Man... I didnt think you could ever have a bad experience at a Chick-fil-A... The people were amazing. Super polite as always and pleasant to talk to. I ordered a lunch menu item during breakfast so it is expected that I wait extra 10-15 min or so. Not a problem. Their icecream machine was broken so no frosted coffee, I asked for the granola parfait and that wasnt given (all in fairness I didnt see it on my receipt either), the two polynesian sauces I asked for was missing, and the large fries I ordered was didnt feel like it was full. Unfortunately no photos The food was delivered neatly and nicely, and they added a free cookie and brownie - i presume for the lack of frosted coffee. Nice touch but I still wanted my parfait. Honestly I've never had to check my food at a chick fil a before so its on me that I didnt get all that I asked for. Now the biggest disappointment was the chicken that they had given me. A slight bit overcooked so it was a bit dry, and I swear they chose the flattest piece i guess theyre mindful for my diet haha. man that poly sauce woulda came in clutch Parking lot, menu board, and everything else looked clean tho. read more

Chick-fil-A - Probably the flattest chicken they could find haha. Unfortunately not the usual juicy. It was pretty dry - Fast Food Near Me - Pearland, Texas

Wow, shoutout to Shelma the manager for redefining "customer service." I came back after waiting from 12 p.m. to 6 p.m. because my order was wrong, and instead of a simple "sorry," I got attitude, arrogance, and a full performance in dismissiveness. Apparently fixing their own mistake was too much to ask. I even asked for some kind of compensation for wasting half my day, but Shelma made sure to make that request as difficult as possible. If you're into rude management and bad vibes, this is definitely the place for you. read more

Place is ran by annoying teenagers that spend their time playing around. My order was correct but the wait time was annoyingly long due to the teenage employees who were too busy playing around instead of working. Additionally it'd be nice to know which chick fil a has a playground and which one doesn't from their website. Showed up here with my kiddos hoping for some playtime and there was no playground. read more

food was good, my order was correct, staff was polite and ambiance was good. however, once i FINISH my drink i take off the lid to get some ice and i notice a little black dot. it was a fly. i lost my appetite after that. very disappointed read more

Chick-fil-A - drink - Fast Food Near Me - Pearland, Texas

Food is whatever. It's chick fil a. The service at this location is awful. I blame the operator, Jason Deyo, for being money hungry and not caring about the community. I have worked at chick fil a years back in high school (East Pearland - Jake Smith) and we were trained to greet guests and had competencies. This new generation of CFA workers is lazy, sloppy, and could care less about customer service. I visited on May 17, and Pearl, who took my order through the drive thru was incompetent. I had to repeat myself 3 times. It's almost as if she wasn't even listening. This job isn't hard! I won't patronize this location unless absolutely necessary. Jake Smith or Bryan Bullington are much better operators than this Jason Deyo dude, but even then CFA is the new McDonalds. read more

Improve your staff because that's crazy I just got a excruciating day of work and my sandwich is cold and the fry's are barley filled, don't know how imma get full off breadcrumbs read more

Chick-fil-A - Large fry - Fast Food Near Me - Pearland, Texas

Ordered a salad through the mobile app and selected drive thru as my pick up method. I pull in the drive thru and am told to wait in curbside. 20 minutes later, my order status changes to saying it's ready and disappears from the app soon afterwards. I walk in and tell the manager my issue. She says there was a miscommunication and they don't have tomatoes and aren't able to make my salad unless I'm fine with no tomatoes (I actually unselected tomatoes when ordering) and makes me my salad. I suppose they were just hoping I'd go away and weren't actually planning on coming out to tell me. I will never come back to this location again. read more

I had a great experience here today. Angela was busy at work cleaning the lobby and was so kind offering refills to all the patrons. It was clean inside and the food was fresh. Wait time was pretty standard for Chick-fil-A and the food arrived promptly to my table. The location nearest me is bad to give you cold fries and not fill the carton so it was nice to get a full, hot, and fresh carton of fries. Nice service, hot food and clean environment. I will be back. read more

I ordered curve side and I'm sitting outside waiting for like 15 minutes until I decide to get off and ask for my food and it was just sitting there on the counter. The cashier said sorry and that was all. I know I should have checked my order but I didn't and of course I was missing my cookie. read more

This is my go to Chick-fil-A. The food and service are always on point. I usually order through their mobile app and do curbside pickup. The food is consistently fresh and hot, even after I've arrived home. Ice cream and Sunjoys are always refreshing and cookies are sweet tooth satisfying. The chick fil a team members are always super friendly and hand you your food with genuine smiles and kind words. read more

Don't know why but every time I come to this location the food isn't fresh , cold waffle fries , grilled chicken sandwich cold ,, the tenders are all breading !!! read more

That manager jade is so rude to customers and her own employees heard her screaming at one of her employees today through the drive thru line. Very upsetting chick fil a step it up with these managers that's respect . Very bad. read more

It is probably a sin to critique Chick-fil-A negatively, but this somewhat new location needs to step up it's game. We have done curbside pick up here a few times and every time, something is wrong with the order. The wait times are also longer here. This never happens at the locations on the West side of Pearland. Staff is friendly enough, but I'd rather have a correct order. I think I will stick to the other locations! read more

Chick Fil A is not what it used to be. The service is very slow and the quality is not as good. It's no longer a treat to see a CFA because they're on every corner now. I got parked for some chicken nuggets! Wow... smh! read more

Chick-fil-A - Outside - Fast Food Near Me - Pearland, Texas

I have been going here since it opened, I'm just upset that when I pay for a large fry upgrade it just looks like they have dumped a medium fry into a large container. This has been over the 3rd time it's happened and I always forget to check before I leave. I'm not sure if anyone else has run into the same problem. I work in food service so I understand it can be hectic and you could be low on fries or whatnot but they had me pull in a curbside spot to wait as well for my food which is fine but I feel it wasn't delivered to quality with how many fries I received. read more

Chick-fil-A - I do like this chick fil a However every single time lately I upgrade for a large fry I am receiving this unfortunately - Fast Food Near Me - Pearland, Texas

The absolute SLOWEST CFA I have ever been to. I come here several times a month so this is not a one-time problem. Owner - please fix this. It is an embarrassment to the CFA brand. read more

I could eat a chick-fill-A market salad everyday, yes seriously! I Love drive thru here, always efficient, order ready in timely manner, orders always correct....SUPER FRIENDLY STAFF, everyone! This location is so close to my house. Handles very busy times seamlessly! GREAT JOB YA'll read more

Would leave a zero star. Honestly, not sure why I come to this location. You pretty much have to open your order, open the wrapper/box to confirm the order is there or made correct. This location is poorly managed, poorly trained. Not sure if it's laziness or what, but this exact location is terrible. The one by home depot is better. Stay away from the Pearland Parkway location. I hope they go out of business sorry mfs. read more

No playground! Chick fil a should have a way to identify which locations have a play area. Very annoying to drive up and they not have one.

I've never had a problem with Chic-fil-A, but this location needs to hire better people. They could NOT get my order right, and when you pay $12 for a fast food meal, you at least expect them to get your order right. read more

01-18-2020 at 07:55. Order # 1379674. Ordered Egg White Grill. Got home to eat my breakfast sandwich and found out that the Cheese were missing on both Egg White Grill. Second time this location messed up my order. read more

Chick-fil-A - Egg White Grill. Missing Cheese. - Fast Food Near Me - Pearland, Texas

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Wow. This is the first time that I think I was completely disappointed with my meal. The drive through was slow (nothing new for this location) and they didn't have employees with the tablets taking orders, so everyone was having to order through the intercom. I ordered the #8 combo: Chick-fil-a Cool Wrap with unsweet iced tea. I asked for Avocado Lime Ranch dressing and repeated it to make sure they would include it in my order. I typically don't check my food at Chick-fil-a because they're usually pretty good about getting the order correct, but when the employee handed me my food, something told me to check it, and I didn't. I'm regretting that now. When I got home, I was missing the dressing. This wrap is completely dry. Luckily I had ranch dressing at home that I was able to put on the wrap. The iced tea which is never bitter was bitter! This is the first time that I've had iced tea at Chick-fil-a that didn't taste like it was freshly brewed. The wrap barely had any chicken in it. It was mostly lettuce and cheese. This entire meal was trash. I waited in line for 20 minutes for a trashy meal. I don't know if tonight was just an off night, but do better Chick-fil-a. read more

I was excited to have this place open up 5 years ago. I've only ate there 3 times. Their chicken sandwiches are the thinnest I've ever had. I work in Deer Park and go to the Chic-fil-a off of Spencer all the time. Their service is outstanding and their chicken sandwiches are like what's advertised on the commercial you see on TV, thick and juicy. I'd drive 30 minutes away on a Saturday to eat at that Chic-fa-a before I go back here. If you like a lot of bread with a sliver of chicken, then this is the place for you. I hope someone high up in the franchise reads this review and does something about the thin chicken breast they put in their sandwiches. I'd go here a lot more if they'd correct that and would gladly put up with slow service. read more

Another family dinner ruined by their incompetence. Continue to forget to make sure all the food is in their drive through orders. This time they forgot a full meal and an additional sandwich. What makes it worse they want you to drive all the way back to the restaurant in order to make it right instead of refunding through the app. read more

This CFA is right by my house and I have small kids so we eat at it a ton but it is the slowest one I've ever been to and that's consistently. The food quality is always inconsistent and I have to check my order always because of missing items. I really wish they would get some better management in there, it's so disappointing. Please make some changes. read more

This has always been the chick fil a we always go to for quite a while. I have seen it when the service was top tier and seen it go more and More downhill. From getting orders wrong, forgetting sauces or condiments. They are small mistakes and that's okay. But the other day, we went through the drive through and weren't even acknowledged. No hello, no "for *name*?". The employee in the window was having a conversation with her other coworkers At the window. They hand our bag of food while continuing to talk to their coworkers and we just drive off like what... this is not something you expect from chick fil a. I used to work there and we would never we allowed to act like that. read more

Brand new location! I used the drive thru today. Everything went great. This location has dual covered drive thru lanes, which will be nice for the employees outside taking orders. From what I have heard this company really values their employees. Just got a chicken sandwich for lunch but it tasted fantastic. Hot and fresh. Everything you want in a chicken sandwich. This location is very welcomed in this area of Pearland! read more

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Extremely slow service for a simple order tonight. And they were out of my favorite drink--diet lemonade. How does that happen? On a positive note, the Market Salad I got was very fresh. On the fence about whether drving to a different location might be better read more

Yikes... paid for large meal and my fries look like a small or medium. I know chick fil a is known for their awesome service or fast service but maybe they need to slow down a little and pay attention! It's always something with this location read more

Chick-fil-A - ows a person holding a basket of french fries - Fast Food Near Me - Pearland, Texas

BY FAR the worst CFA I have ever been to. I've lived less than a mile from this CFA for the past two years and I honestly cannot count the number of problems I have had with my orders, but all of that might be forgivable if they weren't SO.... EVERLOVING.... SLOOOOW!!!! I have never, in my life, been to a slower CFA. Honestly, it's probably in the top 3 slowest drive thrus that I have ever experienced. I've pulled into the line with 20+ minutes to spare and had this place make me late for work numerous times. In fact, I no longer go here for breakfast anymore. There is a different CFA (which is typically about 5X as busy) about 5 miles past my work from my house, and it is faster for me to drive out of my way to that CFA in rush hour traffic than it is just to stop by the CFA by my house which is on the way to my work. I sincerely hope someone reads this in the CFA organization that can do something about this, because I LOVE CFA, I live right by a CFA, but everytime I go here I have to consciously decide to go spend potentially 20+ minutes in the drive thru. Oh, and I've been referring to how slow they are at breakfast. Dinner time is often times worse. Always check your order, and don't be fooled into thinking it'll be quick if you only see only 2-3 cars in their drive thru. They'll still take forever. read more

Never really had an issue with this chick fil a. I always get my meals pretty fast; each time, my order would be made correctly, and sauces were given when asked. read more

I came here at 1:30pm, on Saturday, January 5, 2019. The ordering area was full when I arrived. I ordered a simple #1. Shouldn't take too long to prep, right? Customers that came in 5-10 minutes after me got their orders before me. By the time the waiting area was nearly empty, I noticed a bag (my order) dumped on the counter. I had a feeling it was my order so I walked up to ask about it. Employees ignored me, while addressing other customers that walked in after me. Did they think I was just standing around the counter for fun? They even spent time asking a child, who was making clanging sounds in the corner of the room, if he needed help. The child told them that he did not need help, then continued to slam an object into the railing to make noise. The confused employees continued to discuss whether or not the child needed to place an order. I was finally able to flag down an employee and she bluntly/rudely confirmed that the bag on the counter was my order. There was no "thank you", no "sorry". So in conclusion, if you love being ignored and waiting 25 minutes for a breaded chicken sandwich, then you'll love this supposed gold standard of customer service. Hot tip: Instead of waiting patiently by the counter to be addressed, try slamming a hard object multiple times into the railing for faster customer service. read more

This location and the other one nearby are THE slowest. They made me pull over into the curbside lanes and I have legit been waiting for 18 minutes. There's another girl in her car next to me waiting for her food. Don't come to this location. read more