I called Chimney Corner Lawnmower, Inc. to have a pre-purchased deck belt put onto my Sabre Lawn Mower. They said it would be a flat rate of $95. They would pick up and drop off the mower, and I would pay when they drop off. They then took my name address and phone number and told me they would call when they were finished, which may be at the beginning of the following week. I agreed, and they came that night to get the mower. They started the mower and drove it onto the ramp of their truck, loaded it, and left. I did not hear from them afterwards.
The next week I called to check on the status of the lawn mower. They said it was finished, and the cost is $243. I told them this was not what we agreed on, and they put the owner on the phone. He then informed me that the mower needed a new starter, blades, and various other parts in order for it to work well. I told him that no one called me to authorize this, and I only wanted them to put the belt that I purchased on. He said, "This is not our policy." I then told him that I will only pay for the installation of the belt. He told me that I cannot have my lawn mower until I pay $243. I told him to take off everything else that he changed, and put my old parts back. He refused and proceeded to tell me I have to pay $243.
That night I called back and said that I was going to give him the opportunity to make this right. He then said, "well, you can pay $243 to get your lawn mower back" He continually cut me off to say I cannot have my lawn mower until I pay. He never once apologized for tampering with my personal property without permission (excluding the belt and parts to install it). Nor did he offer me any type of discount or means to make up for his mistake.
I believe that it is this company's policy to scam people into thinking they will do the service that is requested, and add on additional services and parts in order to make more money. This company cannot continue with this faulty policy of neglecting to inform their costumers of what is being done to their personal belongings.
**If you take your car to get an oil change, and they decide to put in a new transmission and charge you for it without asking your permission, would you accept this? If you go in to get your hair trimmed, and they decide it needs to be died and shaved off, would you pay for it? ** read more
