Perfect service!! Ellis was friendly and professional. Manager BJ checked on us. Will definitely return...great food & great service!

Walked in with wife and two grandkids. Almost nobody in the place and the host, who seemed a bit slow, told us we would have to wait a while. We're thinking it was wierd. Bad vibe. Manager looking guy comes out in a t-shirt with gut hanging over his belt. We just left and went to Buffalo Wild Wings -- which was much better vibe. We're from out of town, so we thought Chili's would be a safe bet....NOT read more

WOW, what can I say? I sat at the bar and the bartender might have been one of the worst bartenders I've ever been in front of. She was always on her phone. The manager didn't care and the food was awful. But, here comes the good part. My bill came and because the service was so bad I put an 18% tip on and when it printed out, it was at a 30% tip. So I asked for the manager, but the manager did not come right over because he was interviewing somebody. I spoke with the gentleman next to me. He put a 20% tip and it converted to a 30% tip. What can I say? There is no doubt that they are doing this on purpose never ever will. I walk into this Chili's again. Beware, beware, beware. read more

No server after 20 mins and tables that had way more ppl than us getting greeted before us. Left and went to Applebees. They treating us like royalty. The reason I'm making this review now read more

Dear Chili's management, Alexandria, Louisiana. You sell boneless buffalo wings, which are fairly good however, when you serve these hot wings, you put cold ranch dressing into the box which by the time you eat the ranch dressing is hot and it messes up peoples stomach. The sad thing about it was when I called in this order. I asked them to please keep the ranch dressing outside of the box because I had this problem before. You keep on putting a cold dressing with hot humid food, and it spoils in the box and that's not good or healthy for anyone's stomach. This will be my last time ordering anything over there. read more

Chili's - Hot boneless buffalo wings with spoiled ranch dressing that is about the temperature of the buffalo wings if not hotter - American Near Me - Alexandria, Louisiana

Never again. The girl who took our drink order didn't know how to take an order with the tablet- had to tell her literally 4 times. Then about 15 minutes later, we still don't have our drinks and a different waitress came over to take our order- she said the other girl was in the bathroom and then she quit ‍. Our food came fairly quickly but we were one of only 3 or 4 tables in the whole place. The food was sub par, but a cook also quit while we were there (what's up with that???). So idk maybe a server made the meal run just run. She also never brought my toddler's lemonade and then when we brought it up, she said she'd take it off (it's included in the kids meal so it wouldn't make a difference) read more

Hubby and I stopped through this past Sunday on our way home and He got the combo steak and chicken sizzling plate with tortillas. I got the crispy chicken tenders with Nashville Hot flavor along with a side of fries and white mac and cheese. Hubby enjoyed his fajitas. I had a little bite of one of his steak fajitas and let me tell you, the seasoning on it was on point and tender with a little bite to it. I loved my chicken because it was moist, but that Nashville Hot flavor was not coming through at all. We shared a skillet chocolate chip cookie with vanilla ice cream. The cookie was warm and the edges were crispy. Overall both meals and dessert were good and the service was great. Loved the inside of the restaurant, but the music should have been mixed up a bit more. read more

My hubby and I went the other day and the manager on shift that day was amazing and so was our server and food

The food was great taste. Service was good also not long waiting. Ambiance of all the T V's in the place and lighting is right in the place.

Pretty mid service. The bartender was very nice just kind of slow. Slow to take orders, slow to deliver menus. Just not it . I honestly think the bar could use 2 bar tenders. It's not a very big bar but they seem to get overwhelmed easily. The Happy hour deal is probably one of the best I've seen though. read more

Chili's - American Near Me - Alexandria, Louisiana

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After reading about a third of the one-star reviews, I am certain of two things: 1) I can't believe Corporate has not been made aware of the conditions at this Chili's location. They need to visit this location undercover & unannounced and get rid of all the cooks and management possibly close it down. Also, fire who needs to be fired of the wait staff and retrain the one that remain. The last Chili's that we ate in was in Pace, Fl over the course of over 20 years and never had a bad experience. After what I read on the reviews, I would be concerned about my health, so I'm not taking a chance. Chili's needs to identify and get rid of their "bad apples". 2) We will never step foot inside the Alexandria LA Chili's. *I had to leave 1-star to be able to write this review. read more

Out of town stop by Sunday 13 order the triple appetizer service was slow. The food was just not worth it very greasy, over cooked, and just well at all. read more

Chili's - The burger was not well cooked the chicken was very greasy - American Near Me - Alexandria, Louisiana

I don't think I'll be in any hurry to go back here to dine. Went here maybe a month ago. Walked in and the place was almost deserted. Maybe two tables with other customers. Took a while for someone to notice me and seat me at a table. Then there was a woman sweeping in the section I got seated in who was just solely focused on that one task. Eventually she looked toward me and said she'd be with me in a bit. Still continued to sweep, like customer service was lower on her priorities. Finally, she decided to come over and ask for my drink order. I ordered a drink and was pretty much ready to place my food order but she disappeared toward the kitchen. Eventually I got my drink and was also able to place my food order. Everything came out fairly quickly, which was probably the best part. I began eating and my food was a lot spicier and also saltier than I expected. And rather greasy too. Not a great meal. The rest of the meal the server was distracted and barely remembered to check on me. They were not busy the entire time. I just wonder if they expect people to keep coming back with half-assed service like this. I'll spend my money elsewhere next time I want to eat out. This Chilis is going downhill. read more

was on a road trip with family, got sick from this restaurant as it was the only thing I had eaten all day, hostess' looked lost guiding us to the table, did not get silverware until we had already gotten our food, service was decent, but beware of the food here! Shared a triple dipper with my wife and got so sick we had to stop on the side of the road until I puked. read more

On 1/5/26 at 10pm I decided to stop in Chili's for some egg rolls. Upon entry in the restaurant (main entrance), the manger Elton was speaking with another employee at the bar and they both gave me nasty looks (although closing at 11pm). I then stated I was there for carry-out and was asked to go around to the other side. After placing my order I look through the kitchen and noticed that neither cooks were wearing gloves and 1 of them were cleaning up and preparing food at the same time (at 10pm). I ordered the eggrolls cut in half and one proceeded to grab the eggrolls with bare hands once more to cut for me. The kitchen looked filthy and other guest were there seated waiting on their food. The entire operation was receipe for someone to get sick. This establishment is ran with VERY POOR management. It appears that the staff have no respect for management. Please Please Please restructure this location or I'm sure it will be forced to get shut down. I got the manager Elton to refund my money. read more

It looks like the Department of Health hasn't been there in years. Instead of closing down Carino's they should've definitely closed down this location because it's always dirty and sticky in there. Especially the Pickup area the floor is a mess. It's always wet stick and nasty and there's trash on the floor, I would not recommend nobody eat there read more

I don't know if they are under new management or what, but they are on their game! Staff was polite, and food was wonderful.

I like their hamburgers and appetizers. The service was good. Probably wouldn't order anything else.i and my family wanted to go out and didn't want to t to wait. read more

Everything was great this was my first time to pay and pick it up from there. It was done in no time

Idk if it's spelled Sean or Shawn, but I know he is the GM. This is a personal thank you for your hospitality and support during our time spent at Chilis. Our server was very tentative and warming. I wish I could remember his name to give a proper shout out. Regardless from the entering time to the existing time I felt catered to. All needs were meet. Kindly, Dai read more

It's always nice to see a restaurant bounce back from its shortcomings. As of 10/01/2023 I can personally say this Chilis location has finally bounced back from the brink of collapse due to the COVID-19 pandemic. In the past this location suffered bad service, wait times and food quality mostly due to understaffing however this go around, the host was incredibly friendly, food came out quickly and my server was phenomenal! The carne asada was great and I received a generous bowl of guacamole. Don't be afraid to give this location a second chance. It's well deserved. read more

Chili's - Cilantro-Lime Carne Asada - American Near Me - Alexandria, Louisiana

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On multiple occasions i have a repeated issue with the same mistake being made. I think there must be some sort of issue when one orders for example the triple dipper with multiple choices, rather than my custom order at least one choice they will get wrong repeatedly. I don't know where the problem is read more

A nice place to stop in for a bite! The ambience was nice and staff was friendly. The food could've been prepared a little better, but all in all, a nice restaurant! read more

Waited for 2 mins before someone told us where to sit. They pointed towards a table next to the kitchen entrance. It was very loud and the floor & table was sticky. We waited another 4 minutes before someone came back to re-sit us. We moved to a different table further from the kitchen, but now the seats were sticky. Took 8 minutes for someone to come by and introduce themselves & take our order. Half the tables do not have salt or pepper. Ordered $25 for 2 meal combo - Chips & Salsa, Bacon Chicken Ranch Quesadilla, Chipotle Honey Chicken Crispers, & Skillet Chocolate Chip Cookie. Chips: Salsa = sour side, chips = crispy. Quesadilla: strong bacon flavor, little to no ranch flavor. Subpar. Chicken Strips: salty. Fries are good-crispy on the outside, soft on the inside. Cookie: Best part of the meal. Crispy on outside. Soft and chewy texture in the middle. Served hot with a scoop of cold vanilla ice cream on top. Service: fine once we got seated. Overall, extremely disorganized and dirty to begin with. Subpar food & standard service. read more

Chili's - Bacon Ranch Chicken Quesadillas - American Near Me - Alexandria, Louisiana

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This was probably the worst Chilis we have ever been to. The service was awful. The restaurant was not clean. The food was not prepared well. I ordered the quesadilla explosion salad and my quesadilla was basically cheese crackers. Overcooked and super thin amount of cheese they didn't even stick together when melted. I brought up this to the server and she really was rude as hell so I didn't even want spit quesadillas. The salad was really just all lettuce. My husband got the pepperjack mushroom fajitas and and got them jacked up with the queso. They barely had any queso and were overcooked as well. It really was just a horrible visit and one we wont return to. read more

Chili's - American Near Me - Alexandria, Louisiana

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I don't understand why they thought burning my food was okay. I couldn't even bite into it. Then I also had old produce I don't think my cheese was suppose to be black. I honestly just want a refund this supposedly thing called food. read more

Chili's - Charcoal - American Near Me - Alexandria, Louisiana

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We were extremely disappointed with Chili's. The wait for our food seemed to take a long time. But, we figured they may be shorted staffed. Then, got cold food. It was barely room temp. We asked for napkins (still waiting). Service was poor. Not sure if the server was new or just inattentive. Saw her visiting (?) with what appeared to be family or friends. Based on our experience, most likely won't be back. read more

Chili's - Triple dipper - American Near Me - Alexandria, Louisiana

Overall amazing atmosphere would love to come back anytime. Perfect management. And the food is phenomenal.

Friendly environment, made a few people laugh with birthday songs, and the food came out quick and tasty! Courtney was a doll and gave a warm service! read more

Please listen to this experience that my family had. *On Monday, November 9th my family chose to go to chilis. *Our family is currently displaced due to various reasons out of our control so we are having to eat out at nighttime. *At 7:30pm my family of five: Two adults, a 7 year old, a 3 year old, and a 11 month old entered the building, which did not appear to be busy at all. When we walked up to the hostess we told her we had 5 people which included a high chair. The hostess then told us that they would not be able to serve us because we had too many people and they could only serve 4 people! We were astonished and let down. *We still aren't completely sure why we were turned away other than because maybe we are a white, a family, I don't know what! I will never go back to chilis or recommend it to anyone. Please do not go to this restaurant. Chilis please investigate what is going on at this location. read more

Absolutely disgusting. Bar sticky. Menus slimy. Bathrooms dirty. I'm hoping I don't get sick tonight.

Wait time: We waited a few minutes before being sat down. The waiter is jacked on energy, and introduced himself as Tony Romo but he was nice and friendly. Inside: The floors are very dirty along with the walls. Seems like it's never been scrubbed in a long time. Dust piled in the windows. The decor is very outdated and the paint is chipping off the walls. There's dirty tables that need to bussed that staff constantly keep ignoring. Food: We waited about 20 minutes for our food. Everything came out fresh but the fries felt like they were sitting. Our burgers were full of flavor and came out perfectly. read more

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This is by far the best experience I've ever had in a restaurant, we had a group of three and got sat immediately, got our food within the first ten minutes of ordering (maybe less) the servers are great! Never got any names but. They were wonderful!! The food was delicious! Better than the other chilis around! read more

If I could give 0 stars I would, the food was Horrible. You can never go wrong with a chili's salad but not here. Warm limp salad had a cucumber that I thought was a pickle bc it was so limp. Ordered also Chicken wings got some kind of chicken nachos but food took SO long did not even feel like complaining. Waitress was very sweet but other than that the food was nasty ! read more

Service was great, they are ESA, SA, TA friendly! We ordered to 2 for $22, The portions were quite generous, the salads were huge, 2/3 servings of broccoli. Food came out quickly, didn't have any issues. The staff were very friendly, not sure why a lot of reviews were bad.. we had a great experience. I brought my ESA since I'm traveling and they were understanding and seated us in a good spot. read more

Chili's - American Near Me - Alexandria, Louisiana

Service and food was great. In and out faster than expected. Next time in Alex I will return.

Ok go figure. Victoria made a call ahead to book a table and got a confirmation text; when get there they said it didn't show up. We get seated and it's taken 25 minutes before we get some attention about drink order. While we were there one couple had to send their food back, another couple had the manager come to the table about the service and several other people seemed to be irritated. This is a bunch of crap everytime we come here but we still do it to ourselves. Pretty much nothing changes at our local Chilis. It's always the same type of service....terrible chalked full of excuses. Walk in at 1:00 with 8 people in front of me to find out there is no hostess. For those of y'all that know me, know after 10 minutes I was boiling over so I had to find us some help. In less than 5 minutes I had everyone seated. Now why is it that a patron could see this but 5 waitress couldn't and where was the manager?! Ok so I visited today because I was craving their wings and after I had been siting for 15 minutes after placing my order they allow me to know they have sold out of bone in wings. The girl never said she was sorry, let get the manager or nothing. read more

It's Covid season so it is what it is! Our waitress was great. She made sure our cups were running over. Food was typical Chili's . The chicken crispers were not cooked so we had to send them back. Everything else was cooked to order. read more

I'm am glad that this restaurant is still operating under the covid 19 regulations I visited this restaurant yesterday and as usual it was great it had great food great service and great customer service the only reason why I'm giving this restaurant a 3 star is because every time I order take out my food is either cold over cooked messy and thrown together or missing napkins and silverware today was so much better read more

I normally love chili's but this was so so very bad... it was a Togo order so there is that but ordered the trio of appetizers( fried pickles, spring rolls, and sliders) the ranch it came with was so watered down that it was like dipping into skim milk. The only thing that was even remotely good were the spring rolls. I also had the Buffalo chicken salad with no blue cheese crumbles which I alway get almost every time I go and they gave me chicken on iceberg lettuce only! Nothing else with the same watered down ranch. My husband didn't even want to try his food after he saw what mine looked like. We ended up having to go get Wendy's just to have something to eat since we just had a hurricane pass through our home town and had no power at home. A massive waste of $50 for two entrees and one appetizer! read more

Chili's - Boneless Buffalo Chicken Salad - American Near Me - Alexandria, Louisiana