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    Children's Medical Group

    4.0 (4 reviews)

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    Pediatric Health Associates - Happy Holidays from our PHA family to yours!

    Pediatric Health Associates

    3.5(48 reviews)
    0.6 mi

    I was a patient at this office and only very recently left because we moved out of the area. A lot…read moreof the doctors and staff are fine, but one recent incident was completely inappropriate and has left me feeling very uncomfortable. During a brief insurance lapse of just a few weeks, when my 2-year-old with asthma began coughing, I reached out for help getting his usual medication -- and the entire experience was unnecessarily cold, bureaucratic, and dismissive. I was told that because I hadn't filled that prescription since April (less than a year ago), we'd need to come back in person, even though it was clearly on record. I was also told there were no refills left, but CVS confirmed there actually was one -- which they refused to transfer from our old pharmacy on Long Island. When I tried to clarify what to do next, the front desk repeatedly talked over me -- even after I calmly said, "I'm still speaking" -- and then hung up. A doctor called back at one point and left a voicemail saying, "Call if you need anything," but when I did, I was told the doctor wouldn't speak with me and that I'd need to wait until Monday for the office manager. It's now Wednesday, and no one has called me back. Most concerningly, I was repeatedly shamed for not taking my son to a local doctor -- even after explaining that we were temporarily uninsured and trying to avoid hundreds of dollars in fees for what should have been a simple refill of a medication already on record, prescribed for a 2-year-old child with asthma. One staff member even accused me of not bringing my son in for months, which was both untrue and completely inappropriate. He is fully up to date on all well visits and vaccines per AAP guidelines -- I simply hadn't needed to bring him in because he hadn't been sick until now. The lack of compassion and communication was deeply disappointing. I'm a concerned mother trying to prevent my toddler's asthma from turning into something serious while waiting a few days for insurance to restart. It shouldn't take this much effort, or meet this much indifference, to get a necessary medication for a young child. Ironically, the same week this happened, the office was still calling and texting me to schedule well visits -- so perhaps their systems, and their approach to patient care, both need some reevaluation.

    During my pregnancy, I kept on hearing that I have to pick a pediatrician sooner rather than later…read more This was especially stressful during COVID as I couldn't go and tour the offices. This office was referred to me by a close friend who has two young children, but I didn't want to go to the first office referred to me right off the bat. That is why I placed several calls to other pediatrician offices. This office immediately stood out. And now, even after going for my son's two month wellness check up, I know for sure I made the right decision. Right off the bat, from my initial call, the office manager was extremely informative. She sent me paperwork prior to our first visit and let me know how things would go about after my son was born. I was instantly relieved as they explained what needs shortly after birth. Our first visit (and the others right after, because our son was a bit on the smaller side) were just as informative as my initial phone call. I also had a visit with their lactation specialist who was super cool, easy-going, and very reassuring. She is there every Tuesday, and you could book an appointment just to see her or book an appointment to see her on the same day your child has and appointment. They also have a great protocol put into place for COVID. You wait in your car and once you arrive you text the office to check-in. They text you back with a number for where you can wait in the waiting room. Appointments are very well spaced out and I feel safe visiting each time. They have several doctors at the practice, and we've seen three of them so far and they all have been great. The nurse staff is awesome as well. After today's two month check up I noticed that our nurse recognized our son, which was very refreshing. The office itself is very clean, and fun for children. Each room has a different theme and there's also a huge fish tank in the center of the waiting room, very entertaining for children. Finally, I do have to speak to their telehealth system. A few weeks back we had a question and didn't know if it was serious enough to bring our baby boy in. We set up the app and booked a telehealth appointment and within 30 minutes we saw one of the doctors, virtually. He was empathetic that we were first time parents and reassured us that our baby was OK and we were doing a good job. If I could praise this place more I would. I am super comfortable with my baby being treated here, and look forward to him growing with this office.

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    ProHEALTH Pediatrics - Melville - Come Grow With Us

    ProHEALTH Pediatrics - Melville

    5.0(10 reviews)
    2.6 mi

    I imagine that finding a pediatrician as first time parents is a nerve wracking experience under…read morethe most "normal" of circumstances. Finding one during COVID when your son arrives 7 weeks premature, well, that's a whole new level of crazy. Thank goodness our neighbors highly recommended Dr. Schultheis and his team. We were scheduled to have a virtual meeting with Dr. S on a Monday in April to speak with him and get a quick glimpse of the practice but Junior decided to make his appearance the Friday beforehand. I called the office the very next day - a Saturday - to explain our situation and see what they could do. No problem at all - having no info from us about insurance or any of that Dr. S called me right back and got all the info he needed to be in touch with the NICU during his stay. I got a call back that night as to his prognosis and every single day thereafter while he was there. After his 11 day NICU stay our son was home and in to see Dr. S the very next morning. Despite the COVID madness he was treated like gold from the moment we arrived and has been with every subsequent visit. Never more than a phone call away, Dr. Schultheis, Laura and the rest of the staff have always made themselves available even to answer the silliest of questions we've had, often reminding us that it's never a problem and they don't take "holiday weekends" so we shouldn't feel bad about calling. We are genuinely grateful to have such an amazing staff caring for our little man. Now 15 months old he's doing terrific and we can't thank the ProHealth crew enough for helping us every step of the way. If you're looking for a caring, knowledgable and super accommodating pediatric facility in the Melville area, look no further.

    I have been with plainview pediatric since my 19 and 21 year old.a were born.... they are always…read morethere for our Family. Dr. Schultheis and Dr. Laura are kind, caring and professional! the staff couldn't be friendlier, always available to help in any way needed. I HIGHLY recommend their practice!

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    ProHEALTH Pediatrics - Melville - Interior Sign

    Interior Sign

    ProHEALTH Pediatrics - Melville
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    Exam Room 2

    Children's Medical Group - pediatricians - Updated May 2026

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