My 85 year old mom came to stay with you after falling and breaking her hip. She has…read moreAlzheimer's/dementia. I can guarantee you that if anything were to occur in the future, we will never step foot in your establishment again. Please see the letter I wrote to the head honcho, with absolutely no response whatsoever. This was also just the tip of the iceberg.
Throughout this stay, there have been a multitude of issues. To be quite honest, it was very disconcerting. That being said, none of it was towards the actual care team. Everyone that I personally encountered were extremely kind and helpful.
This is where we are going to get into the details. Your Director of Case Management, Karen Cook, is absolutely wretched at her job. I'm not going to mince words. I believe I have spoken to her, via phone, twice. Please keep in mind that one of these was during the care conference on September **th, two days after admission. The other was prior to admission. She wrote in an email that she tried to call me a few days later, and that she left a voicemail. Surprising, as I received no missed calls, or a voicemail in the time period that she said she called. Not once did she try to call back.
As stated, the only time I received a phone call from this woman was within the first two days of my mom being there. The care conference included her, and at least one therapist. Since then, I have received ZERO updates from any therapist of any kind. Not only that, but some of the emails received from Karen came across as condescending and rude. So, that favor may have been returned. She is absolutely not clear about anything. Today, I picked my mom up to return her to *********, where she resides in the memory care facility. I didn't get a care conference of any kind. Was handed papers to sign by the nurse (who was very nice), and basically shoved out the door. I do have all emails from Karen, if you would like me to forward them. I am beyond appalled. NO updates on therapy!? Nothing?! Phenomenal.
Now, I will say my mom is a hard headed broad that thinks she doesn't need sort of medical device to help her move around, when she absolutely does. That being said, I received 5-6 phone calls stating that she had fallen. Oon 3 or 4 of those, she was ok. Another one, a portable xray machine was called in. One was when she was transported to the ER for multiple tests, of which a diagnosis of a hematoma was figured out. On Tuesday, I came down to see mom, and curiosity got the best of me. I asked the nurse to verify how many times mom had fallen. She looked it up, and guess what.........only 2-3 (I cannot accurately remember how many she said, because I was so baffled), were actually documented!!!!!!!!!!!!! WHAT!? So she fell a multitude of times, but only thought to document a couple of them? That is asinine.
So, to say the least, I am writing this so you can see what is going on in this business. This is absolutely deplorable. These are family members. These are loved ones. Would you be ok with this happening with a member of your family!? Especially an 85 year old woman with dementia/alzheimers!? Yeah, me either.
Thank you for your time.