Do not visit this Chipotle. After traveling all day, I did a mobile order pickup for my family for a late dinner. It was ready promptly at my pickup time. I arrived to pick up and one of the workers handed me my order. When arriving back at the hotel, I proceeded to unbox the 4 entrees. NOT 1 of the 4 entrees was correct!!!! My kids wouldn't eat the food since every single one had spicy salsa. We had received chicken on all 4 and I had ordered and paid for steak! Reached out to customer service immediately thinking they'd make it right. I was told they were "sorry for my bad experience" but in no way could they compensate me for the dinners that were now in the garbage. They didn't even try to make it right. No coupons for a free entree. No refund or partial refund. Nothing. Do NOT visit. I will spend my money elsewhere. ETA: after reaching out to customer service again, we were compensated with 4 free entree coupons which we used for dine in. After going through the line, all 4 of our entrees were made as ordered and delicious. Thank you Chipotle for doing the right thing. read more

Chipotle Mexican Grill - Horrible customer service - Mexican Near Me - Ocean City, Maryland

The food here is excellent. Fresh, hot and well proportioned! Highly recommended. They get busy during the summer rush. Best place to eat over the winter season!! read more

This review is for the West Ocean City, MD location. This evening shortly after 5pm January 17, 2025 we entered the restaurant after driving 10 miles to eat there and sadly the place was a mess. We only had a few customers in line ahead of us. My wife went over to see what drinks were available. She came back and asked do I really want to order here tonight? Looking around in all seriousness there were zero clean tables. Even the chairs had food on them, and looking at the trash cans as we left you could see they clearly hadn't been emptied all day. There were only 3 staff members that I could see. Clearly they were under staffed for it now being the dinner hour on a Friday. I never was close enough to see if the food was even fresh and ready to be served because seeing no place to sit and eat we simply went to a neighboring place to eat. I would think management could and should do better both in staffing and seeing that the place is clean enough for people to enjoy a meal in. I should have taken picture's but I would hope my review would suffice. read more

I've been to many chipotles in my time, and this place gets a close second for the worst I've ever been to. This chipotle simply serves as a giant conglomerate to take your money on the premise that you won't be coming back (which won't matter as it's in a touristy vacation town). The food was horrible and bland, there was ginormous chunks of onion that weren't properly cut, and the employees were extremely lazy and slow. Not to mention that none of the tables were clean and every single trash can was filled to the brim with trash falling out. read more

Worst Chipotle I have ever been to. This place is disgusting. The tables are never clean, the trash cans are always full and bugs everywhere. I tried to ignore that, but the bowl I ordered had multiple hairs and was inedible. They were also somehow out of rice... at chipotle. I am sure there are multiple health code violations. I will never return. read more

The Chipotle on Golf House Road in Ocean City Md shud be closed by Health Department.Floors, counter tops full of trash & food.One staffer who was serving and cooking stayed on cell phone even after customers complained.I have NEVER seen a Chipotle as unsanitary as this one. I plan to report this location to the Health Department. read more

I have never seen such filth. Not sure how the health department allows this store to remain open. The line was out the door, not one table inside or out was clean enough to use. They were all empty. Yes I understand that it was busy with summer vacationers, however the filth did not accumulate over the last couple of hours. I do give the servers credit, they were able to fill orders with a smile despite the chaos. read more

Chipotle Mexican Grill - Garbage cans overflowing. - Mexican Near Me - Ocean City, Maryland

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very rude dint give me right portions i paid $2 for queso and there was not a lot in there and you couldn't even see it

On our way to Berlin, we stooped by Chipotle to enjoy their lime chicken and rice, with corn added. Delicious and filling. Easy ordering and clean inside. read more

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Best service I've ever had at a fast food restaurant. Visiting Ocean City during the off-season and didn't expect much but what I got was WAAAY better. The usual order but my on-the-spectrum toddler was overstimulated, an angel of an employee who sympathized because she has 6 children of her own recognized this and gave him a clementine in a sauce container. She said that it was bright so physically appealing but it also doubled as a noisemaker therefore satisfying his need to make some kind of audio chaos. It was perfect, he played with it during the whole meal as he ate & in the end he ate the clementine. I get a bowl w/ rice, chicken, cheese and guacamole, my wife gets the same and my guy gets the children's meal. It's off-season so the parking was plentiful and the wait was non-existent. It was everything I've come to expect from Chipotle in terms of food but the service made my night. Five stars is the least I could do. Whoever she is got my thanks and got this positive review. read more

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Really bad experience. The person making my bowl dumped two full scoops of hot salsa on it and was about add a third before I asked them to please not add more. It literally started to slosh out of the side of the bowl, they had to get a new lid although it kept leaking out still. I don't know if the person was new and in training but that doesn't change the fact that my bowl was inedible. Will not be back. read more

Server did not want to answer any questions about the menu. Nobody behind me in line but rush, rush. Bad ambiance, the staff has no grasp on the meaning of customer service and how it impacts the restaurants business or their tips. read more

Standard Chipotle experience really - at this point it would take a serious issue or poor experience to warrant a 3 or under review. Stopped in for lunch around noon on a Friday where there was a small crowd of the usual customers that come into chipotle and order their usual spread. I have booked this down to a science with reviewing Chipotle's: 1.) PORTION - I have been to these where I left just as hungry as when I stepped foot in the door, and I have left some where I almost (almost) couldn't finish. When spooning on the protein- 1.5 spoons is the standard, I got 2 spoons. Sour cream- half a spoon is standard, I got a half. Well done overall. Also in this category can be the wrapping of the burrito. Which I will tell you, is the biggest variable of a burrito. On this trip I gotta softball instead of a burrito. Tough. Just got a fork and knife and ate it. 2.) CLEANLINESS - Place was clean. Seemed like they do a good job of taking care of things. Floors were swept, table tops wiped. Etc. 3.) SERVICE - Along with portion, the employees were friendly and personable. Was a fan. 4.) TASTE - things were fresh and the standard when it comes to Chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Ocean City, Maryland

Muy mal servicio , muy lentos sin higiene y mala atención , comida fría , necesita poner mas atención el gerente , solo está de adorno

My wife and I went in the restaurant only to find that there was not one clean table. trash on tables and floors. three employees standing behind the counter like there was nothing to do. it was disgusting. we took our business next door to Chick-fil-A. they were extremely busy but everything was clean. read more

I went today and me and friends got a burrito and they packed it so full it wouldn't shut but we all ordered steak and it taste like fish 20 dollars for a burrito and a drink outrageous what is this I don't think I'll be coming back read more

I come to this chipotle at least once a week and am extremely disappointed every time. I often get a steak bowl which, sometimes has a strip or two of fat. But this time as pictured below almost every piece of steak was unable to be eaten because of it being purely fat. The staff is always kind which is the only reason I'm giving two stars. They really need to pay attention to the quality of food. Not to mention the overflow of trash right by the front door. read more

Chipotle Mexican Grill - Overflowing trash - Mexican Near Me - Ocean City, Maryland

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I Couldn't believe how filthy this Chipotle is food crumbs on the table, chairs, and floors I'm surprised the Health Dept hasn't fined them.

el precio por la comida es excesivamente caro definitivamente no volveré a comprar comida en este lugar aparte de eso los vegetales siempre están marchitos. read more

We have ordered through Uber Eats three times now (I know.. should have learned our lesson). Everytime it has been missing items or just wrong. Called to complain today because everything was wrong and mixed up. They asked us to bring them in and show them. Ummm. Ordered Uber Eats for a reason. Sadly will not return. They gave us a credit for one of the wrong items (the cheapest one), but not the other two. read more

Updating review and changing to one star because in addition to the below, dinner seems to have given me food poisoning. Not an uncommon problem with Chipotle, but the first time it's happened to me. Chipotle is generally a decent option on travel so I stopped here. Never before have I had such skimpy portions. I should have known something was up when the three people in front of me all asked for extra cheese. When I asked for an extra scoop of salsa it was put in a container and I was billed for it. Salsa isn't even a critical / more expensive item that's tracked! When I asked for extra cheese I was asked if I wanted to double it (fyi, apparently that means they give you more and they charge you). No, I don't want double. I want the amount that I'm normally given at Chipotle. The same thing happened with the guacamole. If I'm going to spend $17 on a meal, there are much, much better places to go than Chipotle. No comment on whether they skimp on the meat since I don't eat it. read more

This store was poorly functioning despite being fully staffed. The portions given were pathetic. I had asked for extra chicken and was given a scoop with 4 pieces of chicken. My burrito was carelessly wrapped and fell apart on the way home, so I had to learn how to wrap it on my own. My bag of chips had a huge hole in he bottom that spilled everywhere in my room. Disappointed. read more

Horrible service. We came in around 8:50 and the sign said they close at 10. They locked the doors after we walked in. Not even 9pm! And then while others were trying to open the doors, one of their staff members or the manager literally screamed at the top of their lungs " WE'RE CLOSED", he said it so loud and with such anger and stomped his way to the door. There were children sitting feet away from him. When we got up to order, they were out of every meat, rice, and most toppings. Most rude employees I've ever dealt with at a chipotle. Save your time, and go somewhere else. read more

Never order through DoorDash. They will forget items or give you the whole wrong order. Not sure if this is a management issue or lack of training but it needs to be resolved. Just awful. read more

We stopped in for a quick dinner while vacationing.. disgusting & every single worker we interacted with was rude. The place has food & trash all over the floor and tables. Every trash can was overfilled. No ice in the drink machine and soda was spilt all over the counter. The first worker making our food was very snappy and kept loudly asking when she could go home. The second worker wasn't too bad but definitely didn't want to be there. The cashier was extremely rude to the two men in front us and acted like it was going to kill her to get the chips I had asked for. We won't be returning. read more

I had placed a group order here and I am very dissapointed after spending so much money. We ordered a few burritos with cokes and chips and queso. The bag we received contained the burritos and chips but no drink or queso. The burritos also didn't have any queso, which was very disappointing. I don't understand how a Mexican themed restaurant, who sells a ton of queso, doesn't have any. Wether it's the ordering, stocking, or prep team, it is very unorganized if not even something as simple as cheese sauce is made for service. Very disappointed... read more

This chipotle was filthy when we visited a few days ago. Food all over the floor, trashcans were overflowing. Bathroom was a disaster. Even the parking lot had trash all over the place. Maybe they just got a huge mass of people before we arrived? Gave it 2 stars since the food seemed like your typical Chipotle food. read more

This Chipotle is awful. We gave them a second chance, which was also an epic fail! The guacamole is brown. I w ant to post a picture but that doesn't seem to be an option. Now it's apparent why this location is never busy. we will try the other location in OC. Never going back! read more

If you read any of my reviews, you'll know that I rarely give chains 4 stars. Chipotle definitely deserves it! I could not wait for this Chipotle to open. Oh, if only it was closer to my workplace. *HINT HINT CHIPOTLE PEOPLE: Bring a franchise to Berlin, pretty please! I promise to eat there often.* Anyhoo... when I went, there were a gazillion people in line, but they managed to move me in and out of there within 10-15 minutes or so. Not bad. Still, it's hard for me to make it out to the eastern end of West OC during lunch hour, I'm afraid. Why eat at Chipotle? If you've eaten there before, you know why. If not, let me tell you why it's head and shoulders above McDonalds, Arby's, Wendy's, Subway, Chick-Fil-A, Taco Bell, KFC, etc. etc. For one, it's healthy -- especially if you refrain from putting a bunch of cheese, guac, and sour cream all over everything. But even if you do, and the calorie count goes "cha-ching", your meal will still be better for you and taste better than anything you'll get at other fast food places. Chipotle also makes an effort to invest in organic and sustainable farming practices. I assure you other fast food chains care nothing for these things; watch or read "Fast Food Nation". Additionally, kudos to Chipotle for having the courage to boldly post calorie counts on the overhead menu so that everyone can make informed decisions. One caveat: if you hate cilantro, I'm afraid you will hate Chipotle. Lucky for me, I looooove cilantro! read more

They only opened a few weeks ago but they already do a brisk business. It's the typical Chipotle fare which is to say that it's a great bang for the buck! Please, don't come here. This is MY Chipotle! Get your own! read more

This chipotle isn't the greatest but it's not completely terrible. The portions aren't that big, they lack sour cream and fail to refill it after numerous hours. I understand that this is the only chipotle in Ocean City, but that shouldn't be an excuse to be stingy with the resources. People Come here because they are expecting packed bowls and burritos and are hungry, not because they want a light thing to eat. After spending my fair share at different Chipotle's I can tell you that this one is closer to the bottom end of the scale. The abomination and aberration that is on display at this establishment left me dumbfounded, thunderstruck and flabbergasted. Once my food was received and I opened it to eat it it left me in a perpetual state of displeasure. Once again this chipotle isn't bad. Just didn't meet satisfaction. read more

First to review? What an honor, even if it is just Chipotle. The newest location on Delmarva (soon to be surpassed by the Rehoboth outlets location) has a solid staff eager to please with all of the normal Chipotle fixins done right. It's got a great location, too: right across the Route 50 bridge in Seaside Village, alongside Applebees and Chick-Fil-A. At most, maybe a 7 minute drive from the beach! I went once in August and it was mobbed, then visited earlier today and it was pretty calm, yet stayed steady. I'm super happy a Chipotle is here! Just hope it can generate enough business in the off season. read more

Never seen so many people smiling on a food line. Great attitude! Food was fresh and delicious. I can't get enough of their corn, and they even gave me extra corn on the side!!! Very nice touch Happy to spend my money here. Wish it were a little less pricey, but hey, you get what you pay for! read more

What I got was a bunch of shit dumped in a bag. The tacos had rice for a filler. And my three burritos were all rolled together in one big lump..You should be embarrassed for serving this crap. And more importantly for charging people for this. MY RATING MINUS 5 STARS read more

What a welcome find in OC! After a day of walking on The Boardwalk, eating fries from Thrashers and downing Diet Coke like it's cool, it's great to find a place where I can have something vegan and healthy. If I ate another fried meal I'd make myself run a 5k. As a I expected, everything was great. I got my usual - half portion brown rice, fajita veggies, black beans, sofritas, pico, medium salsa, and guacamole. Can't go wrong here - same quality, speed of service, and cleanliness you'd expect from a Chipotle. Enjoy read more

This chipotle is the worst place to order. Once mess up my order. They couldn't follow instructions to not put corn on my burrito but keeping on doing it. So we tried the second time and boy they did the same thing. So if I were you make sure have them read it back to you literally. read more

Bathroom was messy with no toilet paper in the holder just resting on top of the rail. No lemons left in the tray. Other than that pretty standard chipotle experience Thought they went kind of light on the rice and beans but still gonna be tasty I'm sure read more

I love Chipotle & when I came to visit my friend in Ocean City, MD she n her hubby brought me here. The manager was very " Home Town Friendly" the line was fast & efficient. The steak that I had was more tender then my usual Chipotle in NJ. Coming to this Chipotle just made me feel more comfortable then the normal cafeteria line that I go to in NJ read more

This was the worse Chipotle I have ever been to. They were out of beans and steak. We had to wait while these items were heated up and cut up. The work station was disgusting with bits of food everywhere. Even while we waited for the items to be prepared the employees did not clean their station! They sat there amongat the spilled beans and meats, drops of salsas and splattered guacamole and scattered lettuce and cheese. The trash was overflowing, with containers and food on the floor. The hand sanitizer was empty and the dining room was disorganized and sloppy. read more

This spot has the hardest workers i've seen! I stopped by after work and was surprised by the business of the store. They managed to get through the line remarkably fast. I was able to get my food quickly and the staff had a good attitude. I also appreciate the use of masks and the changes they made in efforts for covid! That's rare to see nowadays. read more