I've been going to this location on an almost weekly basis for five years. This location has never had great customer service, but it never bothered me too much because I mostly just care about the food. But the last few times I've come here, the customer service has been absolutely horrible. So bad that even I might have to stop coming here. The kids that work here are so rude and unprofessional. Just a couple of weeks ago, I saw a guy go up to the counter and complain that the chicken was too spicy. He wasn't yelling or anything like that; he was being nice about it. Just saying that he couldn't eat the chicken because it was too spicy. One of the girls behind the counter laughed and said, "This n*gga really gonna come to Chipotle and complain about the spice!" She said it right in front of his face. She didn't even say it quietly, she said it right out loud where everyone can hear it. I couldn't believe she said that. Fortunately, one of the guys behind the counter apologized to the customer for the chicken being too spicy and he got him some steak instead. Like I said, I've been coming here for years and I've never seen this kind of unprofessionalism from the Branford Chipotle until very recently. I don't know if I will be able to keep coming here. read more

Burrito was good but... the place is filthy, the men's room skank of urine. No napkins in the dispenser. Food all over the floor. Six people behind the counter. Yikes!!!!!! read more

Filthy store, makes me wonder about the food! As soon as I walked in, I noticed how dirty the store was the windows at the service area. The area around the food in the back didn't look too pleasant either not to mention the Windows in the eating area and the tables and floors, I will not be coming back management needs to be a little more concerned about that particular store read more

Should be zero stars fucking awful. Kid asking for all customers to pay cash for tips and taking 30 mins to make one customers order while a line is waiting I got in there at 955 left at 1035 with two people in front of me. This place every time I go is ran by a bunch of kids. Super unprofessional. Very uncomfortable. read more

I came in here the other night to buy gift certificates. The place was filthy, food all over their counter, food on the floor in the dining area, that I almost slipped on. If I was buying food, I would of just walked out. When I got home, after some struggle, contacted the supervisor. I explained what I observed. I have eaten here many time, but not in a while. read more

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I placed my order through GrubHub. This was my first, and last time doing so. The employees are young, and don't care about the quality of their work. My order was specific, and they messed up royaly. One of two burritos was correct. The Barbacoa was correct, the Carnitas didn't have any chicken, pork at all. It was just beans and rice! This was for dinner. After I contacted GrubHub on their chat, they refunded part of the order. It's sad how the lack luster quality will be their downfall. I told them to fire employees if they want to stay in business. They were cleaning up when I got there, and I believe they shoveled remnants, scraps into the burrito hoping that I would be unaware of what they did. They should never disrespect a paying customer, who keeps them in business and pays their wages. I will have second thoughts next time that I want Mexican food. I will use local from now on. Quality, better service, and you get what you pay for. I suggest The Branford Chimichanga at Guacamole's Mexican Cuisine. read more

I've been to the Brantford chipotle several times and it always looks like there's been a food fight inside. The tables are dirty. The floor is dirty every surface where customers touch is full of smears and chunks of food. Today I stopped in for a late lunch I was the only person in line. The one person making items was helping someone ahead of me. So one of the many other workers came to the counter, put on plastic gloves and and struck up a conversation with another worker who was about to eat lunch. So ignoring me, he started making a meal for his coworker. I asked him if I was invisible. He said no I'm just getting something for my friend. So I said that I must be invisible and walked out. I do enjoy the food at chipotle, but I won't put up with the filthy store and being ignored. Never going there again. So an answer to the question what could be improved, absolutely everything. read more

Food is good, but the place is very dirty, they need to keep the dining area and doors clean.

THIS PLACE IS AMAZING I DO NOT UNDERSTAND THE 1.8 STARS ON THIS PLACE. people are so nice. and they give huge portions. I get a white rice chicken and steak bowl with fajita veggies, black beans, and lettuce i've been going to this place for two years and it's still amazing. It is messy on the table, but that doesn't stop me from loving the food. The adobo ranch is so good and I asked the cashier when the next seasonal meat is gonna drop and he was nice enough to tell me. Their chips and guac is great and the guacamole is very fresh read more

Chipotle Mexican Grill - Bowl with white rice, honey, chicken steak, fajita veggies, black beans, lettuce and chips and guacamole - Mexican Near Me - Branford, Connecticut

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Rice crunchy and undercooked as a mf. Chicken burnt as a mf. Shits so ass and they be hiring anyone

i've never been to a restaurant with more idiotic people behind the counter in my life. These people are the bottom of the barrel employees and I don't even think McDonald's would hire them. The chicken is always burner in their rice is undercooked shut down shut this place down immediately I would rather have another Dunkin' Donuts or a subway in its place. This place is a piece of garbage and a disgrace to the chipotle chain. read more

This location never opens on time. I've been locked outside after pre ordering at all hours of the day. It's strange that it's happened 3 different times and the employees just give you a dirty look while you're trying to get in. This was at 11am once and twice in the afternoon. Further the portions are not consistent, burritos are wet and ripped every time despite their size or ingredients (I've tried to alter my order to stop it from happening). Overall really disappointing for the price. read more

Hey corporate, send someone down for a surprise visit - that would be fun This location is consistently understaffed and dirty. Whoever manages this place should probably hang em up. Online orders take 15+ minutes past the due time, every time as well. Check out the pictures and play "spot a clean table". As the other reviews say - doesn't matter what time you come in, they identify as a dumpster read more

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The worst experience to date. My order was placed at 6:20pm and stated as ready for pick up at said time. We were early 6:18pm and the order was not ready until 6:50pm. Over a half hour wait and one burrito was missing protein. Save yourself the trip and dont waste your time or money. read more

Nirvan is my favorite employee at Chipotle because he gave me a million dollars from the register

I frequent the Branford Chipotle a lot and I have to give credit where credit is due. My rice bowl tonight was delicious! The food was actually warm and the portion was generous. The crew working was friendly and swift moving customers down the line. Nice job! :) read more

Went it today, raw rice it has a noticeable crunch to it, and there was way too much lime in it. read more

Chipotle Mexican Grill - Raw rice - Mexican Near Me - Branford, Connecticut

What a joke. Wait in line for 15 min then told no rice or steak or chicken for 10 to 15 min. not to mention it's filthy inside.

They are always out of food items. The line is covered in food from previous orders. And it's dirty. No one goes around and cleans up the tables and especially the area by the soda machine. read more

Good was good. 1 kid in back and 1 in front working their butts off! Place had a line, tables were dirty, and manager was in the corner on his phone! read more

Chipotle Mexican Grill - Dirty tables and floor - Mexican Near Me - Branford, Connecticut

I don't EVER leave reviews but if i could give 0 stars i would, walked in with only two people sitting and no one waiting in line. every single table had food on it, including the floor. all the specialty lemonades were out, including the Minute Maid lemonade. utensils grabbed from a cardboard box. just gross. rice was dry, the meat was skimped. the cleanliness inside made me not want to eat my food and lost my appetit. threw away $20. read more

Chipotle Mexican Grill - Grab your own utensils from this box.. - Mexican Near Me - Branford, Connecticut

I am so disappointed the guy who made my burrito was a fool he broke the tortilla and spilled me and my friend's burrito not once not twice but three times. That's not only it do you have any idea how nasty it was the chicken was so salty I literally gaged oh yes let's take a sip of my drink to wash it down and what do you know the fountain sprite is water maybe a different drink but no they all tasted like sparkling water I am so disappointed with the service I received not to mention the guy took 45 minutes to make 3 burritos I came to chipotle for authentic Mexican food and left with high blood pressure kidney disease and no friends I hope your happy read more

This location needs to be investigated by corporate. Filthy, dark, inefficient, and out of every food item. A horrible look for Chipotle brand read more

Severely understaffed causing employee negligence and serving raw chicken to customers with 0 sincereness for a resolution.

My husband is on a specific diet so he goes to Chipotle about 5-6 times per week. Each time he goes the amount he requested (double meat & veggies) of food either they never have what he wants or they always just give him the smallest portion. Well today I went with him at 7pm, this location closes at 10pm! They had no barbacoa, steak was dry, I had to ask them to refill the chicken as it only had a few pieces in it. They had about 4-5 employees and it was not busy. They had no corn of mild sauce for the rest of the night. He area where the food is kept was messy. The employee looked like he did not want to work and cared less of the service he provided. At check out the cashier didn't even listen to what I was asking for and just rushed me to pay. Again if it was 9/930 pm I understand why your tray would be close to being empty but not when you still have 3 hours left. The kitchen manager needs to step up and pay attention to what needs refill. I am highly upset and disappointed. I was going to take pictures of how dirty the food area was but I didn't want to get confrontational. read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Branford, Connecticut

The Branford Chipotle has got to be the worst I've ever been to. When you order online, the order is never ready when the app says it is. I recently had an order in which the pork carnitas tacos were full of large pieces of fat. I couldn't eat them because they were so disgusting. My daughter's Barbados bowl was missing all of the toppings we ordered but they put on a topping she didn't order which she doesn't like. The kids crispy tacos were soft shell instead. I submitted a complaint to the Chipotle website and they offered me BOGO coupons. I told them I didn't want them because I don't plan on going back there in the next 30 days and wanted a refund. They said they wouldn't refund and offered different coupons, still good for 30 days. Terrible customer service. Will never go to any Chipotle ever!! read more

I write the this review standing in line. the same line I have been stood in for 25 minutes. I'm still likely another 10/15 mins way from service. Chipotle, hire more staff!! Somehow, despite the line going past the entrance and around a corner, we have one person working the food line, a girl doing what seems like nothing stood in the kitchen, (now she's disappeared) a clearly stoned guy with a ginger beard that has no idea what he's doing on the register, and one small kid working his ass off. Looks like one kid doing the business and the rest could care less. It's not the staffs fault if they don't have enough help, I blame Chipotle mainly. But there is still a distinct lack of giving a shit going on with most of the staff. read more

This was the first time I've ever been to any Chipotle restaurant. I had no idea what to expect, but I'd been on the Chipotle website to search their vegan options and I knew I wanted the sofritas burrito. They loaded my burrito up with sofritas, cilantro lime rice, black beans, fajita veggies, and guacamole. I was pretty shocked when my total for one burrito came to $10.79. I took my food to go. On my drive home, I thought the taste of that burrito better be AMAZING to justify $10.79. Well, the burrito was pretty amazing, I have to say. I make a lot of different burritos at home but never have I made any as good as the sofritas burrito from Chipotle. Flavor of the food - 5 stars. Everything else, meh. I'll continue to make burritos at home. I can make like 16 burritos at home for the price of one at Chipotle. On the other hand, next time I'm in a pinch and I have to buy a quick lunch, the vegan sofritas burrito from Chipotle will be at the top of my list. read more

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Besides the food being consistent with every other Chipotle, not sure which is worse, the service or the overall cleanliness. One would think with the revenue they generate they would hire someone to wipe the tables and wash the floors. It's filthy no matter what time of day you go in. And if you have ten customers in line, breakup the huddle and help the one person putt the orders together. read more

They never have enough staff had fundraiser with no extra staff how dumb. It's bad normally but who is that stupid not to add extra staff

Stopped here on a drive and was planning to eat a quick bite. Rice was not cooked. Asked for rice to be replaced, and it was still not cooked! Like total raw, avoid. read more

5/6/2023 DO NOT GO HERE Food was the worst I have ever had. Corn was frozen, meat and rice were dry. Water was room temperature. Service was mid at best. Made me think I was eating actual grass off the ground for a second. Absolutely terrible. There is another chipotle close to here, go there! The guy was sweating making my food, (which is gross) but it seemed like there was no actual work going into it. DONT GO HERE read more

Went there this Saturday Got a vegetable bowl didnt seem clean in there My cold food was warm And warm food cold and i woke 7 hours later with stomach pains and other issues lasted all weekend . (This was just after electricity came Back so wonder if they should have thrown out some things rather than serve Them?) Anyway now afraid to go there again read more

If I could leave a zero star I would , so I went into here last night because I wanted a bowl I've been to other chipolte restaurants before , napkins and food all over the tables and floor line out the door I was like I'm here let me just try . I ordered a chicken bowl but low and behold out of chicken , then out of steak , I had to get the brisket which was actually very good I asked to pay for double meat which was a joke they charged me for two complete bowl and the amount of meat was not extra at all but ok , the service was slow with 12 people lined up you would think someone else would help the worker preparing food but nope . I sat down to eat I had to clean the table myself with my hand because you didn't have any napkins and the idea of putting forks out was just tossing the entire box on the counter ! Do any of the workers have any pride where they work . I'm completely disappointed in this interaction I doubt if I'll be ever coming back to this location ! read more

No wifi - I go to restaurants like this to work during lunch. That means I need WiFi for my laptop. I was surprised that such a "modern" place doesn't have Wi-Fi. Not only that, but the AT&T cellular reception there is almost nonexistent so I couldn't use the hotspot on my phone. Although the food was good, because I can't work there at lunch I won't be going back, at least when I need to do work. read more

I left this review on Google and now I'm going to leave it here as well. This specific location consistently skimps on ingredients and "forgets" to give you your entire order. They've done this numerous times before with my pick-up orders, but at this point I need to call it out because it's ridiculous. This time they honestly had no excuse because there was no foot traffic since they had just opened the doors a few mins prior. I ordered extra cheese, tomatillo salsa and used the double protein promo they have going on, and what I got was a sprinkle of cheese, a regular portion of chicken and a dry bowl because they forgot the salsa. If I'm paying for it or have a promo for it, I fully expect my bowl to include everything I've asked for. Shouldn't be that hard. So now I'll start driving out of the way to go to a different chipotle further out. Come on, guys. Do better. read more

This chipotle continues to disappoint. They are always out of stock of basic toppings and the staff is impolite and disorganized. On multiple occasions they have been out of veggies, and as someone who does not get meat in their entrees, this is very disappointing. Today they were out of veggies, certain salsas and guacamole. In addition, they are inconsistent with their proportions and as for to go orders, I have been given the wrong meal and have had ingredients missing from my bowl without being informed. As a chipotle lover, this makes me not want to return. read more

This is not so much of a review of Chipotle as it is a review of Steve. I come here every now and then on my lunch break. I'm a pioneer in the automotive industry. A lot to keep hush hush. No big deal. Anyway, I walked into the place and I was greeted by someone I would later find out was a blessing from the heavens above. Now my usual order is a bowl with double chicken. Most of the time I get 1.5x the chicken. Not today. Steve gave me two absolute unit servings of chicken. My eyes began to tear as I had never seen anything so beautiful. Next I asked for extra sour cream. Again, I'm used to the littlest bit more. But would Steve do that to me? Absofuckinglutely not. My boy might has well have poured half the container into my bowl. And if you know well, I'm a dirty little whore for sour cream. After all the ingredients were added, Steve could barely fit the lid on this masterpiece of a bowl he sculpted. I cried my eyes out after eating because I knew I would never have a meal as masterfully prepared as this one was. Listen to me close Chipotle, you must protect Steve at all costs. I would give my life for him at this point. If he's not the executive general manager in the next 6 months I will have protests outside the establishment. Most likely there will be arrests, but enough about that. Steve, you are a hero to those with no hope. A beacon of light for those with nothing in their stomach. A prophet for those who don't live near a Moe's. Thank you Steve. Thank you. Napkin quality was okay. read more

I go here every week with my family. Today i ordered online and by the time i got my food it was cold, and the bowl my food was in was falling apart from how soggy it was. when i opened my bowl it was entirely liquid: sour cream, hot sauce, guacamole. there appeared to be half a scoop of rice and a quarter scoop of beans. items that were listed in my bowl weren't actually in it. once i got home i microwaved my food in attempt to reheat it and got myself a spoon because i was unable to use a fork. read more

First time we've ever been to a Chipotle chain restaurant. We both got burrito bowls and thought they were great! Food tasted so fresh. I got the carnitas and my husband got the chicken. Protein was moist & flavorful. We topped our bowls with pico de gallo, queso sauce, beans, guacamole, sour cream, & corn salsa. Servers were friendly & wait wasn't long. Inside furniture was terribly uncomfortable! Super hard chairs, like from classrooms! Awful. We would eat here again but definitely take it to go because unfortunately it's just THAT uncomfortable to sit there. read more