Extremely Disappointed With the Lack of Consideration for Patients' Time…read more
My experience with Endodontics Associates Atlanta and Dr. Figueroa has been extremely frustrating, and I am disappointed with the lack of consideration for my time and work commitments.
My original appointment was scheduled for September 10, 2026. I paid a $100 deposit and took time off work specifically for this appointment. Less than 48 hours before the scheduled date, the office canceled because the doctor had a funeral to attend. I understand that emergencies and unexpected circumstances happen, and I was initially willing to be understanding.
However, I rescheduled for November 13, 2026, and once again made arrangements around this appointment. Because of the appointment time, I planned to take a half day off work, and my partner also arranged to take time off to drive me.
Today, October 20, I received a call informing me that Dr. Figueroa would only be seeing patients until 12:45 p.m. on my scheduled appointment date because he had holiday plans. I was told that I would need to reschedule to accommodate his availability. Now, after already having one appointment canceled, I am being asked to rearrange my work schedule again, potentially change my travel plans and figure out whether my employer can accommodate an earlier appointment. I am also being forced to consider traveling to Kennesaw to get the treatment I need.
At this point, I feel that my time and circumstances are not being given the same consideration that the office expects patients to give the doctor. I have a job, responsibilities and a schedule just like everyone else. I understand that doctors have personal lives and holiday plans, but patients also make arrangements, lose work hours and organize transportation to attend necessary medical appointments.
Most importantly, I still need a root canal, and I am the one left trying to figure out how to make everything work despite these repeated scheduling issues. I booked this appointment, paid a deposit and made plans in good faith. I expected a professional level of communication and reliability, especially when dealing with necessary dental treatment.
I cannot speak to the doctor's intentions, but this experience has left me feeling as though my time and treatment are not a priority. Patients deserve better communication, consideration and respect for their schedules. I hope the office takes this feedback seriously because this has been a very disappointing experience.