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    Chipotle Mexican Grill

    1.3 (17 reviews)
    Closed 10:45 am - 11:00 pm
    Updated 1 month ago

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    Would not recommend this location. Literally every time I have come to this location they are out of multiple things, the employees are rude and are on their phones. I gave them one more chance today and today is the last time. We arrived at 5:40pm I wanted white rice, they were out. Said it'll be 20 more minutes. How does rice take 20 minutes, in a fast food restaurant. Offered me brown rice. I asked to try a sample. She gave me a small bowl of it to try. No spoon. Looked appalled when I asked for a spoon. I wanted black beans. They were out. My daughter also wanted black beans. The "trainee" (is what my server called her) got her black beans from the drive thru stock. But I couldn't have any bc "the trainee didn't know better". Her words, not mine. They were out of chicken. She asked if I wanted queso for an up charge. I said "it really shouldn't be an up charge for all the other things I wanted, you're out of." She looked into my soul and said "it will be an up charge". The portion of brown rice was minuscule. Seems they run out of the less expensive items every time leaving the customer to pay for the more expensive items or be up charged. My bill was $41. For 2 bowls (hardly any ingredients in them), a small fountain drink and a small bag of chips. Then...to top it off, they put a sign on the front door stating they had staffing issues. At 6:00, staffing issues. On a Friday night. And locked it. Who's ever managing this particular store, needs to step up their game. Turned away about 8 or 10 baseball families from the Meijer Complex. Do better. Across the board.

    Bowl with rice beans and steak

    Unacceptable. Literal half scoops of rice and beans. I typically can't even finish my Qdoba bowls but I was still hungry after this chipotle one. I like chipotles ingredients a little more which is why I decided to come in but unfortunately will not be coming back and sticking with Qdoba for the remainder of my days. The last 2 times I've been here it's been like this... not sure how the employee can look down at this and think it's satisfactory. No wonder your stock price is plummeting. I can get 2x the food plus queso and guac at Qdoba for the a cheaper price. See ya never Chipotle!

    45 mins before closing time they were putting everything away. Cold food, "no cheese, no sour cream or hot salsa."

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    Subway

    Subway

    1.6
    (8 reviews)
    0.7 mi

    I had a very disappointing experience at the Rockford Subway. My order wasn't made according to the…read moreinstructions, even though everything was clearly entered when it was placed. Instead of offering a simple solution, I was told I had to drive all the way back to the store with the sandwiches just to get a refund. After making the trip back, I was left waiting even longer while they handled the refund. I placed my order at 6:40 PM, and by 7:46 PM I still hadn't eaten anything since 12:00 PM. The entire experience was frustrating, inconvenient, and a waste of my time. To make matters worse, after I specifically requested a refund, they offered to remake my sandwich instead. I had already explained that I wanted my money back, not another sandwich. I was also told over the phone that I could only receive a refund if I brought the sandwiches back to the store. The manager also told me over the phone that the employees couldn't void the transaction because there wasn't a manager there to do it. That raises serious concerns about how the store is being operated if employees are left without someone authorized to handle customer issues or refunds. Mistakes happen, but the way this situation was handled showed very little concern for the customer's time or experience. I left hungry, frustrated, and feeling like my time wasn't valued. I hope management improves its customer service and ensures employees have the support and authority needed to resolve issues promptly.

    I have no complaints about this Subway. Love the drive through option! It does take a little longer…read moreto order via drive thru at a Subway compared to another fast food franchise, but you are custom ordering a sub. Customer service is always acceptable - not bad not outstanding. I have never waited a crazy long time, my sub was always made within a reasonable amount of time, and I've never had a mix-up. I don't believe I have ever been inside, so I can't speak for cleanliness or anything like that. This is my go-to Subway, thought!

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    Chipotle Mexican Grill - mexican - Updated August 2026

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