This place is pretty much bottom of the barrel. Food is terrible and service is also slow and 9 out of 10 times, your order will be wrong. Just save yourself some time and skip it. read more

Goodness, gracious, we've been coming here for years but after last night, it's going to take some convincing for us to return. When I tried to turn the pages of my menu, they were stuck together. After we placed our food order, I went to put the menus away. That's when my boyfriend moved the table lamp. I ewed and told him not to touch it because the lamp was dusty and dirty. We took turns going to the restroom and washing our hands. When I returned and sat down, my boyfriend got back up and asked the manager to come over to our table. He directed the manager's attention to the emergency backup lights located above us, to the lamp on our table and questioned him about the cleanliness of their kitchen. My boyfriend said that the amount of dust and debris that had been collected on things he could see and not ignore made him lose his appetite. We canceled our order and left. Please let me know when the restaurant is sanitized and we'll consider coming back again, thank you. read more

I was serious when I say that I should have bulked up more for the arm wrestle between my husband and I one night about what food to get for dinner. My husband saw a commercial on TV and wanted Chilis. I wanted....pretty much anything else. Since I get my way (food-wise!) about 90% of the time, I figured I could go along with his suggestion this once. We did the 2/$20 meal that includes a shared appetizer and two entrees off of the special menu. We did the 1/2 order of Texas Cheese Fries (melted cheese, bacon, jalapenos w/ ranch sauce for dipping) as our app. For our meal, he chose the taco pizza (new on the menu) and I chose the 6oz sirloin w/ mac n cheese instead of the mashed potatoes. I asked for it well-done. They made it REALLY well done. As in charred...as in almost inedible because it was SO chewy. I uploaded a picture of it so you could really see how black it was. The loaded mac n cheese was REALLY good though. It is a good solid macaroni and cheese base to start with, and then they top it with melted cheese and breadcrumbs. There are also jalapenos in the mix, and my husband really enjoyed that. The Taco Pizza was really good. It had a nice crust (not a wibbly crust) and held onto the ingredients well. The cheese fries were delicious, but congealed by the time we got home. Understandable, however, because that's just a property of the cheese. The staff was polite when placing my order, and it was a cheap (ish) to-go meal. I wouldn't say I am in any rush to go back, but I certainly wouldn't kick and scream if my husband got another hankering! read more

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Service was very slow. I ordered the steak fajitas and they had no flavor and the steak was tuff. Would not order them again and they were what I went there for read more

we stopped at the chili's in Hoffman Estates on Thursday. there was only a few tables full so not many people at all. first my mother-in-law asked if they had decaf coffee the waitress said ok. which we found out later it was regular coffee. then we ordered our meals and three of the four of us ordered soup or salad. the next thing we know is our meal came out. no salad or soups then all of a sudden here comes the soup and salad. not good service. so when we paid the waitress took the unit you pay on and jumped pass the part when you review the restaurant so I couldn't leave a bad review. I will not be going back. service and food has definitely gone down hill. read more

We order from here for lunch sometimes at the office I work at. Their food has been pretty consistent, and I love consistency. They are usually late with our pick-up orders by 10 minutes though, and usually when I'm off the clock it makes a big deal for me. Only thing I'm quite upset about is there's nothing really healthy here. Even their vegetarian meals can hit up to 1,000 calories easily. Oh well, we were hungry and the meal was free. I give it three stars for making me late from returning on my lunch break and not having healthy options. read more

The last two times we've ordered from this location they have failed. This past order the food was 15 min late and they forgot my husband's tortillas for his fajitas. Pretty basic ingredient for fajitas. We had the joy of driving another 30 min round trip to get them, only to have the manager be a jerk. Super! Last time we ordered a fajitas platter with extra sides and didn't receive those sides. If you would like to have what you ordered, don't expect to get it from this place read more

Hadn't been to Chili's in a couple of years, got a free queso coupon in the mail and thought why not? Started with, of course, the queso which was good as always, though had to be stirred to be uniformly hot (first hint). My drink "glass" was cloudy and after a couple of sips I noticed something black on the inside top of the glass, I think it was a piece of olive. The waitress looked at the glass and said "ewwww"... never apologized though. On to the main course, my wife had the shrimp tacos. She said they were good. I ordered the bacon cheeseburger, cooked medium. It came well done and when I finally got the attention of the waitress she took it back but no apology. Second burger comes, I take a bite and the first bite was medium well, close enough I was hungry. I kept eating, bite after bite the burger was more and more done until I hit the center, well done, overly well done. Now what cooking method would make a burger cook from the inside out? Oh yea, microwave. BURGERS, MICROWAVED! That is a first for me, and a last. On a side note with all the problems I had they didn't even offer to comp my Dr. Pepper. read more

During my move and packing .. me and a friend along with our kids stopped at chili's to have some dinner.. this amazing young waitress helped us. This young women full of life, gave us wonderful service. Mind you we had 4 children at this table under 8 year of age.. please go see Stephanie, at chili's excellent SERVICE!!! Thank you Stephanie for making a crazy night a bit more relaxing! read more

This place is so dirty. Every table around me was disgusting and employees kept walking back and forth like they were looking for something to do. I'm, clean? It was dead when I went so service should have been on the quick side. Waited 45 minutes for our appetizer which was trash and 10 minutes later our food comes out and is served to us cold. We canceled our meal and only paid for what we ate which was our trashy appetizer and two drinks. Super over priced and chili's isn't even all that. 2 stars because the waitress tried. read more

I recently got take out from this chili's and will avoid coming here. I had my family over to meet our new born child at st. Alexian brothers down the street. I got my bag of food for the family and raced back to the hospital only to find out they forgot my wife's chicken pasta. Not wanting to step a foot in this restaurant agian, I had no choice but to go back so I called ahead to make sure it was ready. I waited 15 min before being acknowledged. Another 10 for them to get the food. Ladies and gentlemen of yelp, what's in a CHICKEN CAJUN PASTA? chili's gave me a shrimp pasta. I'll be getting my 2 for 20 from Applebees for now on read more

Had a very nice server, Amanda. She was polite, peppy, and pleasant. Worked very hard to make each table happy with their meal. Very fast in her serving abilities. She's an asset to Chili's. Food was good. A bit spicy for me. Very good with social distancing and cleaning. Everyone wore masks. read more

Have been going to this location for over a decade, it's always been pretty bad. That turned me off for a couple years but I decided to give them another shot. Big mistake. Let's start with the sticky nasty tables. Disgusting. I sat down and the sleeves of my sweatshirt were stuck to the table. I expect tables like this from Arby's at 12pm on a weekday, not from Chili's on a dead Sunday afternoon. Service was terrible, had Joe as a server. Let me go out of my way to rain on this guy's parade. If you have two tables in the restaurant, maybe check back once more than every 15 minutes to refill drinks. I'm not sure what was so funny in the kitchen, but since I was sitting right there I could hear you guys all partying it up while I sat with an empty drink. Good times. Food was equally awful as the rest of the experience, and very expensive. They messed up my burger (how do you mess up a burger?) and to their credit sent the manager, but I wasn't about to be that guy. Instead, I paid my bill and will never visit this place again. It's been terrible for years and nothing has changed. Sucks to suck, Chili's. read more

Tables are old and tacky, sticky, and gross to touch. Understaffed, waiters don't stop by tables enough. Tables are loaded with crap; between the menu's, condiments, condiment holder, drinks, plates, appetizer plates, and understaffed waiters that can't clear the table, this place was a cluster mess to take 4 kids to. read more

I eat at this Chili's once a month or so for lunch and I like it. The staff has always been friendly and I've never had to wait more than a couple minutes (it's usually just go in and get seated for lunch). I especially like the chicken crispers and as someone who has gotten food poisoning from eating them at a Chili's in California, I can say I've never had a problem with them here. If you're in the area and are craving Chili's, I would definitely recommend this one. read more

This review is specifically for the Chilis To-Go service at the restaurant. On three occasions, separated by months, I have ordered food for pick-up from the Chilis To-Go service. On every occasion I have had to wait about 10 minutes for my food to be ready even when arriving at the designated pickup time and even when extending that pickup time via the website by 10 or 15 minutes. No line for pickup mind you. This is me just waiting in the restaurant for my order to be ready. Most recently, I ordered lunch to go on a weekday and had to wait the 10 minutes. Furthermore, my order was incorrect having received the wrong meat selection for my fajitas. Now, it is possible that they were out of my particular choice, but I was never notified of the change. If you order to-go from this location. Be ready to wait for your food or show up a few minutes later than the scheduled pickup time. Additionally, check all the food items and containers at the counter before you leave to make sure your order is correct. read more

Honestly never again. Waiting forever to take our order, the forks and knives were dirty and the strawberry lemonade was nasty. And just to top it off the food didn't have flavor it was expensive for no reason. read more

Terrible service, short handed, ineffective manager. Waited 2 hours for our meals, except my wife didn't eat since they messed up her order TWICE. My son never got his fries nor dessert included with the meal. Manager took off my sons meal and my wife's ...BFD. So we got nothing for wasted time and aggravation. They also had to fix the bill THREE times since they couldn't add. Last time for us going tot this location. read more

We went to Chilis today and the spinach queso dip was to die for, the molten cake was heaven sent!! Also, our server Paige was awesome! Great customer service all around! read more

Usually ok, but was the SECOND of two restaurants to screw up my checking account this weekend. Ran the debit card twice, canceled one, but the pending charges stay there with your money on hold for several business days. The guy was really apologetic and nice, and I appreciated his service. But between this transaction and the one that basically doubled the bill I paid on my debit card, my account is now "overdrawn" (but not really, because it's just a bunch of money on hold that I never actually spent). Really annoying. read more

When I was much younger I loved Chili's. Black bean burger and fries, yummmmm. I've frequented this place less over the years, and I finally went a couple of days ago after receiving a gift card. We sat in the bar area, at a table that was definitely too small for the 4 chairs it had at it with all the other crap on the table. They do that pay at the little computer kiosk thing, which is in the way and so impersonal. More on that after the food. So I ordered some enchiladas that looked awesome, very Americanized, but I'm into that. The chicken was severely over seasoned in them, which was a bummer. My lunch mates both had burgers, which looked good and were cooked to their liking. Our waitress was kind, always had a full drink for me. She had to wait on the entire bar area, which was filling up as we left, and she did so well. Okay so back to that stupid kiosk at table. You HAVE to pay at it, unless you're paying with cash. I get the idea for it. Saves time, etc. Still, I hate it. I don't want to push buttons on a touchscreen that some boogery two year old was playing with previously. Ick. I remember why I dine elsewhere. Chili's is okay, but for the same amount of money I can upgrade to good food. read more

Horrible service...took 20 minutes for the waitress to to come by. We tried to put in order but she said she insisted she would take a drink order first. Another 5 minutes and no drinks. This was on February 18 2019 at 5:15 and she was serving in the front left side of the restaurant. No wonder this place is 2 stars on yelp. read more

This chilies is awesome. Steak is great. I replaced TGIFridays and I'm not sorry.

I was looking forward to my meal. I had their small sirloin steak which was overcooked and cold,the asparagus was flavorless and overcooked, topped by a piece of grey avocado....yuck. Sometimes changes to menus are not handled well. Get somebody who can cook. read more

Absolutely horrible experience. We ordered through to go. We ordered the 2 sider lunch, pickle chips and a childs 2 piece chicken meal. 1. The 2 slider meat was raw. Not edible. The fries that came with it had to much seasoning on it. 2. The pickle chips were disgusting. The batter was undercooked, mushy and had no taste. In the garbage they went. 3. The kids meal chicken was raw also. Extremely mushy. Did not take one bite. It was supposed to have loaded mash potatoes instead we go nothing. $25 waste of money. I called to speak to a manager but was told they were all busy. Then my husband called to speak to a manager 3 minutes later and was told there were none on duty? Wth? I want me money back. This place should be ashamed of itself. read more

Quick review: was just there (4 people) and left after 5 minutes because of a smell in the restaurant that was unbearable, all 4 of us. Restaurant did have a good number of people eating there, so maybe it was just us. We asked the waitress, and she said she didn't notice any smell. Maybe we should have asked to be moved to a different part of the restaurant? Nevertheless, not going back there again. read more

Chili's has changed a lot in the last year and this location proves it is not for the better. Food is sub par and while service is well intended this place leaves a lot to be desired when it comes to customer service. More limited menu choices and they can not even get what they have listed right. Won't return. read more

Service Experience: First things first, this place is awesome. I was recently there on 9/25 and it was a Friday night so it was busy. We were seated immediately and our waitress came right to the table. She introduced herself and we got to business. She came right back with our drinks and she brought our order of chips and salsa. She gave us the average time for deciding what we want, and we ordered when she came back but we had to let her know that we were waiting on one more person, she was so gracious. Even though she had a lot of customers she kept coming back to our table and getting us anything we needed, I give her a 100% if I could because she was so awesome. Food Experience: We had the chips and salsa for an appetizer and all I can say is, it's so worth it. Bottomless tortilla chips with fresh salsa cannot be beat! I ordered the double steak fajitas with cilantro rice. Oh so tasty. It was amazing, I am still craving it. They bring it out on a cast iron skillet and it is still simmering and steaming, which is the way I like it. The cilantro rice was awesome. For dessert we ordered the cookie with ice cream on top. DELICIOUS. I am so happy with how great everything was, believe me I will return always! read more

The service was terrible. The food was really good. We were harassed about our ID's being from another state and the manager stared at us for quite a while. The waitress that was supposed to tale over for ours never even came over to our table to say hi. The food is amazing but the service sucks. Also, the tables had old sticky food in the grout. I highly don't recommend this place. read more

Great big bites and loaded mashed potatoes. Service was delicious. Margaritas were delicious. read more

Chili's - American Near Me - Hoffman Estates, Illinois

I would give five stars but it's very loud other than that good food waitresses ok nothing to complain about haven been in worse places. I like chili's. read more

First impression, it is freezing here. Took 10 mins to get a waiter. He took my drink order, then vanished. 10 mins for the diet coke to arrive, delivered by someone other than my waiter. Ok. 10 more mins and the original waiter is back. Ordered side salad and wings over buffalo. Looking around while I am waiting. Not only is there a fowl odor, it looks as if no one has scrubbed the floor or seats, ever. Dank. Food arrives. Side salad is good, nice balance of lettuce and carrots, etc. Good ranch dressing. But, the wings. One bite into a drumstick and there is more FAT than meat. HUH, never had wings full of fat. Maybe it's a bad one? Nope, tried all of the wings and they are the same. Gross. Stomach has been upset since lunch. There are many other choices in the area. IHOP seems like a good choice. I know, sad. read more

Our wait was pretty long even though we had an 8pm reservation, was seated at 9pm. But our server Jessica was clearly a Veteran server and saved the day.. professional service! Chili's is lucky to have employed great service. read more

Im not going to lie the food was good , but the service wasnt the best.Me and my family have experienced so much better in ither places than this . Like my cousin had to stand up to get the attention of the waitress. We waited 5 minutes for someone to ask us if we wanted something to drink. We asked for a desert & they forgot anout it, we literally had to ask 2 more time so they can actually pay attention. But Great food! read more

Andrew was by far the best waiter. Thank you for taking care of my family and I the other night.

Excellent customer service & the food was delish! I will certainly go back. Oh, they took my coupon with no hassle.

My sis and I have never had a problem there. Service was great no matter how busy it is. Yes it slows down when there is a lot of people but that's typical of most restaurants. They always get our order right and do a great job. read more

I went there on a Saturday night at 8:30pm. I still waited for 20 minutes to get seated. The waiter had many tables to attend to, so Derek was overwhelmed. We did not receive our refills until we waited a while and asked. We waited longer than usual for our food. We noticed that the table next to us received their food sooner than us and ordered after us too! We waited 20 minutes or more for our food. The salmon was dry and did not want to let our server know cause we did not see him until the salmon was finished and we were starving. The enchiladas were great! The short rib melted in my mouth and was tasty! The chicken had great taste and seasoning. The salad was good with the grilled cheese! The best was the toffee fudge brownie! It is the best dessert served warm on the skillet! It melted in my mouth with the warm chocolate taste burst with the vanilla ice cream. Great combination and taste for dessert! We even ordered our dessert before the waiter came by to ask us cause we waited so long we ordered on the tablet that was on the table. It is great to see the food on that device before you order! We even paid our bill on the tablet with our credit card cause we waited so long for our waiter and wanted to leave after the good dessert! They mainly need better management cause no manager came by and asked us how our food was. I wanted to talk to the manager but never was introduced to one. I only go for the good food here, not the service! read more

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My kids and I enjoy coming here, the food is decent for the price... the service is a different story, you're lucky if they even get to you in the first 8 minutes of you sitting down (even during slow times).. we go there often mostly because of the kids and because other chilis are better at costumer service.. this one just happens to be close to our home. read more

It's Chili's...'nuff said...except they have a new kiosk where you can pay at the table. Awesome idea.