The service at this establishment is horrible. I asked to speak to a manger after being treated poorly by someone in the drive thru. The young lady was flagging me down about my order in the mobile drive thru. She was very rude and stated she ""don't see an order"" when I pulled forward they had my order available. I told the woman who identified herself as the team lead what occurred, she basically made excuses and made me feel unvalued as a customer. Thereafter, I asked to speak with the manager. I was told the manager is "" busy and cannot talk"" . My order was correct, except I requested no ice, and ice was inside my drink. The fries were lukewarm, however the chicken was hot. The restaurant normally has subpar service and they get orders incorrect on a regular basis. The interior is normally pleasant and clean. read more

My kids like going here to eat their 4 ct Chick-fil-A Chick-n-Strips meals frequently. Each one of my kids can finish each of the 4 ct meal, however they have kids menu for younger kids as well. The main guy that wipes down the table is always so nice and friendly when we dined in. He always checked up on us frequently and asked if there is anything we need. He sometimes train new staff as well. read more

Chick-fil-A - Fast Food Near Me - Saint Louis, Missouri

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It's my pleasure. Honestly, I do not see what everyone else sees in this restaurant. The only reason they got me to come in was advertising their new Jalapeño Ranch Sandwich. I'm a jalapeño addict, so I wanted to give it a try. I'll break the sandwich down for you. I had my chicken filet done spicy, I thought it would compliment the jalapeños. Spice level was low-end. The cheese was my favorite, Pepper Jack, so that was a winner. The Candied Bacon was a total disappointment. It was tough and chewy. I removed it from my sandwich. The bun is billed as a unique buttermilk ranch bun. It was nothing special. The pickled slices of jalapeño were good, but the sandwich could have used more. Jalapeño Ranch Sauce was served on the side. I used it to dip my Waffle Fries. Again, spice wise it was mild. The Waffle Fries were soft, they did not have a crispy outside. Positive point, they had minimal salt. I always heard their Lemonade was to die for. In my opinion, the packets of Crystal Lite that I put in my water bottle, have better flavor and taste. I thought it was interesting how they control supplies by putting them in a bag saying, "Little Bag, lots of extras". I'm sure that helps the bottom line. Dining room was super clean. As soon as someone got up, the associate working the dining area was sanitizing it as if we were still in COVID. Cleanliness is a good thing. Staff was polite and I heard their catchphrase, "It's my pleasure." numerous times. Will I return? I doubt it. Service was good, but the food did not impress me. The service saved them from getting a 2 Star rating. read more

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It's very rare that I'm not happy about a chic fil A experience but this location provided a disappointing first experience. I waited 8 minutes for a soft drink..Ir wasn't peak times. I won't let this stop me from giving it another try but I truly hope the next trip is far better read more

This location is my favorite chick fil ever!!!! Service is always top quality!!!! Pretty fast in my opinion, always very friendly, and welcoming. The atmosphere is happy, and dining inside is clean and peaceful. Highly recommended. read more

Chick-fil-A - Fast Food Near Me - Saint Louis, Missouri

Store is very clean drive-through set up is amazing. Staff is incredible. What more can you ask for of a Chick-fil-A? Oh yeah, Chris from the drive thru. I bet you don't have a Chris at your Chick-fil-A. Chris is probably the best Chick-fil-A employee I've ever met in my entire life. Chris if you read this Chris, I love you and don't stop being amazing. My pleasure. read more

One word MICKEY is what went well. I took my niece and nephew for lunch and he made sure their experience was one to remember. He offered to help assemble the kiddie toys for them and seemed to know exactly when to check on us. I hadn't dined inside a fast food restaurant in a while and if there were more Mickey's in the world and these spaces, i would never do drive thru. He is an exemplary team member who i hope and pray is recognized for his hard work. Very nice gentleman. My niece and nephew even remember his name and remarked on how great he was. read more

Did a mobile order here and I thought it was fast and friendly. Usually there is a long line so I had to do the mobile order. The food came out fresh and hot! read more

This is the second time in a row my order was wrong. Prior, I asked for no tomatoes bc the person is allergic and when they got it they could not eat it and unfortunately I did not have the time to go back. Today, my chicken nuggets were not in the bag. I called and spoked with a mannerable young man named Malik, who apologized and said they would replace it. The Hispanic lady that was at the window when I got there however, did not apologize. I asked if I could get the fry replaced and she told me no I would have had to bring that back too? Now I understand Chic fila has a "policy", but what happened to going above and beyond or simply being accountable for your team? Like, what is an extra fry out the window for 100 % customer satisfaction?? lol smh. I wasted my time and gas. Tell the team to double check orders. Not my fault my order was wrong, and the food I paid for was not in my bag. Makes me not want to visit Chick fil an and go spend my hard earned money elsewhere. Not good. read more

I received an unwanted gift card during Secret Santa last week at work. Since I do not eat Chick-fil-A much anymore, I grabbed nuggets for the fur-baby as a treat. There were two lines, employees standing outside taking orders and payments. The young lady assisting me was super helpful and polite. I explained my dilemma, that I had a $10 gift card that I needed to use in whole today because I wasn't returning with a balance. I ordered 12 nuggets and a tender, only had to pay $0.30 over. My food was served hot-n-fresh, sauces requested and rec'd. I have never seen this before, the drive-up window is literally a drive-up door. With this location being newly open, I have to commend the operation and efficiency. I didn't experience any kinks, let alone a long wait. Kudos to the team working!!! read more

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The CFA locations closer to where I live don't do curbside and I really liked how this one did, so easy and convenient! The employee was friendly and food was brought out in a timely manner. It was delicious but I will say they under filled my fries a ton, it was only about half full which was disappointing. I would come back to this location because the overall experience was good. read more

Chick-fil-A - ows a no parking sign in front of a brick building - Fast Food Near Me - Saint Louis, Missouri

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The staff in drive through spend more time talking to each other than the customers. Went in for nuggets and the person taking the order stood so far back in his little booth you could not hear a thing he said. Why is the big menu that is brightly lit up placed AFTER the area you get your order taken? Not very well thought out. As far as food quality our eight piece nugget had six nuggets and the Mac and cheese was ice cold. This could be a very busy location next to a Costco but the way they are set up and trained now they are destined for failure. Was going to call the corporate numbers but it's obvious they don't care read more

You stop serving breakfast too early and online it says u stop serving it at 10:30 but when I tried to order breakfast before that time it was already over yall need to get ur act together server brea at a later time read more

I ordered a grilled chicken club sandwich. It was cold and tasteless. The bun fell apart as if it were old. Just because you force your employees to say "my pleasure:, doesn't mean that your over priced food is good. read more

Let's face it this Chick-fil-A got my business because it's in the Costco parking lot. The lines were relatively short midday on a Wednesday and I just needed to eat and get it over with. I ordered a 12pc nuggets and a Diet Coke. The Diet Coke was cold and crisp. The nuggets could have been a bit more fresh but the Honey Mustard covered that up. I didn't need the sodium, MSG, or reminder of their company politics but here we all are! read more

No issues with my order and they even did a substitution to the spicy grilled chicken for me. Seems to be a friendly bunch. This is a fairly new location and they're probably working out some kinks. Same parking lot as Costco, nice to have an option. read more

Chick-fil-A - Market salad. - Fast Food Near Me - Saint Louis, Missouri

Hey its a new Chick Fil A and no matter what your politics are (and sadly any conversations about this chain starts with the comment "Hey aren't they the homophobic chicken place ?" Anyway, I went here for lunch recently and the staff were right on it, and the food served fast and well prepared. Place was very clean and orderly. Inside seemed larger than most Chick Fil A's read more

David gave me excellent service and was able to help with all my needs! Five star service and food was fresh.

The guy named mickey was very helpful and nice he gave me and my grandpa free ice creme lens wipes and 2 mints.its always so nice to come to this place and eat this delicious food.grandpa brings me here all the time. read more

I ordered a strawberry shake to go on the inside of the establishment. The manager already has this non inviting face. A couple ordered after me and got their meal delivered to the table. The manager and the person who took my order allowed me to stand there without checking to see if my order was ready. I instantly asked for a refund because of horrible service and attentiveness. I will never come here again. CHANGE MANAGEMENT. The word is going out read more

I went to the Olive Center location yesterday because they were supposed to be supporting the storm disaster relief. I ordered the Smokehouse BBQ bacon with grilled chicken, which I had gotten on 2 previous visits. On the previous visits, there was a lot of delicious thick bacon, lots of sauce and lettuce, plus napkins. This time, I had to look for the bacon, there was little sauce, the chicken was NOT grilled, and NO napkins. To me, this was not only disappointing, but a scam. Guess they thought save money on the bacon and napkins, and that would cover the disaster relief donation. read more

Horrible customer service at the POS. Probably should train your employee how to speak to your customers. Atmosphere was horrible too. What kind of seating system is that?! lmao. Never coming back again, I rather drive 2 more miles and go to a different Chick-fil-A. read more

The Chicken Sandwich Are GOOD The Fries And Nuggets Are GOOD Service The Fries Taste Good Ambiance I got Coke I GOOD FOOD

Love chick-fil-A, the food is delicious and well made. Recommend trying delux chicken sandwich with obviously fries which is a staple.

Went with the family and we had about 8 orders. Food was fast and fresh. When the food arrived they forgot one part of our order. We mentioned it to manager that served us the food. It was never on the receipt but the manager said he'll take care of it. Then 5 min later he came out with a 30 piece chicken nuggets! "It's on us". That's service you don't get at any other fast food place! read more

Avoid this location! I had a really disappointing experience. Ordered through the app and expected a smooth pickup as that is what I have experienced at other Chick-fil-a locations. Not so here. No Mobile Express so I had to speak to no less than three people, some of whom had "trainers" to get my order. Took a very long while, and the lane merge is ridiculous considering how many people were working at the time. When I finally got my food, something was missing from my order. I could have driven to Brentwood location and back in the amount of time this took to resolve. Left feedback on the app in the hopes someone would reach out and potentially discuss and resolve prior to leaving this review. I guess they couldn't be bothered because I have heard nothing. I was excited for this new location, but it is horrible. If this is like now with freshly trained staff, it's only going to get worse. read more

Good food, location, and facilities but they ALWAYS get something wrong with my mobile order. Usually forgetting an extra side I order

Food cold , Ive been there twice and each time they got my order wrong . Sandwich was warped up from tomatoes . Wont go to this location again. read more

My experience today was not it . They got our Order wrong . We asked them for the soda we ordered and the first employee was super sweet the employee that came back was really rude & not really professional like . We asked for ketchup we ordered & she asked us to see a receipt to see if we ordered it . I showed her & she gave us a stinking attitude . DO NOT RECOMMEND !!! read more

By far the best chick fil a I have ever been to. The service was way better compared to other Chick-fil-As because they always get my order correct in comparison to the Chick-fil-A in Brentwood or the one on Manchester in Des Peres. read more

most terrible chick fil a in saint louis. do not come here they will most definitely forget something on your order and make you come all the way back just to refund you that one thing then give nothing in return for them wasting your time. read more

This new chic fila, MAC is horrible! Three visits and each was worse than the other....third and last visit, I was given a Mac with a SPECIAL sticker on top. Called back to question this and the lil girl was clueless. "Oh u were given someone's order." U Think‍‍‍‍‍‍‍‍Asked what made this special? She was of no help at all. Didn't offer to replace r anything, plus the MAC there is pretty sad... will continue to visit the Brentwood restaurant. Plus those lil teenagers working at the Olive store totally bad reviews if I could give zero stars, it would be a big -10 stars.......... read more