Had a hot water heater installed. Several smaller mistakes were made, but they cleaned up that…read moremess. The real problem was not hooking up one electrical wire, so it didn't work at all. Quickly called them, and they said that it was my problem, and I should call an electrician to fix it. I made the repairs myself and sent a letter. Weeks later they said that I could have 10% off on the next job they do. Wow.

This is a long review but worth it to explain my overall experience with Fred Weston lately. I've…read moreused Fred Weston plumbing many times over the last 10+ years in different homes. But this time they really let me down. I had to call them on a Sunday because I had water in my garage between my water heater and hvac. After having two water claims in three years: a toilet leak that damaged the ceiling in the bathroom below it, and a fridge solenoid going bad which allowed water to keep flowing into my ice maker and flood my kitchen. You could say I was panicking about where this water was coming from. There was enough water that it had slowly made a small river under my car and out the garage door. I called FW and was told how much it would be to have them come on a Sunday because there's a minimum of 3 hours or they could try to get me on the schedule. I didn't want to wait because who knew where the water was coming from - a busted pipe somewhere? When the young man came out, he went to all the bathrooms as well as the kitchen, looking under the sinks and behind toilets. He even looked in my attic space - visually from the doorway. Then he looked around the garage at the drainage pipes from the water heater and hvac. No water was visibly leaking. Did he then shop vac the water up? No. He called his boss who agreed with him that he should cut a hole in my garage wall between the water heater and hvac unit. Okay I said, if that's the only way to find out where it's coming from. Well, upon cutting a hole in the wall we discovered that that's just a concrete wall. There are no pipes which meant that any pipes would be above the garage since I have a 3-story condo. He then proceeded to take some of the ceiling tiles out and see if there was any noticeable leaking. None found. I had gone back in my house during all of these events, hoping he'd tell me what he found. When he was done with his investigation, he came in and told me that it looked to be the hvac unit! He said "I got the water cleaned up as best as I could so there's no standing water and it's pretty dry, that's when I noticed that the water looks to be coming from behind the hvac." He told me it's probably a drain pan that's gotten rusty or has a crack in it. (Come to find out, he was right.) It was the following day that I thought about how he hadn't even shop vac'd the water before he cut a hole in my garage! And the site of the hole in my garage - because of course he hadn't fixed the hole in my garage - made me realize that I've been taken for a ride. I called the company and left a message with someone (Linda?) and she said she'd talk to her supervisor and the technician who'd come out on Sunday. I waited another week and when I got no call back, I decided to email them. The only way I could email them was to fill out the contact form on their site. Once again, I got no reply. After two weeks, they did go ahead and cash that big check I gave them on that Sunday. For a while I was thinking maybe they weren't going to cash it because they realized they messed up my garage for NO REASON WHATSOEVER, but I guess I was living in a fantasy world with that scenario. I'm still peeved about the hole in my wall which I still have to fix, and the fact that they have not even had the decency to return my call or email. Shame on Fred Weston Plumbing, and shame on me for being fooled into paying someone for doing absolutely nothing except damaging my property and THEN discovering the issue wasn't a plumbing issue. I knew the price would be high for a Sunday, but I didn't expect them to do the job in a way that left me with a hole to patch and no one to have the decency to get back to me. I'm sure if they take the time to reply it will be to write a long response deflecting or coming up with excuses like they have on other poor ratings. Follow-up to response by "owner". No one called me back. No one emailed me back. No one followed up. Finding out where the water is coming from would've been easier if the water wasn't there. Use common sense. This company is quick to respond to complaints when we leave them a bad review but they are NOT quick to reply to attempts to contact them via phone or email. Excuses excuses is what this company is good at. This is the last follow-up I will have on this review.

Wonderful service! Mr. Davis answered his phone on the first call and was at my home before I knew…read moreit. He fixed both of my problems and was so very pleasant. I will definitely use him again and recommend to anyone. Robin Ivens

From the owner: Repair & Service for your Plumbing, Water Heater & Drain Lines…read more I do plumbing repairs & mainly small jobs such as toilet repairs, faucets, water heaters & drain cleaning, pipe repair. Will provide excellent customer service. State Insured and licensed. Have over 45 years of experience serving Blount County. Do residential projects.install plumbing fixtures, such as bathtubs and toilets, and appliances, such as dishwashers and water heaters. They clean drains, remove obstructions, and repair or replace broken pipes and fixtures.

Uninstalled and removed 4 toilets and installed 4 Kohler Adair comfort height toilets. They were on…read moretime. Got done on time. Quote was accurate. Pricing was fair.

I used yelp to find a reliable contractor to install a new water heater on a Sunday evening. I…read moreheard back from Shaun the same day with an estimate and they installed on time. They were courteous, efficient and professional. Highly recommend.

These guys are great. Especially these days when it can be hard to find someone able to come out…read moreand do a good job relatively quickly. They were on time and they did their best to make sure the solution they promised is what they delivered. Even when there were some surprises, they still delivered. They had a few moments when they could have taken the opportunity to gouge me too, but they didn't. Honest company that does a quality job, and easy to communicate with. They did a tough job and finished well. Very happy with the result!

***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.

Scott and helper did a great job fixing the leak in my tub/shower unit. My place was clean after…read morework complete and everything works great. All of the guys were professional and I will definitely be using them again. Good people.

I had purchased an older home knowing that I would need upgrades here and there. So, I had a handle…read moreon a shower go bad. I call an independent plumber thinking maybe cheaper by not calling a big name company. This guy said he replaced a, something I have no idea, and it was fixed. It was ok for 2 showers and he had to come back. It still didn't work so I called BK Plumbing and Jake had it fixed in 15 minutes and that was a few months ago. So now I got a sink pipe leak and Jake is going to make sure it's fixed!

I can not tell you how great this company is. The two wonderful men that came out and unstopped my…read moredrain were so nice and beyond professional. I am so relieved that my drain is open and functional! Thank you Zoom Drains KnoxvLille, TN!

Arrived early! Was professional, courteous and friendly. Explained the problem…read more Drain is now open! Worth the expense. Bradley was awesome!

We had PA out to our home a while back. The plumber was awesome. He explained the issue and fixed…read moreit quickly. very affordable as well. I also want to say, their new billboards are AWESOME!! The pup is adorable! Whoever created those is a genius!

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I cannot even begin to express how lovely, kind, polite, and efficient the specialists are at Lee…read moreCompany. They far exceeded my expectations, and our home had a ton of little issues before their visits: I had a vent duct cover that was falling apart, a hose stuck onto the wall, and numerous other little issues that would have required several different tools, ladders, and expertise. I want to emphasize especially how amazing the drywall patching was done. It was seamless...without paint. It looked world's different than the slap-dash, amateur job our builders attempted in the same room. While you may hesitate to call an expert like we did (we were so determined to do it ourselves), the people at this company explained every step of their process. If you ask any questions during a check-up (on their maintenance plan), they'll walk you through the steps if you're able to do it yourself. I'm so impressed by their willingness to help, and they clearly hire people who are kind first and foremost. I really respect that in a company. Highly recommend all the specialists here. Really down-to-earth, awesome people.

I had a problem on the weekend, but they still got in touch and worked with me right away. They…read morealso worked with me about the problems with the old unit and the installation of the new one, finding discounts and getting me a great price. Installation occured within a couple of days.

Barry with Plumbing Pros was suggested to me several years ago. I am happy to say that Barry is the…read morebest plumber we have ever used and we feel that he is trustworthy and does not price gouge. Plumbing Pros don't ever let Barry go!

I recently purchased a home and had plumbing issues. After calling 10 different plumbing companies…read moreon Thanksgiving eve, Barry gave me a call back and said that he could make it to my home but it would take a little while. He came to my home at 9:30 PM and stayed until my drain was open even though he was due to go on vacation that evening! I felt relieved that Barry let me watch him work and told me what he was doing step-by-step and then gave me advice about what he thought the actual problem was. Well, I had to call them again just before Christmas for the same drain and found out that I had concrete piping that was causing the plug. Barry walked me outside and show me what to do to locate the drain and offered to come and help me replace the sewer lines on the Saturday after Christmas! The Saturday after Christmas folks! And his pricing was excellent. I don't have enough kind words for the generosity and the help that Barry has given to me. I refer him to everyone, and I will continue to use him in the future.

Mark Cutler, business owner and plumber, does an excellent job at reasonable price. He is arrives…read moreon time, always very courteous, and cleans up after completing the repairs. He also uses high quality parts in completing his repairs. I can always depend on him when plumbing repairs are needed at my house in Maryville, TN.

From the owner: Plumbing service company for residential interior repairs and replacement.read more