I went to the Chick-fil-A In Oakridge 3 times my order was not what I ordered the buns on the grilled chicken club fell apart the fires were greasy and soggy I will not go back I don't eat bacon but got bacon the staff is super busy between takeout and in store orders they are busy rushing around not be attentive to the customer and the quality of the food has changed. read more

VERY SLOOOOOW I decided to do Curbside today Only ordered a Tea took then 18 minutes to finally bring the Tea to me Very SLOOOOOW.

I went at around 7 am and I met this worker named Koltyn he was super nice and made my entire morning. Really respectful and considerate.

This is my daughter's favorite place to eat. She has been having problems because the fries have been poorly done the last 2 weeks. They are burnt and taste old. The amount of $ spent by my family here is quite a bit for the items to be lacking. read more

I ordered a chocolate milkshake and got a peach. Instantly noticed the difference and not at all what I wanted so now I'm stuck with no drink. read more

Chick-fil-a is wonderful. Pleasant staff- "my pleasure" - love that! A long car line at CFA is not a problem, they move efficiently. The government could learn from CFA! I normally get the Spicy Chicken Delux, and sometimes the kale salad (I am one who actually likes kale). I prefer French fries over waffle fries, but the waffle fries are still really good at CFA. I cannot drink milk, so I cannot review the shakes personally, but my family has liked them. I fully recommend CFA. read more

This location has went downhill so bad. For months they have been giving watered down sodas to the point that COCA COLA has hardly any carbonation and barely any taste. Got sick of returning them and holding up the line and contacted corporate. They reached out to this franchise which never reached out to me like they were supposed to. I thought after a couple months off maybe they improved but no. I go tonight and they have the line split by cones so if you are on the right it's impossible to return anything. Bonus, the sprite was 100% water and had a weird perfume like taste. My son had to go without a drink so chic fil a got $3 for nothing. The fries were nasty soaked in grease and overcooked. I guess I gotta put the final nail in this shammy place. Sad. read more

This Chick-Fil-A is usually busy, but despite the number of patrons rushing through at any given time, the restaurant focuses on customer service. Everyone has a smile on their face and are very cordial. In the category of fast food, Chick-Fil-A is king. Spicy chicken sandwich is my go to meal. read more

Chick-fil-A - Spicy chicken - Fast Food Near Me - Oak Ridge, Tennessee

This Chickfila was rebuilt recently so I felt it was only fitting to give a new review. The inside is nicely decorated with various types of seating for up to 8 in a group easily. The new layout allows for a double drive-thru and a bigger kitchen to handle the load. This place is always busy but they get you through in no time. Brenda will keep your drink refilled too if you sit inside. They also expanded the patio seating area which was quite busy the day we came. We love CFA! read more

Chick-fil-A - Peach milkshake - Fast Food Near Me - Oak Ridge, Tennessee

Well Son of a Chicken Biscuit Eater. This Chick-fil-A is full of kindness and beauty. The dining room is a World Class Restaurant and currently I am eating delicious food and listening to the laughter of the employees. Unfortunately only two customers are taking advantage of this dining experience. The drive-thru is lined up ten cars back and the folks in the cars seem sad and rushed. COVID may be the cause of their consternation but Chick-Fil-A uses strict sanitary standards and there is plenty of room at the Inn Come on in, the chicken is fine, said the cow. read more

See all

Probably the slowest & most inefficient Chick-fil-A I've ever been to. Drive thru is very slow & staff is inattentive

Worst service ever!!! They operate like McDonalds when it comes to drive through service . One lane moves faster than another and staff is rude and needs training. Won't be back !!!! read more

My pleasure it holds dear to my heart due to the great staff. Eating at chick fil a they make you feel like your a vip person. They accidentally forgot my honey mustard and proceeded to apologize while polishing my shoes (which I didn't ask). They make you feel important like a big celebrity or president. One of the employees actually came over to my house to do some house home chores (on them of course) , I tried to pay the we'll respected man but he insisted that it was my pleasure. This chick fil a is the center piece of oak ridge. I love the Christian based feel. God himself would be proud of this franchise. P.S My pleasure read more

Pretty filthy inside. Food smashed into the floors, trash lying around under the booths. Stupid slow trash compacter locks you out of throwing anything away while it cycles, now I know why there is so much trash on the floor. Did'nt see anyone wiping floors or tables down despite Covid. 1 average chicken sandwich +fries and a drink =$10! Very poor value. More hype than substance. read more

Nothing too severe about this location in general, just Chick Fil a and waste. They bring you 2 drinks in one hand, in a cardboard cup holder. The other hand empty. You really felt the need to unpack and put together a cardboard box to bring me my drinks? Literally just wasting materials. read more

Winner of the Best Chocolate Cookie Award and Best Customer Service Award for 2020-2021presented just now by me. This Chick-fil-A locations has recently been rebuilt to be larger and much more efficient in drive-thru flow of traffic so the cars no longer stack up into the road nearby, YEA! Since reopening my at the front counter wait time has been consistently less that 5 minutes with 100 % accuracy in order fulfilment. I would like to Nominate this Chick-fil-A location for the Best Employee Attitude Award 2021. read more

Worst Chick-Fil-A I have ever dealt with! I know people love this place but they have issues at this location. Owner needs to step up! I came in on 7-24-21 and placed a order for curbside pick up. Waited 15 minutes on food and never received it like the other 10 people waiting. Left and still was charged. Contacted them 5 times now and still has not been resolved. Owner of location needs to spend more time here! read more

Before they rebuilt the store, this location was our favorite. Not anymore. The fries are ALWAYS greasy. The service is extremely slow and they are not as friendly as the staff has completely changed. I do not recommend eating here. read more

The best chicken sandwich ever!!! People are truly nice here! I will be back, keep up the good work. read more

Super slow! Everybody just looks like they're lost! The wait is absolutely horrible for to go orders!

I've been there a lot recently and they just don't seem to care about customer service anymore...it's sad because they're known for their employees going above and beyond and always saying my pleasure but they won't even let me say thank you they just turn around and ignore me until I leave after they hand me my food and like it's fine but cmon cfa get it together read more

I love the people here. Everyone is kind and typically friendly. I love the new way things roll as well. We order our food, pay, and it only takes us about 5 minutes to receive it. Not to mention the food is delicious. This is one of my favorite places to eat! read more

After the museum November 5, we all went here for a late lunch. Evenso, it was crowded, but everything was moving well. We got a couple tables for the 7 of us, but had to clean them off as we were pushing them together. This is the first time I knew you could get chicken WITHOUT a bun. I was happy!! I got 6 grilled nuggets (no dipping sauce) and a large diet DP for $6.30. Shoulda gotten the larger order of nuggets. They were really good. Refills on beverages are free, but there's no machine to dispense, so you have to go back to the counter and interrupt. Inefficient and embarrassing. read more

Serving the best food and always made fresh to order, but this is only half of the process...The caring attitude of each person employed is truly what makes the difference. All fast food servers need to take customer service training from Chick-fil-A! In the 18 years I've gone to Chick-fil-A (regardless of the location) I have never once had a bad experience, nor has my order once been incorrect! I can't honestly say this about any other restaurant or drive thru! Hats off to Chick-fil-A for being top notch in the business!!! read more

As far as general operation, this location seems about on par with other Chik-fil-A stores. However, I do not recommend them for catering carryout orders. When I first began working in Oak Ridge, I regularly purchased nugget trays and chicken biscuit platters here for my business. Unfortunately I had to stop this practice. Despite calling in my orders hours (sometimes days) in advance with a specified pick-up time, I always ended up waiting 15 or 20 minutes for the food after arriving at the scheduled time. This is unacceptable when trying to coordinate meetings and events. After repeated instances of appearing unprofessional due to delayed meetings, I decided to take our catering business elsewhere. It's a shame because Chik-fil-a was always a big hit. read more

Extremely RUDE ... don't go late at night because they do not want to serve you! Spent the day at Windrock, so we are a 3500 series 4 door truck pulling a 24 foot trailor, that obviously will not fit in their drive thru, so we asked if we could order, and was told we had to be in a vehicle in the drive thru, told them we could not fit... and asked again if the people that are already outside could please take our order, was then told use the mobile app, well I don't have the app and the store was closing in less than 10 minutes and we'll it would take longer than that for me to get the app set up, asked again to please just let us order, and was told again only if we were in our vehicle in the drive thru, and we asked for a manager... and so some girl came out, didn't identify herself as a manager but said they will take your order, we told her that they had told us 3 times that they could (would) not! She then said well technically you should be in your vehicle and that was it we lost it! Come on use common sense! So finally one of the drive thru girls says, I'll do it for you! But I'm honestly afraid to eat my food, afraid of what may have been done to it! read more

I've been here four times since the reopening and for the first time in all of the visits I've made to chick fila across the US, these are the worst experiences I've ever had. The employees seem completely lost. Several new faces and clearly showing lack of training. Care free attitudes and error filled orders. This last visit for a frosted coffee will be my last. The gentleman taking my order told me that they could only offer a small. I asked him why and he said "I'm not sure why. I've heard several different things." What does that even mean? What it means to me is that, for this location, the Chick Fil A magic is gone. read more

This location is easily the busiest Chick-fil-a I've ever been in! I'm not sure if this is a result of fantastic service (described below) or because the dining options around here are soooo limited. If you choose to dine in, you're in for a treat. There are a few "older" ladies who walk around with name tags on that you could almost describe as waitress-like. They closely monitor each table to help you get beverage refills, throw away any trash, and pick up your tray when it looks like you're done eating. As if that's not enough, they even came by to place a little vase with a single white lily in it on our table, as if we were in a sit-down restaurant. After that, another lady came by to give us after-meal mints...who knew Chick-fil-a had their own mints! My only complaint about this location is their bathrooms. Although modified a bit to have warm, pleasant lighting, they could do a better job of keeping it clean and refilling the hand soap and seat sanitizers. read more

Well as many others here, we Chick-Fil-A so much!! Our Oak Ridge is one of the best! From fast service, great food to clean restaurant and wonderful staff Only con would be, they should build another here without the play area and have twoYes they do that much business and we have plenty of spaces here that would be perfect read more

Worlds slowest drive-thru. The staff is semi friendly and never say my pleasure. It's really hard to believe that this is a Chick-fil-A! The one is turkey creek is awesome! The drive-thru line could be wrapped around twice and only take you five minutes. read more

Always fast and friendly! I love the mobile app and I am always happy with the service. The food is tasty and fresh too!

Broke the number 1 rule - more workers than customer but still slow service and the order was wrong. Staff seemed more interested in talking and serving high school friends than customers read more

Great chikfila... always busy but still able to provide great food and great service. read more

Chick-fil-A - Fast Food Near Me - Oak Ridge, Tennessee

Only restaurant chain to 100-percent-of-the-time, consistently get an order correct. Always hot and fresh! The ONLY place I will eat chicken from. Never have to second guess quality. Super friendly staff. Frequent this location for lunch. NEVER a single bad experience in double-digit years of visits!! Kudos to all Chick-fail-A restaurants! read more

This is a good location to go to if it is cold outside for sure. I had my boys with me and it was really cold outside for lunch, and of course they wanted to play on the playground. Luckly this location has an indoor playground. So not only do we have some fast food options for decently healthy food but also something for the kids to do after they eat! read more

Food is good, staff is super nice. Compared to most Chick Fil A's, the restaurant is lacking in cleanliness. Everytime we go we have to clean our table off before sitting down, the trash cans in the dining room are typically overflowing. The play area is super hot in the summer time with no A/C and he equipment is dated and worn, floor was littered with debris. read more

Always a long line here come lunch time so leave early or late. Everything here is pippin hot and served well. Recommended over every other fast food chain. read more

The last two times I have been, my order has been wrong. But it's my fault for not checking before I left. Although employees are always so nice it's difficult to tell them something is wrong with the order. read more

Good chick-fil-A location for a drive-through. The staff is always very polite and friendly. A few times at the drive-thru I had to wait for my spicy chicken sandwich. They asked me to park and brought it to my car. They also gave me a coupon for a free sandwich. read more

Best chick fila ever. Very fast at curb side pick up. Staff is friendly. Chicken sandwich and fries is where it is at.