read more

Chipotle Mexican Grill - Chipotle honey chicken - Fast Food Near Me - Smyrna, Tennessee

Employee had major attitude issue. Yet, my husband's order was supposed to be ready at 8:50pm..... Food was fine but may need to work on pickup orders! read more

Probably the worst and dirtiest chipotle i have ever been in. Aside from the one and only girl making the food, her friends decided to com in and order before me so they had to spend time and exchange all kinds of phone pleasantries. I had to wait at least 10 minutes for this slug to finally take my order and make my food. I was so turned off by the entire experience, i never want to go into a chipotle again. read more

The skinny blonde woman who works the register was extremely rude and made the experience horrible, I didn't even wanna eat after our interaction. Portion size was a joke for the price too. read more

Chipotle Mexican Grill - Fast Food Near Me - Smyrna, Tennessee

Portions are very small compared to other Chipotle's. The employees are very rude and act like everything is the biggest inconvenience. $3 for a tablespoon of guacamole. read more

This is the closest chipotle in the area to me so I often go to this chipotle, I've never had an issue until today. The customer service with this team was poor and rushed. My food was thrown into the bags and the portions that were given were hysterical. Like I stated the other staff members any other time I came in here was amazing but for some reason this staff I didn't have a pleasant experience. Idk if this is a new team or Mabey a shift I haven't experienced but the attitudes and negative vibes threw me off a little this experience. read more

Idk what the other people are saying, the food was fresh and tasted good. This is the fastest service I have literally anywhere and this location is cleaner than most chipotle. Don't do an online order I guess. read more

Chipotle Mexican Grill - Fast Food Near Me - Smyrna, Tennessee

I placed an online order for pick up, and walked to the location from another store. When I arrived in the lobby, I went to the cashier register after her asking me what I was waiting on. I stated that I had an online order for "XXXX". The young lady made a small remarked and lifted her hands as she went to the back to get the order (I assumed). She then stormed backed and stated that I didn't get your name and that you needed to go through the drive thru. I explained to her that I did not have a car and came into the lobby to pick it up. Another lady jumped in and said "it's true". Moving on, I walked out of the lobby, into the direction of the drive thru and waited at the window for at least 2-5 minutes while knocking on the window. After finally getting an associate to come to the window, I was after to retrieve me order, but only to hear a crew of members laughing. I find this behavior very humiliating, immature, and unsatisfying for customer service. I am an avid chipotle customer but WILL NOT be returning or placing any online orders soon. Please assure your employees on customer satisfaction and maturity. read more

Whatever you do. DO NOT use the Chipotlane! I sat in the line for 20 minutes and they won't let you pick it up on the inside.

This the worst chipotle ever! Placed a pick up order waited in the drive thru for 25min because they had somebody waiting on their order while mine was sitting there getting cold. They could have easily told the person to circle around the drive thru. Whoever the white lady manger is during lunch needs to be fired. I told her about the situation and she just ended it with Ok. Not one apology was said!! read more

I frequently visit this Chipotle location and I have never had any issues. But today I was treated rudely by the Manager of the restaurant Kayla. I brought five of my customers to this Chipotle location to treat them for lunch. I placed my usual order, which is a chicken bowl. After I paid for our meals we sat down and when I took a bite of my food I noticed how it was salty. The three others thought the same thing. I brought this to the attention of the cashier, Christine and she notified the Manager Kayla, who I noticed was also the cook. Kayla's response was that the chicken was seasoned according to Chipotle's requirements and that she used the recommended amount of seasoning. I wanted to tell her that it tasted like the ocean but I kept calm and told Kayla that I frequently dine here and that the chicken has never tasted this salty. Kayla's reply was that if they were audited by Chipotle corporate they would have disagreed with me that the food was salty. Her claim is ridiculous since she didn't even taste the chicken. She could have easily walked over to the area where they prepared the food and tasted the chicken to determine whether or not my claim was true. Also, rather than fixing my order, she had me get back in line in order for my food to be fixed. After waiting in line, it was my turn to order and this time I was planning to order the steak. Kayla told me that the steak was also seasoned/salted the same way as the chicken. I asked if I could taste it to confirm and she declined my request. But I ordered the steak anyway and it tasted fine. The food here is fine, my review is based on the Manager who doesn't know how to manage. Rather than fixing my order and making the situation better. She questioned whether or not I was a regular at the restaurant because of her claim that the chicken was seasoned per Chipotle Corporate's instruction and it's the same way they do it everyday. Kayla could've handled this much better, instead she made it worse by questioning me and my guests and making us have wait in line rather than fixing our order. read more

Chipotle Mexican Grill - Fast Food Near Me - Smyrna, Tennessee

Do you want 50% of the quantity you normally pay for? Do you want your queso spilled all over the inside of the bag? Do you want to wait 15 minutes after your scheduled pickup? Do you want chips so greasy they're dripping? Do you want just ordinary tomatos chopped with nothing else instead of pico de gallo? Do you want to be ignored and be forced to fight with an automated agent when you try to call for a refund? If you answered yes to any of these questions you should absolutely go here. I'm sure they'll find new innovative ways to screw up your order! read more

Ordered online, showed up at the time indicated. Woman told me my food was not there and she couldn't find my order. I showed her my confirmation email and she told me to come inside to order and I wouldn't be charged again(you think?!). Went inside, had to wait in line for 10 minutes, got to the cashier, no apology, no offer for some free chips or a drink, nothing. She asked to see my confirmation email and sent me on my way. So what should've taken 30 seconds made me late for work and made it impossible for me to enjoy my $18 burrito(I prepaid a $3 tip). As much as I love Chipotle, I can't keep going here. It's always a disappointment! read more

I usually don't do this but I have too, i ordered chipotle and the first order was messed up so royaly I stared at it for five straight minutes. I ordered a bowl with chicken, just about all the toppings that are on the menu. and I got a bowl of beans and rice and sour cream that was it...then I got a refund and ordered again and I thought "hey maybe they are out of chicken I'll do steak." And behold they gave me steak!...but then they drowned it in a kiddy sized pools worth of red salsa and it had only 1 other topping i ordered on it as well. just steak a oceans amount worth of salsa and sour cream. read more

I love Chipotle. My boyfriend takes me all the time, but today was my first visit to this location. Don't ask me why we ate here. Idfk, because we should have turned around and walked out. This was our experience: 1. The pinto beans were dry. I get it. It happens, but these were beyond a little air exposed. We mentioned it and the worker removed them from the line. There weren't anymore cooked, so we settled for the less dry black beans. But guess what...the nasty beans they removed, yeah, they stirred them and served them from the back to the next guest that requested pinto beans. 2. I thought the rice wasn't very glisten-y, but I ignored myself and got it anyway. Once I started eating, I realized both the white and brown rice were dry and hard, possibly undercooked. I left the majority of mine in my burrito bowl. 3. The carne asada was dry. It wasn't running out, but they dumped some fresh carne asada on top, probably to cover the dry meat. 4. Let's talk stingy portions. I was getting a VEGGIE bowl. Don't freakin' jip me on the guacamole! Or rice! Or even lettuce for that matter! This ain't Deadpool. Don't serve me with your baby hand. Sheesh! 5. Now, price. I may have never paid attention to the price of a bottle of water at any Chipotle before, but I paid $2.45 for a bottle of Deer Park water. Are you kidding me?! We paid over $27 for the 2 of us and didn't even get chips! 6. And finally, it was kinda dirty. Not the filthiest, but there were food crumbs on empty tables, food on the floor, a not-so-pleasant toilet. The place wasn't busy at all. No reason to be so messy. This store just looks like it's being run by a bunch of kids that don't know wth they're doing, and there's no reason for it because there are reviews out there from a year ago that should have prompted management to take care of this. Smdh Chipotle, y'all need to get it together at this location. You're gonna make people sick. P.S. I'm pretty sure they saw my boyfriend taking pictures because they came out soon after and started cleaning everything on the line and in the dining room. At least they took the hint, but we won't be going back there. read more

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Disgusting food and waste of money was told to contact chipotle through their website and never got a response. If I could leave 0 stars I would read more

I ordered a chicken chipotle bowl with extra fajitas for delivery. I may as well have ordered a veggie bowl and it probably had 5 fajita veggies. I guess you have to be there to get a decent amount and to think I almost ordered extra meat read more

Super slow and rude employees. They said I had to download the app just to get a quesadilla. Now I'm from Texas and we don't do that down there so I assumed all chipotles don't. It wasn't busy at all. What the freak is the difference between ordering online and in person because you're going to have to make it regardless. The white girl with glasses and brownish/orange hair really sucked and was rude. read more

This location is a pathetic joke! You can't even order a quesadilla at the line. The employees are extremely lazy and can barely function enough to make a burrito. And to boot once your order is done you have to wait 5-7 minutes to even pay! Someone get a manger over here to get this location functional! read more

First time at this relatively new location and was rather disappointed. We ordered online and picked up at the drive thru. Our order was completely wrong and because we trusted them to bag a simple order, we didn't realize it until we got home. When I called the store we were offered a "free entree" next time for stale chips, wrong food, etc. That didn't sit well with me. From there I contacted corporate and attached photos so they could compare what I ordered online vs what was received. The way corporate handled it took my one star review up to three stars. I emailed them, and I kid you not, within about three minutes I had a reply and was offered an apology and full refund. This place has a very young crew who will be out jobs if they do this regularly to people. read more

Chipotle Mexican Grill - Fast Food Near Me - Smyrna, Tennessee

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Absolutely disgusting! The food was all nasty, empty and cross contaminated. Their site would have failed inspections. The people working were rude and was to busy doing nothing to help the customers. read more

We went to Smyrna location at 8:30pm (open til 11pm). Wife order bowl with lettuce and carnitas meat, the server just scooped out left over liquid and put in salad. It was so gross. The server didn't offer another choice. We threw it away! I ordered a bowl with rice, the portion was cut in 1/2 from the last 20 visits. DISGUSTING!! NEVER AGAIN!! read more

Unacceptable customer service, the workers were rude to be and made fun of me because of not speaking English fluently. Besides that they didn't give me what i asked for (they understood) they just gave me whatever they wanted to. I felt harassment, wouldn't recommend going there. read more

This is by far the worst chipotle I've been to, and I've been to a lot. It's really a shame because I live close, but it's always a let down. The rice is almost always undercooked and still hard, the meat is cut in huge chunks, the chips are always less than what I pay for, and the service is just bad. I'm always wondering who the manager is because it feels like the kids being left alone at home. I've been saying it for a while and will continue but this chipotle needs a change in management. read more

Fast but, not a lot of options for bowls and burritos. My girlfriend and I both had burritos with WAY too much salt. Trash cans were overfilled. read more

Everything was fine until I bit into the rice... Chipotle stop serving uncooked rice to your customers!!

I always order online and either pickup or get delivery. 90% of the time my food is fresh and delivered quickly. Drive-Thru employees are always polite. I don't really go into the store ever so I can't speak to the ambiance of the place. It's just occasionally that my food is made haphazardly and sloppy with odd portions. But overall I'm pretty happy with this location. read more

I wish I could give a zero. food is excellen, however the night staff is slow, rude and all they care about is closing duties instead of the custome. I've done online pick up twice now and both times it said a certain time and it wasn't ready until 20-30 mins AFTER the original pickup time. one little girl is so rude to customers especially the door dash drivers. The way the night crew is is unacceptable. Retraining might be in order or an overhaul of the night crew or hire more people. Never in my life have I come across such a horrible crew. absolutely atrociou! read more

Line is always way too long and they have a hard time getting things done quickly. I love chipotle though and it's always a great quick meal

Gonna join the rest of these comments yet as most have mentioned, will probably fall on deaf ears. This chipotle restaurant is horrendous, gross, and horribly run. The franchisee should be embarrassed. This place no matter when you order is always cold, tastes gross, and the quality is just non existent. The employees couldn't care any less and the quality of the food is just horrible. I will be complaining to corporate because the owner obviously doesn't care about his/her business. read more

Drive through was very convenient. We were able to place order on our app and it was ready to go as soon as we pulled up. Our order was missing our drink initially but the crew member was able to correct this quickly and with courtesy. The food itself was good and warm and provided the consistency we seem out when going to any chipotle. read more

I love Chipotle, however, I was very turned off by the open trash cans all throughout the restaurant and most were overflowing even on the patio. There was food on the floor and it wasn't crowded at the time. I'm not sure I would go back to that location. The staff was nice. Why don't they have recycling cans? read more

Chipotle Mexican Grill - Fast Food Near Me - Smyrna, Tennessee

Waited over half an hour for this food; don't even wanna talk about that. But can we talk about this bowl I got for my vegan sister? Covered in cheese. And I'm not @ the restaurant now. How's she gonna eat? It's not that hard to follow directions. It was an online order. read more

Chipotle Mexican Grill - "Vegan" bowl, asked for no cheese. but got this covered in cheese. - Fast Food Near Me - Smyrna, Tennessee

Sooo so so rude omg. No customer service in that store. Had the worst experience today. Regret going in. Charged me for 2 items I didn't receive. And no apologies nor explanation. read more

Second time at this Chipotle and once again the food looks over cooked and saturated in oil. The worse thing in the world is soggy fajita mix. Praying I don't get a headache from all the salt. ‍‍ read more

Portion size was worse then I have ever witnessed at any other chipotle establishment.