I loved the customer service, they are very fast and constantly checking up on you and bringing you more refills

Not sure why car side to go orders are horrible! I am not sure if it is the people who work that area or if it's the time that I order that is not good. Seems like it's more of the night time orders that goes with the quality of food that goes down. I have ordered during the day and the quality of food seems a little better. I ordered online to have my food ready @6:30, pulled in and I waited another 10 minutes to get my food. When I got home the food was not good quality, noodles were old, little sauce, veggies were mushy, meat was dry and salad had wilted lettuce and salad dressing was thin. Plus, I didn't get the appetizer that I ordered. I got the 2 for 25.00 that was not worth even a penny! It was like the food was old and needed to go and that is what I got! Not worth the wait, or money. If I order again it won't be with the online order and for sure not with car side to go! read more

Stopped for lunch with a coworker who likes Chili's. The service was okay our waiter disappeared while we watch the bar side their waiter was busy. I order a steak and notice Chili's stopped with their loaded bake potato for a loaded mashed potato. read more

Chili's - Cute little steak. - Bars Near Me - Los Lunas, New Mexico

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Today we went to chilis and we are well aware of the wait times sometimes when they're short staffed. Today was one of those days when they were short on help but they did a great job and all our food came out fast and fresh. The waitresses were on it today. Probably one of the best meals we've ever had here as well. The place was packed and everything went smoothly. We had two different triple dippers and an ultimate smokehouse combo and everything was great. Two thumbs up from me. Be back someday hoping for service like today! read more

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My stay here pleasant me and my best friend both got a free lava cake with ice cream with chocolate glaze and Carmel also are waitress Sarah is very nice best waitress In my whole life!!! If you come here you should definitely request for Sarah S tier server also she is very nice. The food was also very pleasant and I definitely enjoyed my visit and chili's I would definitely come back again read more

Chili's - Best waiter ever - Bars Near Me - Los Lunas, New Mexico

Felicity was an amazing and wonderful and food was great thank you I would definitely recommend

Great service. Friendly staff. Food came out quick. Server was attentive. Every staff member that walked by, checked on us and asked how we were doing. read more

Poor bad service, waited long, then they wanted to put our group of 7 in 2 separate tables, forgot our drinks, never came back to take our orders, then they brought me out my chicken crispers and I look like they cut a chicken strip and a half and the manager told me they come like that frozen and that it doesn't matter on the size they go by quantity there is three pieces or so I'll never be back again ever worst Chilis ever everybody's incompetent and don't know what they're talking about. And the manager AL you have no business being a manager of anything you need to go back and do some serious training. read more

Chili's - Crispy Chicken Crispers Combo - Bars Near Me - Los Lunas, New Mexico

Shrimp was cold fries was old food was just disgusting will never got to this place again the manager of this restaurant should be ashamed of the poor quality it is read more

The family and I decided last minute to go out to dinner and Chili's was sounding great. Our waitress was amazing and very attentive. It didn't take long after we ordered that we got our food. We had an amazing time and the place was very friendly and welcoming. Love the many TV's so that you can watch all kinds of sporting events. Inside was nice and not so loud. read more

Service was horrible, DO Not waste your time horrible service. The waiting time was incredible and no a care for the customers. This place was empty and didn't even took our order after 25min. Do not come to this location I promise they will be going out of business if they don't put someone in charge. This location represents their workers and you will see why. Im not an ass but F this place read more

Amazing service! Our appetiser were brought out in an accurate and very timely manner. Food was great but our server was phenomenal. Highly recommend this chili's because of the service. read more

Absolutely the worst Chili's to eat at. My son and I were hungry after a movie last week. December 12th,2024, I was too lazy to drive to Applebee's, which isn't much better, but better than this place, in Los Lunas, NM, damn it gets worse every time I try it. I'm never going back. 56.00 bucks for the slop we were served. Absolutely uncalled for. Terrible service, I ordered fajitas they were slopped on the plate, they put the tortillas in the microwave, and we all know what happens when you microwave tortillas, they get unchewable. I couldn't even make a fajita. I want a damn refund. 56 bucks for 2 sloppy meals, and I only ordered water to drink. The waitress could care less, she asked if I'd like her to get me different tortillas, I was like, no, not going to help. I should have demanded a refund right there, I will no longer sit and pay for meals and service that is horrible, I won't do it again. Money does not grow on trees Chili's in Los Lunas, NM read more

Just left Chili's and I can't tell you how amazing Tori was !Her joyful, spark of energy was just everything ! Customer service 10 out of 10 would absolutely recommend, food was amazing and when I tell you, Tori did not let my cup go dry I always had something to drink in my cup ! The overall atmosphere in this location makes the experience and the food so much better ! read more

Chili's - Proof of experience - Bars Near Me - Los Lunas, New Mexico

The service was great . The hamburgers are amazing and full of flavor. I definitely love a juicy hamburger. read more

Chili's - Old timer green chile cheese burger. (Delicious) - Bars Near Me - Los Lunas, New Mexico

Stop here going through NM. The food was great! The service was fast and good Best Chilis restaurant I have been to for awhile! I will be stopping here again read more

Pulled up at 910. They close at 10. The hostess says oh the door wasn't locked? I said no why would it be yall close at 10 right? She said we closed already. Then gave attitude and walked off. Absolute garbage. Don't waste your time on this place read more

Okay, what is everybody's problem? We had great service in the bar with Tori. We ordered 2 salads and a burger. Came out fast and tasted good. Tori took extra care with my salad because I don't eat onions. Potato soup wasn't to my liking but that's me. We stop here because we have family in the area. They eat here a lot and like the food. read more

I don't care who you are. Chili's is always good especially down here. The people are friendly the restaurant is always clean. I've never had any issues. I've lived down here since 2001. read more

Just want to say that our governor is trying to make dining out the most unenjoyable experience as possible during COVID-19. On a Friday night we had about a 30 min wait. We had to wait outside or at vehicle. So I went to curbside pickup and ask if we could have a chip and salsa while we are tailgating. They were happy to do so and it a ty made it sort of fun. Thanks for making a bad situation better good job read more

Chili's - Tail gating with Chips & Salsa - Bars Near Me - Los Lunas, New Mexico

This chili's is horrible, tampons on the floor disgusting, under the booths are filthy and employees in the back all on their phones. The manager "Hannah" was running around the restaurant like a server, just embarrassing. The servers have attitude, just not a friendly place at all. Corporate needs to look into this place. Will never come back here and I advise anyone else not to go here. read more

Great services tonight! Young lady did an awesome job. The host...not so much. Not sure if it was first day on the job or what. Was on the phone while trying to put 5 of us in a booth! Other then that it was a good night! read more

Any time I've been to this Chili's, the food has been great. Never a mistake. Always quality food, quality service, quality margaritas.

Everything started off good, but after we got our drinks it took 20 minutes to order our food. It wasn't busy, at all. Our food came out before the appetizer, but even at that my food was missing. It took an extra 20 minutes to get my chicken sandwich. When they bought my sandwich i asked for some boxes (because everyone was done eating) and where our appetizer was. It took an additional 15 minutes to get both the boxes and our appetizer. Our server was nice but she never came to check on us or refill our empty cups. I had to get up and ask for our ticket. Our server told us that there was a new person on the fryer and thats why everything was late, and she was going to get our appetizer taken off. She bought our ticket and all we got was a senior discount for the appetizer. We came to celebrate a birthday but after how terrible everything was we didn't want to order anything anymore. I witnessed a table wait 25 minutes just to order, and when they asked to order the waitress told them "hold on let me go get the person Im training" I myself am a waitress (thats why i keep track of how long things take) in a very busy restaurant and regardless of how busy I am i always make sure to check on my people. I always try to take care of fellow servers because I know being a waitress can be hard, but this was absolutely ridiculous. read more

place is half empty. and there is still a wait. Host???? if that's what he was, looked like he just walked off a construction site. definitely didnt want to do his job the way he sulked around. heading across town now to get some good food and no attitude. read more

Service was great. But the food was absolutely horrible. We had the 3 choice combo fajitas. We chose steak, shrimp, and chicken. We also ordered a side of asparagus and French fries. The fries were cold and the asparagus was swimming in oil and tasted like salmon. The steak was like cube steak and had no flavor at all. The rice was burnt. The chicken was mushy. The shrimp was okay. The cheese was crunchy from sitting out too long. My husband and I are both fighting an upset stomach. I've never had a worse meal in any restaurant before! Gross gross gross! read more

Very disappointed with dinner tonight. They took way to long, some of our food was cold and missing side dishes. Once we were eating I found a piece of plastic in my chicken margarita bowl. Our server tried checking with the kitchen.. Then the manager came to the table and apologized for the plastic but was disinterested in our experience. He didn't even ask how the rest of the meal went. read more

They always take forever, close early and never have any staff. The waitress tried her best but she had too many tables. It's this way every time. read more

This is an old review from 2+ years ago but my experience was so bad that since downloading this app I had to come and share my experience. I had gotten Buffalo wings and cooked into the breading was a fly. I obviously no longer had my appetite and instead of giving a refund which I asked for, they offered to recook my meal. Politely declined and still had my meal on my bill at the end, I didn't want to make a fuss so I paid it and left. Haven't been back to a Chili's since. I doubt anyone else has this same experience so don't let my review sway you but hopefully management will see this and make sure it doesn't happen to any other customers. read more

This is my 4th time going to Chili's in Los Lunas since I moved to town November 2018, and it is absolutely horrible! This afternoon around 2:45pm on 1/1. Took about 5 minutes for hostess to greet us, and she said there was going to be a "wait". I asked how long the wait would be. Her response, "I don't know. Our servers need to catch up." What kind of response and service is this? The last time was about two weeks prior, but it took 20 minutes to get my margarita. I swore I would never go back, but I was gifted a gift card for the holidays and wanted to use it today. This establishment is the worst restaurant in town. Either the manager needs retraining or fully staff the place. Update: I received a "response" - more like a generic copy and paste response, and the url from Chili's doesn't work! Chili's does not care! read more

I'm updating my review from two stars to 5. I don't know if they hired new cooks but the food has been great! Staff is still amazing! 10/10 recommend. read more

My husband and I went out for a nice dinner. We ordered 2 Santa Fe grilled chicken salads. The waitress who greeted us and took care of us throughout our meal Jessica D was amazing.. I'm sure before too long she will be serving in fine dining. As a matter of fact she was training and the woman that was training her was also equally as incredible. Unfortunately when I bit into my salad I felt something hard and sharp and it hurt. Jessica are waitress came over and asked what was wrong and I showed her and put the piece on the napkin and she was so sorry and immediately went to get the manager. The manager Anthony was totally unprofessional the unprofessional how he approached us was unprofessional. My husband and I told him and showed him what I had bit into and told him what had happened. He was unapologetic. He actually tried to identify the foreign substance.. That did not help the situation.. He tried to convince me that it was edible and he was happy that at least it was edible.. I told him that I didn't think it was edible as when I bit down on it it hurt. I was glad I didn't break a tooth and when I told him that he stopped talking and offered to comp the salad that I could not eat. He repeatedly stated he was happy to report that it was a food object and again I reiterated that I was glad I did not break my tooth he took the item wadded it up and walked away. I don't think there will be a return visit with this kind of service. He merely compt a salad I could not eat and seemed to think it was a good shift since no one broke a tooth. read more

So I like Chilies, I always have. I will also say that the food was good. Now they were not slammed but were busy. So took 10 minutes to be seated which was totally acceptable. However it then took 15-20 minutes for our drink order to be taken. Then two of our meals were missing items that we did not get till we were almost done. Also the water for my hot was cold. Overall there were enough detractors to prevent me from really enjoying the visit. read more

Let me preface my review with a disclaimer: I understand how difficult food service can be. With that in mind, I can't believe how awful the service is at this location. I ordered a meal to go and when I arrived to pick up my order, I waited (not kidding) 20 minutes until anyone even acknowledged I was there. When I was finally greeted to pick up my order, I was quickly pushed aside by the employee so he could help customers that ordered more food than I did. I'm not a fussy person and I give the benefit of the doubt as much as I can. My experience at this restaurant was awful. I asked to speak with a manager and was told to leave my name and number and someone would call me instead. The food was good but if I never step foot in that building again, it'll be too soon. read more

The service was actually horrible. The man with the curly hair, big pecs, and tight, gray shirt, was so bad. He seemed out of it, maybe he was on drugs?? His eyes were red and he was awkward and slow. We received everything we ordered, except two fries and a side of avocado. He kept saying he had it right up and lied about that. Three times we had to remind him to get our food and he kept saying that he "had it right over here".. he lied and went immediately to waiter the other people. He seemed not all there, sorry, but he was being honestly annoying because we were waiting for the avocado to eat with our food. We found out when we paid that he didn't even add fries on to our order and instead of adding avocados, he gave us broccoli with an order and we didn't even know. If he had told us from the start, we would've been okay with it and just ordered it, but he lied, and because he lied, we missed our movie at the starlight cinema. We were furious. The kids were sad because we missed the movie waiting on the fries that weren't even there in the first place. Horrible, horrible service. We were patient, and for that, we missed the movie and were lied to. We got mad after we were too late to watch the movie, so we just ordered to-go plates, whilst having barely pecked our food, waiting for our sides. Please set this man right!!!! If he is on drugs or just slow, fire that man. Period. read more

last time I ordered my steak was over cooked and my kids was undercooked. Tried to give a second chance, asparagus was und and they send French fries instead of loaded mash potatoes. Turned out they were out of mash potatoes and couldn't be bothered to call to see what I might want instead. Over $75 for 2 people and I am EXTREMELY disa. I will NEVER eat at this Chile's again!!!! read more

We go there to meet a friend, otherwise avoid Chili's in general. The staff has always been friendly and the food adequate, except for the absurdly high sodium content. But this last visit was probably the straw that broke the camel's back. What is it with these little computer things? Waitresses can't bother taking your order or checking if you need a drink refill. You have to tell the little thing on the table. The absolute last straw was when our friend was told she had to use this thing to pay with her credit card. We might still go there to meet our friend, otherwise, no way, no how. read more

We checked in and we're told that it would be a 15-20 minute wait because of shift change. After a half hour we called and said it would be an additional 30 minutes. We left and called back a half hour later and we're told that we weren't even on the list. Ridiculous and will never go again read more

Pretty nice location and friendly service. Food comes out hot and fast and never had any complaints. I'd definitely be back soon and would recommend this chili's to anybody who likes a variety of food all on one menu. read more

Chili's - Bars Near Me - Los Lunas, New Mexico

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Chili's is my wife's favorite restaurant. We eat here regularly and most of the time we are very happy with the service and always happy with the food! Tonight Kels was our server and I was impressed that she could joke with our children. She did a great job and I hope she sticks around because this area needs good customer service. read more