Yesterday was a red letter day for me! I was escorted around Balfour by Eli, the personable…read more social worker tour director, as arranged by Amy, the transfer specialist. I was immediately impressed by the beauty and architectural details of the building. The workers and residents appeared happy and content. I felt a strong connection to the studio apartment and can easily picture myself living there.

I went to visit my sister in the morning.what a horrible experience! The team at this facility are…read morescary individuals. My sister never got changed.her underwear full of poo and pee all over.her room a disaster We went for lunch The gals are the most oppressive workers against elderly people.Im old but I'm not dumb It's an elderly caregiver with short straight hair ( no tag name ) taking over the place like she's the owner and she gave orders to other employees in a very bad attitude.Its one star only for the gentleman at night Mason.The rest of this team in general females are the rudest people I ever seen .The morning shift must be fired ! They don't care I saw a disabled man walking in the building without shoes ! I saw a woman crying and this "ladies " making fun at her .Horrible tone of voice .Talking advantage because they have memory loss.I saw it all.My family and I we decided to remove my sister from this facility immediately!.The place is beautiful but the type of individuals working here are very scary.I can't imagine what happens when nobody is watching.i tryied to call the owner and email but is not information in how to contact this individual.If you love your family AVOID this place at all costs .They are there only for a pay check ! The only good worker here is Mason the rest are your enemies

As anyone who has an elderly family member, it can be tough trying to decide whether they are fit…read moreto live alone at home, move in with family, or move to an assisted living facility. A family member of ours living in Denver with parkinson's and anxiety who was living at home alone, was taken here for rehabilitation when she had fallen. During her time in Gardens on Quail's nursing home she was able to recover, but decided to stay. She, as well as our family, decided that it was a safer and better lifestyle to continue living under the care of Gardens on Quail's nurses. Since moving in, her anxiety has been much less severe, and she has made many new friends. Not to mention that it is a beautiful place to call home. Many of our family members are living in Denver, so it makes for an easy drive being located just outside the city in Arvada. Thank you Gardens on Quail for superb service, we appreciate it!

Speaking from an employees perspective:…read more I have been on with the team for about 8 months now. I've worked in the field for 8 years ( so as you can imagine, I've had training and experience in several facilities) This place was absolutely draining, on all levels. The façade of a beautiful building, and well lit gardens, and exceptional " Care provided to the residents" is absolute delusion. I have watched our team, my residents whom I provide care to, and my own well being turn completely downhill, which is why I feel the need to speak on this. Management and HR are not friendly, or welcoming or empathetic towards care staff at all, instead they are rude and entitled and walk the building with nothing but a higher demeanor, than those who actually provide care to these residents and work extremely hard on the floor providing care, and respect and constant interaction to these residents. I have not had a single, welcoming or open minded- conversation with any management since our previous HR has left the building. I have instead ran into conversations where those who do their jobs, and do an amazing job at it, are consistently belittled by HR and management. Yet, those who are lazy but favorited by management are constantly allowed passes for behaviors and LACK of care to these residents. The job itself is stressful, yes. But we all get into this field even as Caregivers to do our jobs and do the best we can. We also have lives outside of work environments, and some harder than others. This is where survival mode and flight of fight play a role- but to those that show up everyday and WORK THE FLOOR- we are discarded and picked apart -daily, but also while being extremely understaffed and drained ourselves. Yet still- NO support from our HR or ED or management as a whole. I have never felt so out of touch with a work environment claiming to do so much good for these residents- meanwhile disregarding and completely out of touch with their employees whom actually work with these residents and are the ones providing care. Pay compensation and expectations are not lined up at all. all this goes to say- Please DO BETTER, for our residents, for your care staff. for OURSELVES. No job should be or feel this draining on every level.

Doreen cleans for my elderly mother once a week and she does a thoroughly superb job on the floors…read moreand in the bathroom. My mother is very happy with her as a helper.

Doreen is the best!!!! She helps me accomplish my chores and tasks with joy and fun! My family…read moreloves her, even the pets!

You will not find better guidance in finding a suitable assisted living facility than that which is…read moreprovided by Anne-Marie of Elder Guidance. She is well versed on the several facilities in the area, knows their pluses and minuses, and communicates consistently to assist in finding the proper fit for the client. When I first contacted her I couldn't believe her services are actually free, and so was initially skeptical about the level of guidance we would receive. But read her intro to her business. She delivers exactly what she says she will deliver, including following up after placement to ensure everything has gone smoothly, that the client is ok and settled in, and offering further assistance if needed. In this era of low quality or non-existent customer care, Anne-Marie provides a no cost service that far exceeds reasonable expectations. You would be wise to take advantage of her guidance.

I'm conflicted on what to give Cedars Healthcare. There's what I know, what my dad knew, and then…read moreCedars and the staff. My dad was in their rehab section, where the goal was to get him back on his feet after illness, so he could be home by himself without fear that he would fall or have other issues. Every time I visited here, I'd see the nursing and support staff. With the exception of one person, I really liked the people I interacted with here. I really appreciate that the nurses took the time to take my phone calls during the times I couldn't visit. They also took my warnings seriously in that my dad wanted to leave before he was ready and made sure he was safe and secure. One of the things that bothers me is that they don't seem to have a doctor on staff, or at least not one who stays at the facility and is available for consult. I saw a physician assistant during the first week of my dad's stay, but I didn't see her after that, and the PA and/or doctor did not make it a point to update me with my dad's progress, even though I was his medical power of attorney and was actively acting on his behalf. So I relief heavily on the nurses to tell me what was going on, and to get information from the PA/doctor about medications and other stuff. Some of the things I think Cedars needs to work on is their communications with the patient and their family. There's the issues I mentioned about talking to the doctors. I got a delayed notification about my father falling, and I wasn't notified of the first fall until the second happened. I will note that they called me right after he fell a third time, and I'm pretty sure they told me they were transferring him to the hospital before he left. As for a discharge date, my dad had it in his mind that once certain criteria was met, he would be allowed to leave. They didn't really explain the process or time frame to him, so it was very upsetting when he had to stay longer than he expected. The last thing that concerned me is that he didn't seem to leave his room much outside of taking a shower and when he was getting physical therapy. As far as I know, he ate all his meals in his room. I honestly don't know if he was offered the opportunity to eat in the main dining room area and he declined. His room was often very dark, and I know that he would have liked to have more light available for him to turn on (or have the blinds open more often). I am currently working with their billing/financial lady to get his account resolved, since it will now have to come through their estate. When I saw them a few weeks after he left, the ladies in the administrative offices and one of the physical therapists asked him how he was doing and seemed generally concerned about him and his well-being. I really do think that the staff members care about the people they help (residents of the nursing home or patients in the rehab area). That is why they get four stars. While we were there, maintenance was working on much needed repairs to the exterior of the facility. I do have the say that the facility was nicely decorated for Christmas. Lastly, I will admit that my father was a difficult patient, to say the least. He was not feeling well, frustrated about not being home, and just had other stuff going on with him. The nurses took his attitude in stride and did the best they could, and in the end, that's all you can really ask. In short, if I have to have someone come back for rehab care, I would definitely consider taking them to Cedars.

Office Experience…read more Last week I met with Angelica for job interview. It was the best interview I've had in years. She was very informative, up front and personal. I look forward to joining their team.

My family has been very happy with this facility. They cared for my mother for two years and were…read moregenuinely sad when she passed. She was not the easiest person to visit or care for in the end but they loved her anyway and cared for her tenderly. Angela was awesome as well as the sociologist staff. When it came time to engage hospice, they did everything right including continuously updating the family and coordinating staff. When my mother passed, we had to coordinate with the mortuary in another state and that went flawlessly. They recently cared for my father after surgery and they welcomed him with open arms and most staff remembered his daily visits to my mother. Jason, the director, is friendly, warm and knowledgeable. We wouldn't have placed my father in this facility if the experience with my mother was not up to par, but it was.

I would like to recommend the WLCC as a wonderful place to bring your loved one when it is…read moreneccessary. I was really impressed that the Life Center does not have the smell of a usual nursing home. That meant a lot to me. The Care of the staff was impressive. I felt very safe leaving my husband after 61 years of marriage. Was it 100% perfect? No, but it's the best place I've ever seen. The activities were well planned and implemented. The ice cream parlor was a favorite of all. I give them five stars.

My husband suffered a stroke in 2022 and has been a resident at Skylake since August of 2022. Four…read moreyears is a long time for a loved one to be away from home, but since he can't be at home, I am grateful that he is at Skylake. Everyone, from the administrative staff to the nurses, cnas, his social worker, physical therapy, and maintenance staff, show up every day and provide superior care for him. I appreciate that the medical staff are attuned to his needs, scheduling the healthcare appointments he requires and following through with his aftercare. They communicate frequently with me and keep me in the loop about his care. Equally as important is the wonderful atmosphere created by the warmth and genuine concern of the staff for each resident. In many ways some of them have begun to feel like family to us. We all hear terrible stories about nursing homes, but after four years I can say unequivocally that Skylake Post Acute is an excellent nursing facility. Doing this kind of work isn't easy - I believe it's a calling. And they do it very well.

What happens when you don't have enough staff to do your job? Patience have to wait, then they get…read moremad. We have in-service on burn out and abuse, it says ask for more help so we do, do you think we get help? NO, don't work here it's awful, you are treated like you don't matter. They will flat out tell you, just go find another job. Administrator does give a crap about you our your job, They don't care if your abused. Just go find another job. The people that work the hardest, that make or break your Patient care are treated the absolute worst.

Savanah is truly one of the most incredible, caring and capable Nursing Home Administrators in this…read moreindustry. Her leadership capability and excellent treatment of staff, along with her person centered and empathetic direct patient care is truly unique. If you are searching for a home for you loved one you can be assured that by choosing Alison, you are choosing care provision that is rooted in best practice, expertise, beneficence and compassion.

Racing fake and not really answering your questions they try but don't know they keep telling me we…read morekeep sending him clothes and they keep disappearing that should not happen