Food was great - homemade quesadillas and a side churros. Service is always quick. Ambiance is a grab and go

Perfect burrito, like the california burritos i reminisce about. Super fast served with a smile.

It's delicious but it's a bit pricey!! I got two birria tacos that were jam packed with meat and consume for days!! I will be back but only need one lol; hot sauce not very spicey but still great!! Highly recommend!! read more

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Chilangos, everybody raves about this place. And so here is my contrary review (informed by years of living in AZ and CA, and well, eating more than a little of this genre of food)... First of all: Confusing. You walk in the front door at corner of Mich. Ave. and Mechanic St. in downtown Jackson, and the place is a disheveled mess --- what normally would be a combined dining and serving area is a jumbled collection of storage and serving/front of house items. It looks abandoned or just not open. Confusing and unprofessional. Next: You walk back to the side door area; this is where the food action is at, but only one (surly) employee is there to help you (to order and build/serve) the somewhat appetizing array of meats, veggies, toppings, and sauces. However, it does not smell good (or any way at all) like a facility of this quality and type of food should -- it should smell like pepper and spices and fresh ingredients. Outside there are three lime green picnic tables that are filthy. 3 other employees are loitering out there -- not saying hello or making any effort to offer normal professional restaurant hospitality to paying customers. Also, the 3 did not go back inside, to help the one buffet employee to serve food, when a small line of customers (3-4) queued up inside. You have to pay .25 cents for a cup of water. There are no utensils (the dispenser is out). There are only napkins. A bum is pacing in front of the front door, he now slides into the side door and awaits his food, because you (me) stupidly promised to buy him a taco. The 3 employees outside don't care, and keep chatting away, eating pistachios and ignoring both guests and their peer-worker. Then there's the food itself: I ordered a small Chorizo and Potato taco -- I tried to request certain toppings ('con ensalada, tomates, queso') but the guy was like: 'I don't understand you.' He corrected my Spanish in a snarky way, telling me he thought I meant 2 tacos; (he corrected: 'lechuga, tomate, cebolla, avocate'... etc.). Instead of being a pleasant exchange with a customer, it was awkward. The taco was tasteless-- which is weird because chorizo is normally nice and seasoned. It was also terribly small, but for around $4.00 I guess it was average. My son got a burrito that was very wet and falling apart -- again no fork/knife to eat it with so a big sloppy mess. He said it was okay in terms of freshness and taste -- about a 4 out of 10. It cost about $12.00. The homeless guy did not offer any comments on the taste or quality of his food -- so IDK what he thought. In all, I just wish D/T Jax had a Quality Dairy -- a simple store to go into to get a fountain drink (Coke) and a bag of chips and maybe a sandwich. You can skip Chilangos -- go to the Hot Dog place for a Coney, or the Dirty Bird for fried dill pickles -- better food, better service, better environment. read more

Chilango's Hello Bowl! - Chilangos exterior. - Mexican Near Me - Jackson, Michigan

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been in before, no problems, always love the food but omg 2 retards were the only people working tonight and plz explain how you can be out of queso, chips, TACOS, consume and more at a mexican restaurant? not their fault but somehow they magically had some of the stuff they said they were out of when they noticed we were upset. the workers moved extra slow and didnt make the food customers ordered until they got them and made no effort to notify us at all. read more

Stopped in for lunch on a Friday afternoon and wow. What a great addition to the downtown Jackson restaurant scene. We got the California burrito and the grilled cheese Birria - highly recommend. read more

Great large burrito. Fast friendly service. One of the best I have had. Wife likes enchiladas A+++ read more

The delivery order did not have the majority of our order. Despite this, we were not refunded and all calls were not answered. We never received our food. It goes without saying that we will never order from Chilango's again. read more

I've been here a few times and I'm always happy with my selection! I love Mexican food but am cursed with the heat tolerance of a toddler, so this limits my options. The staff is super friendly and helpful! They are happy to walk me through the process, explaining the heat levels of everything I ask about, and often make suggestions. Tonight I had the grilled cheese birria burrito and it was amazing! Give them a try and you won't be disappointed! Oh! The portions are huge too! read more

3.5 would be the prefect rating but overall not bad nothing spectacular but granted I didn't order any of the spectacular items they have to offer which definitely intrigued me enough to come back. read more

Best burrito ever. Fresh tortillas pressed right in front of you & everything was fresh and delicious. Friendly staff & FILLING! 5/5 would absolutely recommend and go there again read more

Amazing. Friendly staff. Delicious. I think people judge places unfairly, not considering the costs of ownership. These people are killing it for what they have. It's a Mexican restaurant that Mexicans love - that should tell you everything. read more

Chilango's Hello Bowl! - Mexican Near Me - Jackson, Michigan

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Burrito bar that is out of burritos?! And also out of chips, and won't serve you a tortilla when you ask for one?! Sounds like a joke, but it actually happened. Additionally,I could tell something was off about the food from the first (of only three) bites, and sure enough, I got sick from it shortly after. Needless to say, I will not be going back and will not be recommending this place to anyone. read more

Awesome veggie (vegan) burrito bowl. The cook was nice enough to grill some fresh onion, green pepper, and tomatoes for me. Fresh rice, refried black beans, cilantro, and guacamole to top it all. Medium and Habanero (hot) salsas were delicious. Missing the 5th star only because the crispy bowl was unavailable, and no jamiaca. Friendly and fast. read more

Disgusting. Being reviewed by the health department. Rats and roaches. Go look at the basement there. Ewwww. The guy there will charge you for napkins, is rude. Arrogant. Disgusting hidden ingredients. Scummy place. Food is cheap quality. Better off going somewhere else. Would not recommend. read more

I was in Jackson to visit one of my friend and he suggested this place for dinner. This place is in downtown jackson and there is plenty of parking everywhere. We wanted to get a burrito but, they were out of tortilla so we ended up getting a burrito bowl. We got chicken as meat and the meat was tender snd succulent. Overall, I enjoyed the food. Some of my complaints about this place is lack of up keep. The place you order the food kind of looks dirty and you can see things scattered all of the cooking area. Then in the dining area we had to switch tables 3 times. First one was wobbling and second was really stickey. Napkins actually stuck to the table. And the third table was less stickey. This restaurant has a lot of potential if the put some effort. read more

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The best Mexican you can get in Jackson! Apparently Chilango is slang for a person from Mexico City. It's sad they had to shut down the original Chilango's restaurant, which was the best restaurant in Jackson as far as I was concerned, but at least we still have this little piece of deliciousness! And it's right downtown. They're really environmentally-friendly in all the packaging they use, too. Definitely worth every penny. read more

Usually this place is great but today I had a less than perfect experience. The food was still great but staff were totally rude to me. Also you need a new way to do your mobile orders. When I select a time online I plan on the food being ready when I get there at that time instead of the food being started at that time. It is hard to plan when on my lunch break from work. read more

Doesn't exactly look like a lot on the outside, the front is closed, but once you walk to the back you get the fresh Mexican food aroma. The food is delicious, well made in front of you, lots of choices, and nice workers. Thank you so much. read more

"Eat like a Mexican!" That's what the t-shirt said when I walked in. Actually I was looking for Chilango's Chop House because I was in the mood for a salad, but I accidentally walked into a burrito bar, and me being from San Diego can't pass up a good burrito. This place definitely has a hole-in-the-wall feel which was perfect for me. I LOVE surf n turf burritos and I saw the cook making fresh carne asada. When I asked if he could add shrimp thankfully he prepared a fresh batch for the burrito. I added guacamole, salsa, pico, cilantro, and a little chipotle cream sauce. There was no dining in so I had to eat in my car during my lunch break. It was good, messy, and I needed extra napkins. I am so upset that I didn't take a picture. I figured that I would take a picture on my next visit. That's where the three stars come in. On my next visit it was a little different. The different meats were cooked and in bins kind of Chipotle style which was fine, but when I requested to have shrimp added to my burrito they said that they were out of shrimp. I get that they could be out of shrimp that day, but the cook said that they may not be getting any more for a while. It was Saturday April 25 and I was leaving on the following Tuesday, so I was disappointed that I would not be able to relive the feeling of experiencing one of the most delicious mar y tierra aka surf n turf burritos that I have ever had. I still ordered a carne asada burrito, but it just wasn't the same. read more

Love this place! I had the burrito bowl customized just how I like it, with steak, rice, beans, queso, pico, hot sauce, sour cream and guacamole Yum! read more

Chilango's Hello Bowl! - Carne Asada burrito bowl - Mexican Near Me - Jackson, Michigan

So ridiculously good & super filling. I've tried both a burrito and nachos. The barbacoa (slow cooked beef) is so juicy and delicious. The ingredients are so fresh! The chips are often fried to order and the burrito and quesadilla dough are rolled flat and cooked on the grill to order. The kids meal is a great deal for $5.50. A quesadilla plus your choice of chips and cheese or salsa or rice and beans with a juice box. Also, be sure to download the Perka app and use it each visit to earn points toward free food. The app is good at all 3 Chilango's restaurants. read more

Chilango's Hello Bowl! - Storefront - Mexican Near Me - Jackson, Michigan

The only thing that tasted like homemade Mexican food was the rice, and even that was lacking salt/flavor. The lettuce was fresh but everything all together had no taste. My boyfriend and I only ate the food because we were really hungry and the place looked clean. This just looked like a "wanna be Chipotle". I'm not sure what other Mexican food options there are around here but I wouldn't come back. The staff was nice and the bathrooms were clean. read more

Great food, very large burritos so big two could split one and be fine. Not the cheapest burritos in town but well worth it.

This is the worst Mexican food I've every had. The food was BLAND. Not just bland, but Michigan bland (you know the people who find ketchup spicy). I came for the barbacoa and I was hugely disappointed. It was dry, tough, and had absolutely no flavor. I didn't know it was even possible to make barbacoa dry and tough. I took my first bite and wished I had decided to drive the extra distance and gone to El Oasis. I got the food for dine in and while making it they just let it sit out so by the time they wrapped it up and gave it to me it was stone cold. I will not be back. read more

I love the new atmosphere at Chilango's. Way to go - the exterior and interior are both beautiful it's like a totally brand new restaurant with the same built to order Menu. Unique Teas to enjoy with your delicious food. My go to is the Chicken Burrito Bowl it is healthy - fresh and delish - the staff at Chilango's is so warm and friendly - late night food - highly recommend read more

The burritos were good, not great. Very friendly service. Restaurant presentation had a post apocalyptic vibe with faded paint and dirty floors. I recommend giving it a try if you don't mind a dirty restaurant! read more

Chilango's Hello Bowl! - This burrito is big enough to share. - Mexican Near Me - Jackson, Michigan

Friendly staff and food looked fairly good, but I'm not paying $14 for a takeout burrito unless there a margarita and beach view to go with.

I got a burrito bowl from here. It was okay. I felt like the medium sauce was a little too spicy. The chicken was very tender. I felt like my rice was cooked a little too long. If I had to go back, I would probably try a taco next time. read more

Hands down the best burrito bowl I've ever had. Everything was perfect from the crunchy, fresh-fried tortilla bowl to the perfectly cooked chili verde and all the wonderful fixins. Great service and people inside, too. If it's a nice day, sit outside and take in the gem that is Downtown Jackson. read more

Chilango's Hello Bowl! - Best burrito bowl ever - Mexican Near Me - Jackson, Michigan

The burritos are so big. It is fun to watch the dough pressed out and put on the grill. I had ground seasoned beef, black beans, rice and cheese in my burrito. It I ate less than half and was stuffed. There are eating benches along the windows for inside dining. Well worth the price. read more

Love the huge burritos and queso is great and they delivered Monday through Friday 10 a.m. to 2 p.m.

Hands down the best burrito I've ever had in my life. And I've had my share of burritos from California. And yes they beat King Taco in my book. The tortillas for their burritos are made fresh for you. And the steak Carne Asada is the best!! My dad enjoys their Chile Verde. My favorite burrito is mixing the Carne Asada and the chorizo with papas and then adding all the condiments you want. All their condiments are always fresh. The service is great too. I come here weekly so of course I have nothing bad to say. Keep up the great work! read more

Couldn't afford my trip to Cabo San Lucas this year - so this was the next best thing! My husband and I enjoyed our freshly made chicken burrito bowls, and very friendly and fast service. Simply delicious! Love the folk art, bright yellow walls, and latin music. Chilango's is the perfect cure for the Winter blues! Definitely will go back! read more

I had a burrito bowl with the pork chile verde, queso cheese, veggies, and guacamole. It was very good, and enough for a filling lunch and leftovers for a snack later. It I lived in Jackson, I'd be a regular here. Pros: The flavors overall were far better than Chipotle or Qdoba. The pork chile verde was moderately spicy, and the queso was very tasty. Cons: The guacamole - it was far too pureed and had a strange taste. The dining area is a bit small, so arrive early if you'd like a seat. read more

Out-of-Towners, this place is straight fire! I stopped in to check it out as there was no nearby Chipotle, my stand by for quick, quality "Faux Mex." I'm elated there was no Chipotle nearby, because the food here is slightly more authentic, and absolutely more flavorful. The food was very fresh and flavorful. I had the chicken bowl, and I loved the Spanish Rice. I recommend the pico and habanero salsas. Also, the lettuce and corn add great texture. Skip the nearby Qdoba, support the local guys, and check this place out!!! read more

First impression is that this places looks like it will be good. Second impression is neat, they press their own tortillas. Third impression is wow, this place is great. I had The Hulk burrito and added guacamole. The Chili Verde was great, very tender and flavorful. The habanero sauce was really spicy without being flamethrower hot. The cilantro and rice rounded this out nicely providing nice subtle flavor. This is the best burrito from a place like this I have ever had, better than my favorite place in Washington or New Hampshire. The food is absolutely fresh and delicious. read more

Skip Chipotle and Qdoba! Chilangos burrito bar uses ingredients that are fresh and delicious. I love it that this small place has a wide variety of sauces and other toppings, including queso. While the $9 burrito may seem like a lot of money, the quality of the food is definitely worth the price! After reading some of the other reviews, I do agree that the tortilla itself is not the most chewable and I often struggled to bite into it completely. Also, prepare for your burrito to be messy. So definitely have a plate and plenty of napkins! I'm so happy that Jackson has a burrito place that is such high quality, I will definitely visit as much as I can whenever I'm in that area again! read more

I visited this restaurant while in Jackson for work and since it was a quick walk downtown and was recommended by others, I decided to try it out. BIG MISTAKE. When I first sat down with my burrito bowl I noticed it was soggy sort of?? and just overall not very appealing. I had the chicken. I ate about a quarter of the bowl before I just didn't have the desire to try any more of it. Within an hour and a half of eating the burrito bowl I was hunched over in pain and had the sweats. I'm sure you can put together what happened after that painful stomach ache and hot flash. Overall, this place was pretty dingy looking where the food is set up and having an "emergency" just isn't worth me trying this place ever again or ever recommending it to anyone else who doesn't want to experience tummy troubles. Protect your booties, people. Pass this place up. read more

Was not pleased with my experience here. The restaurant itself was not very sanitary as there were flies buzzing around the food. The containers that my burrito bowl was put in was not leak proof. By the time I got back to my hotel, the liquid had seeped through the bowl. All of this could have been redeemed if the food was good; it was not. The veggie burrito bowl was spicy without having any flavor. The queso was thick and flavorless. Would not recommend. read more