I have used Sam at Chilly at both our current and old house. At out old house he helped us keep our dinosaur of a unit operating by fixing only what was broken and teaching us how to perform routine maintenance on it ourselves to help keep it operating at its best efficiency. Never once tried to sell us a new system.
At our new house, our furnace went out in the middle of winter. After a debacle of a situation dealing with the home warranty company, we called Sam in to fix it right. We had been without heat for about 10 days at this point. He responded quickly and efficiently. Again the system (both heat and AC) that we had was extremely old and found out that it was installed improperly in the first place. Sam replaced the furnace which we already new needed to be replaced due to the cracked heat exchange. The companies that the home warranty company sent out advised that we needed to replace our AC as well since it is old and gave us the old "it will be cheaper to replace if we are already here" technique. Sam said that while the AC is old, if it is still working there is no reason to replace it. He said that if/when it goes out, just give him a call and it will be the same price.
Chilly is fair, honest, and the best priced company that I have found. Highly recommend! read more