Ordered tacos for pickup and the execution was rough. The tortillas weren't wrapped properly, they were just loosely folded and then smashed together in the foil, so by the time I opened it up everything had fused into one mushy pile. There was no way to eat these like actual tacos, I basically had to fork it out like a bowl. On top of that, whoever bagged the order didn't seal things properly and food had leaked out into the bottom of the bag. Ended up with a grease and rice mess in my car that I had to clean up. The ingredients themselves tasted fine, chicken, black beans, corn, cheese were all decent quality like usual. But if you're going to hand out tacos, at least wrap them so they survive the trip home. Hoping this was just an off night and not the norm, but it's frustrating to pay for tacos and get a deconstructed pile of ingredients instead. read more

I don't understand why this location has such low ratings. I love this location. They are fast and proficient. Jacob the manager is the best and really holds down the resturant! read more

This place wasn't bad, the whole drive thru part of it is not what I expected. Drive thru is for mobile pickups only. The people here were very attentive, to make sure you're in and out. I don't remember what I got, a basic steak bowl with mild salsa. I requested chips and queso as well, and the queso cup you get is far too small to enjoy the chips. I finished the queso and had half a bag of chips still remaining. And the queso was gritty in a way, like maybe it wasn't mixed properly. Not how I remember it being a year ago. The place was clean and the people were very nice. read more

Chipotle Mexican Grill - Tiny queso cup - Fast Food Near Me - Mesa, Arizona

Every time I order the steak bowl it comes with maybe 12-14 pieces of small cubed steak, but I always get about 3-4 of those 12 pieces they are hard to chew gristle pieces. You end up chewing them and spitting them out because they are just nasty. I would like to just once order this steak bowl without the gristle pieces. Service was 5 star but maybe someone should be inspecting the steak they serve before plating it in a $12 plus change meal if they are only going to give you 9 pieces that are edible. This place should have improved since my last review. Hoping management does something about quality control this time. Service and ordering were great. I even asked if I had a fork and napkins because sometimes they forget to put those in the bag but it was there this time! Props to the service window workers. Thank you read more

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My husband ordered the honey chicken bowl with extra veggies for me (takeout). The veggies were burnt. I have no idea why my husband didn't notice. At any rate whoever cooked the veggies knew that they burned them and they shouldn't have been served at all. read more

First off they didn't even wrap my burrito tightly in foil. This is how I took it out of the bag. My burrito almost fell apart because I wasn't expecting it to be half falling out of the tin foil. Then I "unwrapped it and my burrito looked like it was gripped in someone's fist. Cold, and soggy. Serious? read more

Chipotle Mexican Grill - Soggy indented burrito. Literally was cold. - Fast Food Near Me - Mesa, Arizona

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Actually getting an order right would be a great start. I have this place multiple tries ( ordered on door dash) Tonight's my last time! I ordered a barbacoa burrito bowl with extra barbacoa and my bowl came with NO MEAT! I ordered my daughter a kids quesadillas meal with a side of chips and they didn't give us any chips at all. Do not recommend won't be back. read more

Employees admitted to marking orders as completed as to avoid them being marked as late. They subsequently lost the initial order and caused a half hour delay from the initial time of ordering. They insinuated that they do this often. Waiting half an hour for a chipotle bowl is just silly. read more

There's always something missing with app orders--every single time! Getting home and realizing my orders of a double meat bowl are missing is the last straw. If you order through the app, make sure to check your bag before leaving. It's like they just can't read. I'll never be back. read more

Customer service horrible and chips were stale and some soggy! Sour cream was room temp disgusting I will never go back to that location!!!! Lobby was a mess with food on seats no tables wiped down. read more

Food was perfect and Andrew in drive thru lane is super helpful, kind, and fast. I had a great experience thanks to Andrew! Will visit again soon read more

Chipotle Mexican Grill - Fast Food Near Me - Mesa, Arizona

I Frequent this location fairly (very) often and 9/10 they are spot on. Chipotle like all fast food has a certain level of expectation in terms of service/speed, etc but IMO this location is probably the most consistent. Portions are typically good, not sure about web order but in person they are good. Service is speedy, not much else you can ask for - it's Chipotle. Only thing about this location is the parking is tight but that isn't their fault. Also will likely improve as they literally under construction on 2 of the 4 sides of this location building other businesses. Once those are done should alleviate some parking. Anyways, saw all the negative reviews and was surprised so wanted to share mine. YMMV though. read more

the chips are undercooked 9/10 times at this location. workers are pretty chill though.

I come to this chipotle just about every other day. They have plenty of employees, but usually only one person frantically trying to do orders while the line is 15 customers long. They're constantly always out of 2 or 3 things, they don't try to get you what you want, if your choice is empty you just have to wait 10 or more minutes till they eventually get to it they never try to get it to you in a timely manner. The guy who wears the black collard shirt, short brown/blonde hair (I believe a manager or team lead of sorts) is usually just watching his employees struggle while never stepping in to help) and they have a employee that looks like he's been sleeping behind the dumpster wearing a nasty backpack that's like covered in dirt walking around the kitchen clearly higher than a kite not wearing a uniform or anything with a giant green tattoo on his neck. Food is fine, they often undercook the rice so it's crunchy. I see the main manager there interviewing new employees constantly, they desperately need to find better employment.... Go to any other chipotle. read more

Was served UNCOOKED RICE in burrito bowl. Was absolutely disgusting, make sure to check if they cook their rice, it's disgusting.

This is one of those locations that will half scoop you like chicken is a rare item. I wish I could tell the CEO of Chipotle to visit this location because it would confirm what many are complaining about. If you can count the number of little chicken pieces on one hand for an expensive bowl, there is a problem. If you want a normal serving of more than 4 pieces of tiny chicken pieces, you are charged double price. It's like they get extra money for serving half portions of food. Ridiculous. Go elsewhere. read more

Just like all of the other reviews this location is disgusting. On the way home from work, stopped to get 2 chicken bowls, when we got home, the chicken was ice cold.. nothing worst than a long day and getting home to nasty ass food. Went back to get a refund of even a new bowl and the lady with purple hair, who seems to be the manager (should definitely not even be one), was disgusting the way she treated us, like if it was our fault that they gave us ice cold chicken.. Definitely getting in contact with the BBB, or someone in corporate for retraining.. seems like it's needed all around for a location that just opened. read more

Was super excited to try this new DRIVE THROUGH location! WOW it sucked! The Drive through was not working! The staff inside full of new high school kids seemed very LOST! The food was running out and it was only 7pm they had NOTHING. Since I made the drive I made it worth it and had them add whatever in my bowel. + for being new the place seemed already DIRTY in the kitchen and drink area was dirty.... Have not been back since. read more

I'm actually shocked to see such a low overall rating here. My fiancé & I used to live in Tempe and eventually stopped going to Chipotle because our bowls were so small & the meat was always burnt or undercooked or fatty. This location brought our love back to Chipotle. The workers are SO friendly (much better than the angry ASU students we use to deal with lol) and they give you SO much food every single time. Meat is always cooked perfectly, condiments always fresh. Reminds me how Chipotle was back in 2014. read more

Quality control is poor. Food taste and quality is awful compared with other Chipotle locations. The recipe is noticeably off at his new location. Large chunks of onion were overpowering and seem carelessly prepared. Onion chunks needed to be picked out just to taste the meal. The take out bag had wet rice stuck to the bottom and spilled in the car during the pick up. The overall operation seems poorly run. Excellent location for the community with a convenient drive thru. read more

worst chipotle i've ever been to. I love chipotle and I go to them everywhere, in every state. this is the only time I've been violently sick afterwards. I mobile ordered and my bowl was mostly rice anyway read more

Great new location! Love chipotle and this location is awesome. Very quick and easy, no long lines, very friendly staff. Glad younger teens in the area are getting a chance to work locally. Definitely coming back often! read more

Sadly the closest chipotle to my house and I Always have a bad experience at this location with the service and quantity of food Never giving it another shot again Yikes Get it together here! read more

8 Months Later Update: A few months back I came to this location with a co-worker despite my warning to them. Fortunately, I was wrong and that this location has had quite the improvement. Since then, I have been back countless times. This location serves a product that the CEO of chipotle themselves would be proud of. This location is why Chipotle is loved by many across the globe. Good portions, great flavor, and a staff that constantly is hard at work. This Chipotle not only has made great strides but has opened my eyes and heart to second chances, in general. Great job Turing this place around. Cudos. read more

When this place first opened, it was good! Now it's just a hot mess. They never have any pico, corn salsa etc. it's clear the workers do the bare minimum and don't make anything after 6pm. What Mexican place doesn't have salsa? The cashier made my coupon invalid since she didn't know how to use it. It's super sad since we had high hopes for this location, but it's super disappointing now. read more

Nasty! Soupy mess. Couldn't even eat my meal. I ordered sofrita and chicken bowl with rice and black beans. read more

Chipotle Mexican Grill - Chicken and sofrita bowl....? Or nasty soupy mess? Couldn't even eat - Fast Food Near Me - Mesa, Arizona

Worst location ever. The closing manager takes it upon themselves to lock the doors 15 minutes before closing time. Wasted my gas driving to a supposed to be open location. The store manager should be aware of the store operations. They are losing revenue. read more

Worst Chipotle I've been too. Gave me little portion of chicken.I ordered double chicken. I ordered fajitas online & did not receive it. Don't go to this place ! read more

Definitely one of the worst chipotle restaurants out there. First off the workers there are all rude and miserable looking. They serve the smallest quantities of food like they are giving away from their own food supply. The chicken is undercooked. The rice is hard. And once again all the workers have miserable asshole faces. Poorly trained environment at this store as they cannot wrap a small burrito without double wrapping. This store should do the community a favor and shut down. We have enough crap food in the area as it is. read more

This location really sucks. You barely get any food. Quality control sucks. That's all. It sucks. Go to a different one.

Second time Door Dash automatically directs my online orders to the Chipotle store on 9259 Ray Road in Mesa -- and second time my vegetarian burrito is cross-contaminated and contains both meat and chicken which I am SEVERELY ALLERGIC TO. THIS IS NOT ACCEPTABLE. read more

Chipotle Mexican Grill - a tortilla with chicken and vegetables - Fast Food Near Me - Mesa, Arizona

I don't frequent Chipotle and I am a firm believer that all Chipotles kind of suck. But, this one is just awful. I have been here a few times since they opened and it's been progressively worse. The wait times are ridiculous and they are likely to mess up your order. The food has been fine but this place is a mess and I don't plan on going back. Would not recommend. read more

your steak bowl needs Major improvement. Every single bite of the meat was fat and chewy. No value in this meal for the price.

Why do I keep falling for the lie that this place is open until 10:00? Every time I come in after 8:30 they greet me with the long list of things they are out of. Tonight was extra special because when we asked why they were always out of food we were told "we never are". Frustrated, we asked to talk to a manager because of the rude responses only to learn the teenager being rude to us WAS the manager. But hey... at least they had rice tonight. read more

We got two chicken bowls. Very small portion of chicken. They were out of lettuce. The teenager serving the food was just throwing it into the bowls spilling over the side. Food was cold. Charged us for tortilla on the side what used to be free. Very disappointed. Will not go back read more

Just when you thought chipotle couldn't get any worse, they opened this location. Do you want a bowl with just beans and meat and nothing else? Then you've come to the right place because that's all they ever have. No salsa, no lettuce, no rice. What is this place. Also if you have the promos on the app, they won't be able to figure out how to use them and try scanning it so you can't use it at another location either. I can't wait until this location fails and something else replaces it. Horrible service too! And it's not busy ever because it's so gross. read more

placed an order to pick up through the drive thru. after 10 minutes of waiting past my pickup time, i honked my horn and knocked on the glass.. nothing. i go inside and no customers are inside, and the employees are standing around talking. i let them know that a few of us had been waiting a long time, no apology, just asked for my name and handed me my food. i get home and open my bowl to see this... $16 for a double steak bowl and half of my ingredients are missing. read more

Chipotle Mexican Grill - a plate of food - Fast Food Near Me - Mesa, Arizona

I love this place the employees are so nice and the food is amazing for me each time. And the drive through is always appreciated as well as the speed at which they give out the food read more

First time at this location and it was wonderful! The food was fresh and delicious, the staff was very friendly and professional! One of the bed locations I've been to! read more

My husband is not a big fan of Chipotle because of the employees attitude. Today we went to this new location close to our house and we had the best experience that we never had with Chipotle. The two young men working in the front had the best attitude, respectfully and excellent customer services in general. Forgot to ask their names. read more