I recently got married and had family members in town from Alaska. My nieces were absolutely dying to get to try Chick-fil-a since they do not have that in Alaska, and this is my favorite location, so we all came here for lunch. The group had a mix of items including the cobb salad (my favorite), nuggets, fries, and a chicken sandwich. Everyone loved their meals! It was such a treat for the Alaska family- the nieces have requested that we come back every time they're visiting. read more

I love the Chick-fil-A! I come here often instead of my friends and coworkers. We order it for mobile through pick up, dine in, regular drive-through, and also delivery either through the facility themselves or through DoorDash. We can't get enough. I'm so happy this location is finally opened up again after they went through the remodeling. The interior looks great. The service here is also top notch. If you are not on the app and have it associated with this location, then you are missing out and definitely want to be signed up! They often host, fun event events, including a doggy night drive-thru with treats and toys for dogs! They also host event events for families and children. One of my favorite parts about this Monkey Junction location is receiving emails from the owner and also finding free treat surprises in the app. Last week I got a free chicken mini breakfast. It's always something! Definitely come to this location, Wilmington! read more

I ordered takeout for 3 and when I got home they left out the chicken nuggets. This just ruins the family meal . i went back and they gave me the chicken nuggets but by the time i got back home all mine was cold. I don't normally complain but this is the third time they have left something off my order and its not cheap. I guess I will have to dig everything out the bag before I leave from now on. read more

I will never order a salad from Chick-fil-A on Mondays again. NEVER! Three times the salads had soggy lettuce (gross), chicken with strong smell. These salads were not fresh. They have to be leftover from Saturday. I support being closed on Sundays for worship, but serving leftover food on Monday is not very Christianly. No worries for me though: I'll never eat at Chick-fil-A on Mondays again! read more

The employees are so sweet they really made my day better And the chicken minis are to die for especially with some orange juice. read more

Me and my friends walked in at 9pm wanting to order food and sit down. We got dirty looks when we walked in and they told us that we can't sit down because they close in one minute but it says they don't close till 10pm. We explained to them that it says they close at 10pm and they decided to be rude. I would not go to this location.! read more

Always busy and Always consistently good. Can be a pain to get in / out at peak times, but its freaking Chick-fil-A. Order on the app before you get there to reduce the wait time. Still not sure what they put in that chicken, but it is THE best sandwich ever. read more

I genuinely don't understand how this location is still in business by Chick-fil-a standards. The customer service is terrible. I've had one girl shove a drink at me when I had ordered a large and she said in a really rude tone "it comes in small!" Like girl what is wrong with you? The manager is a joke. He just lies to cover up any accountability every single time. I've had issue after issue here. They blatantly lied to me when I tried to order a pup cup, their driver almost plowed over me and my dog walking in our neighborhood, they constantly close early and turn off online ordering early. (See pic) turning off breakfast 30 min before it ends is wild, especially when the other location does not. The manager never does anything to fix the problems. He just sends a copy and pasted "apology" ONLY if you goto corporate which I've had to do several times. I truly hope this place goes out of business. Awful awful awful service. Drive the extra 5 or so minutes to oleander or another location bc this one is TRASH!!! Reporting to BBB. read more

Chick-fil-A - This is oleander location still offering breakfast AS YOU SHOULD HAROLD - Fast Food Near Me - Wilmington, North Carolina

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Came to this location early lunch hour for a quick and easy lunch. The drive through line was so long and crowded (which I didn't expect because it was 11am on a Tuesday.) I meandered around their building (a little stressed with the tiny drive lines, which is probably just me), parked and went in. No people inside except for me and another customer. I went ahead to order (honestly, I expected a warmer welcome--after watching their Ads, but it was OK.). The lady who brought me my sandwich was very nice (I think she lived up to the CFA commercial's standard :). One thing is that this location feels less like a "restaurant" and more like a "delivery dispatch station." As you enter the door, you can see the pick up table for the big food delivery apps. If you go to the bathroom, you will notice delivery bags stacked on the shelves on the left, with staff hanging out at the tables on the right. The drive-through is obviously a huge part of the business in this location. By contrast, I feel dine-in is not. It's clean, busy, but not bustling with dine-in people. Maybe it's just the timing since it was a early on a Tuesday. Overall it's a convenient fast-food spot for a quick and nice meal in the Monkey Junction area. I wouldn't mind coming back. read more

Normally I have a very pleasant experience with customer service at this chickfila. However, cashier named "Cayman" was very rude and laughing while taking my order. Very condescending & unprofessional. read more

It's Chick Fil A, it's fine. Posting this review to say the playground is still closed. I don't know if they ever plan to reopen. I had trouble finding that info myself. read more

Clown brigade at work here. Friday 1:45 and slow doesn't even begin to describe the service. Drive through did not move. We were not the only folks to exit the drive through. How hard is it to make chicken sandwiches? Come on CFA. Get rid of the clown brigade and get people that care and do their job. Or fire management and get real managers. read more

This is a very good Chick Fil A. It is very easy to get in and out of and the staff are very friendly. The salad was very fresh and the curbside service was great. You can't go wrong with this location. read more

Chick-fil-A - ows the front of a chick - fil's restaurant - Fast Food Near Me - Wilmington, North Carolina

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My fries were half fries and half employee handled condiments. This cannot be sanitary. read more

Chick-fil-A - Fries half full of handled condiments. Gross. - Fast Food Near Me - Wilmington, North Carolina

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Very impressed. The English muffin was so fresh I thought it was baked there.Good value for extra Egg.I had Chicken instead of Sausage or Bacon.This is a good price.I will now be a regular. read more

I go to this Chick-fil-A all the time, and I normally love it. Today I went and my order is completely wrong, my bad for not checking in my bag before I left but I was in a hurry, and the staff was very very rude to me. I was literally the only person in line and it took her 10 minutes to come over to my car to take my order she was standing there at the podium on her phone. read more

Jennifer was the manger on site today and she went above and beyond to help us out! She's amazing and we truly appreciate her:)!! read more

Chick-fil-A - ows a paper bag with a message saying served fresh daily monday - saturday - Fast Food Near Me - Wilmington, North Carolina

This was by far the worst Chick-fil-A experience ever had due to the lack of communication and staff handled a frustrating situation myself &my family plus not pet friendly. They weren't kind nor showed proper customer service, that's crazy most chick fila always leave smile about the staff being on it keep the experience professional read more

hands down best drive thru service when using the mobile app. oder in the app, scan the code and most times get our food before we round the corner. always delivers with a smile read more

Just a poorly ran Chick-fil-A. This is the first time back in a couple months after my last bad experience here. I decided I will try them again, and it's just a poor overall experience. I will never go back to this location ever again. I would not recommend it to any either. Oh on top of my poor experience this time I got a 30 piece meal with a large fry, and was given only 4 sauces. McDonald's isn't as stingy with their sauces. It's ridiculous, but that was just the icing on the cake this time. read more

Everyone who works here is always so friendly! The place is very clean and they are constantly busy so I guess they're doing something right! My wife and I don't eat meat but we have to come here for the fries, they are awesome! Service is quick and prices are reasonable. read more

always satisfied and never had a problem here! best chick-fil-a in wilmy. never had a wrong order or a rude worker!

The food was good. Service was terrible. I've only been to this location once and I will not be returning. I was waiting at the counter to order and instead of the worker stopping his conversation to take my order , he continued talking to another coworker. I also went to the restroom and on my way back to my table , one of the managers cut me off, walking right in front of me using no manners. Worst location I have ever been too. Food is great but the workers are rude read more

The saddest lil piece of chicken I ever did see. Thought it was a nugget. Customer service was poor when I came back in. Got a refund and the girl was making sure I didn't eat any of the hashbrowna so she "wouldn't get in trouble". Go to Bojangles across the street for an actual chicken breast verses a 4 inch meat sliver. Waste of half an hour waiting in the drive through line. No offer to make it right or explain what happened. read more

Chick-fil-A - Fast Food Near Me - Wilmington, North Carolina

The manners at this place are unacceptable. I ordered a cup of water with my meal, when I got to the second window the handed me a bottle of water which is totally fine. However, the older woman insisted I pay for the bottle water that I did not order. She didn't offer to give it to me for free, or even take it back and give me my original order of a cup. The water bottle was $2 which for one is outrageous for a bottle of water, while the cup of water I already paid for was cheaper. Overall the drive thru was very disorganized and I'm disappointed. I'm not from around this area, but this chick-fil-a is very disappointing compared to the ones at home. read more

I have always loved Chik fil a, however this chik fil a THE WORST customer experience of all time . I was visiting around 8:15 pm and it was dark out. So the outside order taker OWEN, rudely asked me to drive all the way around the next time. I said I'm vision impaired and it's not well lit directions at night. I thought I did drive around the merry go round the building. Apparently, in the darkness OWEN castigated me for driving the wrong way in the line. I asked Owen nicely to move over so I can see the menu board. He corrected me and began to redirect me to his menu in hand. I reminded him that I couldn't see the small menu; it's too dark, and I want the lit menu. Owen stepped away from it without a yes ma'am, or smile. I ordered with my gift card which he discovered you CAN use a gift card on the outside line. OK, I finally got away from Owen, drove around for pickup. Owen left out an item on my order, and he didn't enter my order until after three other cars got their order before me that I was ahead of. He gave me a consequence by making 3 other cars orders go ahead of my order. The food was so salty like too much salt accidentally fell on the fries. All the food was hot but way too greasy and wet. It was so much salt on the greasy fries, I couldn't even finish them. The overpriced order got thrown out. This location is a waste of time and money and the staff of rude people are untrained. All the other Chik-fil-A in Wilmington are excellent service and well mannered staff, but this one is a failure for all the volume it draws. Eww!!! Forget this location! read more

Moving forward, I will only be going to the other chic fi las in town because I was shocked at horrible the customer service I received from this location tonight. I always held this brand at a higher level because of the customer service, and tonight in the drive thru, the guy was beyond unprofessional and acted like he didn't want to work there. Spend your money at other locations who care. read more

Since they have now remodeled the restaurant and drive-through, getting in and out of the parking lot is total insanity. There are now two lines wrapped around the building for the drive-through and every parking spot is taken up for curbside delivery. I just had to wait 30 min for my sandwich, fries, & drink and they got the order wrong. Since the dining area isn't open I couldn't walk in to get it corrected and I couldn't find one of the "delivery folks" to get it corrected. I would strongly suggest only going by there in off-peak hours. read more

Its chick fil a stupid!!! Enjoyed my trip there and would go again the trick is to go inside and avoid the line or just use the app curbside pickup read more

Beautiful, location with friendly staff. It's always busy (a good sign). Tasty food served with a smile. You can tell staff are trained well and care about service. Top notch location! Thank you! read more

My order has been put in wrong 3 times now and when I get up to the window I see it's wrong and tell them but they told me it was rang up how they are giving it to me. They always fix it but they have to cancel my payment and make me pay again at the window. Poor service from the people taking orders. Once is fine but three times is not. read more

Their new and "improved" drive through evidently comes with a server who before she will take your order gives you direction -with not one person in the line or at the window- how to properly drive through the drive through. We have lived here 23 years. One entrance was blocked. She would not let us order until she finished giving us directions repeatedly "for future visits" which now will not occur- and then we could not even see a menu. She held one up that we couldn't touch -in the shadows and then -as we were about to give up , repeatedly begging to just order - basically to get away from her and her schooling - we just ordered a sandwich. How impossible. Such an easy transaction to such easy customers. She needs help and hope she can find someone to listen. My goodness. read more

They are awesome but they are very stingy with their sauces it's so annoying I ha a big meal and they only gave me like 2 sauces it's so weird they gotta get better at sharing I prefer 4 meals for my family it was not the worst but it could get better and sometimes they served me some cold tenders but they were ok if you want to get judged for wanting sauces they do stingy with they sauce and I had a big meal read more

I LOVE Chick-fil-A and since I live in monkey junction this is my go to location. Never had any issues with my orders except the last few times they forgot to put mayo in my bag (and I love their mayo) but I also gave mayo at home so not a big deal. My go to is the 8 count & large fry with Polynesian sauce! Chick-fil-A has quickly become the only fast food place I eat. Drive-thru is quick and accurate, they have such respectful employees which you won't find at any of the neighboring fast food joints. If you love chick-fil-a as much as I do I highly recommend the app, the cashier scans it as you order and you earn points for every $ you spend then get to cash it in for free items! read more

The last three times I've been here they have forgotten my utensils and straw. Workers don't have any enthusiasm. Dissapointed

I love Chick Fil A! And I really love Chick-Fil-A of Monkey Junction! They are fast, friendly, and polite-which is the Chick-Fil-A way, but their owner goes above and beyond to keep his store efficient. And Miss Mamie is the best at lunch! She is always so sweet and makes me smile every time I eat there. read more

Nice gang working there. They took care of me on an early Saturday morning. Stopped in for b-fast and also a lunch to go. One thing with CFA is that you always get bank on consistent friendly staff and good food. http://www.cfarestaurant.com/monkeyjunction/home is their home page. read more

Always great. I wish they were open on Sundays. God told me it was okay if they did.

Great food, customer service, speed, cleanliness, and consistency. They always ask how my food is and someone is always cleaning.

Love CFA and this location. It's always clean and their staff is amazing. The Jarvis family is amazing too! I'll drive here before going to other locations!! read more