Oh my. Where do I start?…read more
The intake appointment is the only appointment I had that I waited in the lobby less than 1 hour, for internal medicine and OB/GYN, even if there was no one in the lobby.
The atmosphere feels like the "fast food" of medical offices.
In internal medicine, I saw Dr. Sheila Sungurlu only 3 times and that was more than enough for me. I was complaining about the continuous hour wait to the staff after the intake. For the intake, there was a 15 minute wait. On the third appointment, she came into the room obviously suppressing her rage. This was beyond anger. She didn't even say hello and started laying into me, literally. I thought it was going to turn into a yelling match. She pretty much said that the wait is always an hour at least and if I could find somewhere else that the wait was shorter, then go do it... three times. Then, she proceeded to say that she waited 2 hours for her PCP. Who in their right mind would do that? She was rude, snarky, and outright refused medical records I had in hand from a previous doctor. It was always an issue getting prescription refills. They were additionally always incorrect. The office staff was just as, err, pleasant.
I also saw their OB/GYN, Dr. Danysh Bohdan, for a routine yearly exam & pap. He did the exam without a nurse in the room, which from what I heard later is illegal. While he was doing the exam, he did not remove my birth control. The speculum was causing me pain during the exam due to this. I asked if he would remove the birth control because he was hurting me. He refused. I had other issues I wanted to discuss with him and it was like pulling teeth to get any helpful information from him or further course of action. He was very blah about everything and didn't seem to care about much.
The routine blood work I needed did not show 2 of the medications I was on, twice. The Phlebotomist was not very skilled after boasting working in the ER on overnights and with newborns. It took 3 sticks to get 2 tubes.
To get through to anyone at Oakwood to file a complaint took me over 1 week to get a call back for information on where to send a complaint, even though they have those "Tell us how we are doing" cards in each specialization office.
If I were you, pass this place running, driving, flying, wind sailing, 4 wheeling, hang gliding, or whatever you use as a mode of transportation. Within 1 week, I found a clinic with the best PCP I've ever had, an OB/GYN that's fantastic with an average wait time of around 20 minutes or less. Don't settle people. It's your health!
