Had an appointment scheduled for today at 8:30am and not only didn't show but didn't even contact…read moreme until I sent a text about our appointment! Yesterday he asked if I was available today at 8:30 or 9am and I stated 8:30 and he confirmed appt. Then today he texts back he is not coming and he is booked till December. Not sure why you would tell me that from the start so I could have someone else come out! Simple mistake and didn't even make it right or offer to make it right! Bad customer service! -Disabled Retired Veteran-

Horrible experience - Tim at Manchester has a history of not showing up. He talked a great game, so…read morewe waited patiently for 3 months to get on his schedule for our chimney work to be done on 6/10/26. I texted him on 6/9 for ETA. No reply. Called him and left msg on 6/10/26. No reply. This is NOT the guy you want to do business with. Find someone else whom you can trust to show up.

Got back to me quickly and was able to come out the same week. He was able to diagnose the problems…read morewith both of my gas fireplaces.

We needed the top of our chimney rebuilt involving masonry work and we wanted to upgrade our gas…read morefireplace with a quality fireplace insert. They did an excellent job with both. They have quality staff who really know what they are doing. We were very happy with the work. The few concerns we had were addressed quickly and fully resolved. They are definitely a top notch company.

Work was perfect! This had to be done based on contingency for sale of house quickly. He responded…read moreover the weekend and repaired on Monday. See before and after pictures

On time, friendly professional! I needed damper fixed and Austin took care of it in less than 15…read moreminutes! He also took the time to explain how it works and possible options to avoid it being dislodged going forward. He gave me a brochure about possible modifications too! Over and above - great service. You cant go wrong! Thank you Austin.

We used Ferguson's at our house to add a liner and chimney cap to our concrete block chimney and…read moreplus we contracted them to paint the block chimney. Excellent service! We also, contracted them to power wash our fireplace brick chimney and put a sealant on the bricks to keep the rain from damaging the bricks. The brick chimney looks like new and there are no more black streaks on it. I believe you should call Ferguson's for your estimates and work. Free estimates.

They looked highly recommended on yelp and other reviews. However I've been trying to get them to…read morefix what was found to be an issue. Also needing an insert installed. Called a few days before thanksgiving. Okay no call back so I called again the following week, and no call back. In total I've called three times, left two messages, and sent inquiries online. And still no contact. Not even sure they got up to see the top of the chimney. I've since contacted another chimney specialist and he has shown me ALL that they had missed. Smoke shelf was not cleaned and had debris hung up, many spots missed on the "cleaning", and firebox was not scrubbed of creosote. My wife said the gents that came out were nice and courteous. Maybe because we're just a small job they don't want to deal with us, but at least let us know you don't have time.

Myke and Caden did a high quality job on our chimney rebuild and tuck pointing. Hard working,…read moreknowledgeable and thorough guys. A little expensive, but you get what you pay for in home repairs

This is the guy for your job! We had a carbon dioxide leek due to a dirty chimney. Myke and…read moreRhonda put us on top of the list because we had no gas...AKA heat! After inspection, he gave us a detailed plan of what needed to be done and that it would take 4 hours. He quoted us an agreeable price. He ran into unforeseen problems and the project took a lot longer than what he had anticipated. Every step of the way he kept us informed, including pictures, of the problems. Three days later,when everything was completed to his and ours satisfaction, we paid him. And he did not charge anymore than his first quote. Honest company. Treated our property with respect. HIGHLY recommend Sooty Mykes!

Quality is lacking. They seemed more concerned about finishing than the quality of their work. Take…read morea look at these images and you decide. This was not "you get what you pay for " this cost over 5k.

Owner came out and reviewed the job, quoted a great price and completed the job timely. On the day…read moreof service, he and his crew brought their own generator and did a wonderful job.

LOCAL BUSINESS REVIEW: My wife Rose and I always like to deal, first, with local businessmen and…read morewomen. But we have crossed off Fireplaces & More in Green from our list. We paid $1,700 for an electronic gas log fireplace unit three years ago, with a personal check that cleared immediately so the owner wouldn't lose any money if we paid by a credit card. The unit has never worked as easily or efficiently as he said it would when he sold it to us. After Sunday's widespread power outage in Summit County, the pilot light starter went out. I still have the instruction booklet and followed the lighting instructions to a tee, several times, but nothing happened. So I called the owner, Dana, and asked if he would come over to re-light the pilot light for us. Reasonable enough, right? Well, Dana said he would come out for a $165 service call, which I felt was totally outrageous. He said that I would not find anyone around here who would come out for less than that. Two calls and about 10 minutes later, I found a local company that would do it for a $119 service call. Dana, the Fireplaces and More owner, has been out to our place at least four of five times in the last three years to fix/replace the electronic starting unit, which was always a problem from the beginning. I could understand if this unit was some cheap thing from a big-box store, but it's just the opposite, from a local business that's supposed to stand by its high-end products, or so I thought. After I texted him several times to inform him that I had quickly found another local business to come out to our place for far less, he didn't even have the courtesy to call me back after he gave me the outrageous $165 quote for what would most likely be a short, 10-minute SERVICE CALL! So beware of Fireplaces or More if you expect good, reliable and prompt service. If anyone has a suggestion for someone else to help us, please message me, thank you.

From the owner: Professional/complete fireplace service and installation, chimney sweeping, gas line installation,…read morechimney repairs, chimney caps, cultured stone facing, fireplace design service, gas grills, charcoal grills and smokers, fireplace doors and screens, fireplace accessories, Expert staff on hand to answer the easy and the difficult questions.

These guys are great!!! I have used their services several times since 2018,…read more Very Knowledgeable and professional workers. Pricing is reasonable not outrageous, considering the trade.

From the owner: Buckeye Valley Chimney Service is a full service chimney company. While the majority of our work…read moreinvolves chimney cleaning and chimney inspections, we also specialize in chimney liner installation, chimney masonry repairs, and sales of a wide assortment of chimney products, both on the road and at our showroom. We pride ourselves in providing comprehensive, quality chimney services for the Ohio Valley.

I had a very positive start-to-finish experience with MS Chimney. For several years we had been…read moregetting birds and an occasional squirrel stuck in our chimney. The last time, over winter, TWO birds got stuck in it. I was able to fly a drone up and look at the cap-one of our sides was completely exposed. I gave a few chimney companies a call and MS Chimney was the first to get back to me and they also gave me the best price. Once I scheduled the inspection, communication was excellent. Zach let me know when he was on the way and his thorough inspection lasted a good 30 minutes. In addition to needing a better cap on our chimney, the firebox needed to be cleaned and re-pointed. The total cost was $500 less than what my buddy had paid for the same job from another company several years ago. The MS Chimney works with a custom fabricator who builds each cap to the specs of the chimney. After Zach finished that day, I flew my drone up and was very happy with the final results, an incredible difference from the sloppy job that had been done previously! Zach was thorough, polite, and punctual. I'd recommend this company again.

Nov 2025 I was told I had a gas leak and needed a new gas unit. I paid $1900 for a new unit. It…read moreworked 1 day. I left for the holidays and returned in Dec. contacting the technician. He kept saying he would come out to work on it. Come Jan and I had a trip returning in February. The technician said to let him know when I was back in Feb. I tried to contact him but was ghosted. I finally got hold of the company again in May. We went back and forth finally getting a technician out. He was there all of 10 minutes and said I needed a new unit. At this time I told the company the house is going up for sale and I was moving out end of June and the new part needed to be installed before then. It wasn't. I needed a friend to come sit in an empty house to wait for the technician and unit. He came and said he thought it was natural gas, not propane and didn't have the right unit. At this point I hired another company, got a new unit installed in less than a week. And to make matters worse, I can't serve them for a refund because their address on the website is incorrect and they won't give me their correct mailing address.