Bad costumer service. The cashier had a bad attitude and threw the bowl lid when I needed more lettuce in my food.

The manager told me you couldn't have a specific item on your burrito unless you order online. I then went online and the item wasn't available. I showed her and asked for her to honor what she said and out it on. She said she can't. I said but you are the manager. So whomever trained her or taught her were idiots. Or she is just an idiot. Guessing this is why they have 3 stars on Yelp. read more

Why has this chain slipped so much? One person working the register and trying to clean tables. Two employees sitting at tables listening to headphones. Probably on break. Two more behind counter hanging. Out of cheese and salad vinaigrette. Barbacoa was swimming in grease which spread over my bowl. Asked for a little red salsa got a big spoonful. Chips stale. For 12$ there has to be better. read more

They skimp on the meat and force you to pay for extra meat at a crazy ridiculous surcharge. Whoever owns this location is scamming locals for sure. read more

This place was filthy and it took 10 minutes to bring steak so line were formed. The store"s floor and overall appearance was dirty . Food dry and overcooked chicken and steak . WORST Chipotle I have ever been . read more

I don't normally write Yelp reviews but considering I go to chipotle almost everyday and this lady gave me the worst service I figured I would. From the second I walked In there she gave me attitude and tried arguing with me that I couldn't get something that I literally get every single time I go to chipotle lol. I've never had such terrible service here and not to mention none of the meat was stocked. Everyone else gave great service but that lady needs some help! read more

They wrote on our burrito..... How does that even happen? Even if it were a mistake, they did not ackowledge it and still allowed us to take this home. Not the friendliest staff and, by the looks of it, they're also quite lazy. How unfortunate. read more

Chipotle Mexican Grill - Uh... They wrote on the burrito instead of the foil. Even if it were a mistake, they didn't acknowledge it and still let us take this home. - Fast Food Near Me - Estero, Florida

This location is terrible. I've been going periodically the last two years and have never had a good experience. I've finally had enough. Asking for light/extra of anything online is never fulfilled. The burritos are very poorly wrapped. And the food is over seasoned and too salty. In desperate need of new management. read more

Order food online and sit outside please while we make other customers food inside. And then online ordering isn't available. Love it chipotle read more

Been going for years to this location and to general chipotle for much longer. I usually get a lot on my burritos and they are generally decent size. Recently I went in and got a burrito from an online order that was barley bigger than my palm, and when I confronted the staff they looked me straight in the face and told me that's the potion sizes that are normal and my joke of a burrito was the norm. And they wouldn't give my money back when I refused the food saying I had to go through their garbage online system to get it fixed. Go to a different location if you must avoid but avoid them.. one really bad experience is enough for me, and my other times have just been adequate read more

The staff at this location are truly top notch caring gentlemen! I took my mom and dad to this location the other day, and neither of them had ever been to a Chipotle before. The food assemblers enthusiastically explained every option to my folks and answered every question with a true interest to inform the customer! I was beyond impressed. The decor inside is a hip modern-lodge style, providing for a relaxing "fast-casual" meal we all enjoyed. The 1.95 charge for the guacamole was worth it, and the vegetarian sofritas topping was delicious. The only con in the whole experience was the artic temps inside the dining area--and I miss my cilantro! read more

I love Chipotle. The food is usually always great. The employees though that my daughter and I interacted with were not so great. Expressionless, no greeting and when I asked for three meats and got about 1 1/2 and said something about it, my daughter said the employee rolled their eyes at me!( I did not witness that) But what really makes this a two star is... Symptoms of Clostridium perfringens... Yea... Its happened about 3-4 times in the past, always Chipotle (not this location) And it just sucks. So my daughter and I both have had symptoms and upset stomachs since eating there unfortunately . read more

Horrible customer service and horrible team communication. One worker was yelling at another because of miscommunication. Was refused more rice because they didn't have any extra prepared. Also was charged for extra beans and sofritas when they barely put extra on. Go support somewhere other than this place. Even tried talking to the "manager" on duty and didn't do anything to compensate the horrible customer service. read more

The worst experience in long time. I wasn't super hungry so I ordered a cheese quesadilla, was told it doesn't come with anything which is weird because the menu says it comes with chips and milk or juice for $4. Figure just the quesadilla would be less money so fine. Then I see that it rings up a $7.90. Literally a flour shell and some cheese. That can't be right. Asked and was told that the $4 one is a kids quesadilla. There is no other quesadilla on the menu so why would it be assumed I wanted something that wasn't on the menu. Misunderstandings happen, but the response wasn't an apology, it wasn't an offer to make it right. The girl tossed the quesadilla on the trash and told me that its my fault because I didn't specify that I wanted a "kids cheese quesadilla". There is literally only one quesadilla on the menu. The manager didn't apologize either, she said the menu was stupid. Terrible customer service. I don't need drama with my food. read more

Had a bad experience with their catering. Employees and the manager were not helpful. Take your catering needs elsewhere.

I eat at chipotle almost every day. This location at chipotle is charging tortillas on the side as extra, also the portions for protein for very small compared to the locations I'm used to. When I told the employee (a shorter Hispanic woman) that I respectfully felt that she had given me a small portion of chicken, she was rude and short with me. I had a bad experience and will avoid coming here again. read more

I have been to many Chipotle' locations, but I have been frequenting this one as of late as it is a quick, easy, and relatively healthy meal while on the road for business. Interior - what you would expect from any Chipotle'. The interior was very clean and trendy. Especially impressed as the lunch rush had just ended and all areas were clean. Staff - the staff was very courteous and friendly. I made an error on my end while ordering and the employee assisting me made no fuss or big deal about it. Everyone looked like they were having fun and that they got along with one another. Food - I ordered a bowl. The bowl consisted of lettuce, chicken, fajita mix, cheese, medium salsa, guacamole, and sour cream. The chicken was seasoned perfectly. Pricing - No tricks here, my colleagues and I were and out of here within 30 minutes. I spent under $9 and left extremely satisfied. I am sure I will be back at this Chipotle' again. read more

I am a repeat, ongoing chipotle customer and LOVE chipotle. This particular store is TERRIBLE. The amount of food for catering does not come close to providing the said amount. Other chipotle stores provide an adequate catering amount which creates a happy get together with family and friends. This Chipotle should be RED FLAGGED because they clearly do not follow corporate standards and seem to not even care as evidence by there terrible customer service. I am reporting this store to corporate. read more

If I could give it no stars, I would. I will never be back here. I literally only ordered rice and chicken. I had to wait for the chicken because they ran out. Then theh got my order WRONG! read more

Great patio to enjoy your classic chipotle burrito bowl or tacos outdoors. Barbacoa here was extra spicy (which we loved.) But not for the faint of heart! Service was super friendly and quick. Loved it. read more

Chipotle Mexican Grill - Fast Food Near Me - Estero, Florida

Haven't eaten Chipotle in years. Order ahead. Arrive on time. Restaurant not very busy. Wait 20 minutes while periodically being asked if I'm the web order and watch walk-ins get served. Keep being given extra drink cups by a different employee each time with random sizes. A burrito is made, but old tortilla is discarded with some of the toppings, and most contents dumped into a new tortilla. Why not remake it? Burrito is bagged. More stuff is being put in the bag. Keep waiting. Five minutes later bag handed to me. Tell cashier I'm not sure I want it. Manager comps meal, but it takes another five minutes. I note the misery on the faces of the employees. Take food home. The tacos are wrong, there's no dressing on the salad, and the burrito tastes weird due to the rewrapping which removed most of the sour cream, cheese, and milder sauces. Everything is cold. Family unhappy with the quasi-random order, but free is free. Eat my odd burrito concerned with the sustainability of this business model. Food: 1/5 Experience: 2/5 (the drink situation was funny) Price: 5/5 read more

I have recently become a fan of Restaurant: Impossible with Chef Robert Irvine. Well, we went to this Chipotle because Zoey's was closed next door. The food was not even lukewarm. Went to sit on stools by window and oh boy. Dead flies, insects. I looked up at the hanging lights and about 1/2" dust on cords hanging down . . . right over where we eat. Floors were filthy. So disappointing and will never eat there again. read more

Worst chipotle I've ever been to. Service is god awful. Very skimpy on their portions. People are working in slow motion. Do not recommend.

Terrible experience. Steam table wasn't being used. Everything that went into the bowl was cold except the meat. Beans were half cooked. The peppers and onions were not cooked. Bought chips and queso. Queso was cold. Chips were soaked with grease. Never again for this Chipotle. read more

Words can not describe how bad the management at this location is... I sometimes have to have dinner late due to work and chipotle is my usual 1st choice but do not bother going in anytime past 8. Now i know that is close to closing time but the lack of customer care and hospitality is ridiculous. They never have guac past this time nor all the choices they have. I used to work for the food industry in the past and management would not let employees to early clean to offer the full experience to customers at anytime. The employees are not at fault but the managers are. Tonight there was a manager on duty at 9pm and he had no problem tell me they're out of guac and corn an hour before closing time like usual, not only that he did not have an apron on and the workers around him were using food utensils without gloves. And i'm fully aware that they close at 10 but if i'm going to pay $13+ for food i would expect to get what i'm paying for. So mangers of chipotle in estero if you see this please take notes and do what you're supposed to do and teach your employees how to properly prepare for the night instead of instead of letting lazy habits to continue. I would suggest prepping more for the night shift and learning proper food safety. Florida Food and Health will be contacted for this lack of food safety... read more

I've given Chipotle at the University [Gulfcoast Town Center] in Estero two tries and will NEVER go back. It was filthy inside and outside dining area. It was mid-day with a small line And a large staff standing around. Every single table was dirty inside. No one was wiping the tables down as people were finishing their meals. So we went outside to eat and all of those tables were dirty as well. We even mentioned to the staff that every table was dirty with no action taken on their part. Outside, we wiped down our own table before sitting down. The trash bin was overflowing with birds dragging out the overflow food. Totally disgusting. At the filling area, there were two forks to choose from, no lids for the drinks, and the counter needed cleaned. My dinner partner ordered the pork and she received a bowl full of pure fat and gristle that was not eatable. She returned to the counter for a pork exchange and did not even get an apology. We figured the manager was absent this day because of lack of action in keeping the place clean, especially with Covid still going on. But I will never, ever give them another chance to make up for their lack of cleanliness. Never. I would suggest you go to another Chipotle location, or even another chain, for lunch. read more

Terrible! My husband and I both got food poisoning 2 different times after eating here!!! We both got chicken bowls. The lettuce was wilted and slimy. Never again!! read more

employees are goofing around, having no care in the world about the customer and the "manager on duty" was rude to me. also over charged me. super small portions, when wanting more rice, he said i had to pay for 2 extra sides of rice. come on man, it's rice. the grand total for my bowl was 16$ and i didn't even get a meat. never coming back to this one. read more

Best chipotle ever!!! Super friendly and always take care of you. Always freshest! Just left here with dinner and couldn't be happier with the experience. read more

I don't usually review fast food, but Nick went out of his way to make sure everything was perfect. Very well run Chipotle

The staff at this Chipotle have incredible energy and smiles abound! The food - just as important - is on par with any other Chipotle despite their short time being open. One thing you will also notice here is the cleanliness of the line and the employees attention to detail. I overheard a manager training her employee this morning and it made me want to jump back there and learn! Keep up the awesome work!! :) read more

I am a frequent customer of Chipotle and out of all of the locations in the Fort Myers/Estero/Bonita area, this is the best. Larger portions than most chipotles (where it feels like you're getting robbed!), helpful and cheerful employees (aka don't make faces at asking for extra this or tortillas on the side), and lastly the food always tastes fresh and flavorful. Overall great franchise. read more

I love Chipotle, and especially the chips. The manager at this location needs to actually sample them occasionally to ensure they are edible. Today, the ones I purchased at 11:30am were not edible. Fail. read more

Best chipotle ever! Treated us like royalty and loaded our bowls with all the freshest food. They let us try the chips to make sure they were to our liking. read more

I love this Chipotle! The staff is super friendly and helpful. I ordered a Burrito Box on later notice then they typically allow, but because it was for a slow day the put the order through. I spoke with the manager, Brian, and he was great! When I went to pick up my order I was about 10 minutes early, so I didn't expect them to be finished. Brian told me they were finishing up and offered me a drink and chips while I waited, which I thought was so nice since I was early. Once it was ready he reviewed everything with me and offered to help me to my car. I really appreciated his initiative to ask me if I needed help, instead of waiting for me to ask. I would really recommend this location any day! read more