We stopped going to the Sulphur Chilis for a long time and then decided to give them another chance! So glad we did. It is now our go-to! Cannot beat the 3 for me and the service has been excellent! read more

0 stars. My mother and I loved to go here to get their Pick 3 deal. We would go about 3 or 4 times a month. We'd usually get chips and salsa, a burger, a soup, fries, and a drink each. It was a normal visit today. It was about 12:30 pm when we came in. We were seated and ordered like normal. The ambiance of the restaurant was casual and relaxed as usual. We were brought our drinks, chips and salsa, and we also got queso this time. Then we were brought our soup, we then ate our soup. Our waiter was very nice and reassured us that our food was coming very soon. Then came our burgers and fries. And... I'm so happy my mother suggested we cut them in the middle. They were both so pink, and not just in the middle, in most of the burger. I wish we took pictures but we were more worried about letting a staff member nearby know immediately. My mother politely let a nice young man walking by know that the burgers were raw and when he saw the raw pink in the cut in half burger he said "ewww." He took them, apologized and walked away letting us know it would be fixed right away. Our waiter was told about this and came to let us know that they are on it and cooking more burgers as fast as they can. My mother let her know politely that she had somewhere to be and simply did not have time to wait on more burgers to be cooked, and asked to leave. The server assured us that she was going to take the burgers off of the ticket right away for us and then we'd go from there but as soon as she walked away, we had to leave the restaurant as we would have missed an appointment we had to get to. I don't think I have an appetite for another Chili's burger at the moment. It is such a shame that this happened because that used to be a very good deal for very good food. This is the first time my mother and I have had a problem with this restaurant. read more

This place is a hit and miss. Sometimes the food is great and sometimes it is not fit to eat. I really think they have one bad cook that is ruining the food. Last experience I got the burger bits and they were burnt and dry. We are eating with mixed company and I do not want to make a scene. read more

The place is sticky, but hell I haven't been to a non sticky Chili's since 1996. They have non corporate music playing at the bar it's someone's early 2000s rap mix with all the MFs , s and s unedited. Overall it's a 's blue collar menu and 2-3 star quality. The McDonalds of fast casual. read more

Low kitchen staff. Told to wait even though many tables were open. Wouldnt seat us and take drink orders nor offer chips while we wait for kitchen staff. read more

I myself had a very good experience at this Chili's tonight. Both the service in the restaurant, and then, later in the bar, were attentive, efficient, friendly, and on point. My food and drinks or everything that I asked for. I get that sometimes chain restaurants do not live up to expectations at all locations or every evening, perhaps even more so with to-go orders, but I wanted to leave a review and state that I would gladly come back to this. Chili's location again. No complaints, only complements. read more

standard chili's fare. service decent. food standard. last week the patron premium pour of a margarita gave me an additional filling this time. I only got an extra large glass. Why the difference supposed to be a premium pour read more

Great place to chill out after a long day of work. The staff is always pleasant. Dinner time is the best time to visit. I've come a couple times during lunch hours. Bad mistake. Service was extremely slow! Sit at the bar.... Faster service. I'm a creature of habit...I generally get the boneless buffalo salad. It's good! read more

See all

ok this place is a Dive, just run down, dirty, unclean, trash cigarette butts, I sit down in the booth, well the waitress comes over and tries to make herself at home in the booth with me. Just nuts, looking at me like her ass belongs sitting beside me. No place in the world is that ok!!! I didn't ask her to sit there and it isn't the public's job to train the staff! This place and the staff are just disgustiLng, disrespectfu, just out of the norma, they are looking for something to rally on, well what about proper behavior! I tell the so called supervisor, shes acting like it's ok, no help there, shes retarded for Pete's sake! So I called the manage, why, he is running this place! If it was me, I close that place!! please chiles do the world a favor! Close that dump!!! read more

I haven't eaten here since last year, and we've only been here twice total. The service was poor and the food was marginal at best. We won't be back. There are too many places where we can get much better food. read more

This Chili's was a nicer experience than the one in my old town. Staff is friendly, food was done quickly and very good for the type of food it is. Appetizers came out quickly, but the chips were mostly smashed. Still tasted good with the salsa and Queso. By the time we were hitting the bottom of the plate, our food had arrived with perfect timing. The whole dining experience was great, start to finish. read more

Somehow, our table's computer had another table's receipt on it. The server passed all the screens and told me to swipe my card, so I was not able to see what I was being charged for. I felt that nearly $80 was very high for what we ordered, but she passed the receipt page and ran off. In retrospect it seemed intentional. The bartender seemed like she knew exactly what had happened. The manager came out to "fix it", still charged me for things we didn't purchase, and RAN OFF BEFORE I COULD REVIEW IT, TOO. I don't understand why they would do this, but I will never go back to chili's. read more

I don't expect much at a chili's and I thought how can a chain have such bad ratings? It was even worse than I thought, and they don't even care! This is so bad they should not have a franchise! read more

Been all over the country for work. This has put me eating at quite a few Chili's. Hands down. The worst service I have ever received. To top it all of, the steak I ordered tasted like boot leather. 1/2 star is too much. read more

Just picked up a to-go order. The boneless wings were not just undercooked, but RAW. Additionally, they did not include an order of fries. I'm not one for online reviews and what not, but I made an account specifically because of this. This chicken was dangerous to eat. read more

See all

Well the service was good - the hostess the waitress I would give them 4 stars The kitchen - what are you guys Waffle House ? Burned salmon Burned potatoes Empty ketchup bottles on the tables Place have a feel of sports bar Never again read more

Terrible location. Was hesitant to come to this location because of the bad reviews, but I decided to come anyways. Worse decision I could've made. The food was terrible. The steak was horribly seasoned, and over cooked. We also ordered chips and guacamole. How bad could it be, right? Well the guacamole was brown in areas and looked as if had been sitting out, and the chips were stale. Our server went to our table exactly TWO times. Once to take our order and another time to bring our drinks. We had to keep asking other servers passing by for things we needed. She also forgot to bring out my daughters children's plate. When I waved her down to ask for attention, she rudely "wait", and continued to walk past me. I tried to get in an word to tell her she had simply forgotten to bring my daughters plate , and she interrupted me from finishing my sentence and said "I'm busy", and continued to walk away. Let me just note that the restaurant was not at all busy, there were two other servers on the floor and maybe only two other tables that were occupied. I was so angry that we didn't even finish our meal. I asked another employee for my check, shortly after our server came back to the table with my daughters food, extremely late. She didn't offer to plate her meal, she just came back with a to go box and set it on the table. I will NEVER return to this location. Do yourself a favor and dine somewhere else. Both food and service were horrible. read more

We waited 10 minutes to be seated. No one greeted us, and no one would stop to help us when we asked. Then we waited another 5 minutes. Not one waiter came by or said Hi. The restaurant was half full and there was no waiting line. The night mgr was more interested in socializing in the back. read more

Well it appears that the Chili's in Louisiana is as bad as those in Texas. We stopped for the night and my son ordered curbside pickup. We were told it would be ready in 30 minutes. Arriving on time he waited another 30 minutes and was told everything was bagged. Wrong. After returning to the motel we discover items missing like the soup part of soup and salad and other sides. How can food be cold when it is 30 minutes late? Is this how Chili's plans to make an economic recovery since they exposed everyone's credit card numbers years ago. When you pay for something and they don't give it to you, that's theft whether intentional or not. If they keep stealing their profit margin will make up for the number of people who will never return, in Texas or Louisiana. read more

The service was not that great. Our waitress seemed a bit clueless and not very attentive. There was a hair in my burger and my sons order was completely wrong. The only thing our waitress said was sorry, she offered no explanation or attempt to make it right. read more

It's Chilis not much to say I probably would have given it 4 stars because my server was great but tell me why everything in Louisiana has to be spicy I just wanted a salad and salad that's all why do you have to make the dressing spicy no where else have I ordered a Santa Fe salad and it's burning spicy only in Louisiana. read more

Chili's - Tex-Mex Near Me - Sulphur, Louisiana

See all

It has been several years since I have not left at least a 10% tip. Usually it's 20% or higher. Today however I was forced to do something I have only ever done twice before in my life. I left zero tip!!! After waiting 40 minutes and not receiving our food I asked the waitress to please check on our food. She came back a few minutes later and said it would be right up. Mind you we were one of the first tables seated during lunch (11:00 AM). My daughter ordered the enchiladas and I ordered the triple dipper, a fricken appetizer. Another 7 minutes goes by and the waitress says as she walks by that it shouldn't be much longer. I have been sitting there for 55 minutes by this time and need to get back to work so I tell her to just box it up, I'll take it to go. I hear her in the back yelling box up table 52 he doesn't have time to wait. So by now an hour has gone by and she finally brings my food to me. It's not boxed up as requested and she puts it on the table with a to go box.....really? You don't even have the common courtesy to box it up after you've made me wait an hour to get an appetizer. So here's the real topper. There are only 4 boneless wings on the plate and the fried pickles are just one big clump. They're not even separated out. It looks like they had all been just dipped in batter together and thrown in the deep fryer. There was one lone pickle but it was submerged in a cup of ranch dressing. The sad part is this was my daughters first time ever visiting a Chili's. I usually get good service as well. My daughter said she will never go to Chili's again. I will continue to visit the store in Lake Charles but I doubt I'll ever visit the Sulphur location again. Way to make an impression Chili's. read more

Horrible greasy food! Service was also horrible. Worse excuse I ever seen for a chillis. Will not be back. read more

Chili's - Grease on the cold chips - Tex-Mex Near Me - Sulphur, Louisiana

Just walked in for lunch with the wife, we stood for five minutes. No one seen, no one serving tables nada. Yes there were customers having lunch, but this could be a indication of the service. Second chillies that let me down...why does my wife keep trying to go here??? Yep, you guys need to close down....see other reviews.. read more

They have bbq worst I ever tasted the ribs tasted like they were boiled and bbq sauce poured on them the brisket should of been called beef jerky piss poor excuse for bbq never again will I eat there good luck read more

This place was dirty and it took almost an hour to get our order, which was 1 burger. Then it took another 10 minutes after we finished eating to get our check... The kiosk at the table wasn't working. They need some help. read more

Sometime we have to travel to try different food but we forgot that we have a great local food here too. Local food plus best service,what else we should get for a nice winter night.I highly recommend this place. Real Chill's here in Sulphur and the restaurant is supper clean, staffs were friendly read more

See all

This is our local Chilis. Usually good but since virus and everything take out, I guess the managers think they can just be rude to people. I ordered online and drove to the location for pick up at the allotted time. Once there I called to check on my order status. I was informed on the phone from the parking lot that they item I ordered and payed for was not available. Since that is what I wanted I asked for a refund, because a person wants what they want. The manager Jonathan got snarky with me on the phone like I was inconveniencing him. He took my info then told me my refund would hit my account in 3-5 days. On day 5 of not getting my refund I call back and get the same manager, Jonathan. He lied and said it would be 7-10 business days and thats what he originally told me. When I called hime on it he got rude again as before and hung up on me. Idiots like Jonathan are what ruin places like Chilis. My advice, dont go until Jonathan is fired. UPDATE: It has now been 10 days since original incident and still no refund. Chilis/Brinker is a sorry business model. Will never go again. Poor business practices!!!!! read more

Service not that great. Food took a while and then came out cold. Fries were tough like that had been sitting out for hours. Worst experience I have had at a chili's. read more

Very noisy staff and my hamburger patty was falling apart and was full of gristle. I love Chili's but will never come to this location and I do not recommend it. read more

Worst place in Louisiana. No management here at all #Chili's . Fighting in the kitchen and no service for 20min. #chilismagement.

This is seriously the worst Chilis I've ever been to, and I'd go as far to say one of the worst restaurants in general. The service is consistently horrible with rude workers and the food always cold or wrong. I always try to give the benefit of the doubt and have given this location more opportunities to redeem itself than it deserves. Do yourself a favor and eat at the Raising Canes next door, I promise you will be less disappointed . read more

nasty! food and service Only restaurant I have been in where there is NOTHING on the menu I wanted to order. read more

Just stopped for lunch with the family on the way from New Orleans to Galveston. This was hands-down the absolute worst dining experience of our lives. To start there was the 45 minute wait, when we were told 15 and there were a of open table. Which didn't really matter as we would have just sat there waiting at the table anyway. The service was atrocious. Waited 15 minutes for a server, he was rude and unhelpful. Waited 35 minutes for food. First came or son's burnt macaroni and cheese. Then my dry turkey burger with no condiments. Then my husband's cold buffalo chicken sandwich. Then waited 30 minutes for a drink refill. Asked 4 times and gave up and left. Wish i could give no stars. read more

Went in to enjoy a dinner with fam... the hostess sat us down....we waited for 15 min to get our drink order and no one ever came!!! So we just walked out!!! People saw us in there and they acted as if we weren't there really!!! I would give it no stars if I could!!! read more

Don't eat here unless you have 2 hours to kill. Just ate here. My family of five (including a toddler) arrived at 11:35 for lunch. No wait. In fact, a half of the restaurant was empty. Our food finally arrived 60 minutes later. Of course we had inquired a few times and complained to the manager. She said she'd come visit our table. Never did. The waitress blamed the kitchen and yet in our glorious 1.5 hours there she never once refilled drinks or checked on us in any way. Thank goodness my kids are well behaved so it wasn't unpleasant in that way. No one came to apologize or explain what happened when they weren't even that busy. If they care so little about the customer experience, I wonder how much they care about cleanliness, food preparation, staff hygiene, etc?? I wouldn't eat here again. read more

Its s chilies and not a good one. Always out of stuff, burnt food, crappy service, and generic food. Now it is a chain style restaurant so the fiod taste about the same everywhere so if you like it you could get something you like. Not my first pick on that strip. read more

The service here was decent but the food was horrible. Over half of the tables in the restaurant were stacked with dirty dishes and the table we were sat at had not been wiped down. It was sticky and the hostess has to clean the benches in the booth before we could sit down. Food was delivered fast but was severely overlooked and of poor quality even for Chili's. We don't expect a four star meal here but this was horrible. read more

I think the cook smashed my RibEye with a mallet to make it cook quicker. What came to the plate was a dried up meat pancake. Golden crispy on one surface like a pancake too. Have you had a fatty, somewhat gristly, but mostly dry steak before? Not being a steakhouse I won't hold them fully to those standards. Finding out that happy hour is two beers for the price of one was nice. The water was a bit off, but that may be the standard out here. May be an ok restaurant, but go elsewhere for steaks. read more

By far the best Chili's in the Lake Charles area . Always clean and fully staffed my order is usually right and well prepared . I usually order from the lighter choices menus and sometimes the ribs all are always served the way they looked on the menu and taste wonderful . For a chain restaurant this is a must stop at least once a week read more