Went in for the first time yesterday. I needed to return a lot of items purchased online that didn't fit. No one greeted me although there were at least 3 sales people standing around on the floor chatting with friends. The lady at the cash register ignored me for quite some time while she was chatting with her friend. Finally, I had to interrupt her to ask if she could help me with returns. She looked at me as though I had just asked her to scrape poo off my shoe. After a big sigh she said yes. When I placed two large bags on the counter she asked "these are all returns?" When I said yes she heaved another sigh and complained to the lady next to her "these are all returns." I told the lady I would walk around the store while she did the returns and check back with her in a few minutes. The whole time I walked around, at least 15-20 minutes, the sales people on the floor ignored me and continued to chat with their friends. I walked around the floor several times so they couldn't have missed my presence. As I was admiring a pair of shoes by the dressing rooms a very nice lady came up to me and commented how pretty they were. I thought she was a customer so imagine my surprise to discover she worked there. I told her how much I appreciated her since she was the first person on the floor to say anything to me. We chatted a little while longer about the lack of customer service wherein she apologized profusely. Upon returning to the counter I found a customer parked on a stool almost directly in front of the cashier working on my returns while she chatted with the cashier. Again I had to interrupt the conversation, since I was being studiously ignored, to ask if my returns were done. The clearly irritated cashier told me "almost." I moved around the customer to the counter and waited patiently. Not once during this entire time did the cashier look at me or acknowledge that I was there except to tell me to sign return receipts. Another customer came up to the counter asking where the sale items were located. A different salesperson told her there were some around the corner and waived in a vague direction. At which point, the cashier doing my returns announced in a derogatory tone so everyone in the store could hear "there will be a lot more on the rack this is all clearance." It was humiliating. Later I received a voicemail from someone letting me know I had left my reusable bags at the store. Honestly I will never go back to this store. I have been in a lot of Chico's stores and have never been treated so badly. read more
