Came in on the verge of hanger (you know, you are hungry and on the verge of anger), placed the order at the drive thru. Service was quick, prices were the standard. Would recommend. The food was hot. read more

Chick-fil-A - Fast Food Near Me - Metairie, Louisiana

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I know this is New Orleans' / Metairie's newest Chick Fil A and there are always bugs to work out at any new location. And this location is no different. However, I think this location has got most of the kinks worked out. Airline Drive at its intersection with Severn Avenue is an interesting location. This is a purely industrial area but there is a neighborhood behind the restaurant. As this location is close to my son's school, and he loves Chick Fil A, we come here quite a bit. Thankfully they have a large parking lot, as there is very minimal street parking and it's only on one side of the business. Airline Drive has its share of transients, but the restaurant clientele is pretty good. When they first opened, service was a little slow; especially the drive through. Now that they have a mobile app line too, it has helped. It can still get backed up, but not as bad as before. All the employees are polite and they do a good job of cleaning up the tables as soon as a patron is done. They also refill drinks like "Johnny on the spot". Lastly, I'd like to mention two specific employees who have served me many times and they always go above and beyond with excellent service, a smile and a great disposition. They are Ken and Danny. Both are the consummate professionals and are great ambassadors for Chick Fil A. read more

I've gone here twice in the last few months and both times have been wonderful. I used the Mobile app and just love their Mobile Order lane. There's a separate lane for Mobile order pickup and all you have to do is scan the QR code at the drive up and then they bring your order to you. Each time I've gone, my order has been correct and packed nicely. All of the associates are friendly. I've never gone inside so I can't review the inside. Today I got my favorite Southwest Spicy Chicken salad along with a chicken sandwich and their Peppermint Chip Frosted coffee which was so wonderful, I can't wait to get another. I like to order here versus the more crowded Veterans location. read more

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This Chic f la was the worse experience I've ever seen at a chic f la. I ordered my breakfast at 9something in the morning just for them to tell me at 10:40 that they no longer have my breakfast because they ran out. No refund no anything. I will never be returning back to this location and personally feel they should no longer be open. read more

This chick-fil-A is just eh customer service could be definitely better every time I go they're always misses something for some reason and when you asked for light ice, they give you a full cup of ice read more

Chick-fil-A - Fast Food Near Me - Metairie, Louisiana

I've only used the mobile app for this location - for both inside pickup and for the sit at a table and get food delivered to you functions. I've not had problems other than a bit of a wait. I enjoy the table delivery function and have found the employees to be extremely friendly and helpful. It's a peaceful place for a late breakfast. The sausage egg and cheese biscuits are delicious and hit the spot. read more

Chick-fil-A - Dining room with fresh flowers - Fast Food Near Me - Metairie, Louisiana

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Unfortunately this location still does not have their act together. I first went there shortly after they originally opened. My order was missing items and the wait in the drive thru, even though there were only about 4 cars, was a long wait. I chalked it up to that they were new and still working everything out. I waited a couple months before I went back again, and I only went because it is near my house and was convenient to make a quick last minute dinner stop. I placed our order at the drive thru. I like tomatoes a lot and always ask for extra tomatoes. I was told they were out of tomatoes, so we could not get any at all on any of our sandwiches. I ordered nuggets instead and when I opened the box at home, it was a bunch of scrawny burnt pieces that I had to throw away. My thought was they still don't have their act together here. Flash forward, letting more time pass to get their act together, my friend wanted to get shakes from here. We went through the drive thru and she got a plain vanilla shake. I got an oreo cookie shake. We drove away with our shakes. I learned that mine had no oreos in it. Instead it just had chocolate syrup. I think I'm going to give up on this location altogether. All 3 experiences were bad. The workers there are mostly young teens and predominantly all very immature. The ones taking the orders at the drive thru seem to be efficient, but when you pass them and wait for the other ones to put the orders together and hand them out, each time has been very poor customer service. This location really needs better management and training. read more

Drive thru efficient. Excellent service & excellent food. I still like the chicken sandwich best (with all the fixings') but I have to admit I'm starting to really like the kale salad as a side instead of their excellent fries! I want to try the new floats but I'm having trouble understanding their descriptions. I'm wondering if they're like regular ice cream floats we used to order from other places with "real" ice cream? I'll call & get back here after trying the product. I Really have grown to like how competent & gracious the wait staff are & how the young people are always smiling when they deliver the food to my car. Kudos to all. read more

I really don't understand the purpose of having the mobile thru line merge with the regular drive thru. Even if you place your order in advance you're stuck in the slowest drive thru because they have blocked off the second lane. I waited over 20 minutes in the drive thru. The food was good but they need to go ahead and open up that second lane because the service is very very slow read more

First time using the application and mobile drive thru at this location. Chick-fil-A continues to set the bar for customer service. The technological innovation options provided to their customers is another way to meet that need. Customer service is always great but with the new advances, now busy lifestyles are being met? Busy working single mom with four kids? No problem. You can pre-order without asking everyone to undo their safety. Stay safe, drive through and keep moving. Great food, great options, and most of all accurate great and friendly service. Way to go team. Keep it up! read more

Chick-fil-A - Fast Food Near Me - Metairie, Louisiana

Like many, I was excited to see this location open due to proximity. And like many other locations, they were friendly, clean, accurate,and efficient, with very tasty food. I still find this location to be friendly, clean, and accurate with tasty food. Efficiency seems to be an issue lately, so I downloaded the mobile app to help speed up my wait time. However, when I arrived I had to scan a code to initiate my order. Also, I discovered that the mobile app lane was blocked off and I was forced to merge into the regular drive through lane without assistance. Needless to say, this was rather difficult given that everyone else was also frustrated by the unanticipated lack of efficiency. I hope the Airline location resolves this issue soon! read more

Very disappointed. Stopped before a road trip. I expected more from this new location. Long line was expected since they just opened but, ordered a chicken sandwhich and got a sandwhich with no chicken. Now I have no food for my road trip. read more

Chick-fil-A - A chicken sandwhich with no chicken - Fast Food Near Me - Metairie, Louisiana

This Chick-fil-A is new and needs to do so much work to improve. I have never had a visit go so wrong in so many ways. The drive through line took forever and there were only four cars ahead of us. By forever, I mean at least ten minutes. They got our order wrong in multiple ways. They forgot one salad and it's dressing but we got the toppings. For the other two salads, we got everything except the dressing. They also forgot the sauce for the nugget meal and I wouldn't call the French fries warm. Then, they gave us two napkins. Yes, two for four obvious meals. That was the most ridiculous part of this whole experience. I have no idea why I checked the order because it's Chick-fil-A and they always get it right but I'm glad I was only a few blocks away. They were of course wonderful when I returned and fixed everything. I maybe go a couple times a year so maybe they'll have it together if I go back. read more

Ordered mobile order- when I got there I scanned QR code like asked. Then waited to have to merge into the drive thru line, when there are separate lines for drive through and mobile orders (during the busiest time of day- LUNCH) Once received bags, got to office and realized 1/2 of my order was missing. Tried to call them on the phone, four times and no one answered. Had to drive back there and circle parking lot for 10 minutes until a spot opened up and I could go inside to collect the rest of my order. Once receiving remainder of order, returned to office to discover they didn't even give me correct count of nuggets in the order. I am a frequent chick fil a customer and I have never received service like this. I rooted and cheered for this location but not holding up to the CHICK FIL A standard. Severely disappointing. read more

The chicken on my sandwich was damn near burnt. I actually got 2 of them as you can see from my receipt and both of them was BURNT. See Photo. Furthermore, after reading the reviews on here, I see that the management/owner doesn't care about this Chic Fila because they have not responded to any reviews. I'm putting this on Google also. 67 bad reviews on their site is utterly bad. read more

Chick-fil-A - Fast Food Near Me - Metairie, Louisiana

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awesome service. Was having an error on my card and it charged me instead of declining. They helped me out and gave me my food and extra brownie and cookie. Manager with short hair is great. read more

Terrible. To get home with the wrong order . It was not complicated. bad franchise. Go to veterans or Tulane.

Slowest chic fil an ever. The whole point in doing a mobile order is to get your food faster. This is the second time I have had to wait a long time before getting my food. I might as well did the regular drive through like everyone else and got my food faster read more

Slowest service of any Chick-Fil-A I've been to. No flow, seem confused. It has to be the leadership that is the cause for this. Once even, I scanned the QR code, pulled up and they didn't have my order at all. It's a convenient location for me, but I will go elsewhere when I'm able. Very disappointing. read more

This is the slowest worse chick fil a I have ever been to They try to take your order 6 cars before menu. Look at you stupid if you don't already know what they have Slow service it's bad read more

I was so excited for this Chick-fil-A to open in my neighborhood. This is the slowest location I have ever been to, even when there are only a handful of cars in line. I've given it a couple months because it's new and it's a lot of young kids but they need to figure something else out. Also, I always use the mobile app, and this location has you scan the QR code upon entering the line, but they have the mobile line blocked off with cones and then you have to merge with the other cars. Just let the mobile line pull straight and keep it separate. The normal line acts as if I cut them off every time. I haven't had issues with any food being missing or made wrong, so I guess that's a positive. I'm mainly writing this review in hopes the store will make changes. read more

Slowest location I have ever been to.. the people on the line were sitting there chatting when there was a line waiting to get orders taken. Finally my order was taken, and I waited probably another 15 minutes. I realized they were giving people who ordered behind me their food. So I spoke up and they had forgotten mine. read more

Slowest location I've ever been to. People were walking out and even getting only half of what they ordered. I will never come to this location again until a change of management happens read more

By far the slowest chic-fil-a i have ever been to. It took 30 minutes for a mobile Togo order that was place 25 minutes before I arrived. And to top it all off, they forgot 3 items on a 6 item to go order. read more

So excruciatingly slow. And there is no way out of the very long drive thru line with very limited in and out. I assume the neighborhood didn't want the traffic. read more

I placed a mobile order but they have both lanes going in one. So it's not faster. This chick fi la needs help.

Food is consistently horrible. This doesn't even seem to be a franchise. Avoid at all cost. Drinks taste like water. Why build 2 lanes and only use one. read more

Slow service. Took forever to get my mobile order. Salad had brown lettuce. It looked like it was 2 days old. Ordered honey mustard dressing got a ranch. They forgot my tea. Took another 15 minutes to get the tea. Drive through was filthy. Employees were not friendly. Will not be returning. Will go out of my way to another location read more