If I could leave zero stars, I would. Let me paint you a picture.
My boyfriend found this place on tiktok, food looked amazing. We came from Columbus for a Reds game and stopped by after the game. We ordered our meal at 7:59pm. I ordered a small rootbeer with the loaded garlic buffalo fries & my boyfriend ordered the buffalo chicken mac fries. I got my drink & we sat down. We were sitting for quite awhile but the food is made to order so after 30 minutes of waiting I didnt think anything of it as the group of 4 people that ordered ahead of us were waiting on 75% of their order as well. My boyfriend and I are scrolling social media, talking, etc. They start calling orders 10 numbers past ours, we were 66 & they were calling ALL the 70's. I look at my watch and see that it is 8:54pm, thought to myself "when did we order" so I checked the receipt, which stated we ordered at 7:59pm. Groups of 3+ people who walked in 20 minutes ago are already seated with their order. Meanwhile were waiting almost an entire hour for our order so I stand up to go say something to an extremely bland hates her life worker who was bagging orders. I walked up and she completely ignores me, I said "excuse me", she looks at me & I say "is order 66 coming up? weve been waiting an hour" she looks behind the counter with no one back there, turns around & says "its coming up" so I relay the message back to my boyfriend. He said alright lets wait a few more minutes but if its not the next one then I want a refund, as he should. We wait and hear 77, 75, 78, doordash, etc, no 66. So I walk up to the cashier & tell her the situation, she says okay one moment, she gets the manager on duty, he comes over, doesnt acknowledge or apologize for the service, I had to ask "do you need our card for the refund" he says "yeah probably" then shows us how the system was not allowing for one, offers a cash refund which we agreed upon & he told us to wait a moment as he walked to the back. As were waiting for him to show up, a couple ppl are commenting about how long weve been waiting, ppl walking in started leaving because they heard me say weve waited over an hour. At this point its past 9:00pm. The ppl at the register asked how long the wait was & the cashier said "only 30 mins, shes just" doesnt finish her sentence. shes lucky i did not have the energy to raise hell about her attitude or injustifying the bad service. like "im just what?" its like 9:05, i ordered at 7:59, wheres my food? im just WHAT girlfriend??? i ignore her comment, the manager comes back, hes on the phone with whoever, they help him issue our refund. Got out refund, no apology. Terrible service, the customer service is LACKING. The girl handing out/bagging orders never smiled once or told someone to have a nice evening/enjoy your meal, she nodded at them with the stankiest face. NEVER coming back here. Im glad we drove people away from them, please lose your customers because you dont deserve any. Not a single person working at this location belongs to work in customer service. This puts a bad look on management & ownership of this facility. TERRIBLE. I am absolutely disgusted with the way we were treated.
My boyfriend also made a very valid point as we were discussing this disgrace of a restaurant on our way back to Columbus. Everyone who had ordered after us & received their orders before us were individuals of color (which we have zero discrimination towards) however the group of 4 ppl that had ordered right before us there was only 1 of them of color and he received his meal within 20 minutes while the rest of them waited just as long as we did, they got their meal while we were getting our refund, so over an hour wait. Im disgusted. read more