Stood at the mobile order pickup for 5 minutes before anyone even acknowledged us. Then, they forgot my 8 piece nuggets, as well as one of the polyniesan sauces were open and exploded all over the bag. Finally, the pimento chicken sandwich my husband got was horrid, compared to our last time. Very disappointed, Chick Fil A normally has amazing service. read more

Chick-fil-A - Pimiento chicken sandwich - Fast Food Near Me - Wilkes Barre, Pennsylvania

Most wonderful food. I most definitely recommend the spicy deluxe meal. I have quite the sweetooth making it undeniably scrumptious for myself to consume the chocolate milkshake. The chicken has been perfect every time and I have never got any fatty or chewy pieces. The waffle fries are also amazingly tasteful along with the Mac and cheese. The BEST and I mean BEST part is the seemingly unheard of fact that Chick-fil-a has never made me feel gross like other fast food brands do.(I KNOW, crazy right?) Absolutely would recommend. Beautiful! read more

Today Monday October 28, 2024 at 9:45am-9:50am this morning I had decided to go to my favorite fast food restaurant Chick-fil-A that's just 1-2 minutes away from the hotel where I'm staying at for my mobile job. This Chick-fil-A is located in Wilkes Barre Township Address: 989 Schechter Dr Wilkes Barre, PA 18702 I been going to this Chick-fil-A at this location for this past week to eat and work my mobile job instead of staying and working from my hotel room that's where I'll usually go and spend most of my day working and being at peace at my favorite fast food restaurant. At approximately 11:40am while I was working my mobile job and on a phone call with someone while deciding what to order for my lunch there for the day i was approached by the owner Jeff Snyder and he proceeded to say the following "you can't be here all day just sitting here" "Using up all our WiFi " "You have to order something to eat and go" "unless you're going to be ordering and eating all day long" I then asked him how do you know I be here all day are you watching me? and Why are you rushing me to order? He then responds "His workers tell him" "Just hurry up and order something" Then he walks off, I was so shocked , lost for words, and disappointed ‍ this had happened to me at my favorite place of fast food. Just wow! I was so disgusted because I was on the phone with someone as this happened and they witnessed and heard everything he had said to me. I felt so uncomfortable being there afterwards i felt so harassed and felt him being very discriminated towards me. My day was just ruined by this so I packed my bag hurried up and ordered my lunch meal to go before he came back and went to eat it in the parking lot in my car I was too uncomfortable to even stay and eat in the restaurant while he was still there keeping an eye on me I couldn't even enjoy my favorite meal today. I don't understand if every time I come here to work I always order something while I'm working, I never used their WiFi but even if I did I am a guest and it's free for the guest to use correct? This is the same owner that preached about treating every guests as a family member on his restaurant walk in wall. read more

Chick-fil-A - Fast Food Near Me - Wilkes Barre, Pennsylvania

I finally found a Chick-fil-A that is truly horrible! I was suspect when I pulled up and there was not a single car in the drive through. I was like, this is VERY odd! 10 am on a Saturday should be packed. There were no people outside taking orders so I pulled up to the speaker and ordered an egg and cheese biscuit. The girl responded okay, one bacon, egg and cheese biscuit. I said no, just egg and cheese. I get to the window and they hand me just an egg biscuit. I understand how they messed it up because in the serving door a Hispanic girl and a Caucasian girl were arguing as to who had to go outside to help a guest. To top it off the biscuit was the worst I've ever had from a Chick-fil-A. I seriously doubt this establishment will survive without new management. read more

Very good spicy chicken sandwich. And a grilled chicken sandwich sans bacon. Very pleasantly satisfying.

Thanks Jeff for the offer! The service will well appreciated, along with the delicious food!

Dint go here. It's under construction and if you pull in you are stuck in a hella drive thru line with no way to change your mind to get out of the drive thru!!!! Never in my life have I felt so duped and so effin trapped!!!no signs to tell you that as soon as you pull I yo the parking lot you are trapped!! read more

A bit underwhelmed with this location. Not the usual attentive employees and a lot of standing around. I would have thought it would be cleaner considering how new it is. But maybe it's growing pains. The food is still good though And it is roomier than most others read more

Where do I start... I was completely taken aback by Caleb's genuine kindness when I went to order in the drive through. He was so sweet and even gave me some of his favorite recommendations. People just aren't that nice anymore. When we got up to the window literally everyone working was so nice and friendly. I'm sorry to everyone waiting behind us, we totally slowed down the always speedy line. We actually brought our team here earlier and they had orders out incredibly fast and everything was perfect. read more

I went here for the first time yesterday evening and I wasn't that impressed.... I had Chicken Nuggets that were lightly breaded... They weren't too bad but my waffle fries were cold and seemed to be a bit old as though they were sitting around for a bit... Another thing was... Dirty tables. I saw many of them including the one I was sitting at. For a busy place like this they should have a person constantly cleaning tables... Another thing was the seating really stinks... Lack of seating and the fact that the booths weren't attached to the floor so people move the booths. I was sitting there and a person behind me pulled the seat so he could get closer to the table and in doing so he pulled me further away from my table... Very frustrating and uncomfortable... read more

Chick-fil-A - Fast Food Near Me - Wilkes Barre, Pennsylvania

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The new Chick-fil-A opening has drawn tons of hubbub from the locals and I decided to check it out. Despite the packed parking lot and each of the drive through being full, I only waited about 10 minutes or so to order. The wait for the food was additionally about 10 minutes so about 20-25 minutes from walking in to getting your food on a Friday during lunch time. The facility and restroom are absolutely spotless, someone goes around sanitizing the place and cleaning each table relentlessly. Also there is a worker that goes around refilling your drinks for you, it's awesome! The chicken strips were on the dry side and full of breading which I don't enjoy. Additionally the dressing on the Grilled Cool Wrap was something to be desired. The spicy chicken sandwich and the waffle fries are classics and taste great for fast food! Highly recommend this Chick-fil-A over the one on the King's College campus! read more

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I will start by saying I love Chik-fil-a and always have but this store is definitely one that does not match up to the normal experience. I can only assume it is a lack of proper management. My experience at this store is almost always with breakfast and my big issue is with their false advertising regarding the prices. Their drive-thru breakfast menu clearly has incorrect prices. Every entree price on their menu is priced incorrectly. My bill is always higher than what the prices are on their menu board. The prices they charge are consistent with the prices online but this does no good for anyone who just approaches the drive-thru and buys off the menu. I have brought this up on three occasions and no one seems to care. My coworker said he emailed customer service regarding this and no one has gotten back to him. This store consistently has very slow service. Two drive-thru lanes but only one person taking orders, so it doesn't speed things up at all and then usually a long wait for the food. I get that it is hard to find ANY help today, let alone good help, so I usually don't let it bother me because I am willing to wait for good food. read more

Chick-fil-A - False price advertising on the Wilkes Barre, PA menu. No one seems to care when it's brought to their attention. - Fast Food Near Me - Wilkes Barre, Pennsylvania

Don't understand the negative reviews. I go a lot here. The food is always consistent and good like all other Chick-fil-A. The staff is always friendly. They are currently redoing the inside of the restaurant. I admire the organized set up in the drive thru. Wait was fine. read more

All my food was scrumptious but my friend said her sandwich was burnt AND under cooked at the same time

This is the slowest chick-fil-a I have ever been to. Two lanes and still slow. Says 14 minutes from time of order, but is not the time it takes to get to order. They need more teaining. read more

Chick-fil-A - ows a receipt for a chicken - Fast Food Near Me - Wilkes Barre, Pennsylvania

I always use the curbside ordering and my food comes out quickly. It's always hot and delicious!

stopped In close to closing time. They took our order. Waited in line for 20 mins and when we got to the window they announced that they no longer had any food. Will never stop here again. read more

Moldy Market Salad, so gross! Mentioned this to chic fil a and the best they could do was offer us....a new market salad. No thanks!! read more

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This location took their already god awful drive thru and somehow made it worse. Workers standing on their feet all shift taking orders where the order window is, hope they're getting compensated for that. Replaced the pickup window with a door for workers to walk your order out to you. Got my order while there was still cars in front of me with no way to get out until they all got their orders too. Makes zero sense. read more

Four soggy chicken strips with a burnt tasting coating that was probably less than 1/4 lb. a handful of tepid, undercooked and also soggy fries and a drink...TEN BUCKS?? They won't see me again. read more

This place was so packed, but up to the chick-fil-a standard with quick polite service. Jolene at the frontcounter was so polite and helpful. Gotta love the chicken wraps. They're the best thing on the menu. read more

Chick-fil-A - Fast Food Near Me - Wilkes Barre, Pennsylvania

Placed a curbside pickup order immediately upon parking. Waited 45 minutes and still no food. Cars around us received their orders and cars that were there before us also received their orders. Still waiting as I type this review. Called numerous times nobody answers. read more

I love everything about this store! the staff is always so nice and treat people with kindness and the food is a 10/10!

The chicken nuggets were literally popcorn chicken and we ordered a chicken sandwich it came in a box with no bun no sauce just a peace of chicken with pickles in a box we should have ordered Wendy's. And the food was bad itself the fries were dryer then the desert. I should give you 1 star but I'm feeling nice read more

The food is good but way overpriced for the size. The staff are always friendly but they need to give larger portions for the cost. Chicken also is good but seems more processed than in the past. read more

This fast food restaurant is a constant flow of cars. that being said, their team manages the lines as quickly as possible. with an I terestate ramp nearby it seems locals and passerby's flood here. We love the food and the service! Highly recommend if in the area and you never had their chicken. A++++ read more

We made an effort to stop here while traveling but after the drive through line didn't move for a half hour we had to leave without an order. read more

The longest I have ever waited at a chicken fil a. Even ordering took forever and then we got parked where we waited almost 15 minutes.

It's Chick-Fil-A, the food is always good and the lemonade is tart. Too bad they're closed on Sundays.

Line for the drive thru is way too long, especially in the evening. Sometimes they're so packed I can't even get into the parking lot. Food's really good but have yet to try delivery. It's a shame they only have one location around here though. read more

[Curbside Pickup] We ordered at 1:18 and our food arrived at 1:25. Our order was intact and everything was properly packaged! Great food, quick service, friendly servers. Definitely will come again! read more

Chick-fil-A - Waffle Fries - Fast Food Near Me - Wilkes Barre, Pennsylvania

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I've been to this location a few times as it seems to be one of my very few options for CFA. The food seems to be on point here but this is the slowest CFA I've ever been to. I'm legit typing this review as I sit in the drive thru line. I've heard them ask the past few cars to wait a minute before they take their order. Having moved from a place that has several CFA locations I can assuredly say this is not typical. Usually they are really fast. I will say the employees are friendly though. read more

Quick and fast!! Definitely would recommend the mobile order app! Received my food in less than 6 min from the mobile app! Very nice staff & very professional! read more

Love, love, love this place. Owner operator is a great man and service is perfect. This is how you run a restaurant

Food was good, but when you repeatedly ask for a medium drink, and get a small drink it's frustrating. The girl even confirmed at the window, then I repeated a medium sweet tea. And I still got a handed a small sweet tea. Service was fine, not overly friendly, but polite. When push comes to shove, I would return here. Just wish they'd listen to your order! read more

This place use to be awesome. Today for the second time in a row I get a chicken sandwich and the chicken is barely half the size of the bread. This is freaking ridiculous. I think my chicken had covid. Not going back. I'm done. read more

By far, the WORST location I have ever visited! I waited in line for 25 minutes only to find 3 nuggets instead of 3 chicken strips in my little box. There were at least 6 employees in the Drive-Thru area just looking at each other while cars were backing up! I never heard the trademark "my pleasure" after my "thank you" and now I know why. Blech! read more

On 1/9/20 I visited store #04091 (Wilkes-Barre Twp) and placed a substantial order for three adults at the counter of several menu items - the problem was that each of the three CFA Sandwiches were to have EXTRA PICKLES added to them. When I got home to eat the sandwiches there was only pickles on one CFA, the two others were plain. Each wrapper bag was labeled "extra pickles", so the counter associate got it right the problem was in the prep on the line. In addition the chicken on the CFA sandwiches seemed to be old like they were sitting around for an extended time. They weren't the golden crispy in appearance as the previous times I went there. I attempted to eat them and they were terrible! The chicken was totally dried out and stringy. Adding catsup didn't help, since my dinner was not the quality I came to enjoy from your store I had to trash the 3 CFA sandwiches. I tried calling the number on the receipt (570 822-7400) and it was a voice message (geez). I left a message as the recording directed, so far as of this write no return call. I would expect to have been followed up on by that store's manager in a timely manner. I notified the Corporate several days after trying to notify the WBTwp store, they replied via email that they will forward my grievance to the independently run WB Twp store. At this time I have not received any follow-up from the store but I am being patient. I felt better thinking that the Corporate level cared saying that they were going to send me a gift card well I bit. I thought they'd at the bare minimum replace the nasty three CFA sandwiches but they sent me a card for one - I take that as an insult. So they aren't any better then their franchise which btw still never contacted me about that terrible order they pawned off to me on 1/9/20. I'll go one more time to use up my rewards and the f'n one sandwich card then my visits to Chick-fil-A are done. I'm back to Popeye's. read more

Sat 1 hour in the drive thru. Did not get my drink order correctly and also forgot the ranch dressing I ordered. Food was really good though, so I would go again when in the area. read more

Yeah , this is by far the worst Chick-fil-A I've ever been to.The food is good at times if you get lucky & the service is horrible.