Horrible! Do not use! They shipped my passport, with visa, to me via FedEx Express, which lost the package. To get a new visa, they (Chen) wanted me to pay the whole fee again, even though a prior representative (Ollie) had told me they had gotten a new free visa for a prior customer who had had a similar experience. FedEx found my older passport with visa after I'd mailed out a new passport (that I had to spend a whole day downtown waiting in line for), whihc meant mailing back the new one from NY...long story short, I am now out of I am in the process of doing claims with FedEx for reimbursement of my costs - $600 and rising so far. FedEx claims that they have refunded what I paid for shipping, but CEV keeps saying that they have not been contacted - it has been 12 days since I was told they were refunded the money. They are no longer responding to my emails, for over a week now. I will keep trying to get in contact with them, but until they respond and resolve this, I will not be changing my review.
Update 11/9: I called and someone picked up. I told them to expect a call from FedEx (who I had been on the phone with this morning) regarding my claim. He said they'd do what they can for me regarding the claim, but deny any responsibility for anything. I just hope he actually talks to FedEx (they will only talk to and refund the shipper). And that they'll give me the money back if FedEx gives them a reimbursement. (Note, they add extra to the shipping cost, they paid FedEx less than they charged me for shipping both times). read more