It is not often that l get inspired to write a review on a fast food restaurant chain. I mean you've experienced one....you've experienced them all. And by far, to qualify this review, I am not a Chipotle fan. I only go to one out of convenience or if there's nothing else semi-healthy around that is quick to grab. It is a very infrequent choice because of my experience of observing the mishandling of food, skimpy portions/servings, or poor customer service. And, this location was no exception. I normally would avoid this location due to similar issues--the lack of customer service, skimpy portions, and overall taste of the food. Also, another issue encoutered more than once....STALE CHIPS!...that taste like they were made a week prior!! A HUGE....NO BEUNO!! But this time around, I must say this particular Chipotle location has stepped their game! As soon I walked in, I was greeted by members on the team. This is something I hadn't experience before. As I was deciding on what I want to order, I couldn't help but notice how fresh everything looked. The ingredients, toppings and meats were all calling me. If it wasn't for the glass wall, separating me and the food, I would have just started grabbed a fork and started eating directly from the serving bins because everything looked just that good! During this visit, I had a half steak and chicken salad bowl that was perfect. Perfect both in portions and flavor. The meats were so tender and juicy. The lettuce was crisp and crunchy. I can actually taste spices on the meats and more importantly, the main ingredient which is the name of this place....the "Chipotle" pepper, smoky flavah was all up in my bowl. In addition and to my surprise, as the my salad bowl was being prepped, I also couldn't help to notice how generous they were with the servings. There was enough for me and some to share for sure. I think this place has been listening to the complaints of the past, customer feedback and making corrections. I can see the difference since the last time I've been to this location. Kudos to the management and team members here at this location. My entire experience from beginning to end was nothing but fantastic! Not to mention, my food was delicious, so fresh and I devoured it all the minute I sat down back in my office. Glad to see this loction stepping things up a bit because it is the closest location near the J-O-B and was disappointing that I would often avoid it due to poor service/food. I have now been redeemed. Thanks for renewing my interest to start coming back here again. Great experience at this location and I will be back! Signed, -DesperatlySeekiingGoodEatsInArlington read more

Chipotle Mexican Grill - Steak & Chicken Salad Bowl!.....Soooo good and everything was so fresh!! - Fast Food Near Me - Arlington, Virginia

This chipotle has recently been giving pretty good portion sizes. I went on a Sunday afternoon around 1 o clock. The process of getting my food was super quick and seamless. Side note: the water is super refreshing out of the fountain here. read more

Consistently the worst Chipotle in Arlington. I've frequented this location for the past three years and let me tell you.... AVOID AT ALL COSTS The food's consistently cold, portions un-reasonably small, and the staff could care less about customer experience. Any requests for a larger portion of rice or beans is met with side eye and scoffs. Save your money and go to the location in Rosslyn, that place is run phenomenally read more

Delivery... I ordered a cheese quesadilla for my daughter and only 1/4 of the tortilla had cheese on it, and it wasn't melted. My burrito bowl had soooo much rice, but literally only had 4 measley pieces of steak. So disappointing and a total waste of money. Chipotle used to be good. read more

It's fine. It's chipotle. the food is gonna have the chipotle flavor that keeps me coming back, but i will say i wish the portions had been bigger. Definitely felt like the scoops were small. the service was fine, efficient and got the line moving quickly! it had the classic industrial inside as a chipotle has but did have plenty of seating! read more

The food is unbearably salty. They scanned my guac reward but just charged me for guac twice rather than me getting my one serving of free guac. Tried to explain this to the staff and they were just "confused" and didn't help. Consistently the most disappointing Chipotle in the area. read more

This chipotle is the worst by far in the area, spend the extra 10 minutes walking to Rosslyn or Ballston. You ask for double rice and they look you in the eyes to give you a single scoop, then scoff when you ask if you can have a little more. Food quality is by far worse here than the others, veggies and meats typically burnt. This chipotle is in a prime location and isn't even deserving of a 1 star review read more

I came here for dinner and it had been a while since I had been to one of these restaurants. After I spent 20 minutes searching for a parking spot, I went on In and placed my order. I ordered my favorite steak bowl, and I thought that the preparer did a good job putting the bowl together. It was loaded with steak, shredded cheese, tomatoes, and sour cream. Thankfully the bowl is still priced decently and I was glad to see that coming here didn't put a strain on my budget. Since there was only a single customer inside of the restaurant, there were plenty of employees ready to take orders or checkout the customers. I ended-up parking at a bank parking lot, of which I am a customer, so it was technically a legal parking spot for me. Still I needed to take my order to go. The steak bowl tasted good, albeit a little cold. read more

Chipotle Mexican Grill - Fast Food Near Me - Arlington, Virginia

This place unfortunately fell off and fell off fast. Two horrible recent experiences in a week and I am honestly just over it. Order burrito and a burrito bowl on a Sunday afternoon. It gets delivered quick- awesome. The burrito is 85% sour cream and rice. You get your two bites of chicken in the first half and then its all toppings, very rice heavy. The burrito bowl had fajita vegetables that were a dark brown color....dark brown. Usually the peppers are green and the onions translucent or purple- not this time. They were overcooked so badly you couldn't tell what was an onion and what was a pepper. Ordered November 23rd- a bowl and a burrito. The meat in both was almost inedible. Thebarbacoa is not shredded here, I guess they can't bother because each piece comes the size of your palm and you have to shred it yourself. The chicken burrito was once again 90% rice and 10% chicken, with half the chicken having cartilage and gristle on it. The few short months of this place having decent quality is over. Every chipotle in Arlington is so mid it hurts. read more

I've had consistently negative experiences at this Chipotle. First, the portions are unreasonably small--don't expect much protein. Second, the app lets you choose the Walk-Up Window for pickup after 9 PM, but it's always "closed" when I arrive. Most recently, the worker inside was openly rude: she didn't open the window, made an angry face, pointed toward the front entrance, yelled "Go inside," and then walked away. Instead of offering any help, the staff act like you're inconveniencing them. You're left awkwardly cutting the line to ask the cashier for your order. Overall, this is the worst Chipotle I've been to. Avoid. read more

The customer service was disappointing. When I visited this restaurant during dinner hours, I noticed a male and female employee at the cash register engaged in overly affectionate behavior. He was more focus on attending to her needs :), than doing his job. read more

Tbh I always crave chipotle and every time I go to chipotle it always hits but this time nah Small portions sizes and I asked for queso on the side the worker put it on my food, the worker also put pico de gallo on my food even though I didn't ask for some. They either gotta get their ears checked or they just don't pay attention. No tables clean either such a mess. read more

I was disappointed in my experience this afternoon. I might have had a total of 5 pieces of chicken in my bowl. They were out of half of the salsas and fajita veggies as well. I waited about 10 minutes to even be spoken to because the workers were trying to wrap a burrito that was clearly too full and failed at it 3 times in a row. The line was building up behind me, and we were never greeted or addressed. The cherry on top was this piece of aluminum foil that I bit into halfway through eating my bowl. Not sure I will be returning to this location read more

Chipotle Mexican Grill - Fast Food Near Me - Arlington, Virginia

This store needs to get it together! I placed my order online and it clearly said what I wanted in it. wrong beans and wrong meat were added. why is this so difficult to get right. also, upon opening my foil lid container, there was a bug in there. gross! read more

Chipotle Mexican Grill - Fast Food Near Me - Arlington, Virginia

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Chipotle corporate should look into the operations of this store as the investment in BetterUp seems to be going to waste. The staff at this location lacks an understanding of customer service. It is recommended that BetterUp provides training on basic customer interaction skills such as making eye contact and smiling, as opposed to avoiding eye contact during conversations. The front-of-house team at this particular location was found to be unpleasant and impolite, which was disappointing during a Wednesday afternoon visit. The food was good, so kudos to the kitchen staff. At least they're doing something right. read more

Well I guess there's a last time for everything. And I've given them more than a few chances. This last visit is def the nail in the coffin. What happened to Chipotle? This was truly a bad food experience. So boring so bland so nothing .... read more

There were three people waiting in line for 3+ minutes while two crew members attended to online orders. We stood there as they jovially did their work. That's awesome! Except for the fact that in person customers should take priority. A chipotle that cant't manage more than 3 people in line isn't a Chipotle. Do better. read more

I visited at the tail end of a busy dinner rush and the place looked like it had been hit by a hurricane. They were out of things. It was visually obvious that they were struggling. I thing the "Now hiring" signs around the place explained why. But, even though they were very busy after a couple of other busy hours, the service was friendly, and my burrito was great. read more

Newer location where Pete's Pizza used to be. Friendly staff with quick service during lunch time. read more

Chipotle Mexican Grill - chipotle mexican grill - Fast Food Near Me - Arlington, Virginia

Classic Chipotle menu - this location is quick and clean. I often order ahead and it's usually a quick pickup at the pickup window.

I've now ordered from this Chipotle 3 times and I can say for sure that the portions here are smaller than other Chipotle locations. I've never seen someone sprinkle lettuce on a Chipotle bowl like salt bae. read more

The burrito bowl I ordered had soggy veggies (just overcooked red peppers, that's it) and it looked as though all of the ingredients had been sitting out for hours. The queso cheese was clumpy, not like I what expected it to be and the chips were stale. Overall, very disappointed and won't be visiting again. read more

Each time I go the food gets more expensive, the portions get even smaller, something different is prepared wrong and the staffing gets even worse. Likely the last time I'll return to a Chipotle. read more

I've never felt inclined to review a chipotle because they're all pretty much the same. However, this one is noticeably different. The portions are small and seem to be off (eg a lot of sauce not a lot of beans). Walking in to grab preordered food, it wasn't in the spot it was supposed to be. I had to advocate for myself and ask about it, and then they found it. I know it's new and the staff is probably still training, so I will re-review it if it improves. read more

Clarendon location of Chipotle just opened today! Staff was ready to go and efficient. Indoor seating available and plentiful outdoor seating on the patio. read more

Pretty much an average chipotle...they ran out of pico once and frankly that was so disappointing I almost gave up and went elsewhere, but the sunk cost fallacy kept me in the door. With that being said, the employees are nice and the food tastes like Chipotle, so can't really complain. read more

New Chipotle in a great location. I've been a couple of times and it is a hit or miss. The staff seem to be overworked and tired as they don't greet you and don't go out of their way to be friendly. I tried ordering a to go order through their window pick up and when I arrived the window was closed. Again, the team inside weren't especially welcoming when trying to navigate the pickup orders or the status of the orders. It's a fine location just expected it to be better since it's new. read more

Man not all chipotle are made equally... portion was skimp -- meat was salty AF how you gonna F that up you have one job.. just one job.. what you do pour the whole salt bottle into that chicken and steak? Rice was undercooked and salty too -- idk how you can F up rice lol -- don't come here unless you want you like over salted meats and undercooked rice read more

Recently placed an order through the app in advance of my lunch hour (ensuring I'm in and out with no problems). I arrive at the specific time I requested to pick up my order and notice the bag containing my order is almost soaked through. Upon opening my order back at my desk, the food was cold and coagulated as if it were prepared well in advance of the the requested order pick up time. This is NOT the first time this has happened and I've noticed the service has fallen off substantially as of late. This will most likely be the last time I order Chipotle for the foreseeable future. read more

The only reason I say this isn't the worst Chipotle in the world is because I haven't been punished by Allah himself to visit every Chipotle in existence. This place gets my order wrong every time I've been here - praise Allah I don't have an allergy. And the staff is ALWAYS talking and almost NEVER working. And when they do work, it's at a snail's pace. Won't be coming back anytime soon - hopefully ever. I might even move away from the area to find a better Chipotle that's close by! Two stars though because the food is always good. Sometimes you get sliced peppers the size of actual peppers, but it's good. read more

Had to greet the worker with a "hello, how are you doing."they proceed with "what do you want." Asked for cilantro stated they don't have any: even though it's right behind her. Had to stop her from going down the line as there were other items I wanted. Job isn't hard read more

I ordered a burrito bowl and the red hot sauce on the side, I put the sauce on my bowl and it starts tasting bitter and sour. I've always eaten at the chipotle in Rosslyn, and after this experience its going to stay like that. Absolutely disgusting. read more

The fact that I'm reviewing a chipotle should tell you everything you need to know. This is the worst location in the Arlington area by far. If you want better service or more consistent food/portions go to Rosslyn or Ballston. App rewards also don't work at this location for some reason (or at least that's the story) read more

This location is just not good. Online orders are always ready 10-20 minutes late. They serve super ripe, whole avocado in the guac. Just doesn't slap like it should read more

Location seems to be the best comparing to locations near the area, I've been there more than 10 times already since they open so I can tell they are getting better with time, my food is always fresh and service is good as well, as far as price is a bit expensive than cava but its worth every penny. read more

It's a Chipotle and of course the food is good. But the draw of this particular location is that it has a walk up window for order pickup, so for COVID safety you don't have to go inside. Unfortunately, even if you order and choose walk up window, no one is ever ever there. Sometimes there will be multiple people waiting for their orders outside the window, you ring the bell, but no one ever comes to bring the orders. And then if you go inside, there is an inside pickup area too but they also don't put the orders there. The staff literally ignore you if you ask them about your pickup order. So you have to stand in line with a bunch of unmasked people and pick them up at the register. The first time it happened I thought it was a fluke, but I've been 3 times now and it was the same every time. I don't know why they even bothered building a pickup area. It's frustrating because there are a lot of people who are immunocompromised or otherwise need to be careful and the store won't even provide the service that it claims to offer. read more